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Sentiment Analysis To Build A Model Driven Decision Support System For A Complex Service Enterprise
Sentiment Analysis To Build A Model Driven Decision Support System For A Complex Service Enterprise
-Rachit
Goal
Perform sentiment analysis on raw data obtained from feedback provided on various services provided by an enterprise City of Columbus.
Identify and model a number of abstract sentiment visualization layers over the components of the enterprise.
Value
By gauging the relative business value of different areas, it is easy to identify components which demand immediate attention.
CSE 788 Enterprise Architecture 3
Service Innovation
Extracting meaningful information and its context by using Sentiment Analysis of Letters to the Editor.
Extends the concept of component business modeling to support decision making based on continuous feedback.
CSE 788 Enterprise Architecture 4
Next Steps
Develop an ontology from the input data set and standard dictionaries.
The classification will be done at a series of levels with highest accuracy at the lowest level. The lowest level would map to a service and would provide an accurate feedback of its operations.
Model: Component Business Model (CBM). The CBM framework is already being used to develop a component view of the enterprise.
CSE 788 Enterprise Architecture 6
2. Architecture phase
Overlay the heat map onto the existing business to identify gaps between "to-be" vision and the "as-is" view.
3. Investment phase
Decide on how to close the gaps. Decide the areas to be focused, how much change can be done.
CSE 788 Enterprise Architecture 7