QUESTIONNAIRE

1. General information

NAME: _______________________________________________________ AGE: _________________________________________________________ GENDER: _______________________________________________________ PROFESSION: ___________________________________________________ INCOME: _______________________________________________________ 2. Do you have a mobile phone?

Options Yes No 3.

Response

Do you have a bank account?

Options Yes No

Response

4. Does your bank provide mobile banking services?

Options Yes No Dont know

Response

5. If yes, are you using mobile banking services?

Options Yes No

Response

6. If No, rate the reasons given below on the scale Agree or Disagree where

Agree
Slow data transmission hampers the service rate

Disagree

Unreliable, as the knowledge available on technology is less Afraid of malfunctioning of the technology The complex or no directions on usage of service increases doubts Poor user interface facility disinterests the customer Risk of security of data in transmission Network is not available at every place. Where to register the query is unknown Non co-operation of employees/agents As technology is fairly new it has not fully evolved

7. If answer of question 5 is yes, rate the factors on the scale Agree or Disagree where

Agree

Disagree

Service is accessible at any time Service is accessible from any place Easy payment method helps to make a good experience Easy money transfer to other accounts Versatility of services caters to a variety

8. If drawbacks shown in question 6 are recovered then will you adopt mobile banking? Options Yes No Dont know Response