B GIO DC V O TO

TRNG I HC KINH T QUC DN

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Phiu tm hiu

NHU CU V DCH V H TR O TO CA SINH

VIN
H Ni, Ngy.....Thng.....Nm 2012
Xin cho bn. Hin ti, chng ti ang tm hiu v ti: Nhu cu v dch
v h tr o to ca sinh vin. Chng ti rt mong bn tr li mt s cu hi
di y nhm hon thnh bn bo co v ti ny v hy yn tm rng
nhng cu tr li ca bn s c gi b mt tuyt i.
Cm n bn gip chng ti.

I: Cu hi:
1:Bn c phi l sinh vin khng?
A: C ( tip tc tr li)
B: Khng ( dng tr li y)
Bn tham gia vo cng vic nghin cu v dch v h tr o to sinh
vin cha?
A: Ri ( ngng tr li)
B: Cha (tip tc tr li)
2: Bn c tm hiu v cc loi dch v trn t u, cho bit nhn nh
ca bn v ngun thng tin
Ngun thng tin
Truyn thanh, truyn hnh
Bo, tp ch
Bn b, thy c

Tin cy

Nhn nh
D tm

Hu ch

Ngi thn trong gia nh

T tm hiu

3: Bn thng s dng nhng dch v h tr o to ca sinh vin no

di y, bn hy nh s th t theo mc thng xuyn
1: Cha bao gi
STT
1
2
3
4
5
6
7
8
9

2: t khi 3:i khi

4:Thnh thong

5:Thng xuyn

n th vin tm kim ti liu

Vo can-tin, nh n

Gi xe ti trng

Dch v cho vay vn

Cc hot ng vn ho, x hi do trng t chc

Cc hot ng ngoi kha (i tham quan cc bo
tng, i cm tri,)
Cc chng trnh giao lu vn ngh (d thi, khn
gi, ban t chc,)
Cc cuc thi th thao (d thi, i c v, ban t
chc,)

Dch v y t, chm sc sc khe

4: Bn c ang v tng k tc x cha :

B: Cha (chuyn sang cu 7 )

A: Ri (tip tc cu 5 )

5: nh gi v cht lng nh n theo cc tiu ch sau:

1: hon ton khng quan trng
4: Rt quan trng
Ngon hp khu v
V sinh v an ton thc phm
Gi c
Thi phc v ca nhn vin

2: kh khng quan trng

3: Quan trng

5: Hon ton quan trng

1

6: nh gi chung v cht lng dch v cng tin, nh n :

A: rt tt

B: tt

C: bnh thng

D: khng tt
2

7: Bn cho bit kin ca mnh v cc vn sau:

(1. Hon ton khng ng

2. Khng ng 3. Khng kin 4. ng

5. Hon ton ng )

STT
1 SV c thng bo y k hoch ging dy, cc
tiu ch nh gi kt qu hc tp
2 SV c thng bo y k hoch thc hin ti
nghin cu khoa hc (cp trng, cp b)
3 Cc thng tin trn website ca trng a dng,
phong ph, cp nht
4 Hot ng t vn hc tp, t vn ngh nghip p
ng cho nhu cu tm hiu, chn la v hc tp ca
SV
5 Hot ng x hi, hot ng phong tro ti trng
i hc p ng nhu cu gii tr v vic hc tp ca
SV
6 Dch v y t, chm sc sc khe p ng cho SV c
nhu cu
7 Dch v n ung gii kht (cn tin) trong trng ph
hp vi nhu cu, gi c phi chng
8 Dch v k tc x p ng cho SV c nhu cu
9 Cc vn v th tc hnh chnh (chng nhn l SV,
cp bng im, ng k thi tr n, xin min gim
hc ph, cp hc bng,...)
10 Cc cn b, nhn vin cc phng ban (qun l o
to, thanh tra, hnh chnh, ti chnh) nhit tnh, vui
v, tn trng sinh vin.
11 Cc cn b qun l gii quyt cc vn ca SV vi
hiu qu cao
12 Nhn vin th vin phc v tt (phong cch, thi ,
gi gic)
13 Cc khiu ni ca SV c nh trng gii quyt
tha ng
14 Khu vc gi xe thun tin, rng ri, an ton, gi c
hp l
15 Cc phng hc m bo yu cu v ch ngi
16 Cc phng hc m bo v nh sng, m thanh v
thng thong
17 Phng my tnh p ng nhu cu thc hnh ca SV
18 Dch v cho vay vn p ng c nhu cu hc tp
v sinh hot ca sinh vin

1 2 3 4 5


















3

8: Trong nhng trng hp khng hi lng, bn s c nhng hnh ng

no?
1: khng chc chn
Hnh ng
Hnh ng phn i cng khai
Phn i kin trc tip
Khng kin v tip tc s dng
Khng s dng dch v na
Khc

2: kh chc chn
1

3: rt chc chn
2

9: kin c nhn
9.1 Bn hy chia s 1 vo kh khn ca bn trong hc tp v rn
luyn
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9.2 Bn hy ng gp mt vi kin nhm nng cao dch v h tr o
to sinh vin.
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II: Thng tin c nhn
4

Xin bn cung cp mt vi thng tin c nhn v anh/ch hon thnh phiu

tm hiu:
H tn:.....................................................................................................................
Nm sinh:...................................................... Gii tnh:.........................................
a ch (ni hin ti):...........................................................................................
Ni hc tp, nghin cu:.........................................................................................
S in thoi:..........................................................................................................
Email:......................................................................................................................

Mt ln na, chn thnh cm n bn gip chng ti.