Gii php tng i in thoin: Call center v vin thng hp nht(CYTRACK)

Ngy nay in thoi vn l mt trong nhng cng c giao tip hu ch nht v lun c khai thc, s dng v cp nht nhng tnh nng cng ngh mi nht.Vin thng hp nht v gi sn phm Call Center cung cp nhng tnh nng v li ch tin tin cho doanh nghip khi tch hp vi my tnh, in thoi v Internet kch hot t Outlook, Messager, Communicator, cc ng dng CRM v ER. Cng ngh mi ny p ng cc yu cu s dng ca con ngi vi giao din n gin v sn sng kt ni. Vin thng hp nht v gi sn phm Call Center cung cp nhng tnh nng v li ch tin tin cho doanh nghip khi tch hp vi my tnh, in thoi v Internet kch hot t Outlook, Messager, Communicator, cc ng dng CRM v ER. Cng ngh mi ny p ng cc yu cu s dng ca con ngi vi giao din n gin v sn sng kt ni. Tuy nhin, hin c hng t loi hnh dch v lin lc mi ni ln trong sut mt thp k qua nh Internet, email, Web messaging, voip, video conferencing v cc loi hnh khc pht trin tng ngy. Trong khi , nhu cu s dng dch v v qun l nhn vin ngy cng gia tng bng cch kt hp cc loi hnh truy cp t xa v ton cu. Xu hng pht trin nhanh chng ton cu ho, nhu cu th trng, tit kim thi gian v cc dch v p ng nhu cu gip khch hng gii quyt c cc thch thc tng ng vi chin dch h ang khai thc. Trc nhng xu th mi v lin lc vin thng, Cytrack tn dng v khai thc thnh cng mt gi ng dng ng b ho gip doanh nghip gii quyt c cc thch thc v dch v khch hng v qun l nhn vin. Trn thc t khng h c s hon ho no c, v vy cc ng dng Cytrack c xy dng nh l mt gii php c lp hay tch hp cho php khch hng c th thu nhn v la chn gi dch v ph hp vi nhu cu s dng ca doanh nghip. CyDesk: in thoi v Qun l lin lc hp nht. Lin kt cc cng c thng dng nht: PC, in thoi tng v Internet. Tt c cc chc nng in thoi chun nh nghe, gi my, gi li, hi ngh hay chuyn cuc gi u l tr nn n gin v tin li hn khi c h tr qua my tnh. Qun l cc chc nng in thoi qua PC Qun l cuc gi, phn quyn cuc gi (Drag- Drop) Hin th Pop cuc gi n qua Outlook, CRM, hoc tch hp c s d liu Nhp nht k cuc gi vo CRM R sot li trng thi ca CyDeskTM s hin din

Qun l cuc gi bng tc gi, gi li, danh sch cuc gi nh v nhn cuc gi. La chn: thm SMS- xem phn CySMSTM La chn: thm ghi m thoi- xem phn CyReportTM La chn: hin th cuc gi v thong bo hp bng Outlook v trng thi hin th ngi gi vi CyLiveTM La chn: bo co tch hp, phn tch v ho n vi CyReportTM Cydesk l mt h thng qun l dch v tin tin, cho php d dng truy cp v kt ni vi tt c cc lin lc n v i trong h thng doanh nghip bn. CyDesk c th s dng c lp hoc tch hp vi Outlook hoc CRM hay C s d liu, Access v cc ng dng trn Window khc CyRecord: Gii php lu tin thoi linh hot v tch hp

i vi nhiu doanh nghip, lu tin thoi l v cng cn thit. d cho lu tin vi mc ch o to, hay dng lu tin ca hp ng doanh nghip hay c yu cu gi an ton cuc gi hay nh yu cu cho lu tin thoi thong tin i chng na th u l phc v cho cc mc ch c bn ca doanh nghip. CyRecordTM c cu hnh lu tin theo ch yu cu, ngu nhin hay ton b thi gian. Lin kt qua USB, my nhnh hay trung k s. Tin thoi c lu di dng wav hay MP3 v lu trong my tnh hoc file trong h thng. Cung cp cc tnh nng tin tin sn c cho cc ng dng call center vi chi ph thp: Lu thoi theo ch yu cu, ngu nhin hay tt c cuc thoi File lu tr di dng .wav hoc MP3 Chun lu tr nn Kt ni qua USB, hoc Server da trn my nhnh hay trung k Cho php/ khng cho php s dng li v gi email cc tin thoi ti CyDeskTM client. Kt ni file lu tin vi ngy, thi gian, tn i l, m kt thc cuc gi v tn khch hng T ng kt ni ti record khch hng CRM hoc Outlook CyRecord cung cp chc nng lu tin thoi tch hp vi cc gii php CRM v cc ng dng destop. CyReport Gii php lp t tng i in thoi bo co thng minh cho doanh nghip CyReport l h thng bo co vng chc cho doanh nghip bao gm cc thng tin phn tch v thng tin cuc gi, thng k agent, kt qu t trung tm cuc gi v cc thng tin v chi ph. T phn tch mt cng ty hay phn tch trn my nhnh, CyReport TM cung cp

cc thng tin quan trng cho doanh nghip, lm sao lin lc vi khch hng, hot ng nh th no v ai l ngi chu chi ph. Phn quyn cho doanh nghip bng trch nhim gii trnh, to dch v tr cc v tnh cc mi, qun l v kim tra chi ph cuc gi, hoc xc nh khu vc hot ng cn nng cao C ch SQL mnh m Bo co d liu in thoi v cuc gi trong 1 moun. D dng hot ng Lu c trn 150 bo co Sao in bo co bng: Print, CSV, PDF, Excel, E- mail. Bo co dng Bill tng thch vi cc khon thu ph Cu hnh phn vng tnh cc Moun thng tin v th mc Tu chn a khu vc v a ngi s dng ng nhp serial v IP CyConsole Lin lc hp nht thng minh cho thoi vin h tr khch hng Phn quyn cho nhn vin in thoi to hiu ng mnh m. Khi kt ni cuc gi, CyConsole c chc nng phn quyn cuc gi gip tn khch hng s hin trn mn hnh CyDesk ca in thoi vin c chc nng ph hp vi mc ch ca ngi gi. CyConsole cung cp cc chc nng h tr kch hot dch v cho bt c mi trng no- c bit l Serviced Offices, Hospitality, Bureau Services v Corporate Use. Phn quyn cuc gi (Drag and Drog) hoc Kch cuc gi v Chuyn cuc gi, th mc tch hp ngi s dng v la chn tin nhn tch hp la chn.

Drag and Drog, Simple mouse hoc Function key- operation Qun l ton b/ thanh cng c Tn/ Cng ty/ indial Cy th mc tch hp cho thng tin v chuyn cuc gi Call scratch pad Trung tm tin nhn tch hp v email B tnh thi gian cuc gi Tc kt ni v trng thi my nhnh- hin th

CyQ: Inbound Call Center CyQ l gii php qun l cc yu cu ca khch hng nh tuyn ngi gi ti thoi vin ph hp nht tip nhn cuc gi Trong thi gian thc hoc thm ch a cho khch hng la chn khi ch cuc gi

nhng duy tr hng gi. CyQ qun l khch hng a phng tin a cho cc la chn : SMS, Webchat, Email, Fax, hoc Web call back. Qun l cuc gi a phng tin cho in thoi, Email, Fax, SMS, Web Call Back v instant messaging. Giao din qun l thi gian thc nh tuyn da trn k nng in thoi vin Qun l thng bo c cu hnh Auto- attendant Hng u tin, v qun l qu ti Drag and Drop Callers Agents v Callers Chung bo ngng c cu hnh Tch hp c s d liu v CRM Hon thanh cu hnh v m Wrap up La chn Call back Cycall: Cuc gi i a phng tin v Telemarketing call center:

Vi tnh nng ni chuyn c vi nhiu khch hng hn v ton cnh. Kt ni hiu qu hn- m bo p ng cc hng dn y . CyCall l h thng bo co, qun l cuc gi i v Telemarketing chuyn nghip nht. CyCall cung cp cho doanh nghip cc phng tin thit lp v qun l danh sch cuc gi i a ra danh sch khch hng v danh sch ton din t c k hoch v kt qu t ra. CyCall cung cp cc cng c m bo nng sut hot ng mc cao nht v qu trnh thc hin t hiu qu. Campaign Administration interface Tt c Campaign and Agent hin th hot ng trn mn hnh thc. Ch Campaign l auto Able/ Disable C s d liu/ CRM Configurable Completion and Wrap up code Ch gi li Configurable Agent break out codes CyLiveTM My ch IVR Cylive l mt h thng phc p thoi tng tc mnh m cho php khch hng to dng my ch c lp tinh vi nh tr cc bng in thoi, cc dch v cc nhn, dch v thng tin online vi tt c cc kh nng c th. CyLive c thit k vi cc tnh nng tinh vi cho giao din cu hnh cung cp cc cng c thit k IVR c o.

Cng c thit k IVR CyLive Mch thi gian thc CyLive

iu phi bo co CyLive Tch hp vi moun call center Cytrack Kin trc d liu SQL C s d liu khch hng hoc tch hp CRM CySMS Moun SMS tch hp

SMS mi lc, mi ni vi CyTrack CySMS. Tt c cc moun bao gm chc nng SMS - dch v khch hng nh SMS Call me, Tele- marketing, SMS bulk out hay SMS thng bo cho ngi qun l, hoc SMS t my ca khch hng, i tc v cc thanh vin trong nhm. CySMS cung cp cc phng tin kt ni trc tip v hiu qu thng qua SMS. Ngi s dng SMS- gi v nhn t mn hnh PC qua CyDesk Tch hp CRM hay c s d liu Qun l mu tin chun Telemarketing SMS- thng qua CyCall SMS cho khch hng gi li- thong qua CyQ Cnh bo SMS thong qua CyQ v CyReport Chc nng ci sn v dch v yu cu My ch da trn gii php SMS Ch yu cu kt ni Internet K hoch chi ph hng thng n gin T l tin nhn cho tng s lng t hay nhiu ngi s dng CyChat Moun Web chat tin nhn hin ti Moun tin nhn hin ti Web chat CyTrack cho php khch hng v i tc d dng truy cp vo h thng thng qua Web chat Instant Messaging. CyChat c th chia tng phn hoc tch hp vi c s d liu khch hng hoc CRM nng cao tnh nng Web chat cho dch v khch hng hoc/ v tch hp vi CyQ cho chc nng Call Center a phng tin. CyChat c th kt ni webchat vi ngi s dng lin lc qua Microsoft Office hoc CyChat client S dng c lp vi CyDesk hoc nh l mt gii php Call Centre vi CyQ nh tuyn cc yu cu Cht cho Agent thong qua trng thi hin th v k nng C kh nng chuyn chat v hi thoi ti ng nghip v chuyn vin cp cao Tch hp c s d liu v CRM ng nhp lch s chat vo trong CRM R sot li trng thi lm vic ca ng nghip vi CyDesk qun l s hin din Lu tin nhn khi offline

La chn- Bo co tch hp, Phn tch, v ho n vi CyReport. Lin h a ch :

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