Empathic Listening. In the Skilled Helper, Egan discusses the skills of tuning in and actively listening to clients.

He explores the importance of non-verbal forms of communication, for example by confirming what is being said verbally by facial expression or body movement. During the video based assessment, I can be seen **************** Wright, J.H. and Davies, D. (1994) The therapeutic relationship in cognitivebehaviour therapy: patient perceptions and therapist responses. Cognitive and Behavioural Practice, 1, 25-45??? Hartley Library? E-mailed J Pelle about this.
Suzanne Kurtz & Jonathan Silverman developed a model for consulting with patients in 1996, the Calgary Cambridge Observation Guides. Its recent revision in Silverman, J. Kurtz, S. & Draper, J. (2005) describes 71 core evidence-based communication skills for effective primary care work. It describes details of the communication skills a clinician may employ to establish and build rapport with a patient and to gather information effectively. Relate to my interview.