Skills Track

MANAGING SELF PERSONAL EFFICIENCY Time Management Improving Your Memory PERSONAL EFFECTIVENESS Innovative Thinking Mind Mapping Problem Solving and Decision Making Effective Speaking Personal Image Projection Advanced Presentation Skills Performing Under Pressure MANAGING OTHERS MANAGING RELATIONSHIPS Understanding Interpersonal Relationships Assertiveness Skills Team membership Motivating Staff Effective Leadership Effective Influencing skills The Positive Use of Power and Influence Improving Staff Performance Through Coaching Counseling skills and Follow-up Negotiating Skills TEAM EFFECTIVENESS Team Management Team Building and Team Leading MANAGING IN THE ORGANISATION PLANNING Project Management Foundations Effective Planning Meetings Project Management Conversions Project Management in Practice SUBJECT EMPHASIS MARKETING Marketing in a Competitive Environment Marketing Application and Practice Marketing Strategy

 Marketing Planning Marketing Communications Retail Marketing PURCHASING Contract and Facilities Management Purchasing Goods and Services The Part-time Buyer Negotiating Awareness for Purchasers Quality Assurance in Services and Facilities