I. TNG QUT: 1. InternetBanking l g?

L mt trong nhng Knh Ngn hng in t mang Ngn hng n gn KH mi lc, mi ni ca Sacombank, gip KH truy cp nhng thng tin mi nht, ch ng thc hin giao dch, qun l ti chnh ca chnh mnh an ton, tit kim v nhanh chng. 2. S dng InternetBanking mang li li ch g?
Tip cn vi dch v Ngn hng mi lc, mi ni: Truy vn thng tin chi tit s d v giao dch ti khon tin gi thanh ton, tit kim khng k hn, tit kim c k hn; Truy vn thng tin ti khon tin vay ti Sacombank; chuyn khan; thanh ton ha n, tin ch gia tng ca Ngn hng. Tit kim chi ph v thi gian An ton v cht lng dch v vi cng ngh bo mt cao Hiu qu trong qun l ti chnh vi thng tin c cp nht tc thi

3. Khch hng c th s dng sn phm dch v (SPDV) no trn InternetBanking

Trong giai on u internetBanking Sacombank trin khai cc sn phm dch v nh truy vn thng tin ti khon tin gi, tit kim, ti khon tin vay; chuyn khon n tt c cc Ngn hng trong nc nhn bng ti khon/CMND, chi lng (p dng cho KH DN), thanh ton ha n (in, in thoi, ADSL), thanh ton Th tn dng, np tin in thoi, gi tin tit kim, np tin ti khon lu k chng khon, mua v my bay.

4. Khch hng c th xem hng dn s dng InternetBanking u? Qu khch c th download ti liu hng dn s dng InternetBanking hoc xem cc ni dung hng dn s dng ti website http://www.sacombank.com.vn
.

II. NG K S DNG 1. iu kin Ti ng k s dng InternetBanking? Qu khch hng c ti khon ti Sacombank. 2. Ti cn lm g tham gia Knh/ s dng cc dch v qua InternetBanking i vi Khch hng c nhn: - ng k s dng InternetBanking ti bt k im giao dch ca Sacombank trn ton quc - Mang theo CMND hoc H chiu (bn gc) i vi Khch hng T chc: - Khch hng thc hin cung cp b h s php l theo quy nh v ng k s dng InternetBanking vi xc nhn ca t chc v ngi i din theo php lut ca t chc. - Trng hp Khch hng y quyn cho nhn vin ca mnh thc hin th tc ng k, nhn thng tin ng nhp v Thit b xc thc th phi c giy y quyn do ngi i din theo php lut ca t chc (c thm quyn hp php trn ton b cc ti khon tin gi v tin vay ca t chc) xc nhn (k tn v ng du).

3. Ti c th ng k s dng InternetBanking trc tuyn hay khng? Nhm m bo an ton cho khch hng, Qu khch hng cn phi n cc im giao dch ca Sacombank thc hin ng k s dng InternetBanking 4. Ti c th thc hin giao dch qua InternetBanking ngoi gi hnh chnh c khng? Qu khch hng c th thc hin giao dch trn InternetBanking bt k lc no 07 ngy /tun, 24gi/ngy.

III. PH DCH V 1. Ti s dng InternetBanking phi tr cc loi ph no? Qu khch vui lng tham kho biu ph s dng dch v ti y 2. Vui lng cho Ti bit mc ph khi s dng tng loi hnh xc thc? Trng hp Qu khch s dng phng thc xc thc qua SMS: hng thng Ngn hng s thu 5.500 VN ph s dng dch v xc thc. Trng hp Qu khch s dng phng thc xc thc qua thit b Token: Qu khch s tr 330.000VN /1 thit b ng k s dng, s dng trong 05 nm. Hin ti Sacombank ang h tr cho Khch hng C nhn 110.000VN/thit b, Qu khch hng c nhn ch cn thanh ton 220.000VN/thit b khi s dng dch v xc thc qua Token. 3. Ti thc hin chuyn tin trong h thng Sacombank nhn bng ti khan qua InternetBanking, Ti c phi tr ph hay khng? Hin ti Sacombank min ph dch v chuyn tin trong h thng Sacombank cng a bn Tnh/Thnh ph nhn bng ti khon qua InternetBanking

IV. THNG TIN C NHN 1. Ti ng k s dng InternetBanking nhng Ti qun tn ng nhp, mt khu v s nh danh, Ti phi lm g c th s dng li InternetBanking? Qu khch vui lng n im giao dch gn nht ca Sacombank yu cu cp li thng tin kch hot thc hin kch hot s dng li v to thng tin ng nhp mi (tn ng nhp, mt khu, s nh danh) Nhm bo v Khch hng Sacombank khng cp li thng tin kch hot qua in thoi, email 2. S nh danh l g? S nh danh do Qu khch hng t to sau khi kch hot s dng ln u tin, c xem nh l mt khu th 2 ca Qu khch hng khi ng nhp s dng InternetBanking ca Sacombank. 3. Ti phi lm g bo v an tan mt khu, s nh danh khi ng nhp s dng InternetBanking? Qu khch vui lng thc hin theo cc khuyn co ca Sacombank c quy nh trong iu kin v iu khon s dng InternetBanking: T bo qun thng tin tn ng nhp, mt khu v s nh danh ca mnh, khng nn l thng tin cho ngi khc bit.

 Thng xuyn thay i mt khu v s nh danh. Sau khi thc hin giao dch nn thot khi website bng cch nhn nt Thot trn mn hnh. Khng thc hin chc nng t lu thng tin ng nhp trn my.

V. M XC THC 1. Ti s dng InternetBanking (ch s dng cc SPDV truy vn thng tin), n Ngn hng ng k s dng cc SPDV thanh ton qua InternetBanking, s dng cc SPDV thanh ton Ti ly m xc thc nh th no? Sau khi Qu khch n Ngn hng: ng k s dng cc SPDV thanh ton qua InternetBanking, ng k phng thc xc thc (ly m xc thc qua SMS hoc Token), Qu khch ng nhp vo InternetBanking v thc hin Kch hot xc thc khi ng loi hnh xc thc ng k. K t vi mi giao dch thc hin qua internetbanking, qu khch ly mt khu bng cch (1) nhn nt trn token hoc (2) h thng s gi tin nhn vo in thoi m qu khch ng k.

2. Ti ang s dng InternetBanking vi phng thc xc thc qua SMS, Ti va mt in thoi, Ti phi lm nh th no? Qu khch vui lng lin h TTDVKH Sacombank qua tng i 1900 5555 88 hoc n im giao dch Sacombank gn nht thng bo v yu cu kho hiu lc ca loi hnh xc thc qua SMS ca qu khch. tip tc s dng InternetBanking li sau khi ly li c s in thoi hoc dng s in thoi mi, Qu khch vui lng n im giao dch Sacombank gn nht yu cu (1) m kha xc thc vi s in thoi ly li hoc (2) ng k li s in thoi nhn xc thc theo s in thoi mi ca Khch hng.

3. Ti ng k loi hnh xc thc qua SMS, ang s dng SPDV chuyn khon nhng 10 pht sau khi giao dch vn cha nhn c tin nhn, phi lm g thc hin giao dch Theo quy nh ca phng thc giao dch dng xc thc qua SMS, trong vng 5 pht nu khng nhn c mt khu do Sacombank gi vo in thoi di ng, Qu khch vui lng thc hin li giao dch nhn mt khu mi.

4. Ti ang s dng xc thc qua SMS, Ti c th giao dch nc ngoi c khng? Qu khch s dng phng thc xc thc qua SMS vn c th thc hin giao dch InternetBanking nc ngoi trong iu kin Qu khch chuyn vng quc t. Tuy nhin m xc thc gi qua tin nhn ph thuc vo ng truyn mng vin thng nn Qu khch c th khng nhn hoc nhn tin nhn chm. thun tin, ch ng v bo mt hn trong giao dch nc ngoi, Sacombank khuyn khch Qu khch s dng phng thc xc thc qua thit b Token.

5. Thit b Token l g v s dng nh th no? Thit b xc thc Mini Token s dng trong bao lu? y l mt thit b ly m xc thc c kch thc nh gn, vi mi ln thc hin giao dch yu cu m xc thc, Khch hng nhn nt trn thit b, mn hnh thit b hin th dy s M xc thc (M xc thc c sinh ra ngu nhin sau khi nhn nt v mi dy s hin th trn token ch c s dng 1 ln duy nht cho 1 giao dch), Qu khch nhp dy s ny vo mn hnh InternetBanking xc thc giao dch. Thi gian s dng ca thit b Token l 05 nm.

6. Ti ng k s dng loi hnh xc thc qua thit b Token, Ti va mt thit b xc thc Token, Ti phi lm nh th no? Qu khch vui lng thc hin 01 trong 02 cch sau: Gi in thoi n TT DVKH qua tng i 1900 5555 88 kha ngay thit b xc thc ng thi n CN/SGD Sacombank yu cu hy thit b xc thc v ng k li thit b xc thc mi. Hoc n CN/SGD Sacombank thng bo, yu cu kho/hy thit b xc thc Token v ng k li thit b xc thc mi. VI. GIAO DCH 1. Ti mun bit hn mc s dng khi ng k s dng cc SPDV thanh ton qua InternetBanking? Qu khch vui lng tham kho bng hn mc s dng InternetBanking ti y 2. Ti mun bit sau khi thc hin chuyn khon n ti khon khc m ti Sacombank, sau bao lu Ngi th hng nhn c tin? Sau khi Qu khch thc hin thnh cng giao dch chuyn khon th ngay lp tc Ngi th hng nhn c tin. 3. Trng hp Ti thc hin giao dch chuyn khan thnh cng v pht hin chuyn nhm ti khon, Ti phi lm sao ly li tin? Sau khi Qu khch thc hin giao dch chuyn khan thnh cng th Ngi th hng nhn c tin, do nu Qu khch pht hin chuyn nhm ti khan, Qu khch lin h v thng lng vi Ngi th hng hon li s tin chuyn nhm. Do khi thc hin giao dch chuyn khon Qu khch vui lng kim tra chnh xc thng tin cc bc chng trnh th hin trc khi nhp m xc thc thc hin giao dch.