SECURITY KEY TROUBLESHOOTING You can try to run COMPRESS after doing each step - some or all steps

may be required in order to establish a key connection. If after completing all steps you're still unable to connect please call the Codeware technical support number at the end of this file. Before you call please and try working through all steps that apply to your situation so that Codeware staff may provide better quality support for you and all of its customers. Thank you. COMPRESS is installed using one of the following configurations: Key Client (Red LPT or USB Key on Network) Rental (Blue LPT or Black USB Key) Key Server (Red LPT or USB Key) Single (White LPT or Green or Purple USB Key) Shared Client (Red Key) The following guide has been laid out by installation configuration as listed ab ove. The red network key configurations have been grouped together to avoid duplicati on.

Instructions for the Key Client, Key Server & Shared Client (Red Key) configurat ions: 1) Check your network connection first. A faulty network card, cable or in correctly installed network (TCP/IP) drivers will cause security key problems. 2) Make sure the key is plugged in properly to the line port (Printer Port) on the back of the server machine. 3) Double check that the latest version of NetHASP license manager is up an d running on the server machine and that there are licenses available. The NetHASP Mo nitor utility can be used to check license activity and can be installed from the Codewar e CD under the "Hardware Key Utilities" menu item. Occasionally the license manager may need to be restarted due to a COMP RESS crash. When COMPRESS crashes a license may not be properly freed and it will ap pear that only one user (or more if multiple crashes have occurred) is not able to run COMPRESS COMPRESS may give the error message that brought you here to this "HaspR eadme.txt" file. 4) If steps 1) through 3) did not fix the problem it will be neccessary to verify that the NetHASP drivers are properly installed. On the server machine g o to the Windows Start menu, then to Programs, then to Codeware folder, then to Compress folder and r un the Key Manager.

The advanced tab of Key Manager displays key status. Check to see if the re is atleast one license available for the program you are trying to run. If the Key Manager does not opens completely, it will display a message stating the reason why it cannot access the ke y. If the Key Manager displays correct Key status, run the Key Manager from client workstation. If it cannot access the key, it will display a message stating the reaso n. After following steps 1) through 4) the Key Manager should indicate the reason w hy it cannot connect the key. The reason may be absence of driver on server, License Manager not running on se rver, Invalid Key ID or not enough available licenses, etc. Try to correct the appropriate situation and cal l Codeware, if necessary.

Instructions for the Rental (Blue LPT or Black USB Key) configuration: 1) Make sure the key is plugged in properly to the line port (Printer Port) on the back of the machine or a USB slot on the computer. 2) If step 1) did not fix the problem, go to the Windows Start menu, then to Programs, then to Codeware folder, then to Compress folder and run the Key Manager. The advanced tab of Key Manager displays key status. In the Maximum Vers ion Date box, check to see if the license has not expired for the program you are trying to run. If the Key Manager does not opens completely, it will display a message stating the reason why it cannot a ccess the key.

After following steps 1) and 2) Key Manager should indicate the reason why it ca nnot connect the key. The reason may be absence of driver on your computer, Invalid Key ID, expired li censes, etc. Try to correct the appropriate situation and call Codeware, if necessary.

Instructions for the Single (White LPT or Green or Purple USB Key) configuration : 1) Make sure the key is plugged in properly to the line port (Printer Port) on the back of the machine or a USB slot on the computer. 2) If step 1) did not fix the problem, go to the Windows Start menu, then t

o Programs, then to Codeware folder, then to Compress folder and run the Key Manager. The advanced tab of Key Manager displays key status. In the Validity Hou rs box, check to see if the program you are trying to run is enabled. If the Key Manager does not opens completely, it will display a message stating the reason why it cannot access the ke y. After following steps 1) and 2) Key Manager should indicate the reason why it ca nnot connect the key. The reason may be absence of driver on your computer, Invalid Key ID, program di sabled etc. Try to correct the appropriate situation and call Codeware, if necessary.

Codeware Customer Support Phone (Houston Texas, USA): (713) 781-6636