BNG CU HI

S:

Knh cho qu khch! Cng ty chng ti chn thnh cm n qu khch tn nhim v s dng sn phm, dch v ca cng ty chng ti sut thi gian va qua. Mc d chng ti c nhiu c gng nhng khng trnh khi nhng hn ch. Xin qu khch dnh cht thi gian qu bu ca mnh in vo nhng cu hi di y bng cch nh du X vo cc trng. Nhng kin ng gp chn thnh cua qu khch s gip cng ty hon thin mnh nng cao hiu qu phc v khch hng ngy cng tt hn, khng nhm mc ch no khc.
A. Thng tin cc pht biu v mc ng 1. Anh/Ch tng bit n sn phm ca Vinafilms thng qua sn phm no anh ch s dng? Hp (ti giy) sa C Gi H Lan 1 Nc khong Vnh Ho 2 Hp (ti giy) vinamilk Cam p (chai nha) 1 1 Sting ( chai nha) Khc 2 2

2.Anh/Ch ngoi Cty chng ti cung cp bao b cho sn phm th anh ch cn bit cng ty no na ? ng Phng 1 Thin Nhn Tun 2 An Ca Cng Tun 1 1 Tin Dng Khc 2 2

3. Anh/Ch cho bit tiu ch no anh/ch la chn sn phm ?

Cht lng sn phm Gi c Dch v hu mi Cng ngh tin tin Khuyn mi hp dn a dng kch c m bo cht lng an ton sc khe Thng hiu uy tn Nhn vin chuyn nghip than thin kin khc

(1 v cng khng hi lng 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4

- 7 v cng hi lng) 5 6 7 5 6 7 5 6 7 5 6 7 5 6 7 5 6 7 5 6 7 5 6 7 5 6 7 5 6 7

4.Anh (ch) hy nh gi mc hi lng ca mnh v cht lng sn phm c bn ca cng ty Vinh Nam Pht?. (1 v cng khng hi lng
bn C th ti s dng Nhiu kch c Cng ngh hin i kin khc

- 7 v cng hi lng) 5 5 5 5 5 6 6 6 6 6 7 7 7 7 7

1 1 1 1 1

2 2 2 2 2

3 3 3 3 3

4 4 4 4 4

5. Anh (ch) thy gi ca cc dng sn phm cng ty hin nay so vi cc sn

phm cng loi cc doanh nghip khc nh th no?.

Cao hn nhiu Cao hn Tng ng 1 1 1
Thp hn Thp hn nhiu kin khc

2 2 2

6. Anh (ch) bit n sn phm bao b ca cng ty chng ti qua phng tin no

di y?(MA)
Bo, tp ch Bn b, ngi thn Nhn vin cng ty 1 1 1 Internet, website cng ty
Nhn vin cng ty kin khc

2 2 2

7. Hnh thc mua no anh (ch) thy hi lng nht khi chn sn phm ca cng ty chng ti?(MA)
Gi in thoi n trc tip cng ty ng k trn website cng ty Khc

(1 v cng khng hi lng - 7 v cng hi lng) 1 1 1 1 2 2 2 2 3 3 3 3 4 4 4 4 5 5 5 5 6 6 6 6 7 7 7 7

8. Anh (ch) c hi lng v cc hnh thc khuyn mi m cng ty ang p dng? Rt hi lng Kh hi lng Bnh thng 1 1 1
Tm hi lng Khng hi lng

2 2

9. Anh (ch) nh gi v giao din thit k website ca cng ty chng ti?.

(1 v cng khng hi lng
D s dng Mu sc bt mt Phn loi sn phm d la chn Phong cch n tng, khc bit kin khc

- 7 v cng hi lng) 1 1 1 1 1 2 2 2 2 2 3 3 3 3 3 4 4 4 4 4 5 5 5 5 5 6 6 6 6 6 7 7 7 7 7

10. Anh (ch) c thy d dng, thun tin khi cn n sn phm ca cng ty chng ti ?.
Rt hi lng Kh hi lng Bnh thng 1 1 1
Tm hi lng Khng hi lng

2 2

11. anh gia cua anh (ch) v nhn s ca cng ty nh th no?. (1 : v cng khng hi lng
Thi nim n ca nhn vin Tc phong chuyn nghip K nng t vn, bn hng ng phc nhn vin ph hp kin khc

7: v cng hi lng)
4 4 4 4 4 5 5 5 5 5 6 6 6 6 6 7 7 7 7 7

1 1 1 1 1

2 2 2 2 2

3 3 3 3 3

12. nh gi ca anh (ch) v cc yu t lin quan n chng c hu hnh v v hnh ca cng ty nh th no?
C s vt cht trang thit b Phng ch cho khch Cch by tr bn trong vn phng Cht lng website Cty T ri(Brochure),B chng trnh(Catalogue) Phc v : nc, my ln, ko, bo, tp ch, ti vi N ci ca nhn vin Thit k bn ngoi (pano)

(1 v cng khng hi lng - 7 v cng hi lng) 1 1 1 1 1 1 1 1 2 2 2 2 2 2 2 2 3 3 3 3 3 3 3 3 4 4 4 4 4 4 4 4 5 5 5 5 5 5 5 5 6 6 6 6 6 6 6 6 7 7 7 7 7 7 7 7

 kin khc

13.Anh (ch) nh gi v quy trnh cung cp dch v ca cng ty nh th no?

(1 v cng khng hi lng - 7 v cng hi lng)
n gin t tn km thi gian ch i Gii p thc mc tha ng Quy trnh thanh ton nhanh Gian hng kin khc

1 1 1 1 1 1

2 2 2 2 2 2

3 3 3 3 3 3

4 4 4 4 4 4

5 5 5 5 5 5

6 6 6 6 6 6

7 7 7 7 7 7

14. Anh (ch) nh gi nh th no v dch v chm sc khch hng (gi th chc mng sinh nht, gi thip, qu chc mng nhn dp l) ca cng ty VINH NAM PHT?
Rt tt Kh tt Rt km 1 1 1
Bnh thng Km

2 2

15. Anh (ch) nh gi nh th no v cch thc gii quyt khiu ni ti cng ty?.
Rt tt Kh tt Rt km 1 1 1
Bnh thng Km

2 2

16. Mc hi lng ca anh (ch) v dch v ca cng ty Vinh Nam Pht? (1 : v cng khng hi lng
Mc thi gian ch i Thit k ph hp Giao hng ng hn T vn, phc v tn tnh kin khc

7: v cng hi lng)
1 1 1 1 1 2 2 2 2 2 3 3 3 3 3 4 4 4 4 4 5 5 5 5 5 6 6 6 6 6 7 7 7 7 7

B. Thng tin c nhn : Nu c th, mi qu khch hy in cc thng tin sau nhm

gip cng ty chng ti nng cao hn na dch v chm sc khch hng.

1. H tn . 2. Ngh nghip. < 18 tui 1 T 18-25 2 T 26-35 3 > 35 tui 4