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  • Blueprint For Kesari Tours

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    swap181
    33 views2 pages
    service blueprint for kesari tours mms sem-4

    Original Title

    Blueprint for Kesari Tours

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    service blueprint for kesari tours mms sem-4

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    33 views2 pages

    Blueprint For Kesari Tours

    Uploaded by

    swap181
    service blueprint for kesari tours mms sem-4

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 2

    Service Blueprint

    PHYSICAL EVIDENCE

    Office ambience Uniform

    Brochure

    Hotel Exterior Room Amenities Food quality Travel arrangements

    Souvenirs like caps, badges, certificates


    Customer reaches home

    CUSTOMER

    Arrive at Kesari Office

    Asks for information

    CONTACT PERSON

    (On Stage)

    Line of interaction Enquiry at Reception

    Info on Tour Packages & bookings

    Pre-Tour Briefings

    Tour starts With Greetings

    Sightseeing

    Back to Hotel

    Post Tour meet Line of visibility

    (Back Stage)

    Collect photos & documents

    Line of internal interaction SUPPORT PROCESS Passport & visa processing Tour Database check

    Travel to tour Destination

    Hotel Check in Eat Food

    Hotel check out

    Travel back To origin (India)

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