Are Your Employees Engaged??

Exploring Strategies for Strengthening Job Engagement

Our Learning Objectives

Develop an understanding of what Job Engagement is? Explore the difference between Job Engagement and Job Satisfaction Discuss the research into why engagement is important Identify the Diagnostic Tools for Employee Engagement Highlight the Top Best Practices

Explore HR actions for developing engaged employees

Key Outcomes Cost of disengagement
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What is Engagement?

Job engagement is a characteristic where an individual approaches his or her work with enthusiasm, energy, focus, and commitment such that the person is entirely present in his/her work and is able to bring his or her full potential to the work effort.

Difference between JE from JS Being satisfied with your job doesnt mean that youre engaged with it (you can be happy at work but do a poor job of it!) If youre engaged with your work you will not only be more satisfied with it, but you will also be more productive, create higher quality results, and demonstrate better customer service

Satisfied vs. Engaged Employees

Satisfied Employees Comfortable Content Gratified Pleased Engaged Employees Deeply connected with their work Work environment Team/colleagues Sense of Ownership

Commitment

Examples.
Satisfaction Dimensions My workload is about right. Engagement Dimensions I feel energized by the work that I

I like the people I work with.

I have the tools that I need to do my job well.

do
My co-workers and I help each other out when the pressure is on Our company vision and mission is

I receive the skill and knowledge training that I need to do my job well.

clear to me
I feel responsible for my own success here
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How Engaged Are We??

The Gallup Management Journal's semi-annual Employee Engagement Index puts the current percentage of Truly "engaged" employees at 29%, A slim majority, 54%, falls into the "not engaged" category, while 17% of employees are "actively disengaged."

Why It Matters . . .
Hewitt Associates Study improvement in engagement preceded financial performance

Towers Perrin Study employee engagement posted 3.74% increase in operating profit vs. a 2% decline at the time with poor levels of engagement
DDI Study engaged employees are less likely to leave, they are more productive, higher customer satisfaction, higher revenue growth and profitability

What Facilitates Engagement?

What organizational factors enable employees to be fully engaged in their work?

What personal factors (characteristics within the person) enable employees to be fully engaged in their work?

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Diagnostic tool for employee engagement include -

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Best Practices Facilitating Engagement

Leadership concern Talent Management System

Freedom to contribute to their own job and progress

Clear and accessible HR Policies Periodic Performance reviews Active Participation in decision making High Levels of team work Least biased and discriminated Work environment Proper exchange of Information
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In Addition . . .
A Routine survey can help Do you know what is expected of you at work?

Do you have the materials and equipment you need to do your work right?
At work, do you have the opportunity to do what you do best every day? In the last seven days, have you received recognition or praise for doing good work? Is there someone at work who encourages your development?

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Continued
At work, do your opinions seem to count? Does the mission/purpose of your company make you feel your job is important?

Do you have a best friend at work?

In the last six months, has someone at work talked to you about your progress? In the last year, have you had opportunities at work to learn and grow? We can also have a HR folder or an intranet for employees where you have sections like motivational stories, quotes, Support grievances jokes, etc... Some entertainment for employees
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Key Employee Engagement Outcomes Metrics

EMPLOYEE RETENTION COMPANY PERFORMANCE CUSTOMER SATISFACTION PROFITABILITY

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Thank You

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