OPERATIONS MANAGEMENT

Milestones in Operations Management <1770 Cottage Industry 1770 Industrial Revolution 1776 Division of labour Adam Smith 1800 Electricity and Engines 1890 Sceintific Management Taylor

OPERATIONS MANAGEMENT
Milestones in Operations Management 1910s Scientific Mgmt Taylor Motion Study Gilberth Assembly Line Ford EOQ F W Harris 1930s Quality Control Dodge & Roming Hawthorne studies Elton Mayo 1940Linear program OR Groups

OPERATIONS MANAGEMENT
Milestones in Operations Management 1950 Waiting line, simulation,Decision -60s Theory, PERT & CPM 1970s Computers Service Quality & productivity 1980s Mfrg as weapon HBS JIT,TQC,KANBAN,POKA-YOKES, FMS, CAD/CAM, ROBOTs Theory of constraints

OPERATIONS MANAGEMENT
Milestones in Operations Management 1990s TQM, Baldrige Quality Award, ISO 9000, QFD,VA / VE,Continuous Improvement, BPR,Internet,SCM 2000s E-commerce

OPERATIONS MANAGEMENT
Definition: Design, operation & Improvement of the system that creates & delivers firms primary products & services

OPERATIONS MANAGEMENT
Transformation Process
INPUT
TRANSFORMATION

OUTPUT

OPERATIONS MANAGEMENT
Transformation Process
Org
Hospital -

INPUT

Resource

Process
Health care

OUTPUT
Healthy persons satisfied customer Cars Educated person

patients Doctors

Restaurant Hungry Automobile Parts College School

Cook Food Equipment Fabrication Teachers Knowledge

OPERATIONS MANAGEMENT
DIFFERENCE BETWEEN PRODUCT & SERVICES

Tangible Yes No Customer Interaction Low High Quality Assess perception Perishability Stored Cant store Experience Visible Invisible

OPERATIONS MANAGEMENT
Interrelation between prodcuts & services
Role of Services in Products
Role of Products in Services