MODULE 07

EMPLOYEMENT COMMUNICATION INTRODUCTION WRITING CVS, GROUP DISCUSSIONS INTERVIEW SKILLS IMPACT OF TECHNOLOGICAL ADVANCEMENT ON BUSINESS COMMUNICATION COMMUNICATION NETWORKS INTRANET, INTERNET,E MAILS, SMS, TELECONFERENCING,VIDEOCONFERENCING

Meaning of Curriculum Vitae

A CV (singular) meaning course of ones life. CV (plural) are most often used for academic or research position.

DEFINITION

A curriculum vitae is a written description of your work experience, educational background, and skills. Also called as a CV, or simply a vitae, it is more detailed than a resume and is commonly used by those looking for work outside the U.S and Australia. A curriculum vitae is also used by someone looking for an academic job, i.e. in a college or university.

A CV or Curriculum Vitae is
Your Your Your Your

life history job history achievements skills

Purpose of CV
To To To To

apply for a job within the same field. apply for a job within a different field. summarize your life achievements. apply for a particular job vacancy.

CONTENTS OF THE CV
Personal Details Job Objective Education Professional Experience Computer Skills Language and Personal Communication Skills Extracurricular Activities References

Personal Details:
The purpose of giving personal details is to make it as easy as possible for a company to contact you at the right place and the right time. Under the personal details Name Address Telephone number Dates

Job Objective:
The purpose of giving a job objective is to make the employer aware of your goals . Objective or aim is an important section because it informs the reader of what you are looking for.

Education:
The purpose of this section is to show your Educational background and skills. Other possible headings for education are : Educational background Educational achievement Educational history

Professional Experience:
The purpose of this section is to highlight your skills that are most immediately required by the position you are applying for. Under this : Employment Employment history Work experience Work record

Computer skills
Under computer skills you may include Basics and Languages. To obtain an internship, general computer skills may be extremely useful whereas employment may depend on a particular skill.

Languages and Personal Communications Skills

The purpose of this section is to draw attention to the languages which candidate knows. Listening, writing, conversational skills should be clearly stated.

Extracurricular Activities
The purpose of this section is to allow the candidates to highlight on his / her individual skills related to the following: Outside activities Personal interests Social skills Team work Time management Competitive spirit

References
The purpose of this section is to show the employer that there are people who know the candidate in terms of his / her conduct, character, strengths and weakness can be professors or employers, family friends, ( not the candidates blood relatives) who can support the information the candidate has given.

Difference between CV and Resume

The

primary differences are the length, the content and the purpose. Resume one page where as CV usually 3 or more pages depending on the individuals experience. Resume focuses on specific achievements and result oriented responsibilities. CV goes into detail with regard to work experience / job responsibilities.

Format of CV

Contact information Personal information Educational qualification Employment history Languages known Computer skills Achievements and awards Extra curricular activities Reference

INTERVIEW

THE WORD INTERVIEW MEANS VIEW BETWEEN OR SIGHT BETWEEN. A MEETING BETWEEN TWO PERSON FOR THE PURPOSE OF GETTING THE VIEW OF EACH OTHER.

TYPES OF INTERVIEW

FORMAL / STRUCTURED INTERVIEW. INFORMAL / UNSTRUCTURED INTERVIEW. PANEL INTERVIEW. GROUP INTERVIEW. STRESS INTERVIEW. APPRAISAL INTERVIEW. DECISION MAKING INTERVIEW. IN-DEPTH INTERVIEW. TELEPHONIC INTERVIEW. LUNCH / DINNER INTERVIEW.

INTERVIEWEES PREPARATION
IT CONSIST OF THREE STAGES:1. 2. 3.

BEFORE THE INTERVIEW OR PREPREPARATION. DURING THE INTERVIEW AFTER THE INTERVIEW

BEFORE THE INTERVIEW

KNOW YOURSELF. KNOW YOUR COMPANY DETAILS

- ORGANISATION STRUC. - NAME OF THE INTERVIEWER. - PRODUCT AND SERVICES. - TRAINING PROGRAMS. - SIZE OF THE COMPANY. - TYPES OF CLIENTS.

PREPARE TYPICAL INTERVIEW QUESTIONS. CHECK THE ANNUAL REPORT OR THE LITERATURE PRODUCED BY THE COMPANY SO AS TO KNOW MORE ABOUT THE COMPANY. PREPARE QUESTIONS YOU WOULD LIKE TO ASK AS AN INTERVIEWER. MEMORIZE THE NAME OF THE INTERVIEWER. DECIDE WHAT TO WEAR.

-FIND WHERE YOU ARE GOING AND HOW LONG IT WILL TAKE. - GET A GOOD NIGHTS SLEEP. - ARRIVE 15 MINUTES EARLY ,THIS WILL NOT ONLY SHOW YOUR PUNCTUALITY, IT WILL ALSO GIVE YOU TIME TO GAIN YOUR COMPOSURE. - BE FRIENDLY TO THE RECEPTIONIST / SECRETARY, THEY ARE OFTEN ASKED THEIR OPINION.

DURING THE INTERVIEW

START IT OFF LIKE A WINNER, WITH A POSITIVE CONFIDENT ATTITUDE INTRODUCE YOURSELF.
DONOT SIT UNTIL ASKED TO. LISTEN ATTENTIVELY. LOOK DIRECTLY AT INTERVIEWER BUT DO NOT STARE. DO NOT CROSS LEGS. AVOID NERVOUS MANNERISMS LIKE CLICKING YOUR PEN, BITING YOUR NAILS.

DURING THE INTERVIEW

SPEAK CLEARLY,USE GOODSTANDARD ENGLISH. BE POSITIVE AND ENTHUSIASTIC. DONT ASK ABOUT SALARY AND OTHER EMPLOYEE BENEFITS. BE SURE TO FIND OUT NEXT STEP. ASK THE INTERVIWER WHEN THE DECISION WILL BE MADE.

AFTER THE INTERVIEW

SAY THANKS AND LEAVE THE ROOM. NEXT DAY WRITE THE INTERVIWER A BRIEF NOTE REITERATING YOUR INTEREST IN THE JOB. FOLLOW UP IF YOU HAVENT HEARD FROM THE INTERVIEWER WITHIN THE TIME FRAME.

INTERVIEW DRESSING
DOS

CONSERVATIVELY. - CHECK OUT WHAT MANAGEMENT WEARS AND DRESS SIMILARLY. - PRACTICE GOOD GROOMING. - DO HAVE A CLEAN AND NEATLY STYLED HAIR STYLE. - DO CARRY A PORTFOLIO WITH EXTRA COPIES OF YOUR RESUME. - DO WEAR SHOES YOU CAN WALK IN EASILY.

- DRESS

INTERVIEW DRESSING
DONTS

DONT DRESS CASUAL. DONT WEAR LOT OF JEWELLERY. DONT WEAR LOT OF COLOGNE. DONT WEAR ATHLETIC SHOES. DONT CHEW GUM OR SMOKE. DONT WEAR HEAVY MAKE-UP. DONT EAT SPICY OR SMELLING FOODS PRIOR TO INTERVIEW.

INTERVIEWERS PREPARATION

BE CLEAR WITH THE PROFILE AND JOB REQUIREMENT. INTERVIEWER HAS TO SEND INTERVIEWEE LETTER WELL IN ADVANCE. PROPER SEATING ARRANGEMENT FOR THE CANDIDATE SHOULD BE MADE.

YOUR SUCCESS IN USING INTERVIEW OPPURTUNITY FOR A JOB OFFER DEPENDS SOLELY ON YOU AND HOW WELL YOU HAVE PREPARED YOURSELF FOR THE INTERVIEW. BE REAL AND PREPARE WELL BEFORE INTERVIEW

Media of Communication

Media

Written communication Oral communication Visual communication Audio-Visual communication Computer based communication

Written Communication

Letters, circulars, memo, telegrams, reports, minutes of meeting, forms, questionnaires, manuals. face-face ,telephone, radio broadcasts, interview, group discussions, meetings, conferences and seminars, announcements over the public address system ,speech

Oral Communication

Visual communication

Gestures, facial expression, tables, charts, diagrams, posters, slides, film strips, graphs Audio-visual- television, cinema Computer-based communication, e-mail, voice mail, cellular phones, fax

Written Communication: Merits

Accurate and precise It can be repeatedly referred to It is a permanent record It is a legal document It facilitates the assignation of responsibilities It has wide access

Written Communication: Limitations

Time consuming It is costly Quick clarification is not possible

Oral Communication: Merits

Saves time Saves money Powerful means of persuasion and control Convey shades of meaning Immediate feedback Immediate clarification Can be informal More effective with groups- at gatherings, meetings

Oral Communication: Limitations

Lengthy messages are not suitable Cannot be retained for a long time No legal validity Greater chances of misunderstanding Responsibilities for mistakes cannot be suitably assigned Distance can hinder communication

Face-to face Communication

Merits Facial expressions and gestures help to communicate better Particularly suitable for discussion Limitations Difficult to practice in large gatherings Not effective in large gatherings Ineffective if the listener is not attentive

VISUAL COMMUNICATION

Suitable only to communicate elementary ,Simple ideas Effective in combination with other media Types Facial expressions and gestures Printed pictures Posters Film strips Slides

Audio-Visual communication

Suitable for mass publicity Mass propaganda Mass education Employee education, demonstrationClose circuit TV Short films, cinema, video tapes

Computer-based communication

Advantages Quickest means of communication Space no longer a barrier to communication Video conferencing can replace personal meetings Better means of keeping permanent record of valuable and bulky data World-wide web as a publishing platform

Computer-based communication: Limitations

Uncertain legal validity Fear of undesirable leakage The virus malady

COMMUNICATION NETWORKS

INTERNET
Defined as a large network that connects other networks of computers all around the world. Research firms, colleges, universities, business, schools & other organizations.

Two recent adaptations of Internet technology, the intranet and the extranet.

An intranet is an information portal designed specifically for the internal communications of small, medium or large businesses, enterprises, governments, industries or financial institutions of any size or complexity. Intranets can be custom-designed to fit the exact needs of businesses no matter where they are situated. Users of intranets consists mainly of: Members of the executive team. Accounting and order billing. Managers and directors. Sales people and support staff. Customer service, help desk, etc.. An extranet is somewhat very similar to an intranet. Extranets are designed specifically to give external, limited access to certain files of your computer systems to: Certain large or privileged customers. Selected industry partners. Suppliers and subcontractors... etc. Therefore, a carefully designed extranet can bring additional business to your company. Intranets and extranets all have three things in common: They both use secured Internet access to the outside world. Both can drastically save your company or organization a lot of money. Both need a user ID & password to control access to the whole system.

Popular uses of the internet

SURFING E-MAIL DISCUSS/chat PUBLISH BUY AND SELL DOWNLOAD OTHER USES-make long distance phone calls, listen to radio programs, watch TV, play games, hold desktop videoconferencing

INTRANET
Is a network inside an organization that uses internet technologies & www standards to provide within the enterprise for information sharing, communications& support business processes. Users are managers, employees &suppliers. Protected by security measures.

VIDEO CONFERENCING

A videoconference (also known as a videoteleconference) is a set of interactive telecommunication technologies which allow two or more locations to interact via two-way video and audio transmissions simultaneously. It has also been called visual collaboration and is a type of groupware .

VIDEO CONFERENCING
Enhances

group productivity & efficiency Easy way to connect work team. Long distance meetings face to face while eliminating the need for costly travel. VC room is equipped with sound sensitive camera, TV like monitors, high quality speakers & microphones.

E- mail

It refers to messages sent over computers & includes everything from casual notes to frenz to multimedia presentations sent across the world Powerful tool for electronic communication. Cheaper & faster Easy & efficient manner to communicate &build relationship for business purposes.

 E-mail

etiquettes : Be clear, concise &

polite. Using e-mail software provided by groupware, one can communicate with intranet, extranet & internet. Send messages to a person without making direct contact or knowing where that person is located.

TELE CONFERENCING
Tool

of e-conferencing, here sessions are held in real time. Can only take part in voice input of questions &responses. It is a rapidly developing technology that will eventually change the way company do business.

 Used

in sales meeting announcement, education &training etc. Less expensive to bring together people located at distant geographical sites.

SMS

SMS stands for short message service. Commonly know as texting. Improvements to the service T9 Predictive text EMS MMS