SURVEY: PASSENGER HANDLING

Sir/Madam: Greetings! We, the 4th year BS ABA students of PATTS college of Aeronautics would like to conduct a survey for our thesis entitled, Airlines Passenger Handling Analysis. This thesis serves as a partial fulfilment of the requirements in Marketing 401m. This survey is important to make our Chapter 4 of our Thesis. We guarantee you that this survey will be kept confidential and will be used for statistical basis only.

Thank you and we appreciate your time and effort.

NAME: _______________________________________ AGE: _______________________________________

OCCUPATION: ________________________________ COMPANY: ___________________________________

1. Are there differences in the service among airline you have board? Please check the box bellow.

YES

NO

2. Does the crew of the airline have to advice the regular passenger that they are travelling with a special passenger? YES NO

3. Which among the two is more effective and efficient way of purchasing a ticket? MANUAL TICKET AUTOMATED TICKET

4. Have you ever experienced an inconvenience when boarding an aircraft? YES If yes state the situation: NO _________________________________________________

5. Have you experienced turbulence along the flight? How does the crew assist you on that situation? YES NO

If yes state the situation: _________________________________________________

6. Have you made a complain during your flight? How does the crew resolve the situation? YES NO

If yes state the situation: __________________________________________________

7. Have you ever encountered delayed flight? How does the management was able to restrain mad or angry passenger? YES NO

If yes state the situation: __________________________________________________

8. Is it easy to follow procedures on how to depart and leave the airport? Or it is better to have assistance by the employees? _______________________________________________________________________ _______________________________________________________________________

9. What is the most troubled situation you ever encountered during your flight? How the management was able to calm you down? _______________________________________________________________________ ______________________________________________________________________ 10. Among the airline company you have boarded, which one you think provides you a quality service?