Key Performance Indicator

Tng qut
Cc KPI ny s l thc o chnh o lng hiu qu lm vic ca cc bn vo mi thng, cng nh s l cn c cho cc quyt nh khen thng, k lut tng ng. Bn KPI ny s c cp nht nh k hng qu. Trng b phn c trch nhim t chc cuc hp vi cc thnh vin trong b phn thm, sa hoc loi b nhng qui nh khng cn ph hp. Mi thay i cn phi c bin bn quyt nh v c chp thun bi Gim c bng vn bn. Cc tiu chun nh gi s khc nhau ty thuc vo v tr, trch nhim ca tng nhn vin.

Cch thng/ pht: KPIs ngha l nhng i hi m mt nhn vin phi t c c nh gi l t hiu qu (ngha l 5/10 im) yu cu ch khng phi hon thnh KPIs l xut sc. Ni cch khc, t KPIs l yu cu ti thiu v bt buc! Nhn vin t KPIs s c lnh 100% lng v 100% cc ph cp nng sut, nu khng t KPIs th: S ln vi phm 0,1% - 10% 11% - 30% 31% - 50% Trn 50% Lng 100% 100% 100% 100% Ph cp Ch nhn c 90% Ch nhn c 50% Ch nhn c 30% Khng nhn c ph cp

1. Phng Kinh doanh- Sale Dept

A. KPI cho Trng Phng Kinh doanh
Lnh vc Xy dng h thng kinh doanh n nh h thng kinh doanh Bo co s liu Kim sot cng n Thu hi cng n Brain storm M t Thit lp i l v nh phn phi m bo doanh s / thng Cc s liu v kinh doanh, kho, tiu th Bo co s liu tiu th Bo co lng cng n thu hi ng gp kin pht trin h thng kinh doanh & sn phm Bng nh gi nhn vin mi thng S ln khng hon thnh hoc hon thnh chm cc bo co cn thit. Vi phm ni qui Thc o i l Cun Ln Ln Ln S ln Ch s/thng

nh gi nhn vin Hon thnh bo co Ni qui ca cng ty

Tham gia cc bui hp, sinh hot chung ca cng ty, cc bui hun luyn

Ln Ln Ln

Vng mt, i tr tr trng hp c l do chnh ng hoc bui hp nm ngoi v tr cng vic

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B. KPI cho Sales Admin

Lnh vc Lu tr s liu Tp hp v phn tch Bn hng qua in thoi Qun l v chm sc khch hng Phi hp qun l v thu hi cng n M t Lu tr y tt c cc s liu c lin quan n cng tc kinh doanh Tp hp cc s liu hng tun: lng kinh doanh, s liu i l, KH trung thnh, cp b sung, biu tng, lng tiu th Lin lc vi cc khch hng c & tim nng Lin lc qua in thoi vi cc khch hng, i l & gii p cc vn c lin quan trong phm vi trch nhim i chiu s liu kinh doanh, tiu th ca tng i l. a kt qu cng n mi thng Thc o file file Ln Ln Ch s/thng

Ln

Hon thnh bo co Ni qui ca cng ty

S ln khng hon thnh hoc hon thnh chm cc bo co cn thit. Vi phm ni qui

Ln Ln

C. KPI cho Sales Executive

Lnh vc Thit lp i l m bo doanh s Thu hi bo tn Qun l thng tin khch hng Thu hi cng n Tham gia cc bui hp, sinh hot chung ca cng ty, cc bui hun luyn Hon thnh bo co Ni qui ca cng ty S ln khng hon thnh hoc hon thnh chm cc bo co cn thit. Vi phm ni qui Ln Ln M t Tm kim v pht trin i l m bo doanh s Thu hi v nhp kho bo tn t cc i l Nm r cc thng tin khch hng, cch thc giao nhn Kim sot, nhc nh v thu hi cng n Vng mt, i tr tr trng hp c l do chnh ng hoc bui hp ngoi v tr cng vic Thc o i l Cun Cun i l Ln Ln Ch s/thng

A. KPI cho Sales Support

Lnh vc Thu tin bn c Cung cp bo n cc i l theo yu cu ca Trng Phng Kinh doanh Thu hi bo tn Qun l thng tin khch hng Thu hi cng n M t Thu chnh xc tin v nhanh trong ngy Cung cp bo cho cc i l Thu hi v nhp kho bo tn t cc i l Nm r cc thng tin khch hng, cch thc giao nhn Kim sot, nhc nh v thug hi cng n Thc o Ln i l Cun i l Ln Ch s/thng

Hon thnh bo co Ni qui ca cng ty

S ln khng hon thnh hoc hon thnh chm cc bo co cn thit. Vi phm ni qui

Ln Ln