1. Which of the feature is not available in Optilive Service desk Software? A. Requests B. Purchase details C. Software Inventory 2.

For Installation of Optilive Service desk software PortNumber is necessary. A. Yes B. No 3. Can we access Optilive software from Remote System in LAN? A. Yes B. No 4. SLA stands for ______________________ A. Standard Level Agreement B. Service Level Agreement C. Service Level Asset. D. Server Level Agreement. 5. What is the minimum RAM required for Optilive Service desk Installation? A. 64 MB B. 32 MB C. 96 MB D.256 MB 6. Can we install Optilive Service desk software in Pentium-II Machine? A. Yes B. No 7. Can we customize Optilive software according to our requirement? A. Yes B. No 8. We can change LOGO in Optilive software? A. True B. False. 9. Optilive software is based on which OS? A. Windows B. Linux C. UNIX D. MS-DOS

10. Optilive requires ____________MB of space while Instalation. A. 27 MB B. 50 MB C. 62.8 MB