Professional Documents
Culture Documents
Chapter Eight: Empowerment and Participation
Chapter Eight: Empowerment and Participation
Low self-efficacy:
organizations employees feel that their own efforts will have little impact on performance which contributes to the frustrating experience and creates conviction among people. Low efficacy build up for two reasons
What Is Empowerment
Empowerment is any process that provides greater autonomy to employees through the sharing of relevant information and the provision of control over factors affecting job performance.
Approaches to Empowerment
1. job mastery (proper training, coaching, and guided experience)
2. control (giving discretion over job performance and holding accountable for outcomes)
3. role models (observe successful peers)
4. social reinforcement and persuasion (giving praise, encouragement, and verbal feedback to raise selfconfidence)
5. emotional support (reduction of stress and anxiety )
Process of Empowerment
Enhance Job-related Self-efficacy Job mastery Control and Accountability Role model Reinforcement Support
Effectiveness
Satisfaction
What Is Participation
Participation is the mental and emotional involvement of people in group situations that encourages them to contribute to group goals and share responsibility for them. This definition entails three important ideas Involvement Contribution and Responsibility
What Is Participation
Involvement means meaningful involvement rather than mere muscular activity. A person who participates is egoinvolved instead of merely task-involved. Motivation to Contribute Employees are empowered to release their own resources of initiative and creativity toward the objectives of the organization, just as Theory Y predicts. Acceptance of Responsibility participation is a social process by which people become selfinvolved in an organizations group activities, committed to it, and want to see it work successfully.
Research Result
Productivity Improvement Pressure Utilization of Work force Diversity Employee desires For meaning Employee desires For Expectations Ethical Argument
P A R T I C I P A T I O N
Benefits of Participation
Higher quantity and a better quality of output. Improve motivation
Participative Process
Situation
Outcomes
Organizations:
Higher output Better quality Creativity Innovation
Participative Program
Employees:
Acceptance Self-efficacy Less stress Satisfaction
Joins
Withdraws
Popular terms
Autocratic Management
Benevolent Autocracy
Democratic Management
Contingency Factors
Emotional Intelligence Emotionally intelligent leaders use their empathy, compassion, optimism, humor, integrity, caring and persuasiveness to build the kind of relationship with employees that ensures them that their talents and inputs will be used effectively for the benefit of all. Differing Employee Needs for Participation Educated and higher-level workers often seek more participation, because they feel more prepared to make useful contributions.
Products of the relationship between an employees desired participation and a managers use
High
Over Participation 2
1
Low
Appropriate Participation
High
Low
Participative Program
Participative Program
Suggestion Programs
Quality Circles
View quality circles as one starting point for other more participative approaches to be used in the future
Total Quality Management The TQM approach gets every employee involved in the process of searching for continuous improvements in their operations. In TQM Employees are provided withextensive training in problem solving,
Self-Managing Teams
Self-managing teams are natural work groups that are given a large degree of decision-making autonomy; they are expected to control their own behavior and results.
Employee Ownership Plans Employee ownership: Employees provide the capital to purchase control of an existing operation as well increase better management, heightened morale, and improved productivity among employees. Employee ownership has been tried in diverse industries, such as plywood, meat packing, steel, and furniture manufacturing.
Managerial fear of lost Power Status Control Lack of adequate training for Managers Employees Problems encountered in early stages
Some managers have difficulty adjusting to their new roles in a high-involvement system. Because
they may fear losing their former status as key decision makers,
they may be concerned that they will have less power and control than previously.
Willing to admit mistakes and ask for help. by articulating values and acting