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Brand image, personality and repositioning

Brand image

Consumers perception about the brand as reflected by brand associations held in consumers memory

Concept
Brand personality

Experience Exposure

Perception

Brand image

Brand associations

Associations

Product attributes Life style personality Intangibles Customer beliefs Relative price Use/ application Celebrity person Product class Competitors Country/ geographic area

Corporate Image Dimensions

Corporate product attributes, benefits or attitudes Quality Innovativeness People and relationships Customer orientation Values and programs Concern with the environment Social responsibility Corporate credibility Expertise Trustworthiness Likability

Brand personality

Human characteristics or traits that consumers can attribute to a brand

Corporate Brand personality


Heart Mind Body

Heart

Passionate Compassionate

Mind

Creative Disciplined

Body

Agile Collaborative

Repositioning

is an attempt to change the brands slot Is an attempt to change the way a consumer perceives the brand.

Benefit laddering

Based on Gutmans means end theory Attributes as means Personal value as ends

Health drink
Envy of neighborhood Happy relationship

Parents darling

Excel in sports

Excel in school

Healthy energetic child

Positioning slots

Technology slot Experiential slot ( sensory) User slot ( baby) Trendiness slot Repositioning of rival brand New product category slot Attribute slot

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