Professional Documents
Culture Documents
Brand image
Consumers perception about the brand as reflected by brand associations held in consumers memory
Concept
Brand personality
Experience Exposure
Perception
Brand image
Brand associations
Associations
Product attributes Life style personality Intangibles Customer beliefs Relative price Use/ application Celebrity person Product class Competitors Country/ geographic area
Corporate product attributes, benefits or attitudes Quality Innovativeness People and relationships Customer orientation Values and programs Concern with the environment Social responsibility Corporate credibility Expertise Trustworthiness Likability
Brand personality
Heart
Passionate Compassionate
Mind
Creative Disciplined
Body
Agile Collaborative
Repositioning
is an attempt to change the brands slot Is an attempt to change the way a consumer perceives the brand.
Benefit laddering
Based on Gutmans means end theory Attributes as means Personal value as ends
Health drink
Envy of neighborhood Happy relationship
Parents darling
Excel in sports
Excel in school
Positioning slots
Technology slot Experiential slot ( sensory) User slot ( baby) Trendiness slot Repositioning of rival brand New product category slot Attribute slot