A PROJECT REPORT

On

ASSESSING THE SERVICE QUALITY OF SAROJ HOSPITAL USING SERQUAL MODEL

Submitted for partial fulfillment of requirement for the award of degree Of

MASTER OF BUSINESS ADMINISTRATION

Of

SUPERVISION OF:
MS. DIVYA MOHAN ASSISTANT PROFESSOR MBA DEPARTMENT, BPIT

SUBMITTED BY:
VIKAS MALIK 03020803911 BPIT, GGSIPU

BHAGWAN PARSHURAM INSTITUTE OF TECHNOLOGY GURU GOBIND SINGH INDRAPRASTHA UNIVERSITY, Delhi SESSION 2011-13