Problem Solving

Management & Issues….

 Ankur Srivastava
 Md. Ahmad Ali
 Santosh
 Phani sarma
 Parveen
Problem?

 A problem is an obstacle which

makes it difficult to achieve a
desired goal, objective or
purpose. It refers to a situation,
condition, or issue that is yet
unresolved.
Problem Solving

A systematic approach to
defining the problem and
creating a vast number of
possible solutions without
judging these solutions.
Problem Solving Framework……

 Look at potential causes for the problem

 Identify alternatives for approaches to
resolve the problem
 Select an approach to resolve the
problem
 Plan the implementation of the best
alternative
 Monitor implementation of the plan
 Verify if the problem has been resolved
or not
Goal Of Problem Management
Activities…..
 Problem control
 Error control
 Proactive problem management
Problem Management
Approaches…..
 Reactive problem management
 Proactive problem management
Reactive Problem
Management….
 Identification and Recording
 Classification
Proactive Problem
Management…..
 Trend Analysis
 Targeting Preventative Action
Problem Solving Skills

 Making judgment
 Analytical Skill
 Decision Making
 Collecting Information
 Planning
Problem Solving People

✪ Experts.
✪ People who know the area of
knowledge thoroughly. Solving
problems becomes more natural.
✪ People who can think of
alternatives even when no clear
solutions seems apparent.
Issues?

 Bug
 Improvement
 New Feature
 Task
 Customer
Questions?
Thank You…