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Communication Skills

What is there for the day

Well share knowledge Well have Fun Well Play Roles Well learn

Communication Skills

LETS DISCOVER

THE POWER OF
COMMUNICATION

Communication Skills

WHAT DO WE UNDERSTAND BY A SKILL?

Communication Skills

At the end of the workshop we will learn what is Good and what is Bad Communication some basic skills to become a Good Communicator
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Communication Skills

and also

to recognize & overcome barriers

advantages of listening

to speak confidently
to communicate effectively

Communication Skills

Research shows, communication is

55% body language

7% words

38% style
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Communication Skills

Why Communication
to express our emotions achieve joint understanding to get things done pass on and obtain information reach decisions develop relationships

Communication Skills

Home Truths about Communication

Good Communication cant exist without honest listening

We do not try HARD to get our message across

We do not take advantage of various media available to us We all could improve our communication skills It cannot be perfected
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Communication Skills

Ways & effects of Communication

Formal Less Flexible, More Accurate but less responsive (JAGRITI)

Informal

More Flexible, Less Accurate but responsive (Grapevine/Rumors)

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Communication Skills

What is Communication

art of getting your message across effectively through:

Spoken words first & simplest way
Body Language can make or mar Written words reflects importance

Visuals leaves greatest impact

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Communication Skills

Types & Methods

Written Letters, Memos, Reports

Spoken

Conversations, Interviews, Phone Calls, Requests Gestures Facial expressions, Actions, Voice Tone, Silence, Stance Visuals Photographs, Paintings, Videos, Film Multimedia Television, Newspaper, Magazines, Internet
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Communication Skills

Communication : The Flow

Channel Formulating Message Delivery

Sender
Response

Feedback

Receiver
Perception

Understanding
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Communication Skills

Effective Communication
Is scarcer than quality water Is measured by results or actions Does not need to be very complex Is aimed at informing others Is complete and clear
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Communication Skills

Barriers to Effective Communication Personal Barriers

Your style and character (rude, polite, shy,

outspoken)

Preparation & presentation Lack of clarity (pronunciation, pitch, etc.) Lack of credibility Timing

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Communication Skills

Barriers to Effective Communication

Proper Pronunciation
Communication Help Pen

Buffalo
Colonel Rendezvous Prakash

Career
Buffet Bulb Pradeep

Guest
Bouquet Fax Chandrajeet
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Communication Skills

Barriers to Effective Communication

Organisational Barriers
Culture
Environment Size & structure Pace of activity

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Communication Skills

Barriers to Effective Communication Process Barriers

Channel/Medium Irrelevant Information loading Lack of Response or Feedback Inappropriate Questions

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Communication Skills

Overcoming the Barriers

Say to yourself, I will get Response Come up with a topic for discussion everyday Start improving upon pronunciation Develop habit of reading start with the English newspaper / Comics Understand first, then communicate Dont be afraid of asking questions
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Communication Skills

Body Language

Facial Expressions Gestures Posture

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Communication Skills

Body Language
Clearing throat, "whew" sound,
Whistling, smoking, pinching flesh

Nervousness

covering mouth, jiggling money or keys, tugging ears, wringing hands.

Short breaths, "tsk" sound, tightly clenched hands, wringing hands, Fist like gestures pointing index finger rubbing hand through hair rubbing back of neck.
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Frustration

Communication Skills

Body Language
Openness
Open hands, unbuttoned coat

Arms crossed, sideways glance, touchingrubbing nose, rubbing eyes, buttoned coat, drawing away

Defensiveness
Pinching flesh, chewing pen, thumb over thumb, biting fingernail 22

Insecurity

Communication Skills

Body Language
Cooperation
Upper body in sprinter's position, open hands, sitting on edge of chair, hand to face gestures, unbuttoning coat.

Steepled hands, hands behind back, back stiffened, hands in coat pockets with thumb out, hands on tapels of coat

Confidence

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Communication Skills

Body Language
Look out for some more clues on Body Language in the given handout

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Communication Skills

SPEAKING SKILLS
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Communication Skills

Speaking
A wise man reflects before be speaks; a fool speaks, and then reflects on what he has uttered.
- French Proverb.

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Communication Skills

While Speaking
Take initiative Be polite Be pleasant (smile, jokes) Be clear and concise (tone, accent, emphasis, pronunciation) Cite negative opinions honestly, but in a positive manner Seek Feedback
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Communication Skills

While Speaking over phone

Write down in advance what you want to say and in what order

Smile
Speak slowly Always be polite and friendly For long messages, follow a script Get confirmation Monitor your time
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Communication Skills

WRITING SKILLS

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Communication Skills

Clarity in Writing

Rs 1000000000

Rs. 10,00,00,000/Rs. 10 Crore

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Communication Skills

While Writing
Plan what you want to say in your letter/ report

Reread the letter when you have finished

Check spelling & punctuation, then send Use simple language avoid ambiguous words
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Communication Skills

While Writing
KISS (Edit the letter by cutting ruthlessly). Be kind to others eyes (font size, clarity)

Be creative (use tables, graphs)

Use the language YOU are better at

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Communication Skills

Keep in mind while writing

Visualize the reader when you are writing

Dont write unbroken paragraphs

Use numbered paragraphs to make cross-referencing easier Punctuation plays the role of body language in writing
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Communication Skills

Keep in mind while writing

Use headings and subheadings. Use ruled sheets instead of plain ones. Dont print without thoroughly checking your sources.

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Communication Skills

LISTENING SKILLS

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Communication Skills

Listening why is it important?

45% Speaking 30%

16% 9%
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Communication Skills

Objective of Listening is
to to to to receive information understand effectively enhance clarity empathize

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Communication Skills

So, while Listening

Avoid distractions Do not interrupt unnecessarily Be active (show interest) Paraphrase what youve heard Throw an echo

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Communication Skills

What Listening Looks like...

The Listener keeps looking at the speaker

The Listeners body is in open position

The listener is smiling with a pleasant & encouraging expression Listener looks relaxed but alert, neither tense nor slouching Listener utters humming sounds
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Communication Skills

PRESENTATION SKILLS

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Communication Skills

While Presenting
Research (find out facts & figures) Prepare (Introduce, Discuss, Conclude) Rehearse Be confident Present Use proper media

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Communication Skills

5 styles of communicating to manage conflicts

Go for it Run Away Yes, Boss Lets Trade Lets both win You feel confident but uncooperative You dont feel confident or cooperative You feel cooperative but unconfident You feel partly cooperative & confident Mutual Cooperation & Confidence You win and other person loses You lose You let the other person win You both win a bit and lose a bit

You help one another to win

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Communication Skills

I HEAR, I forget I SEE, I remember I DO, I understand

THANK YOU
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