4 Terms & Conditions 1

Branchless Banking Terms and Conditions: These Terms and Conditions apply to the registration of customers and subsequent use of the Branchless Banking services (the Service) offered by Tameer Microfinance Bank Limited (We or TB). These terms and conditions constitute an agreement between you (You or the Customer) and TB when You register and make use of the Branchless Banking Service. Branchless Banking shall bear the meaning ascribed to that term in the Branchless Banking Regulations dated 31st May 2008 issued by the State Bank of Pakistan, as amended from time to time (the BB Regulations). Section A: Registration (How to get Branchless Banking from TB) 1 Registering for Branchless Banking from TB: 1.1 In order to register for the Service, You must: 1.1.1 have a valid and non-fraudulent CNIC 1.1.2 have a copy of the CNIC at the time of registration 1.1.3 comply with other criteria laid down by the State Bank of Pakistan including those set forth in the BB Regulations 1.1.4 accept these Terms and Conditions governing the use of the Service. In addition, in order to use certain facilities which form part of the Service and which involve the use of mobile phones by customers to undertake transactions, You must have an active and valid Telenor SIM number. 1.2 In order to be able to make payments to other persons using the Service, You need to have the other person set up as a beneficiary on Your account maintained with us. The beneficiary must also be a TB Branchless Banking account holder 1.3 You must register for the Service via the following secure channels: 1.3.1 Selected Telenor Agent and Franchisee Locations; 1.3.2 any TB Branch Section E: Liability and Exclusions of Liability 1 Branchless Banking Accounts has the following stipulations and indemnities: 1.1 You will be liable for: 1.1.1 any unauthorised transaction that has been debited to Your account(s) through any person other than You using the MOPIN (and/or passcode), unless it can be proved that such person obtained the MOPIN (and/or passcode) as a result of our gross negligence or fraud. 1.1.2 all transactions, including the payment of fees up until the Service is terminated. If there are any transactions or fees still unpaid by You after the Service is terminated, You will remain liable for the full outstanding amount owed to TB. In this regard We reserve our right to set off any unpaid transactions or fees from any account held by You with us. 1.2 You agree to use the Service at Your own risk and We will not be held liable for any loss or damage whatsoever, unless such loss or damage arises from our gross negligence or fraud. 1.3 You indemnify us against any claims by third parties or loss suffered by You arising from the use of the Service. 1.4 Prepaid products purchased using the Service are sold under the Terms and Conditions of the applicable Network Operator or service provider and the Terms and Conditions of the Service do not supersede the purchase agreement between You and the Network Operator or service provider. 1.5 You are responsible for giving correct information and instructions when setting up beneficiaries and making payments to beneficiaries. We will not be responsible for any loss or damage caused by Your error, either in setting up the beneficiary or in making payments. We will also not be liable for payments made by You to unintended recipients if You give the wrong information to us. We are also not responsible for the verification of the identity of recipients. We cannot reverse duplicate incorrect payments You make to other accounts without the specific consent of the account holder. Our role is to pass Your instruction on to where the account is held and We will not be liable for any act or omission on the part of any institution where the account is held. 1.6 Payment notification and scheduled payment service

Section B: How to use Branchless Banking 1 Using the Branchless Banking Service: You are responsible for supplying us with the correct contact details of Your recipients and You agree to 1.1. In order to use the Service, You must be registered for the Service. use the Service at Your own risk. Notice of confirmation of payment to the recipient does not warrant that 1.2 You must keep Your Telenor SIM active to avail those facilities forming part of the Service which the recipient has received the payment or has access to the funds. We accept no liability whatsoever, and involve the use of a mobile phone by customers to undertake transactions. You indemnify us against any loss, expense, claim or damage that You or a third party may suffer, whether direct, indirect or consequential, arising from the use of this Service, or arising from any delay or failure by If You think You have been a victim of a Branchless Banking fraud, You must inform us as soon as You us to send an email, telefax or SMS. We become aware that a suspicious transaction has occurred in respect of Your account(s) and open a case make no representation or warranty, whether express or implied, as to the operation and functionality of at Your nearest Tameer Bank branch or call 0345 to register fraud and/or complaint. the Service or the accuracy and integrity of the transmitted information. This Service is not free and You will be charged per medium used to notify Your recipients of payments made to them. You can find details You will also be required to co-operate with us and the police in any investigation conducted into losses of these fees by visiting the Telenor Franchisees, calling the Branchless Banking contact centre on 0345 You suffer. We will investigate all reported cases of Branchless Banking frauds and, provided that You or visiting Your nearest TB branch. have complied with the safety measures listed in the Security features and Your other obligations contained herein, will reimburse You after the investigation for any losses suffered due to fraud committed Section F: Termination of the Agreement, Suspension or Withdrawal of the Service by our agents. You are responsible for ensuring that We have Your correct Branchless Banking Account 1 TB Branchless Banking may do the following: number and Telenor SIM. 1.1 We may at any time terminate or suspend this agreement and Your right to use the Service if: 1.1.1 You disclose or compromise the MOPIN (and/or passcode) or Your CNIC is not verified We may communicate with You from time to time using short message service (SMS) but We cannot 1.1.2 You do not adhere to these Terms and Conditions. guarantee the accuracy or arrival of an SMS. We accept no liability whatsoever, and You indemnify us 1.1.3 You use the Service illegally. against any loss, expense, claim or damage whatsoever arising from any delay or failure by us to send 1.1.4 Your account is closed due to in-activity or dormancy. SMS. We make no representation or warranty, whether express or implied, as to the operation and 1.1.5 You do not perform a fee earning transaction within a specified period (3 months) functionality of the Service. 1.2 In the event of such termination or suspension, We will provide You with 30 (thirty) days notice. In the case of fraud, suspected fraud and/or if We are compelled by law and/or if You have not used the Service 1.3. In order to undertake remittances/payments using Your mobile phone, You must have enough airtime within a specified period or if the Branchless Banking account that is linked to the Service is closed, in available on Your registered SIM to operate Branchless Banking Account number and to access the order to protect our interests, We may take other action, including but not limited to Service. (Available on the following dialstrings) terminating/suspending the Service without any notice. 1.4. You must have selected a 5 digit authorization code/PIN at the time of Service registration (MOPIN) 1.3 You may at any time terminate the Service by giving us such notice in writing, by contacting the in order to authorize transaction requests made via the Registered Branchless Banking account number. Branchless Banking Helpline, or by de-registering at any TB branch or selected Telenor locations. 1.5. You must have enough money in Your account to complete requested transactions. If You do not, We 1.4 When this agreement is terminated Your full indebtedness to us with respect to all transactions retain the right to decline any authorization relating to the transaction. remains due and payable. We reserve our right to set off Your full indebtedness to us against any other 1.6. Your remaining daily limit must be enough to complete the requested transactions. account held with us. 1.7. Branchless Banking default daily limits are currently as follow: 1.7.1. Rs 10,000 daily limit for debit and credits to Your BB account (all services) Section G: General 1.7.2. Rs 20 000 monthly limit for debits and credits to Your BB account (all services) 1.1 Information: 1.7.3. Rs 120,000 annual limit for debits and credits to Your BB account (all services) 1.1.1 You must ensure that all account/personal related information disclosed with the Service is kept 1.7.4 Rs. 60,000 as the maximum limit for BB account balance confidential. 1.2 Statements: The above limits can be increased to the next level stated. You may contact the call center to get product 1.2.1 All transactions, fees and charges will be shown on Your statement; mini statement, or on a and limit updates. transaction record available from one of our branches. 1. 3 Amendments: 1.8. You must advise us immediately if Your handset or SIM is stolen, as We need to block Your Registered 1.3.1 TB may from time to time amend these Terms and Conditions or the Service; Branchless Banking account number. The Registered Branchless Banking account number is an access 1.3.2 You will be notified of material changes only, within a reasonable period of time of the changes. The mechanism, to Your account/s the same as an ATM card manner in which notification herein will be given to You is left within our discretion. and by suspending the Service We ensure that no one gains access to Your account/s via the stolen 1.3.3 You will have 7 days from receipt of notification to terminate the Service if You do not agree with the handset. amended Terms and Conditions. If You use the Service after We have given You notice of the 1.9. We may at our discretion amend, add or remove any of the services included in the Service. amendment/s and this falls within the 7 day period, or falls anytime after the 7 day period has lapsed, We 1.10 You represent and warrant that You are a Pakistan resident and are over the age of 16. will be entitled to assume that You have read and agree to be bound by the amended Terms and Conditions. For convenience only, the date on which these Terms were last amended is shown below the Section C: Security (The security of TB's Branchless Banking service) main heading of these Terms. If the change to the Service 1 Security features for TB's Branchless Banking Service: requires that You must upgrade or change Your SIM or network service provider, You will be responsible 1.1 The main security feature of the Service is the five (5) digit MOPIN, which You use to authenticate and for any cost that may be required to continue using the Service or You may then decide to discontinue the authorize transaction requests from Your Registered Branchless Banking account number. In addition, for Service. certain transactions, You will be provided with a unique transaction reference number and passcode. 1.3.4 Any amendments, additions or removals to the Service may be communicated to You via SMS. 1.4 Waiver, cession and assignment 1.2 The security of the MOPIN must not be endangered or compromised by choosing a MOPIN that can 1.4.1 Any failure by us to enforce our rights will not constitute a waiver of such rights. be easily guessed, such as five (5) of the same numbers or numbers in sequence such as 12345. 1.4.2 You may not cede, assign or transfer in any way any of the rights and obligations pertaining to You in 1.3 You must not under any circumstances store Your MOPIN (or passcode) on Your Branchless handset terms of the Service to any other person or entity without the express and prior consent of TB. in any way whatsoever. If Your handset automatically stores Your MOPIN (or passcode), the onus is on 1.5 General You to delete it. This will ensure that no one can transact using Your Registered Branchless Banking 1.5.1 These specific Terms and Conditions are to be read together with our General Terms and account number, as they will need Your MOPIN and/or passcode to complete and authorize transactions. Conditions. 1.4 You are responsible for the security of the MOPIN and passcode (if applicable) and may not disclose 1.5.2 If there is a conflict between these specific Terms and Conditions and the General Terms and the MOPIN or passcode to anyone. Conditions, these terms and conditions will prevail. 1.5 If anyone obtains Your MOPIN and/or passcode and SIM with the Registered Branchless Banking 1.6 Code of Banking Practice account number, it will be assumed that this person is You. From our perspective, any transactions 1.6.1 If You wish to lodge a complaint, please contact our Contact Centre on 345. We will investigate the authorised by this other person are legitimate and will be acted on. You will be liable for any transactions complaint and revert to You within a reasonable period of time. processed during this period until You advise us to suspend or block the Service. 1.7 General 1.6 Only transactions requested from the Registered Branchless Account number will be considered as 1.7.1 The Customer will not be able to Port-Out while easypaisa mobile account is open. The easypaisa legitimate and will be acted on. mobile account status has to be Closed in order for a Port-Out request to take place. 1.7 The MOPIN and/or passcode should never be SMSed to anyone, including us. When authorizing a 1.7.2 No MSISDN Change or MSISDN Termination requests will be allowed. The easypaisa mobile transaction, follow the instructions as SMSed to You to complete the transaction successfully. account status has to be Closed in order for a MSISDN Change or MSISDN Termination request to take place. Section D: Fees/Costs (Does TB Branchless Banking cost you money? 1.7.3 No Ownership Change request should be allowed for the MSISDN. The easypaisa mobile account 1 TB reserves the right to charge subscription fee or account transaction fee. status has to be Closed in order for an Ownership Change request to take place. 1.1 All fees charged will be clearly identified and displayed. 1.7.4 Upon a SIM replacement for any MSISDN, the Account PIN would be changed. Customer would 1.2 Telenor Pakistan (TP) as the provider of data and network services will be charging service fee directly need to call the Call Center and request a PIN change before he can use his account. on the BB transaction which will be collected by TB and transferred as direct revenue to TP at source. 1.7.5 I agree to let Telenor contact me via email, SMS or phone call to give me information related to 1.3 By using the Service You authorise TB to debit Your account(s) with any transaction fees that may be Money Transfer or other easypaisa services and/or acquire details from me in relation thereto. introduced and communicated to You in our pricing brochure available at any TB branch or at selected 1.7.6 For customers registering for Branchless Banking, by confirming Your 5 digit MOPIN, you are Telenor locations. The Service fees are reviewed on an annual basis and communicated to You as at the accepting these Terms and Conditions. time of the annual price review using mass communication methods. 1.4 TB may at any time amend or introduce new fees for the Service and will advise You within a reasonable time of such changes. 1.5 Any additional fee that may be charged by the relevant Network Service Provider will be incurred when using the Service and will need to be settled between You and the Network Service Provider. 1.6 The use of SMS, USSD and any additional data service used (e.g. STK, GPRS, 3G, Edge) are at present charged to You at standard rates. These rates are subject to change at the sole discretion of Network Service Provider. Customer Signature