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Six Sigma: by Cathy Hiatt Boise State University October 9, 2001
Six Sigma: by Cathy Hiatt Boise State University October 9, 2001
Overview:
Six Sigma Defined The Statistical Tools of Six Sigma The Components of Six Sigma Corporations practicing Six Sigma and a specific success story An exercise opportunity Summary
Six Sigma
List some ways this program can be used in your organization.
People Power:
Executive Leader
Champion/Sponsor Master Black Belt
Black Belt
Green Belt
Green Belt
Green Belt
Champion/Sponsor Roles:
High Level Executive Oversee the Black Belt positions Provide resources to complete the job Assist Black Belts to select projects Benchmark with other organizations
Control
Measure
Improve
Analyze
Define:
Clearly identify the problem Utilize numerical definition Focus on process that creates the problem not on the outcome
Measure:
Benchmark Capability of a given process Focus on CTQ
Analyze:
Current process results What is possible compared to what the competition is doing
Improve:
Implement changes Be creative to find new ways to do things better, cheaper, or faster
Control:
Lock in successes Implement measures to keep variables within the new operating limits
Exercise
You have just completed all your training sessions for the valued Black Belt role. Currently your organization is operating at a 2 sigma level and your Champion wants this to improve using the Six Sigma process. It seems that although production is high, the defect levels are too high for the production of your leading line of products, Sticky Buns. This has significantly cut into profits almost to the point of dropping the line. Customer surveys indicate there is a demand for Sticky Buns so you are handed the challenging task of improving this process using the Six Sigma DMAIC approach.
Summary:
Management philosophy of quality Statistical target of six sigma or 3.4 defects in one million opportunities Components of Six Sigma are people power and process power Executive Leader, Champion, Master Black Belt, Black Belt, and Green Belt Define, Measure, Analyze, Improve, Control Customer focus
Bibliography
Chowdhury, S. The Power of Six Sigma. Chicago: Dearborn Trade, 2001 Pande, P. S., Neuman, R. P., Cavanaugh, R. R. The Six Sigma Way
How GE, Motorola, and Other Top Companies Are Honing Their Performance. New York: McGraw-Hill, 2000
Normal Distribution Bell Curve: Six Sigma IT Concepts Kurt Haubner HomePage: http://www.sixsigma.de/english/images/sixsigma/gauss_kurve.gif Six Sigma Process Graph: http://www.isixsigma.com/me/six_sigma/