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  • MM

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    Decade Seravee
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    Satisfactionis a person!-s feelings of pleasure or disappointment that re sult from comparing a product!-s perceived performance (or outcome) to expectations.

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    Satisfactionis a person!-s feelings of pleasure or disappointment that re sult from comparing a product!-s perceived performance (or outcome) to expectations.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as TXT, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    8 views1 page

    MM

    Uploaded by

    Decade Seravee
    Satisfactionis a person!-s feelings of pleasure or disappointment that re sult from comparing a product!-s perceived performance (or outcome) to expectations.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as TXT, PDF, TXT or read online from Scribd
    Flag for inappropriate content
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    In general,satisfactionis a persons feelings of pleasure or disappointment that re sult from comparing a products perceived performance (or outcome) to expectations.

    17 If the performance falls short of expectations, the customer is dissatisfied. If it matches expectations, the customer is satisfied. If it exceeds expectations, the customer is highly satisfied or delighted. 18

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