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Students this just imp, stress more on this but study evrything for your exam: chap1: software

object oriented lang, function of OS & windows xp , mac os , linux multi programming, multi tasking , multi processing , virtual memory , time sharing function of utility program, spooling software general purpose software dss system chap2 - all objectives from practice manual and RTP(may,nov12) and all question from RTP may,noc12 chap 3:different types of network(table given in starting) transmission technology, technique, communication modes , OSI vs TCP/IP, ISDN, internet server,data center , treats and vulnerability chap 4:- do complete and DO CRM and SCM from Practice manual refer amendments very well, RTP:may12, nov12, may13 there might be question from this. also just go through mock test paper

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