Communication Procedure

Trouble Solving Process Flow (Qui Trnh X L S C)

Saleman Office Lady

Depot Leader

Daily & Round Report Process Flow (Qui Trnh Bo Co Tin ) Supporter Team Leader

Saleman Office Lady

Depot Leader

ID 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 9 10 11

HT WEB Master data

Network

Deployment Team

Support & Maintenance

Contact window AVN H tr on Vit Hun Trn Tn Bo Sn Ms. Nhn Ms. Lan Mr. Sang Mr. Khanh Mr. Binh Mr. Thai FPT Trnh Trc Lun Dng Qunh L inh Nht Anh Nguyn Tng H Hu Hong Trn Thanh Tng Hong Thanh Tng Nguyn Th Linh Trn Vn Dng Nguyn Doanh Nguyn Lnh Quang

12 13 14 15

Support & Maintenance

Ng Khc Duy Ln Hng Vn Tun Nguyn Thanh Sn Bi Th Kim Ngn

X L S C) Solved? Depot Leader

Yes

No

PMO (AVN)
Yes

Mr. Shibuya

Trnh Bo Co Tin ) Team Leader LuonTT Doanh (AJ) or Hau (FPT) Depot Leader Huan_DV

E-mail htsupport@ajinomoto.com.vn huan_dv@ajinomoto.com.vn son_ttb@ajinomoto.com.vn nhan_vtt@ajinomoto.com.vn lan_vth@ajinomoto.com.vn sang_lq@ajinomoto.com.vn khanh_pl@ajinomoto.com.vn binh_lx@ajinomoto.com.vn thai_vq@ajinomoto.com.vn luontt@fsoft.com.vn QuynhD1@fsoft.com.vn AnhLDN@fsoft.com.vn TungN@fsoft.com.vn HoangHH@fsoft.com.vn TungTT1@fsoft.com.vn TungHT@fsoft.com.vn linhnt7@fsoft.com.vn dungtv7@fsoft.com.vn doanhnd@fsoft.com.vn quangnk@fsoft.com.vn

lannkd@fsoft.com.vn tuanhv@fsoft.com.vn SonNT12@fsoft.com.vn NganBTK@fsoft.com.vn

Yes

Solved?

No

Solved? LuonTT
No

Doanh (AJ) or Hau (FPT)

Mr. Shibuya

Cell Phone

Tel

0909814461 0909753923

083.930.1929 (Ext.290) 083.930.1929 (Ext.278) 083.930.1929 (Ext.291) 083.930.1929 (Ext.282) 083.930.1929 (Ext.296) 083.930.1929 (Ext.283) 083.930.1929 (Ext.284)

0908678127 0906777041 0987278288 0908999265 0929435885 0979733105 0933903253 0977919108 0909901548 0918076951 0908908803

0909424684 0907098002 0938990129 0904724646

ASOI2 Sales Program Training Agend

Date AM Time 07:20 - 07:30 07:30 - 09:00 09:00 - 09:15 09:15 - 10:45 10:45 - 11:00 11:00 - 12:00 12:00 - 13:00 13:00 - 14:30 14:30 - 14:40 14:40 - 15:40 15:40 - 16:15 16:15 - 16:30 Attendant list AVN team Sale team training for all salesperson and OL 90' relax Web: Training all funtion Task Opening AVN Sales Program on HT: training and practice Break Time AVN Sales Program on HT: training and practice Break Time AVN Sales Program on HT: practice Lunch Time AVN Sales Program on HT: practice Break Time Training and practice Web Test and assessment results Finish training and popularize job for the next day PIC All All All All All AVN All

PM

aining Agenda
Note Training follow actual process Training follow actual process FPT Support salesperson FPT Support salesperson Salesman + OL + Supervisor.

Lch hun luyn chng trnh bn h

Nagy Sng Gi 07:20 - 07:30 07:30 - 09:00 09:00 - 09:15 09:15 - 10:45 10:45 - 11:00 11:00 - 12:00 12:00 - 13:00 13:00 - 14:30 14:30 - 14:40 14:40 - 15:40 15:40 - 16:15 16:15 - 16:30 Thnh phn tham d AVN team Sale team Hng dn cho tt c NVBH v Th Kho (OL) 90' gii lao WEB: Hng dn tt c chc nng Cng vic M u Hng dn s dng v thc hnh trn my HT Gii lao Hng dn s dng v thc hnh trn my HT (tt) Gii lao Thc hnh trn my HT Ngh tra Thc hnh trn my HT (tt) Gii lao Hng dn s dng v thc hnh trn WEB Kim tra v nh gi kt qu Kt thc v ph bin cng vic cho ngy hm sau PIC Tt c Tt c Tt c Tt c Tt c AVN Tt c

Chiu

g trnh bn hng trn HT v WEB

Ch Hun luyn theo qui trnh thc t Hun luyn theo qui trnh thc t FPT h tr NVBH FPT h tr NVBH NVBH + Th kho (OL) + Supervisor

Sales Actual Process (TT Channel)

8h nhp xong chuyyn kho ni b 8h20 ng b v kim tra xong d liu trn HT ca tt c cac i 8h30 NVBH ri kho

Ord

Tasks of Tester

A. Cng vic vo bui sng trc khi NVBH i bn hng 1 2 3 4 5A 5B 6 7A 7B 8 9A 9B 10 11 12 13 NVBH nhn may HT ( v may in): kim tra pin ca HT. Xem cac n t hng m OL to trong ngy ban hng hm trc. Ghi nh vo s tay To cac n t hng nu nhn c thng tin t hng t khach hng hoc cac b phn khac Xem lch cng tac c bn Xem Bao cao tn kho in cui ngy hm trc kim tra tn kho ca i. In bao cao TRI t Web Nhn bao cao TRI t OL v in mc tiu trong ngy vo TRI. Lp phiu xut kho v k tn ri chuyn cho OL. OL s dng phiu xut kho nhp chuyn kho cho cac i Ghi v k Lnh NB, Phiu XKKVCNB Ly hng t kho chnh v cht thng hng ln xe Ly hng t kho chnh v kho i Kim tra li kho i ng b(Sync) d liu chuyn d liu t h thng xung may HT Xem Bao cao tn kho ca i trong ngy trn may HT kim tra li tn kho ca i sau khi OL thc hin vic chuyn kho t kho chnh n kho i. Cng vi OL kim tra tn kho chnh da trn Bao cao tn kho chnh. Cng vi OL kim tra li tinh trng ca hp ng tin (Nu l ngi i din)

Hp ni b trc khi i ban hng 14 Bt u i ban hng 15 B. Cng vic khi i bn hng

Da vo th t ving thm trong danh sach khach hng trn may HT, tin hnh ving thm khach hng - gii thiu sn phm - ngh t hng.

2 3 3.1

Chn khach hng giao dch. M may HT (v printer nu co) Bn hng Trng hp khch hng mua hng

3.1.1

To n hng

3.1.2 3.1.3A 3.1.3B 3.1.4 3.1.5 3.1.6 3.2 3.2.1 3.3 4

Xem li n hng v xac nhn tng tin trn n hng vi khach hng Xut ha n (hoc phiu thu) ca n hng va to nu khach hng chp nhn n hng v c tin tr. Xut phiu thu cho n hng va to nu khach hng chp nhn n hng v c tin tr. NVBH k tn ln ha n/phiu thu Ct Ha n/Phiu thu vo ti ng tin Thu thp thng tin th trng, i th cnh tranh. Trng hp khch hng tr li hng mua v NVBH hy ha n Khach hng tr li hng mua.

Ghi nhn thng tin khach hng mi (nu c) Kim tra chng trnh trng by Trng hp khch hng ng k chng trnh trng by 4.1 4.1.1 Kim tra trng by ca khach hng. 4.1.2 4.1.3 4.2 4.2.1 Chm im trng by ca khach hng nu ti t chm im. Ghi nhn tr thng trng by cho khach hng nu ti t tr thng. Trng hp khch hng mun ng k chng trnh trng by ngh khach hng tham gia v ghi nhn vo may HT nu khach hng ng k.

Mua li hng (Khi c chng trnh mua li hng) Kim tra xem khach hng c hng thuc chng trinh mua li hng khng 5.1 Trng hp khch hng c hng thuc chng trnh mua li hng 5.1.1 5.1.1.1 Lp n mua li hng ca khach hng 5.1.1.2 Thanh toan tin mua li hng cho khach hng Nhn ha n mua li hng t khach hng nu khach hng c th xut ha 5.1.1.3 n. Nu khach hng khng th xut ha n thi in thng tin vo Phiu Ngh Mua Li Hng v a cho khach hng k tn.

5.1.1.4 5.1.1.5 5.1.2 5.1.2.1 6 6.1 6.1.1 6.1.2 6.2 6.2.1

Nhn hng mua li ca khach hng Nhn li Phiu Ngh Mua Li Hng t khach hng Trng hp khch hng khng c hng thuc chng trnh mua li hng Tip tc quy trinh ban hng Ly thm hng Trng hp quay v kho ly thm hng Thc hin cac thao tac nh khi ly hng vo bui sang trc khi i ban hng. Tip tc i ban hng Trng hp ly thm hng t i bn hng khc To Phiu nhp kho vo may HT ca i nhn; ng thi i chuyn hng cng lp phiu xut kho vi cng SKU v s lng vo may HT ca i chuyn hng. Trng hp ly hng ca i cng kho: NVBH ca i chuyn hng vit [Phiu xut kho] v k tn ri a cho i ly hng kim tra li thng tin. Trng hp ly hng ca i khac kho: NVBH ca i chuyn hng vit PXKKVCNB v k tn ri a cho i ly hng kim tra li thng tin. Ly hng t i ban hng khac v cht ln xe ch hng NVBH ca i ly hng k tn vo phiu [Phiu xut kho]/ PXKKVCNB v gi li lin Tip tc nghip v ban hng To phiu chuyn hng ni b t kho i ban hng khac vo kho chnh. In Phiu nhp kho (t kho i khac vo kho chnh ) In Phiu xut kho (t kho chnh vo kho i) Trng hp ly thm hng t kho khc Ly thm hng t kho ph(sub-depot) Thng bao cho ngi qun l kho ph cn ly hng Vit phiu XKKVCNB(Bng Copy) Thng bao cho OL OL thc hin vic chuyn hng t kho ph v kho chnh sau chuyn tip sang kho i S dng Wi-Fi ti kho ph ng b d liu chuyn d liu t h thng xung may HT Kim tra d liu trn may HT v tt may HT ri ct vo ti ng tin Ly hng t kho ph v cht ln xe ca kho i Tip tc i ban hng Ly thm hng t kho khc hoc kho trung chuyn Lp phiu xut kho v k tn ri chuyn cho th kho. Xem li Bo Co Tn Kho Theo Ngy trong h thng kim tra tn kho ca i. Nhn Lnh NB, Phiu XKKVCNB t OL kim tra li thng tin. ng b d liu chuyn d liu t h thng xung may HT Kim tra li d liu trn may HT Ly hng t kho chnh v kho i v cht hng ln xe Cng vi OL kim tra tn kho chnh da trn Bao cao tn kho chnh. K tn vo Lnh NB v phiu XKKVCNB.

6.2.2A 6.2.2B 6.2.3 6.2.4 6.2.5 6.2.6 6.2.7 6.2.8 6.3 6.3.1 6.3.1.1 6.3.1.2 6.3.1.3 6.3.1.4 6.3.1.5 6.3.1.6 6.3.1.7 6.4 6.4.1 6.4.2 6.4.3 6.4.4 6.4.5 6.4.6 6.4.7 6.4.8

6.4.9 6.4.10 7

Tt may HT v ct may HT cng cac thit b lin quan vo ti ng tin.

Tip tc i ban hng Gi cm tra Ghi kt qu ban hng bui sang t HT vo TRI em theo. Tt HT (v may 7.1 in) sau khi kt thc thao tac. Sau khi n cm, tip tc thao tac ban hng nh bui sang. C. Cng vic khi tr v kho sau khi i bn hng 1 Chuyn hng t trn xe xung kho i v kim tra li hng. Ghi nhn tn kho thc vo may HT(May chnh) 2 3 S dng chc nng ng b d liu chuyn d liu t may HT ln h thng. In mt s mu bao cao cn thit sau y kim tra li kt qu tn kho thc t: + Bao cao tn kho ngy ca i + Bao cao ban hng hng ngy + Bng k phiu thu + Bng k hng khuyn mi + Bao cao tn kho chnh Check transaction t HT qua NAV c OK khng K xac nhn tn kho thc t vo bao cao tn kho ngy ca i Da vo bao cao ban hng hng ngy gip NVBH kim tra li tin ban hng trong ngy ri giao cho OL Kim tra li kt qu ban hng TRI trn HT vi KPI m NVBH in trn bng theo di. Kim tra li tinh trng may HT, may in v cac thit b lin quan may ng ni quy nh v tin hnh cm sc pin cho may HT v may in (sut m). OL and Depo leader kim tra ln cui cac thit b. Kt thc ngy lm vic

5 6 7 8 9 10 11

: nhng mc t mu l nhng vic mi so vi hin ti.

PIC

Tasks Training HT for Salesperson

Time (minute)
10

NVBH NVBH NVBH NVBH NVBH OL NVBH NVBH OL NVBH NVBH NVBH NVBH NVBH NVBH NVBH NVBH NVBH

Gii thiu HT (v may in): cach s dng, kim tra pin, cm sc pin, cach bo qun

OL in lch cng tac c bn cho NVBH 5 OL in TRI cho NVBH t Web 5 OL thc hin warehouse moment ly thm hng cho i ban hng

Hng dn ng b d liu u ngy: kim tra cac thng tin u ngy: tn kho, danh sach khach hng, tuyn ban hng, CTKM, CTTB. Kho: gii thiu chc nng kho: xem tn kho u ngy, tn kho thc t.

10 5

NVBH

Khach hng: Hng dn chc nng Khach hng:tng s khach hng trn route, cach tim kim mt khach hng th t ving thm khach hng Nhp n: gii thiu thng tin khach hng trong MH nhp n: th t ving thm, ni ving thm, tng s khach hng cn ving thm,tim kim khach hng

10

NVBH

10

NVBH

NVBH NVBH NVBH NVBH NVBH NVBH

Hng dn nhp n ban hng: thm, xa, sa sn phm trong n hng. Nu c xut ti treo thi thm sn phm ti treo vo trong n hng, nu tng hng mu cho khach hng thi tin hnh tng hng mu. Cach to n hng, to ha n. ngha ca n hng v ha n Hng dn xem chi tit n hng, tng tin thanh toan Xem ha n (hoc phiu thu) v in ha n (hoc phiu thu)

30

5 10

Gii thiu chc nng Thng tin th trng: thm xa sa thng tin th trng Hy mt ha n trn HT: n hng c xut ha n cho khach hng thi sau khi xa: ch xa chi tit, khng xa header.

NVBH NVBH

NVBH NVBH NVBH NVBH

chm im trng by cho khach hng Hng dn chc nng trng by, chm trng by Tr thng trng by cho khach hng ng k tham gia trng by cho khach hng.

5 5 10 10

NVBH NVBH NVBH NVBH

Hng dn chc nng mua li hng To n mua li: thm, xa, sa In phiu mua li cho khach hng

10 5 5

NVBH NVBH NVBH

i hng

NVBH NVBH

Hng dn ng b d liu kt thc quy trinh ban hng, ng b li d liu ly tn kho mi v tip tc ban hng

NVBH

Hng dn tranfer order: to phiu xut, phiu nhn. Lu : xat nhn s phiu xut v phiu nhn ca nhau.

15

NVBH NVBH NVBH NVBH NVBH NVBH NVBH NVBH

NVBH NVBH NVBH + OL NVBH NVBH NVBH NVBH NVBH NVBH NVBH NVBH NVBH NVBH NVBH NVBH ng b d liu ly thm hng sau khi OL lm warehouse momment ( view li vi hng dn trn) Kim tra tn kho trn may HT sau khi ng b (view li cach kim tra hng dn trn) 5 5

NVBH NVBH NVBH NVBH NVBH NVBH NVBH Hng dn xem TRI, bao cao ban hng hng ngy 10

Hng dn nhp tn cui ngy Hng dn ng b d liu cui ngy: kim tra doanh s, s hoa lng hoa n,...

5 5

NVBH

NVBH NVBH NVBH NVBH NVBH NVBH NVBH

Cach kim tra HT sau khi ng b cui ngy