PROJECT REPORT ON INDUSTRIAL RELATION OPERATION AND SATISFACTION LEVEL OF EMPLOYEES IN AMRIT BANASPATI COMPANY LTD.

RAJPURA Submitted in partial fulfillment of requirements for the degree of Masters of Business Administration (2008-2010) affiliated to Punjab Technical University, Jalandhar

PUNJAB INSTITUTE OF MANAGEMENT AND TECHNOLOGY (MANDI GOBINDGARH)

CERTIFICATE FROM THE GUIDE

This is to certify that the project work titled INDUSRIAL RELATION OPERATION AND EMPLOYEE SATISFACTION LEVEL IN AMRIT BANSPATI CO. LTD. RAJPURA is a bonafide work of Ruby kumari, University Roll No- 80804317056 is carried out in partial fulfillment for the award of M.B.A. From PUNJAB INSTITUTE OF MANAGEMENT AND TECHNOLOGY affiliated to PANJAB TECHNICAL UNIVERSITY under my guidance. This project has not been submitted earlier for the award of any degree/diploma of any other Institution/University.

ACKNOWLEDGEMENT
No work is considered complete unless due indebtedness is expressed to all those, who made the work successful. Concentration, dedication, hard work & application are essential but not the only factors to achieve the desired goal. There must be supplemented by guidance, assistance and co-operation of people to make it a success. Every complete successful assignment is the result of many hands joined together. A formal statement of acknowledgement is hardly sufficient to express my gratitude towards the personalities who have helped me to undertake this training. I am highly indebted to cooperative staff of AMRIT BANASPATI CO. Ltd. RAJPURA who gave me weighty guidance in the study. It was really nice experience to work in their guidance and helping me in knowing practical things, which was my main

objective, before entering the corporate world. They have provided me an unconditional support during the project work. I am highly thankful to MS. Swati dwivedi for her Guidance. She has been a constant source of inspiration and her critical evaluation during our course in the institute has helped me to complete this project properly Through this acknowledgment I would like to grab the opportunity to thank all those who helped me from the start of my training, to its end. It is warmth and efforts of my teachers, friends and well wishers who has been a source of strength and confidence for me in the endeavour. Finally, yet importantly, we would like to thank almighty for blessing me to do and complete this project.

CONTENTS
INTRODUCTION COMPANY PROFILE OBJECTIVES OF THE STUDY INDUSTRIAL RELATION OPERATING IN ABC LTD. RESEARCH METHODOLGY DATA ANALYSIS AND INTERPRATIONS FINDINGS LIMITATIONS CONCLUSION SUGGESTIONS

BIBLIOGRAPHY ANNEXURE

INTRODUCTION
ABOUT INDUSTRIAL RELATIONS
Industrial Relations is a dynamic socio-economic process. It a designation of a whole field of relationship that exists because of the necessary collaboration of men and women in the employment process of industry. It is not the cause but an effect of social, political and economic forces. Economists have traditionally identified four factors of production, viz.,land labour, capital and organization. The role of labour as a factor of production is becoming increasingly important in the modern society. Capital and natural resource endowments, no doubt, are vital elements in the production process but it is labour which contributes most to the wealth of a company. Human beings are the active agents who accumulate capital, exploit natural resources, build social, economic and political organizations and carry forward national development. Growing industrialization and the rapid expansion of the services sector resulted in the galloping demand for skilled labour after 50s. The emergence of the concept of human relations, human resource management (HRM) and human resource development (HRD) contributed to the growing importance of labour. The issue of INDUSTRIAL RELATIONS arose from the issue of divorce of the workers from the ownership and management of the production process. This has brought about a sense of deprivation and loss of independence on the part of workers and is probably the primary cause of industrial disputes. Industrial work has drastically reduced the independence of workers and made them mere cogs in the machine a kind of second class citizens. The disciplinary rules for work have become quite harsh and arbitrary. The heterogeneous nature of workers, illiteracy and politicization of trade unions made it impossible for the workers to bargain for their rights unitedly. All these factors have led to growing unrest among the rank of workers.

Examination of INDUSTRIAL RELATIONS

The term INDUSTRIAL RELATIONS refers to relationship between Management and Labour or among Employees and their Organizations that characterize or grow out of employment. Theoretically speaking,

there are two parties in the employment relationship labour and management. Both parties need to work in a spirit of cooperation, adjustment and accommodation. In their own mutual interest certain rules for co-existence are formed and adhered to. Over the years, the State has also come to play a major role in INDUSTRIAL RELATIONS one, as an initiator of policies and the other, as an employer by setting up an extremely large public sector. There are points to examination of the Industrial Relations: Employer-Employee interactions: Industrial Relations arise out of employeremployee interactions. These relations cannot exist without the basic building blocks, i.e., the employer and on one side and the employees on the other side. Web of rules: Industrial Relations are a web of rules formed by the interaction of the government, the industry and the labour. They include the relations between employer and employees and between employers` associations, trade union as well as the State. Multidimensional: Industrial Relations are fairly multi-dimensional in nature as they are influenced, by a complex set of institutional, economic and technological factors. Dynamic and changing: Industrial Relations change with the times, generally keeping pace with the expectations of employees, trade union, employers` associations, and other economic and social institution in a society. Spirit of compromise and accommodation: The Industrial Relations system is characterized by forces of conflict and compromise on either side. In the large interests of society, both the employer and the employees must put out fires amicably and get along with each other in a spirits of compromise and accommodation. The individual differences and disagreements must be dissolved through persuasion and even pressure. The factors responsible for conflictful situations need to be resolved through constructive means. Governments role: The government influences and shapes Industrial Relations with the help of laws, rules, agreements, awards of courts and emphasis on usages, customs, traditions, as well as the implementation of its policies and interference through executive and judicial machinery. Wide coverage: The scope of Industrial Relations is wide enough to cover a vast territory comprising of grievances, disciplinary measures,

ethics, standing orders, collective bargaining, participatory schemes, dispute settlement mechanisms etc. Interactive and consultative in nature: Industrial Relations include individual relations and joint consultation between labour, management.

Factories Acts and Industrial Relations

Factories Act of 1946 is a culmination of a series of earlier acts for Industrial Relations. The act makes extensive provisions for healthy relations in various areas in the workplace. S.NO. Year EHS (Environment, Health, & Safety) REGULATION, Acts S.NO. Year EHS (Environment, Health, & Safety) REGULATION, Acts 01. 1974/1998 The Water (prevention & control of pollution) Act, including amendments. The Water (prevention & control of pollution) Act, including amendments. The Air (prevention & control of pollution) Act, including amendments. The Air (prevention & control of pollution) Rules Environment (protection) Act 1986 including amendments of 1991, Environment (protection) Act 1986 including amendments of Rules The Hazardous wastes handling) rules, including 2000/2003 (mgt. and

02. 03.

1977/1992/2003 1981/1987

04. 05.

1982 1986

06.

1989/2000/2003

amendments

07.

1989/2000

Manufacture, storage and import of Hazardous chemical rules, including amendments rules

08.

1989 The Central Motor (under motor vehicle Act, 1988) Vehicle rules

09. 10. 11. 12. 13. 14. 15. 16.

1963/1995/2000 2004 2000 1948/1987 1952 1956/2003 1934/1997 1984/1993/2004

Noise pollution control)rules,2000

(regulation

&

Ozone depleting (regulation)rules,2004 The battery rules, 2004 (Mgt. and

substances

handling)

The factories Act (As amended fill 1987) Punjab state factory rules Indian Electricity rules The petroleum till 1997) Act (as amendment

Gas cylinder rules, amendment rules, 1993/2004

including

17. 18. 19. 20.

2000/2002 1984 2001 1983/1989

The DG rules, 2000 with amendment 2002 The Explosive Act Energy conservation Act, 2001 The Explosive amendment rules, including

rules, 1989 21. 1970 The contract labour control Act, 1970 and rules 1971 regulation &

22.

1952

The Punjab welfare officer recruitment & condition of services rules The Bio medical handling) rules waste (Mgt. and

23.

1998/2003

24.

1986

The Child labour (prohibition and regulation) Act

This cover section 11-20 and 42-49 & the items covered are related to: Sec 11:- General cleanliness Sec 12:- Disposal of wastes and affluent Sec 13:- Ventilation and temperature Sec 14:- Free from dust and fumes Sec 15:- Artificial humidification Sec 16:- Overcrowding and congestion Sec 17:- Lighting Sec 18:- Drinking water Sec 19:- Kamotes and urinal Sec 20:- Provision for spittoons Sec 42:- Washing facility Sec 43:- Keeping clothing not worn during working hours and for drying of wet clothes Sec 44:- Sitting for workers who are obliged to work standing Sec 45:- Maintenance of first aid box with prescribed contents for every employees Sec 46:- Canteen facility for more than 250 workers Sec 47:- Suitable rest rooms or lunch room with provision for drinking water and should be provided in factory employing more than 150 workers and for more than 500 workers ambulance room of prescribed size, prescribed equipments and in charge of qualified medical and nursing staff

Sec 48:- Crches for women, workers more than 30 Sec 49:- Appointments of welfare office for more than 500 employees

Some Social Security Provision for workers. (Statutory) a) Medical treatment and compensation for industrial injury, accident, ailments etc. b) Financial assistance during absence due to ill health or accidents. c) Old age pension d) Gratuity e) Provident Fund f) Financial assistance g) Maternity benefit to women worker

COMPANY PROFILE

Amrit Banaspati Company Ltd. is an enterprise that started out as a modest single product company. Foresight, planning, and sound business ethics are behind our companys phenomenal growth path. Today, we are a multi-product organization with business interests in diverse geographies and an enviable market penetration. With a wide range Edible Oils and Fats, distributed through more than 1200 dealers across 800 cities, and a turnover approximating 900 Crores, we can safely say, our market penetration is unparalleled in the Industry.

History
ABCL was established in 1969. It all started with the production of vanaspati (hydrogenated vegetable oils), when the vanaspati unit at Rajpura in Punjab became operational. We had an initial capacity of 100MT per day, today it has grown to 450MT per day. We have also traveled a long way from the days when we were manufacturing only vanaspati. Under the umbrella of GINNI refined Oils, we manufacture Groundnut, Cottonseed, Rice Bran, Soyabean, Mustard, Sunflower Oil, amongst others. These Oils were introduced to meet the varied demands of our consumers. GINNI has established itself as a very well known brand in this part of the country. We have expanded the GAGAN Brand too, by adding Kachi Ghani Mustard Oil, Salt and Rice to it Amrit banaspati company ltd is part of Amrit Corp. Limited (Amrit Corp.)

Amrit Corp. Limited (Amrit Corp.), formerly known as Amrit Banaspati Company Ltd., is the flagship holding company of the Amrit Group. Amrit Corp. is a public limited company listed on the stock exchanges at Mumbai and Kanpur. Starting off in the year 1940, ABCL is one of the largest producer of edible oils and fats in the country today having diverse interests in paper and milk processing business also.

THE PROMOTERS OF THE COMPANY

Late Shri Laxmi Narain Bajaj, Late Seth Durga Prasad Khaitan and Late Rai Bahadur Girdhari Lal Bajaj

Their Guiding Philosophy

They believe that business can be built only on trust and confidence. Confidence of the people, who deal with us as customer, suppliers, business associates, shareholders/investors and, of course, employees who work for the company and shape its destiny .

KEY STRENGTHS 1.Strong brand equity of its key brand Gagan which is the market leader in
Northern India and second largest brand nation-wide after Dalda in Vanaspati. 2.Strong distribution network in Northern India enabling it to market its products extensively even in rural areas. 3.Competitive edge in Vanaspati business as North India happens to be the largest market for Vanaspati accounting for almost 50% of the Indian Vanaspati market. 4Long-standing relationship with dealers with more than 75% retention rate. .Quality products which have been well accepted by reputed clients such as Mc 5 Donalds, Mother Dairy, Nestle, Barista, Perfetti, Smithkline, etc. The food division has received Best Suppliers Award continuously for 3 years from Mc Donalds. 6.Continued focus on development of newer innovative products. E.g The recently developed ABC Gold paper has effectively positioned itself between Maplithoand Creamwove segments in the writing & printing paper category. Similarly, in edible oils, the Merrigold table margarine has been an innovative development.

The Management Team

The overall management of Amrit Corp. vests with the Board of Directors comprising of eminent persons with wide experience in business and industry. The day to day management of the Company is looked after by the Chairman & Managing Director and the Managing Director under the overall guidance of the Board Name Designation N K Bajaj Chairman and Managing director S C Agarwal Senior Executive Director J K Khaitan Vice Chairman & Mng.Director H S Goenka Director L M Suri Director M L. Sarin Director V K Bajaj Director Romesh Lal Director B S Bhatia Director V K Sibal Director A K Bajaj Director Pavan Khaitan Director Vice President (Corp.) & Company Secretary:Rajesh Aggarwal Registered Office :Patiala - Chandigarh Road, Rajpura (Punjab) - 140 401

ASSOCIATED COMPANIES

Milk and milk products - AMRIT FOODS

Fats and oils - AMRIT BANASPATI Co. Ltd.

Real Estate - AMRIT CORP.

Languages - INLINGUA, ABC LEARNING

Paper Factory - AMRIT PAPERS

PRODUCTS Lifestyle Products

GINNI LITE REFINED OIL . GINNI NUTRI DELIGHT NUGGETS

MERRIGOLD TABLE MARGARINE

MERRILITE

Premium Products
GINNI GOLD REFINED SUNFLOWER OIL REFINED GROUNDNUT OIL

REFINED COTTONSEED OIL

REFINED RICEBRAN OIL

MERRILITE

KACHI GHANI MUSTARD OIL

B2B Products
BAKERY SHORTENING (FOR BISCUITS) (FOR PUFFED PRODUCTS) BAKERY SHORTENING

MERRIGOLD BAKERY MARGARINE MARGARINE

MERRIGOLD PUFF

MERRIBAKE CAKE MARGARINE DAIRY WHIP TOPPING (For Cakes & Pastries)

MERRICREME - NON

GAGAN VANASPATI

GINNI PLUS REFINED OIL

REFINED COTTONSEED OIL

KACHI GHANI MUSTARD OIL

BANSARI PURE MUSTARD OIL

REFINED GROUNDNUT OIL

REFINED PALM OIL

REFINED RICEBRAN OIL

REFINED SOYABEAN OIL SUNFLOWE

GINNI GOLD REFINED

THE TRADE PROFILE

Both vanaspati & refined oil are used to cock food & vegetables . The only difference in processing of both is the process of Hydrogenation while producing vanaspati . In the process hyderogen gas is passed to make semisolid , which makes people happy that they are eating ghee.But they dont know it is synthetic ghee . The individual process of both is as follows:

PROCESS OF VANASPATI
The process of vanaspati passes through various job group or steps which are as follow: 1. SHARPING: Firstly raw oil is taken from oil storage tanks like raw Sunflower oil , Groundnut oil, Cottonseed oil etc. as per Instruction from incharge. Then this oil is sharpled. In this process degumming is done by putting caustic soda. Gums are extracted which has phosphors contents and neutralization is done & oil and gums are separated by a Sharpling machine which rotates at a very high speed i.e. 16000 times in minute to 0.15 it must be less than .25 2. BLEACHING In this bleaching powder is used to replace the color of oil. This powder is extracted from mine & imported from Germany. 3.HYDEROGENATION In this job group, hydrogen gas is passed in the oil semisolid. It increases the melting point of vanaspati up to 41 degree centigrade. This job group exist only in the case of vanaspati. 4. DEODORIZATON After this , the deodorization process is done.Which makes oil odors free by bag filtering. Now vanaspati ready for packing. Then it sends to cold store packing. Vanaspati is packed in various sizes i.e. 1kg, 2kg, 5kg and for bulk in 15kg packed also.

PROCESS OF REFINED OIL

The refined oil process also passes through various job group. The only difference is of hydrogenation. In refined oil hydrogenation is not done.The process is as follow:

1.SHARPING: Firstly , raw oil is taken oil from storage tanks like raw Sunflower oil , Groundnut oil, Cottonseed oil etc. as per Instruction from in charge. Then this oil is sharpled. In this process degumming is done by putting caustic soda. Gums are extracted which has phosphors contents and neutralization is done & oil and Gums are separated by a sharpling machine which rotates at a very high speed i.e. 16000 times in minute. In neutralization free fatty acid(FFA) is reduced to .15 it must be less than .25 2.BLEACHING In this process bleaching powder is used to replace the color of oil. This powder is extracted is from mine & imported from Germany. 3.DEWAXING This process is done only in case of sunflower refined oil . In which wax content is separated which is not digested by human body. 4.DEODORIZATION Then deodorization is done , which makes oil odors free bag filtering . Now vanasapati is ready for packing. Then it is sent to cold store for packing. Vanaspati is packed in various sizes i.e 1kg, 2kg, 5kg, and for bulk in 15kg pack also. Though demand of vanaspati is very high in people but vanaspati is not suitable for health . Some people feel while eating that they are eating ghee. But they dont know that it is synthetic ghee. While refined oil is cholesterol free

OBJECTIVES OF THE STUDY

To observe the industrial relation operation and satisfaction level of the employees in the Amrit Banaspati Co. Ltd. To observe the working conditions inside the Amrit Banaspati Co. Limited. To observe the different welfare schemes provided by the Amrit Banaspati Company Ltd. To observe the grievance handling procedure inside the Amrit Banaspati Company Ltd.

INDUSTRIAL RELATIONS OPERATING IN ABC LTD.

WELFARE SCHEMES IN AMRIT BANASPATI COMPANY LTD
1. WEAKLY REST a) weakly rest is given to those employee who attend their duty three days availed leave with pay at least for three days. However leave without pay will not be counted in three days. b) Newly appointed employees lose their first weekly rest in the case they jointed their duty and dont complete above conditions of rest. c) Compensatory leave should be availed in 30 days against his weekly rest working. 2. SALARY AND WAGES a) HRA paid to every entitled employee who is not absent more than seven days , at full rate. If he absence for more than seven days than HRA is given on pro-rata basis. HRA to filed staff is given according to posting station. As per present practice there are some eitied where they get 60% extra HRA in addition to HRA as per grade. Full HRA is given on leave without pay also b) Basic , DA, CA ,CEA ,LTA, Medical ,WA , special allowance are being paid on basis on payable days 3. MEDICAL ALLOWNCE Medical is maximum upto Rs 15000 PA or Rs1250 PM. 4. OVER TIME Double OT is paid to all workers and other entitled employees against working on national/ festival holidays on basic +DA(DA if applicable) 5. DEATH RELIEF FUND Rs 70000 is paid to dependent of decreased of permanent employee. An amount has been fixed accordingly to grades and workers contributes at rs 60 at the time of such mishappening. A some of Rs 35000 is contributed by the management and Rs 35000 by the employees 6. MARRIAGE ANNIVESARY

Marriage anniversary for all head of departments and their respective 2 IC are also celebrated in amrit employee club. A parity and gift is given to the concerned employee.

GRIEVANCE HANDLING PROCEDURE IN AMRIT BANASPATI CO.LTD.

OBJECTIVE
The objective of the procedure is to redress and settle the grievance as early as possible to its point of origin by creating an environment which share festal a culture of candidate and faith so that employees can vent their grievance without any fear of victimization and reprisal. In order to achieve the above said objective the following principles shall be followed Be given a fair hearing by their immediate superiors concerning any grievance they may wish to raise. They can free to appeal to a more senior manager against the decision made by immediate superior. May be accompanied by a fellow employee of their own choice when raising the grievance or appealing against a decision.

PROCEDURE
aggrieved employee shall first present his grievance verbally to his immediate superior .An answer shall be given by his immediate superior with in 48 hours of presentation of the complaint .Employ may bring along with him a fellow employee If employee is not satisfied with the redressal from immediate superior with in the prescribed time .he or she can walk his or her grievance in writing .his or her complaint shall be redressal with in three days by his HOD . In case employee does not get any response from his or her HOD with in three days of presenting of complaint or he is not satisfied with the redressal given to him then he may bring forward his grievance to a grievance committee which may consist of three head of departments .This shall consist of personnel head ,concerned department head of employee and other related departments HOD the committee shall make

recommendations with in seven days to management regarding his or her grievance in case of any difference of opinion amongst members of committee the grievance can be placed before top management for final decision .the top management has to take decision on any case regarding grievance presented to it in three days .Top management can make any amendments to the decision of the committee. This grievance handling procedure shall be reviewed on half yearly basis by a committee consisting of are heads of department.

Wage system in Amrit Banaspati Company , Ltd, RAJPURA

Cod Category e 01 SKILLED Gra de 117 065247 0 103 035173 0 98025148 0 Bas ic 117 0 HR A 567 CE C A A 225 17 5 DA W A 116 18 6 5 LT CL A 114 10/ 0 7 S L 7 EL 21/5

02

SEMIKILL ED

103 0

502

225 17 5

116 18 6 5

114 7 0

AS PER FACTO RY AS PER FACTO RY ACT

03

UNSKILL ED

980

487

225 17 5

116 18 6 5

114 7 0

This is the wage system followed by amrit banaspati company ltd., Rajpura. The time Wage Method calculates the wages.

SALARY SYSTEM IN AMRIT BANASPATI COMPANY Ltd. RAJPURA

Ran k for other s Out of Grad e Sr mgt A Sr mgt B Joint mgt A Joint mgt B Ex mgt A Ex mgt B Opr mgt A Opr mgt B Ext A

Ra nk for M ktg Ou t of Gr ad e Sr mg tB

Level

Designation

*H RA

*C C A E A 0

LT A

*M ed

FU R

S U P

U F

Total allow ance

Sr. HOD

President

40 67 % 00 of basi c 40 % of basi c 40 %o f basi c 390 0 300 0 205 0 153 5 62 00

HOD

GM/Sr/DGM/GM

On e mo nth bas ic Do

On e mo nth bas ic Do

400 10 00 % of ba sic

31 80

350 Do 28 00 80

Sr HOD mg t Joi nt mg tA Joi nt mg tB Ex mg tA Ex mg tB Op r mg tA Op r mg tB Ex tA Area head/s ection

AGM/DGM/GM

57 25

Do

Do

300 Do 22 00 20

JT.ASM/ASM/M GR/Sr.MGR

28 00 12 00 95 0 80 0 70 0 70 0 53 5

Do

Do

250 Ni 00 l Nil Ni l Ni l Ni l Ni l Ni l Nl i

19 45 19 45 92 5 92 5 86 5 82 0 56 5

33645

Area Dy MGR/ASM head/S ection head Execu EXE/SR EXE/A tive MGR Execu tive Coord inator Coord inator Execu tants Officer/SR officers

39 0 38 0 35 0 35 0 35 0 31 0

Do

Do

33645

800 315 Nil 685 315 Nil 625 175 Nil

5420 5420 4550

SR Depot 130 Incharge/SR/SUP/ 0 ASTT . Officer Mkg/Sales/Sr Promoters/Superv isor Territory Sales Incharge/ SR ASS 130 0 850

625 175 Nil

3970

515 160 Nil

2935

Ext B Staff

Ex t B Sta ff

Execu tants

Trainee/AS/TT/S R/Attendt

725 670

32 5 28 5

30 0 29 5

515 150 Nil 515 150 Nil

Ni l Ni l

52 0 52 0

2535 2435

Attend Mali/peon/guards, ants driver/pujari

INCENTIVE SCHEME IN AMRIT BANASPATI COMPANY LTD. RAJPURA Monthly Sales (KL) Incentives Amount 12001-12500 1000 12501-13000 1500 13001 & above 2250 Incentive system is applied only to the marketing department of the company. Individual system is followed in the company.

RESEARCH METHODOLOGY

A research methodology is a sample framework or a plan for study that is used as a guide for conducting research . It is a blueprint that is followed in processing research work. Thus in good research methodology the line of action has to be chosen carefully from various alternatives. RESEARCH DESIGN
A research design is the arrangement of conditions for the collection of data and anaylsis of data. Infact reseach design is the conceptual structure within which reseach is conducted. Descriptive Research Design has been used by me to solve each and every factor of given task.In the descriptive research study, the main purpose is that of formulating a problem for more precise investigation or of developing the working hypothesis forms

an operational point of view.The major emphasis is on the discovery of ideas and in sights.

DATA COLLECTION METHOD

According to the needed research for the project is both Primary and Secondary data collection methods. We have used company website,some publications on the net and information related to broachjer for secondary data collection. To ensure the accuracy of the primary data collection used is the structured interview method.

SAMPLING PLAN
Sample Size:Sample unit:Method of sampling:Method of data collection:Research design :Design 40 employees Amrit Banaspati Company Ltd. Simple randam sampling Primary & secondary Descriptive

DATA ANALYSIS AND INTERPERTATION

TOTAL NO OF RESPONDENTS =40 1) Are you satisfied with the Working Condition in Amrit Bnaspati Co.Limited? I. R. Rating SATISFIED DISSATISFIED Total Respondents 15 25 % of Respondents 37.5 62.5

7 0 6 0 5 0 4 0 3 0 2 0 1 0 0 s atis fied dis s atis fied

2) Are you aware of all the Welfare schemes provided by Amrit Banaspati Co.Ltd.? I. R. Rating YES NO 5 Total Respondents 35 % of Respondents 87.5 12.5

90 80 70 60 50 40 30 20 10 0 s ats is fied dis s atis fied

3) Are you satisfied with the wages and incentives provided by ABC Ltd.? I. R. Rating Total Respondents % of Respondents

SATISFIED DISSATISFIED

30 10

75 25

90 80 70 60 50 40 30 20 10 0 sa tsisfied dissatisfied

4) Are you satisfied with the provision of canteen at your workplace provided by ABC Ltd.? I. R. Rating SATISFIED DISSATISFIED Total Respondents 25 15 % of Respondents 62.5 37.5

70 60 50 40 30 20 10 0 satsisfied dissatisfied

5) Are you satisfied with the provision of toilets at your workplace provided by ABC Ltd.? I. R. Rating SATISFIED DISSATISFIED Total Respondents 33 7 % of Respondents 82.5% 17.5%

90 80 70 60 50 40 30 20 10 0 s ats is fied dis s atis fied

5) Are you satisfied the Drinking Water facility in Amrit Banaspati Co. Limited? I. R. Rating SATISFIED DISSATISFIED Total Respondents 32 8 % of Respondents 80 20

80 70 60 50 40 30 20 10 0 sa tsisfied dissatisfied

6) Are you satisfied with compensation provided by ABC Ltd.? I. R. Rating SATISFIED Total Respondents 17 % of Respondents 42.5

DISSATISFIED

23

57.5

60 50 40 30 20 10 0 satsisfied dissatisfied

7) Are you satisfied with the medical benefits provided by ABC LTD.? I. R. Rating SATISFIED DISSATISFIED Total Respondents 18 22 % of Respondents 45 55

60 50 40 30 20 10 0 s ats is fied dis s atis fied

8) Are you satisfied retirement benefits provided by ABC Ltd.? I. R. Rating SATISFIED DISSATISFIED Total Respondents 8 32 % of Respondents 20 80

80 70 60 50 40 30 20 10 0 sats is fied dissatisfied

9) Are you satisfied with the recreation facilities? I. R. Rating SATISFIED DISSATISFIED Total Respondents 5 35 % of Respondents 12.5 87.5

90 80 70 60 50 40 30 20 10 0 satsisfied dis satisfied

10) Are you satisfied with the transport facilities provided in ABC Ltd.?

I. R. Rating SATISFIED DISSATISFIED

Total Respondents 24 16

% of Respondents 60 40

60 50 40 30 20 10 0 s ats is fied dis s atis fied

11) Is there any kind of grievance handling procedure in ABC Ltd.? I. R. Rating YES NO 0 Total Respondents 40 % of Respondents 100% 0%

100 80 60 40 20 0 satsis fied dissatisfied

12) Are you satisfied with the grievance handling process of the company? I. R. Rating SATISFIED DISSATISFIED Total Respondents 24 16 % of Respondents 60 40

60 50 40 30 20 10 0 satsisfied dis satis fied

FINDINGS
1) 2) 3) 4) 5) 6) 7) 8) 37.5% Employees are satisfied, and 62.5% dissatisfied with the working condition provided by the ABC Ltd. Majority of Employees are aware about the welfare schemes provided by the ABC Ltd. Majority of Employees are satisfied with the salary and incentives provided by the ABC Ltd. 62.5% Employees are satisfied, with the rest room facility provided by the ABC Ltd. Majority of Employees are satisfied with the drinking water facility provided by the ABC Ltd. Majority of Employees are satisfied with their job profile. 42.5% of Employees are satisfied, 57.5% are dissatisfied with the compensation provided by the ABC Ltd. Majority of Employees are dissatisfied with the medical benefits provided by the ABC Ltd.

9) 10) 11) 12)

Majority of employees are dissatisfied with the retirement benefits provided by the ABC Ltd. Majority of employees are dissatisfied with the recreation facilities provided by the ABC Ltd. 60% satisfied and remaining employees are dissatisfied with the transport facilities provided by the ABC Ltd. 40% are dissatisfied with the grievance handling procedure of the company.

LIMITATIONS
1) The sample collected is very small compared to the population of the company. Thus it may not bring out the exact analysis. 2) Some of the respondents questionnaires. do not react favorably to the

3) It is possible that respondents might have tried to maintain consistency in terms of their responses. 4)time of 4-6 weeks are also very less for the study.

CONCLUSION
ABC is growing at a very good place .As from graphs it is clear that the industrial relation operation in ABC Ltd. is effective one.There are different kind of welfare schemes like weekly rest ,medical allowance, death relief fund are provided by the company to the employees to maintain the industrial relation better one . Instead of all that there is also a effective grievance handling machinery for maintaning it.

SUGGESTIONS
If the employees are in good condition then it drives their capability to give maximum output to the company. Amrit Banaspati Co.Ltd. had successfully accomplished their target to uplift the standards of the people but somewhere they lag behind to give proper insight into the true benefits availed to the people. In this context I want to suggest some points that are more or less based on my findings. 1)Implementation of the Code of Discipline. 2) I also found that there is no medical Officer. This is needed to provide quick action in case of any accident. 3)there should be need of improvement in recreation facilities provided by the ABC Ltd. 4)there should need to increase the retirement benefits provided by the ABC Ltd.

BIBLIOGRAPHY
Manual and books: Personnel Manual by AMRIT BANASPATI Limited.. Industrial Relations & Labour laws (fourth edition) by S C Srivastava Personnel Management by S.K. Gupta Human Resource Management (second edition) by V.S.P. Rao Search Engine: http://www.google.com http://www.ask.com

ANNEXURE

Employee Name: _______________ Designation: ___________

1) Are you satisfied with the Working Condition in Amrit banaspati Limited? a)Yes b)No 2) Are you aware of all the Welfare Activities in Amrit banaspati Limited?? a)Yes b)No 3) Are you satisfied with the wages and incentives provided by ABC Ltd.? a)Yes b) No 4) Are you satisfied with the provision of toilets at your workplace? a)Yes b)No

5) Are you satisfied the Drinking Water facility in Amrit Banaspati Limited? a)Yes b) No 6) Are you satisfied with the compensation provided by ABC Ltd? a)Yes b)No 7) Are you satisfied with the medical benefits provided by ABC Ltd? a)Yes b)No 8) Are you satisfied retirement benefits provided by ABC Ltd? a)Yes b)No 9) Are you satisfied with the recreation facilities provided by the company? a)Yes b)No 10)Are you satisfied with the transport facility provided to you by the ABC Ltd? a)yes b)No 11)Is there any kind of grievance you by the ABC Ltd? a)yes b)No handling procedure provided to

12)Are you satisfied with the grievance handling procedure provided to you by the company? a)yes c)No 13)if there any suggestion regarding to improve the industrial relation operation in ABC Ltd.please mention here ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------