Chapter 8

Job Satisfaction, Commitment and Behaviors PSYC 2171 Fall 2008

Job Satisfaction, Commitment and Behavior

Job Satisfaction job satisfaction - the degree of pleasure an employee derives from his or her job I/O psychologists have been studying this for many years Why? Do you think the average job satisfaction in the U.S. has increased or decreased over the years?

Job Satisfaction, Commitment, and Behavior

Job Satisfaction
Measuring Job Satisfaction:

Many measures of job satisfaction have been developed (e.g., Job Descriptive Index; Minnesota Satisfaction Questionnaire; Faces)
You can measure job satisfaction at two levels: Global job satisfaction (Overall, I am satisfied with my job)

Job facet satisfaction (pay, supervisor, coworkers, working conditions, etc.)

Multi-faceted nature of JS
General Job Satisfaction Work Satisfaction Pay Satisfaction Promotion Satisfaction Supervision Satisfaction Coworker Satisfaction

Job Satisfaction, Commitment, and Behavior

Job Satisfaction
Predictors of Job Satisfaction:

Situational
Dispositional

Job Satisfaction, Commitment, and Behavior

Job Satisfaction Usually studied in relation to 3 outcomes Performance Turnover Absenteeism

Job Satisfaction, Commitment, and Behavior

Organizational citizenship behavior

-work behavior that goes above and beyond the required duties of the job (also called contextual performance; prosocial behavior, extra-role performance) What kinds of things do you do on your job that go above and beyond your required duties?

Job Satisfaction, Commitment, and Behavior

Dimensions of citizenship behavior: altruism

conscientiousness courtesy sportsmanship

civic virtue

Job Satisfaction, Commitment, and Behavior

Why do people perform OCBs?

1. Dispositional origins:
conscientiousness agreeableness

Organizational Attitudes and Behavior

Why do people perform OCBs?

2. Situational origins: fairness perceptions Other reasons?

Organizational Attitudes and Behavior

Organizational commitment - the extent to which an employee feels a sense of allegiance to his or her employer Types of commitment: Affective Continuance Normative How does each type relate to outcomes like performance, absenteeism and turnover?

SAMPLE ORGANIZATIONAL COMMITMENT ITEMS:

What kind of commitment do these items seem to be measuring?

I feel as if this organizations problems are my own.

This organization has a great deal of personal meaning for me. I would be happy to work at this organization until I retire. I enjoy discussing my work organization with others.

SAMPLE ORGANIZATIONAL COMMITMENT ITEMS:

What kind of commitment do these items seem to be measuring?
Too much in my life would be disrupted if I decided I wanted to leave my organization now. I was taught to believe in the value of remaining loyal to one organization

SAMPLE ORGANIZATIONAL COMMITMENT ITEMS:

Targets of Commitment Coworkers Supervisor Organization Profession