Khao Sat Muc Do Thoa Man Cong Viec Long Trung Thanh Cua Nhan Vien Tai Cong Ty Scavi 7803

BO GIAO DUC VA AO TAO
TRNG AI HOC KINH TE TP.HO CH MINH

TRAN C DUY

NG DUNG CAC PHNG PHAP PHAN TCH D LIEU
A BIEN KHAO SAT MC O THOA MAN CONG VIEC,
LONG TRUNG THANH VI SUPERVISOR, GAN KET TO
CHC CUA NHAN VIEN TAI CONG TY SCAVI

CHUYEN NGHANH: THONG KE
MA SO : 60.46.50

LUAN VAN THAC SY KINH TE

NGI HNG DAN KHOA HOC:
TS.NGUYEN TH HONG HA

TP.HO CH MINH, NAM 2009

LI CAM N

Toi cam n en Me toi, a luon ong vien toi, la cho da tinh than giup toi vt
qua nhng ap lc cuoc song e hoan thanh luan van nay.

Toi chan thanh cam n Quy Thay Co Khoa Thong Ke, ai hoc Kinh Te a
truyen at kien thc va tri thc trong nghien cu thong ke. ac biet, toi xin cam
n Co Nguyen Th Hong Ha a trc tiep hng dan toi tan tnh trong qua trnh
thc hien luan van, Thay Hoang Trong a gop y hng nghien cu trong thi
gian tai Cong ty Hoang Khoa.

Toi cam n ong nghiep tai cong ty Scavi, em Thanh Tam tai Cong ty Hoang
Khoa a ong vien, tham gia qua trnh thc hien khao sat nghien cu.

TAC GIA LUAN VAN

I
MUC LUC
Phan 1
1. Ly do chon e tai 1
2. Khai quat ac iem Cong ty co phan Scavi 2
3. Muc tieu nghien cu 6
4. Pham vi va phng phap nghien cu 7
5. Y ngha thc tien cua e tai 8
6. Ket cau cua luan van 9
Phan 2
Chng 1
C s ly thuyet va mo hnh nghien cu 10
1.1 Mc o thoa man cong viec 10
1.2 Mc o trung thanh vi Supervisor 14
1.3 Mc o ap lc cong viec, gia nh, the chat, gan ket to chc 17
1.4 Mo hnh ly thuyet cua e tai 20
Chng 2
Quy trnh va phng phap nghien cu
2.1 Quy trnh nghien cu 24
2.1.1 Nghien cu nh tnh 25
2.1.2 Nghien cu nh lng 25
2.1.3 X ly so lieu 25
2.2 Xay dng thang o 26
2.2.1 o lng mc o thoa man cong viec 26
2.2.1.1 o lng mc o thoa man ve tien lng 26
2.2.1.2 o lng mc o thoa man ve lien he vi supervisor 27
2.2.1.3 o lng mc o thoa man ve moi trng lam viec 27
2.2.2 o lng long trung thanh vi supervisor 28
2.2.2.1 o lng mc o cong hien vi supervisor 28
2.2.2.2 o lng mc o no lc vi supervisor 28
2.2.2.3 o lng mc o ung ho, ong hoa vi supervisor 29
2.2.3 o lng mc cac ap lc va mc o gan ket to chc 30
2.2.3.1 o lng mc ap lc cong viec 30
2.2.3.2 o lng mc ap lc gia nh 30
2.2.3.3 o lng mc ap lc the chat 31
2.2.3.4 o lng mc gn kt t chc 31

II
Chng 3
Phan tch d lieu va ket qua nghien cu

3.1 Thong tin mau nghien cu 33
3.2 anh gia o tin cay thang o 35
3.2.1 Thang o mc o thoa man cong viec 35
3.2.2 Thang o long trung thanh vi supervisor 35
3.2.3 Thang o mc o ap lc cong viec, gia nh, the chat, gan ket
to chc 36
3.3 Phan tch nhan to 38
3.3.1 Phan tch nhan to mc o thoa man tien lng 38
3.3.2 Phan tch nhan to mc o thoa man lien he vi supervisor 39
3.3.3 Phan tch nhan to mc o thoa man moi trng lam viec 39
3.3.4 Phan tch nhan to mc o cong hien vi supervisor 39
3.3.5 Phan tch thang o mc o no lc vi supervisor 40
3.3.6 Phan tch thang o mc ung ho, ong hoa vi supervisor 40
3.3.7 Phan tch thang o mc ap lc cong viec 42
3.3.8 Phan tch thang o mc ap lc gia nh 42
3.3.9 Phan tch thang o mc o ap lc the chat 42
3.3.10 Phan tch thang o mc o gan ket to chc 43
3.4 Kiem nh cac mo hnh 44
3.4.1 Kiem nh mo hnh o thoa man cong viec 44
3.4.1.1 Phan tch 44
3.4.1.2 Do tm cac vi pham gia nh can thiet trong mo hnh o
thoa man cong viec 46
3.4.2 Kiem nh mo hnh o long trung thanh vi supervisor 48
3.4.2.1 Phan tch 48
3.4.2.2 Do tm cac vi pham gia nh can thiet trong mo hnh
trung thanh vi supervisor 49
3.4.3 Kiem nh mo hnh o gan ket to chc 51
3.4.3.1 Phan tch 51
3.4.3.2 Do tm cac vi pham gia nh can thiet trong mo hnh gan ket
to chc 52
3.5 Kiem nh T-test va kiem nh ANOVA 55
3.5.1 Kiem nh T-test 56
3.5.1.1 S khac biet trung bnh cac nhan to phan to theo tieu thc gii tnh 56
3.5.1.2 S khac biet trung bnh cac nhan to phan to theo tieu thc hon nhan57
3.5.2 Kiem nh ANOVA 57

III
3.5.2.1 S khac biet trung bnh cac nhan to phan to theo tieu thc
nhom tuoi 57
trnh o hoc van 59
tham nien 61
Chng 4
Ket luan va kien ngh 63
PHU LUC 1 68
PHU LUC 2 70
PHU LUC 3 72
PHU LUC 4 75
PHU LUC 5 82
PHU LUC 6 93
PHU LUC 7 96
PHU LUC 8 107

IV
DANH MUC BANG
Bang 1.1 Muc tieu Doanh thu Cong ty co phan Scavi giai oan 2006-2010 3
Bang 1.2 San lng san pham cua Cong ty co phan Scavi san xuat t
2003-2006 4
Bang 1.3 San lng san pham d bao san xuat trong nam 2010 5
Bang 1.4 Nhu cau tuyen dung cho tap oan Scavi t 2007-2008 6
Bang 2.1 Tien o nghien cu 24
Bang 2.2 Thang o mc o thoa man tien lng 27
Bang 2.3 Thang o mc o thoa man lien he vi supervisor 27
Bang 2.4 Thang o mc o thoa man moi trng lam viec 27
Bang 2.5 Thang o mc o cong hien vi supervisor 28
Bang 2.6 Thang o mc o no lc vi supervisor 28
Bang 2.7 Thang o mc o ung ho, ong hoa vi supervisor 29
Bang 2.8 Thang o mc o ap lc cong viec 30
Bang 2.9 Thang o mc o ap lc gia nh 31
Bang 2.10 Thang o mc o ap lc the chat 31
Bang 2.11 Thang o mc o gan ket to chc 32
Bang 2.12 Ket qua phan tch cac thang o mc o thoa man cong viec 35
Bang 2.13 Ket qua phan tch thang o mc o trung thanh vi supervisor 35
Bang 2.14 Ket qua o tin cay thang o mc o cong hien vi supervisor lan 1 35
Bang 2.15 Ket qua o tin cay thang o mc o cong hien vi supervisor lan 2 36
Bang 2.16 Ket qua phan tch thang o mc o trung thanh vi supervisor
lan 2 36
Bang 2.17 Ket qua phan tch thang o mc o cac ap lc va gan ket
to chc lan 1 36
Bang 2.18 Ket qua o tin cay thang o mc o gan ket to chc lan 1 36
Bang 2.19 Ket qua o tin cay thang o mc o gan ket to chc lan 2 37
Bang 2.20 Ket qua phan tch thang o mc o cac ap lc va gan ket to chc sau
khi ieu chnh 37
Bang 2.21 Tom tat ket qua phan tch 10 thang o 37
Bang 2.22 Ch so KMO 10 thang o 38
Bang 2.23 Ket qua phan tch nhan to mc o thoa man tien lng 38
Bang 2.24 Ket qua phan tch nhan to mc o thoa man lien he vi supervisor 39
Bang 2.25 Ket qua phan tch nhan to mc o thoa man moi trng lam viec 39
Bang 2.26 Ket qua phan tch nhan to mc o cong hien vi supervisor 39
Bang 2.27 Ket qua phan tch nhan to mc o no lc vi supervisor 40
Bang 2.28 Ket qua phan tch nhan to mc o ung ho, ong hoa vi
supervisor I 40

V
Bang 2.29 Ket qua phan tch nhan to mc o ung ho, ong hoa vi
supervisor II 41
Bang 2.30 Ket qua phan tch nhan to mc o ap lc cong viec 42
Bang 2.31 Ket qua phan tch nhan to mc o ap lc gia nh 42
Bang 2.32 Ket qua phan tch nhan to mc o ap lc the chat 43
Bang 2.33 Ket qua phan tch nhan to mc o gan ket to chc 43
Bang 2.34 Ket qua he so Beta cua mo hnh o thoa man cong viec 44
Bang 2.35 Kiem nh Spearman phng sai sai so khong oi cua
mo hnh o thoa man cong viec 46
Bang 2.36 Kiem nh Kolmogrov phan d phan phoi chuan cua mo hnh
o thoa man cong viec 47
Bang 2.37 Ket qua he so Beta cua mo hnh long trung thanh vi supervisor 48
Bang 2.38 Kiem nh Spearman phng sai sai so khong oi cua mo hnh
Bang 2.39 Kiem nh Kolmogrov phan d phan phoi chuan cua
mo hnh trung thanh vi supervisor 50
Bang 2.40 Ket qua he so Beta cua mo hnh gan ket to chc 51
Bang 2.41 Kiem nh Spearman phng sai sai so khong oi cua
mo hnh gan ket to chc 53
Bang 2.42 Kiem nh Kolmogrov phan d phan phoi chuan cua mo hnh
gan ket to chc 53
Bang 2.43 Tom tat ket qua kiem nh cac gia thuyet 54
Bang 2.44 Ket qua kiem nh T-test phan to theo tieu thc gii tnh
co y ngha 56
Bang 2.45 Ket qua kiem nh T-test phan to theo tieu thc hon nhan
co y ngha 57
Bang 2.46 Ket qua kiem nh ANOVA phan to theo tieu thc nhom tuoi
co y ngha 58
Bang 2.47 Ket qua kiem nh ANOVA post hoc phan to theo tieu thc
nhom tuoi co y ngha 59
Bang 2.48 Ket qua kiem nh ANOVA phan to theo tieu thc
trnh o hoc van co y ngha 60
trnh o hoc van co y ngha 61
Bang 2.50 Ket qua kiem nh ANOVA phan to theo tieu thc
tham nien co y ngha 62
tham nien co y ngha 62

VI
DANH MUC HNH
Hnh 1.1 o th san lng san pham cua Cong ty co phan Scavi t 2003-2006 4
Hnh 1.2 o th ch so thi vu san lng san pham 2003-2006 4
Hnh 1.3 o th ham tng quan tuyen tnh n cua san lng san pham theo
thi gian 5
Hnh 2.1 Mo hnh JDI 11
Hnh 2.2 Mo hnh long trung thanh vi supervisor 16
Hnh 2.3 Mo hnh cac ap lc va o gan ket to chc, thoa man
cong viec va y nh bo viec 19
Hnh 2.4 Mo hnh o thoa man cong viec 21
Hnh 2.5 Mo hnh long trung thanh vi supervisor 22
Hnh 2.6 Mo hnh gan ket to chc 22
Hnh 2.7 Quy trnh nghien cu
Hnh 2.8 Bieu o o tuoi mau nghien cu 33
Hnh 2.9 Bieu o gii tnh va tnh trang hon nhan phan theo bo phan 33
Hnh 2.10 Bieu o trnh o hoc van, gii tnh phan theo bo phan 34
Hnh 2.11 Bieu o tnh trang c tru phan theo a ban 34
Hnh 2.12 Bieu o tnh trang tham nien lam viec phan to gii tnh va bo phan 34
Hnh 2.13 Ket qua kiem nh mo hnh mc o thoa man cong viec 45
Hnh 2.14 Biu phan tan gia gia tr d oan va phan d cua mo hnh
o thoa man cong viec 46
Hnh 2.15 Biu tan so cua phan d chuan hoa cua mo hnh o
thoa man cong viec 47
Hnh 2.16 Ket qua kiem nh mo hnh long trung thanh vi supervisor 49
Hnh 2.18 Biu tan so cua phan d chuan hoa cua mo hnh
Hnh 2.19 Ket qua kiem nh mo hnh gan ket to chc 52
gan ket to chc 52
Hnh 2.21 Biu tan so cua phan d chuan hoa cua mo hnh gan ket to chc 53
Hnh 2.22 S khac biet trung bnh cac bien trong nhan to thoa man tien lng 55
Hnh 2.23 S khac biet trung bnh cac bien trong nhan to thoa man lien he
vi supervisor 55
Hnh 2.24 S khac biet trung bnh cac bien trong nhan to thoa man
moi trng lam viec 56
Hnh 2.25 o th mo ta tr trung bnh cac nhan to phan theo nhom tuoi 58

VII
Hnh 2.26 o th mo ta tr trung bnh cac nhan to phan theo
trnh o hoc van 59

CAC T VIET TAT
NTTML Nhan to thoa man tien lng
NTTMS Nhan to thoaman lien he vi supervisor
NTTMMTLV Nhan to thoa man moi trng lam viec
NTCH Nhan to cong hien
NTNL Nhan to no lc
NTUH Nhan to ung ho
NTDH Nhan to ong hoa
NTALCV Nhan to ap lc cong viec
NTALGD Nhan to ap lc gia nh
NTALTC Nhan to ap lc the chat
NTGK Nhan to gan ket

1
Phan 1

1. Ly do chon e tai
Frederick Winslow Taylor, ngi tien phong cua thuyet quan ly theo khoa hoc
tng noi rang Quan ly la biet c chnh xac ieu ban muon ngi khac lam, va sau
o hieu rang ho a hoan thanh cong viec mot cach tot nhat va re nhat. ieu nay
chng to, trong mot the gii phang khi khong gian khong con b gii han va mot muc
tieu cu the nao o khong the at c vi t cach ca nhan rieng le, mot nhom ngi du
xuat chung en c nao th cach quan ly la mot yeu to can thiet e bao am phoi hp
nhng no lc ca nhan hoac nhom ngi o nham at c muc tieu a co.
Trong o, quan ly con ngi c xem la quan trong nhat trong moi lnh vc
quan ly. Bi le, bat c mot cong ty hay to chc nao, du chung co tam voc ln en au,
hoat ong trong lnh vc nao, tam quan trong cua yeu to con ngi la mot thc te hien
nhien khong ai phu nhan c. Co the quan sat, nhan biet, anh gia ieu nay t lnh
vc dch vu nh Giao duc, Y te, Xa hoi cho en cac lnh vc San xuat vat chat
Rieng trong lnh vc San xuat May mac, viec coi trong yeu to con ngi a c
tieu chuan hoa bang cac chng ch WRAP, SA 8000..
Muc tieu cua cac chng ch nay la thc hien chng trnh giam sat viec ap dung
va tuan thu cac tieu chuan toan cau ve trach nhiem oi vi ngi lao ong cua cac nha
San xuat. Nham bao am cac san pham may mac c san xuat trong moi trng nhan
ao, co ao c va hp phap, cac hiep hoi tren the gii thuoc nhieu nc khac nhau
nh:AMERICAN APPAREL & FOOTWEAR ASSOCIATION (USA), SOUTH
AFRICA a thong nhat he thong ch tieu WRAP nh sau:

Tuan thu luat phap va cac quy tac tai ni lam viec.
Khong s dung lao ong cng bc.
Khong s dung lao ong tre em.
Khong ton tai bat c hnh thc quay roi va lam dung.
Lng va cac khoan phuc li.
Thi gian lam viec.
Khong phan biet oi x.
Sc khoe va an toan lao ong.
Quyen t do hiep hoi va thng lng tap the.
Van e moi trng.
Tuan thu cac quy nh ve quan thue.
Bao ve an ninh.

2
Cac ch tieu nay phan ln hng en oi tng chnh la ngi lao ong. Vi suy ngh
nh the, viec tm hieu ngi lao ong tren nhieu kha canh la mot van e thiet thc
hien nay, ieu o giup ngi lao ong giai toa nhng moi ban tam khong can thiet;
ong thi tao ieu kien cho Lanh ao Doanh nghiep hieu nhng van e con ang ton
tai trong chnh noi bo cua mnh, ma van e phc tap nhat o chnh la CON NGI.

V vay, toi quyet nh tm hieu nhng g ang xay ra chung quanh mnh; o la nhng
suy ngh, tam t cua ong nghiep, cong nhan ang ngay em cam cui lam ra san pham.
Toi ngh rang, o chnh la thc o chnh xac nhat kien thc thong ke ma toi lnh hoi
c e phuc vu cho cng ong va cho chnh ban than toi.

2. Khai quat ac iem Cong ty co phan Scavi

Tien than cua Cong ty co phan Scavi la Cong ty Scavi Viet Nam SARL. La mot cong
ty 100% von nc ngoai do Cong ty Corele International (Phap) thanh lap theo Giay
phep au t so 26/KTT-GPT ngay 28 thang 9 nam 1988 va cac giay phep ieu
chnh do Uy ban Nha nc ve Hp tac va au t cap ( nay la Bo Ke hoach va au t).
en thang 3 nam 2007, Cong ty Scavi Viet Nam SARL chuyen oi sang hnh thc
Cong ty Co phan; la cong ty me cua 3 cong ty con trong mo hnh nh sau:

Cong ty Me - Cong ty Co phan Scavi
Tru s chnh: So 14 ng 19A Khu Cong nghiep Bien Hoa II, Bien Hoa,
ong Nai, Viet Nam.
Nganh nghe kinh doanh: San xuat hang may mac va Dch vu.
Von au t: 9.095.900,53 USD.
Von phap nh: 2.730.000 USD.

Cong ty con Chi nhanh Cong ty co phan Scavi tai Lam ong
Tru s va nha xng: 116 hem Phan nh Phung, Loc Tien, Bao Loc, Lam ong.
Thanh lap theo giay phep so 26/GPC6-BKH-HCM ngay 06
thang 04 nam 2004 do Uy ban nhan dan thanh pho Ho Ch
Minh cap.
Cong ty con Cong ty Scavi Lao
Tru s va nha xng: Nongping Village-Chanthabouly- Vientiane.
La Cong ty 100% von Viet Nam tai Cong hoa Dan chu Nhan
dan Lao do Cong ty co phan Scavi thanh lap theo giay phep

3
so 135/Q-BKH ngay 25 thang 11 nam 2004 do Bo Ke hoach
va au t cap.
Nganh nghe kinh doanh: San xuat hang may mac.
Von au t : 1.300.000 USD.
Von phap nh: 400.000 USD.
Theo quyet nh so 270/Q-BKH ngay 30 thang 03 nam 2006 doBo Ke hoach va au
t cap; Von au t va Von phap nh c ieu chnh lai nh sau:
Von au t : 2.000.000 USD.
Von phap nh: 600.000 USD.

Cong ty con Cong ty Scavi Hue
Tru s va nha xng: Khu Cong Nghiep Phu Bai-Tha Thien Hue.
La Cong ty 100% von nc ngoai do Cong ty Scavi Viet Nam
va Ong Tran Van Phu (quoc tch Phap) thanh lap theo giay
phep so 04/GP-KCN-TTH ngay 25 thang 07 nam 2005 do Ban
Quan ly Khu Cong nghiep tnh Tha Thien Hue cap.
Nganh nghe kinh doanh: San xuat hang may mac.
Von au t : 2.000.000 USD.
Von phap nh: 1.000.000 USD.

Muc tieu chien lc cua Scavi la vao nam 2010 tr thanh tap oan chuyen nganh
Sourcing OutSourcing Lingerie so mot tai ong Nam A, vi 50 trieu san pham ban
hang nam, tang trng 7 lan so vi hien tai. Muc tieu phat trien hieu qua tap oan
Scavi cua chng trnh phat trien 6 nam 2005-2010 nh sau:

Bang 1.1 Muc tieu Doanh thu Cong ty co phan Scavi giai oan 2006-2010
Trieu Thc te c tnh D bao
USD 2003 2004 2005 2006 2007 2008 2009 2010
Doanh thu 19 22 30 40 55 75 100 130
Li nhuan 2.1 2.5 4.5 6 8 11 15 19
% 11.05% 11.36% 15.00% 15.00% 14.55% 14.67% 15.00% 14.62%
(Nguon: Tho ng tin no i bo Bo pha n Tai chnh Co ng ty co pha n Scavi)

Bang 1.2 San lng san pham cua Cong ty co phan Scavi san xuat t 2003-2006
Thang
Nam
1 2 3 4 5 6 7 8 9 10 11 12
Tong Cong
2003 408564 423798 321365 300110 375074 451673 443828 313853 378001 446438 456051 396056 4714810
2004 402597 323388 416822 457846 367435 485915 494360 218597 461903 505657 503053 415765 5053337
2005 460363 340753 368343 542698 604434 662038 500182 353261 557693 514200 673731 610856 6188552
2006 507676 500545 543914 591270 485412 576736 433633 383923 451190 600005 435623 442452 5954386

4

Hnh1.1 o th san lng san pham cua Cong ty co phan Scavi t 2003-2006

Or i gi nal ser i es
4 0 8 5 6 4
3 13 8 5 3
3 9 6 0 5 6
3 2 3 3 8 8
2 18 5 9 7
4 15 7 6 5
3 4 0 7 5 3
3 5 3 2 6 1
5 0 0 5 4 5
4 8 5 4 12
3 8 3 9 2 3
5 0 3 0 5 3 5 0 5 6 5 7
4 6 19 0 3
4 6 0 3 6 3
3 6 8 3 4 3
4 9 4 3 6 0
4 8 5 9 15
4 5 7 8 4 6
4 16 8 2 2
3 6 7 4 3 5
4 0 2 5 9 7
4 5 6 0 5 1
4 4 6 4 3 8
3 7 8 0 0 1
4 4 3 8 2 8
4 5 16 7 3
3 7 5 0 7 4
3 2 13 6 5
3 0 0 110
4 2 3 7 9 8
5 4 2 6 9 8
6 0 4 4 3 4
6 6 2 0 3 8
5 0 0 18 2
5 5 7 6 9 3
5 14 2 0 0
6 7 3 7 3 1
6 10 8 5 6
5 0 7 6 7 6
5 4 3 9 14
5 9 12 7 0
5 7 6 7 3 6
4 3 3 6 3 3
4 5 119 0
6 0 0 0 0 5
4 4 2 4 5 2
4 3 5 6 2 3
0
100,000
200,000
300,000
400,000
500,000
600,000
700,000
800,000
1/ 0 3 2 3 4 5 6 7 8 9 10 11 12 1/ 0 4 2 3 4 5 6 7 8 9 10 11 12 1/ 0 5 2 3 4 5 6 7 8 9 10 11 12 1/ 0 6 2 3 4 5 6 7 8 9 10 11 12
Or igi nal seri es

Hnh 1.2 o th ch so thi vu san lng san pham 2003-2006
0.00
20.00
40.00
60.00
80.00
100.00
120.00
Series1

5
Hnh 1.3 o th ham tng quan tuyen tnh n cua san lng san pham theo thi gian

y = 3481.5x + 371143
R
2
= 0.2532
0
100000
200000
300000
400000
500000
600000
700000
800000
Series1
Linear
S dung mo hnh nhan trong viec d bao san lng san pham en nam 2010. Ta co:

Bang 1.3 San lng san pham d bao san xuat trong nam 2010
Thang d bao
Nam
1 2 3 4 5 6 7 8 9 10 11 12
Tong Cong
2010 487542 409550 468264 557960 507222 599224 545378 331748 511527 536635 584730 506895 6046673

San lng san xuat d bao trong nam 2010 la 6 trieu san pham (lam tron), so vi
muc tieu 50 trieu san pham/nam thap hn t 7 ~8 lan. Nh vay, Ban quan tr Scavi da
tren c s nao e giai quyet bai toan vt ra ngoai quy tac d bao co ien. Muc tieu
kho co the thc hien c ngoai tr co nhng giai phap ot bien. Toi co mot so nhan
xet nh sau:

au ra: Cong ty Scavi co moi quan he hp tac tren 100 chu hang, nhng khach hang
ln tren the gii ve hang may mac san nh Victoria Secret,DBA, Wall mart, Corele,
DIM... Theo ke hoach c nh san cho bo phan thng mai, cac Commercial
Manager va Director phai bao am doanh so cho tng nhom khach hang at c theo
muc tieu a e ra.
au t Von, may moc nha xng: Hien tai, ngoai 4 nha may trc thuoc Scavi; con co
6-9 c s gia cong nam rai rac t cac tnh mien ong Nam Bo :Hoa Hiep, Ngoc Tran,
Le Quyen ; Trung bo: Song Chau, Liliance va Bac Bo: Ho Gm. Tong cong co
khoang 15 nha may san sang tac chien khi co n hang ln va don dap vao cac mua
cao iem.

6
Giai phap nguon nhan lc: ay la bai toan au au khong ch rieng cua Cong ty Scavi.
ac iem chung cua cac Doanh nghiep det may la nganh San xuat tham dung lao ong
va bien ong theo chu ky; tnh trang bien ong nguon nhan lc luon dien ra vao cac
mua cao iem: cuoi nam, sau Tet..Hn the, so lng lan chat lng cua nguon lao ong
van khong u ap ng nhu cau phat trien. Mac du Cong ty a trien khai qua trnh hp
tac vi cac Trung tam ao tao nghe ong tren a ban tnh ong Nai nhng van khong
thu hut c lao ong, nguon cung ng ch cung cap nho giot vai chuc ngi/thang
trong khi nhu cau at ra phai t nhat 100 ngi/ thang rieng cho Nha may Bien Hoa va
500 ngi/thang cho toan bo tap oan Scavi t nay en ban nien 2008.

Bang 1.4 Nhu cau tuyen dung cho tap oan Scavi t 2007-2008
Nhu
cau
Hien
co
Can
tuyen
2007 2008 Nha May
(ngi) (ngi) (ngi)
1 2 3 4 1 2
Tong Cong
Bien Ho a 2600 1658 942 157 157 157 157 157 157 942
Bao Loc 1600 894 706 118 118 118 118 118 118 708
Hue 2000 752 1248 208 208 208 208 208 208 1248
Lao 1200 451 749 125 125 125 125 125 125 750
Tong cong 7400 3755 3645 608 608 608 608 608 608 3648

ay la bai toan cc ky hoc bua oi vi Bo phan nguon nhan lc tai tru s chnh.
Nguon lao ong can tm la cap thap, khong oi hoi trnh o hoc van cao yeu cau phai
tm c cac giai phap e thu hut nguon lao ong mi (chu yeu t cac tnh khac) va gi
chan c nguon can bo quan ly cap trung cung nh so cong nhan tay nghe lau nam la
xuat phat iem bc bach nhat cua toi khi thc hien e tai nay.

3. Muc tieu nghien cu

T nhng nhan xet s bo noi tren ve Cong ty co phan Scavi, co the nhan thay Ban
quan tr Scavi muon biet rang hnh anh Cong ty trong suy ngh, cam nhan cua cong
nhan vien la nh the nao; hay noi cach khac mong muon lam viec lau dai oi vi cong
ty cua nhan vien Cong ty co hay khong the hien qua mc o thoa man cung nh cac
ap lc cong viec tai cong ty trong mat nhan vien va hoan canh song cua ho.
Co the xac nh cac nhom tac ong chnh en nhan vien trong quyet nh lam viec lau
dai vi Cong ty:
- Yeu to kinh te: tien lng, tien thng, cac cong ty khac cung nganh nghe co u ai
hn..

7
- Yeu to tam ly: quan he gia cap quan ly oi vi nhan vien, cac chnh sach ong
vien nhan vien..
- Cac yeu to khac.
Tuy nhien, cac nhom yeu to nay kha la m ho, viec xac nh cong cu thong ke nao e
o lng cac yeu to nay la kho. V vay, e tai ap dung cac thang o a co san cua cac
nghien cu trc ay e ieu chnh lai cho phu hp vi muc tieu nghien cu cua e tai.
T o, co y kien cu the oi vi Ban quan tr e nang cao mc o gan ket lau dai vi
Cong ty cua cong nhan vien. e at c muc tieu nay, nghien cu cn giai quyet
nhng van e sau ay:

o Xac nh thang o mc o thoa man oi vi cong viec cua nhan vien Cong ty Co
phan Scavi va o lng chung.
o Xac nh thang o mc o trung thanh oi vi supervisor cua nhan vien Cong ty Co
phan Scavi va o lng chung.
o Xac nh thang o mc o ap lc cong viec, gia nh, the chat cua nhan vien Cong ty
Co phan Scavi va o lng chung.
o Xac nh thang o mc o gan ket oi vi Cong ty Co phan Scavi cua nhan vien va
o lng chung.
o Xac nh moi tng tac qua lai gia cac thuoc tnh noi tren. e ra mot so mo hnh
tng quan tuyen tnh boi gia chung.
o Xac nh cac yeu to giitnh, o tuoi, hoc van anh hng cac thuoc tnh noi tren.
o e ngh mot so giai phap, kien ngh.

4. Pham vi va phng phap nghien cu

Pham vi nghien cu ch tap trung nghien cu mc o thoa man cong viec, long trung
thanh vi supervisor, mc o ap lc cong viec, ap lc gia nh, ap lc the chat anh
hng en mc o gan ket to chc cua cong nhan vien Cong ty Co phan Scavi.

Phng phap nghien cu c thc hien qua 2 bc: nghien cu nh tnh va nh
lng. Nghien cu nh tnh nham xac nh cac khai niem, cac thang o phu hp vi
nhan vien Cong ty Co phan Scavi. Cac khai niem, thang o c tham khao t cac
nghien cu tai My, Uc, Hongkong. Ky thuat thao luan nhom c s dung trong nghien
cu nh tnh e xac nh Bang cau hoi phu hp tai Cong ty Co phan Scavi. Trong
nghien cu nh lng, toi s dung ky thuat phong van trc tiep vi bang cau hoi thiet
ke san cac tnh huong tra li. Bang cau hoi s dung 4 loai thang o lng c ban trong
nghien cu nh thang o nh danh, thang o th bac, thang o khoang cach (5 iem)
e o lng cac d lieu cu the.

8

Kch thc mau cua phong van trc tiep gom 300 nhan vien chiem khoang 20% tong
so cong nhan vien (Bien Hoa, ong Nai), khong ke nhan vien tai cac chi nhanh Bao
Loc, Lam ong va cac n v san xuat Gia cong.

Thu tuc chon mau tien hanh theo phng phap mau nh mc theo 3 tieu thc la bo
phan (trc tiep va gian tiep), gii tnh, trnh o hoc van (cap 1, 2, 3 en ai Hoc).
Ngoai 3 tieu thc nay, cac tieu thc tham nien cong tac, mc thu nhap, tnh trang c tru
khong c xem xet nh 1 tieu thc chon mau.

Nghien cu thc hien cuoc khao sat th vi mau nho 6 ngi nham phat hien nhng sai
sot trong bang thiet ke cau hoi.

D lieu sau khi thu thap c hieu chnh thu cong nham phat hien nhng loi logic
thong thng. Qua qua trnh loc, ban cau hoi co the dung cho x l gom 223 ban.

Phng phap kiem nh o tin cay Cronbach Anpha, phan tch nhan to, tng quan,
kiem nh T-test, Anova c s dung bang phan mem SPSS e anh gia thang o va
kiem nh cac mo hnh nghien cu.

5. Y ngha thc tien cua e tai

e tai nay mang lai y ngha thc tien cao cho Ban quan tr Cong ty Co phan Scavi
trong viec xac nh nhng ket qua sau:
o S khac biet ve mc o thoa man cong viec cua nhan vien phan theo bo phan, gii
tnh, o tuoi, trnh o van hoa.
o S khac biet mc o trung thanh vi supervisor vien phan theo bo phan, gii tnh, o
tuoi, trnh o van hoa.
o S khac biet mc o ap lc cong viec, ap lc gia nh, ap lc the chat phan theo bo
phan, gii tnh, o tuoi, trnh o van hoa.
o S khac biet mc o gan ket vi to chc cua nhan vien phan theo bo phan, gii tnh,
o tuoi, trnh o van hoa.

o Anh hng cua ap lc cong viec, gia nh, the chat oi vi mc o gan ket vi to
chc.

9
V Cong ty Co phan Scavi la cong ty chuyen nganh may mac, nen co the ap dung
Bang cau hoi e ieu tra va s dung cho cac n v cung nganh nghe. Ngoai ra, cac
Trng bo phan Quan tr nguon lc cac Cong ty khac cung co the tham khao ket qua
nghien cu nay e ieu chnh phu hp vi ac thu nganh nghe khong phai det may.

6. Ket cau cua luan van

Ket cau cua luan van chia lam 3 phan gom:

O Phan 1 gii thieu muc ch chon e tai, muc tieu nghien cu, pham vi va phng phap
nghien cu, y ngha thc tien cua e tai.

O Phan 2 bao gom 3 chng
-Chng 1 trnh bay c s ly thuyet ve mc o thoa man cong viec, long trung
thanh vi supervisor; Ap lc cong viec, gia nh, the chat; mc o gan ket to
chc. Cac mo hnh nghien cu trc ay va mo hnh ly thuyet cua e tai.
-Chng 2 trnh bay Quy trnh va phng phap phan tch d lieu e xay dng,
anh gia thang o va kiem nh mo hnh ly thuyet.
-Chng 3 trnh bay Phan tch d lieu va ket qua nghien cu va nhng y ngha oi
vi hoat ong quan tr nguon nhan lc tai Cong ty Co phan Scavi.

O Phan 3 la ket luan, tom tat, e xuat cac hng nghien cu tiep theo.

10
Phan 2

CHNG 1

C S LY THUYET VA MO HNH NGHIEN CU

Chng 1 gii thieu ly thuyet ve mc o thoa man cong viec, mc o trung thanh vi
supervisor, mc o ap lc cong viec, ap lc gia nh, ap lc the chat, mc o gan ket
vi to chc a c cac nha nghien cu hanh vi tren the gii nghien cu. Ngoai ra,
chng 1 a ra 3 mo hnh ly thuyet va xay dng cac gia thuyet cho viec nghien cu.

1.1 Mc o thoa man cong viec

Xuat phat iem cua cac nghien cu o thoa man cong viec la viec tm hieu ong c
lam viec va nhu cau cua con ngi. Moi ngi hoat ong vi nhng vai tro khac nhau
trong mot to chc. Bi le, moi ngi co nhng c muon khac nhau, tham vong khac
nhau, quan iem khac nhau cung nh trnh o hieu biet khac nhau. Do o, ho se co
nhng ong c lam viec va nhu cau khac nhau, tuy khong c ap ng hoan toan
nhng mot to chc tot se biet cach tao ra mot loat cac ieu kien ang ke e ap ng
ong c va phu hp vi cac nhu cau ca nhan o.

Co nhieu ly thuyet ve nhu cau cua con ngi. Noi tieng nhat la thuyet phan cap nhu
cau cua nha tam ly hoc Abraham Maslow. Ong cho rang nhu cau cua con ngi sap
xep theo mot th t t thap en cao. o la nhu cau sinh ly - nhu cau an ninh - nhu cau
c chap nhan nhu cau c ton trong - nhu cau t khang nh.

Ben canh o, ly thuyet hai yeu to cua Frederick Herzberg c xem nh nen tang cho
cac nha nghien cu hanh vi con ngi. Ly thuyet nay da tren c s nghien cu cac
cach thoa man cong viec tren mot nhom 200 ngi. Ong yeu cau cac oi tng nay suy
ngh ve nhng ieu ho cam thay thch thu va ca nhng ieu cam thay toi te nhat khi
lam viec. Sau o, ho c yeu cau viet ra nhng ieu kien dan en nhng cam giac o.
Tren c s nghien cu nay, ong i ti hai ket luan:
o Nhom yeu to th nhat: Chnh sach va cach quan tr cua cong ty; Giam sat ky
thuat; Moi quan he vi giam sat vien; Moi quan he vi ong nghiep; Moi quan he vi
cap di; Tien lng; S bao am co viec lam; i song ca nhan; ieu kien lam viec;
a v.
Herzberg goi chung la cac yeu to duy tr. ay la cac yeu to c ban nhat ton tai trong
mot to chc, o la nhng nhu cau n thuan thuc ay con ngi lam viec .

11
o Nhom yeu to th hai: Thanh tch; S cong nhan; Cong viec co th thach; S
tien bo; Kha nang phat trien ca nhan. Herzberg cho rang ay la nhng yeu to mang
tnh chat thoa man cao va la ong lc manh me thuc ay con ngi lam viec.
o thoa man cong viec cua nhan vien la cam giac hai long cua cong viec em lai cho
ban than ngi o, la 1 trong nhng yeu to quan trong quyet nh thanh cong va phat
trien cua 1 to chc. o lng o thoa man va khong thoa man la 1 nghe thuat khoa
hoc. Cac nha nghien cu gan ay a at c s tien bo trong viec nghien cu cac tnh
huong tac ong nh the nao en cam xuc va hanh vi cua con ngi. Thang o ch so
mo ta cong viec( Job Descriptive Index ) o lng 5 kha canh quan trong nhat cua o
thoa man cong viec.
Tat ca cac nghien cu gan ay ve thai o, hanh vi cua nhan vien eu s dung thang o
ch so mo ta cong viec ( Job Descriptive Index) thiet ke bi Smith et al (1969). JDI the
hien 5 nhan to nh sau:

o Tien lng: Y kien cua nhan vien ve tnh cong bang lng bong, nhng y kien thng
gap nhan mc lng khong cong bang so vi ong nghiep, mc lng thap hn
ong nghiep cung nganh.
o Moi trng lam viec: Cam giac thch thu, thoai mai khi lam viec cua nhan vien.
o ong nghiep: Quan he vi ong nghiep tai ni lam viec.
o Lanh ao: moi quan he gia nhan vien va Supervisor.
o Thang tien: Mc o thang tien t luc gia nhap to chc ti hien nay.
Hnh 2.1 Mo hnh JDI

Tuy vao muc ch khac nhau, ng dung trong nhng moi trng khac nhau ma cac
nhan to nay vi cac thang o c ieu chnh so bien quan sat cho phu hp.
ng tren goc o chung va rieng, s thoa man cong viec c o lng theo hai kha
canh: thoa man noi chung oi vi cong viec va thoa man oi vi cac yeu to cua cong
viec. Cac nghien cu cua Cook and Wall (1980), Kacmar (1999) i theo hng thoa
Thoa man
cong viec
Tien lng Moi trng
lam viec
ong
nghiep
Lanh ao Thang tien

12
man cong viec chung. Trong khi o, cac nghien cu cua Stanton and Crossley (2000) i
theo hng thoa man oi vi cac yeu to cua cong viec.

Tuy nhien, co ba iem ch trch chnh vao ly thuyet hai yeu to cua Herzberg:
o D lieu thu thap nghien cu t, chu yeu do kinh nghiem, khong u manh e ho tr ket
qua nghien cu dan ti ly thuyet hai yeu to.
O Ly thuyet gia nh ngi lao ong tren c ban la giong nhau,
O Nhn chung, ly thuyet hai yeu to thc s khong phai la ly thuyet ong c, ung hn la
ly thuyet ve nhu cau (Hansom, 1996,p.205).
House and Wigdor (1967) a ra 4 ch trch ly thuyet nay:
O Gii han ve phng phap logic trong viec nhan dang o thoa man va khong thoa man
cong viec mot cach ngau nhien khong phan bien.
O Viec phan loai ngi c phong van trong nghien cu khong chat che, dan en ket
qua co the sai lech.
O Nghien cu thieu s o lng o thoa man chung.
O Bien tnh huong khong c e cap trong viec nh ngha moi lien he gia o thoa
man cong viec va nang suat.
Nadler and Lawler (1979) cho rang ly thuyet cua Herzberg mac phai sai lam khi
gia nh cho nhom yeu to 1: moi ngi lao ong la giong nhau, moi tnh huong giong
nhau va ch co mot cach tot nhat.

Neu khong quan tam en nhng ch trch nay, phai cong nhan mot ieu rang Herzberg
la ngi ong gop quan trong viec xay dng ly thuyet ong c va tien phong trong viec
nghien cu o thoa man lam viec cua con ngi.

o thoa man cong viec c nghien cu trong rat nhieu lnh vc khac nhau. Khong ch
gii han trong lnh vc San xuat ma con xuat hien trong cac lnh vc Dch vu nh Giao
duc. Mot trong so t nghien cu tam quoc gia cua My ve o thoa man cong viec cua
cac giam th trng hoc (Chand, 1982). Ket qua nhan manh moi tng quan thuan gia
o thoa man cong viec va cam giac lien quan en hnh anh giam th trong cong ong, y
thc viec at thanh tu trong nghe nghiep, cung nh vien tng nghe nghiep trong cac
hp ong lao ong tien bo. Chand tm thay trong nghien cu co 83% ngi phong van
thoa man cao vi cong viec hien tai va co 73% se chon nghe giam th neu c chon
nghe them mot lan na. Cung trong mot nghien cu lien quan en nghe giam th, 75%
ngi phong van se chon lai nghe giam th (Graham, 1985). So sanh gia cac nhan
vien hanh chanh mi (3 nam kinh nghiem hoac t hn) vi cac giam th cu (tren 15 nam
kinh nghiem), nghien cu phat hien ra nhan vien cang lau nam th o thoa man trong
quan he vi ong nghiep va lng bong cang cao. Trong khi ngi mi th thoa man

13
vi c hoi thang tien. Nhn chung, nhan vien lam viec trong nganh giao duc thoa man
cong viec mc o cao va trong tat ca cac tnh huong. Ngc lai, cac nghien cu ve
o thoa man cong viec trong nganh Giao duc Viet Nam hau nh khong co nen khong
e cap trong e tai nay.

o thoa man cong viec con xem xet di goc canh Gii. Ngay nay, khi bnh ang Gii
khong con la ieu kho hieu th viec nghien cu Gii moi lnh vc luon la ieu mi
me. Hau nh moi ni tren the gii, phu n co thu nhap trung bnh ch bang 2/3 so vi
nam gii cung nghe (Women International Network New, 1991). Tuy nhien, co nhieu y
kien trai ngc nhau ve van e nay; trong khi cac n ke toan trng lng cang ung
tran (CPA Journal,1996) th phu n co bang MBA t thanh cong hn nam trong thoa
thuan lng bong va thang tien nghe nghiep (SimpSon,1995). Burke and McKeen
(1994) ch ra rang phu n ch co the thanh cong trong nghe nghiep neu x ly tot cac
yeu to can ban:
O Tham d cac chng trnh huan luyen va nang cao nghe nghiep.
O Co ngi co van va tai tr that s hieu qua.
O Thach thc lien quan en gia nhva trach nhiem nuoi day con cai.
Du cho nhng yeu to tren c x ly triet e, th phu n van co xu hng thoa man
cong viec t hn nam gii (Wingard and Patitu, 1993). Blackmore and Kenway (1993,
p.98) cho rang: Mac du co s giao duc khap moi ni, th vi s mu quang cho rang
dong chay chnh cua the gii van la sc manh nam gii th con rat lau mi at en cai
goi la nam n bnh ang.

Moi quan he gia nhan vien va Supervisor la mot trong yeu to anh hng manh me
en o thoa man cong viec. Bi le, nhan vien va Supervisor cung hoat ong trong mot
nhom. Nhom la mot tap the cong nhan vien cung chia se nhng chuan mc nhat nh
cua to chc va co gang thoa man nhu cau cua mnh thong qua viec at c nhng muc
tieu cua nhom.
V tam quan trong cua moi quan he gia quan ly nhom va cap di. Co rat nhieu
nghien cu ve moi quan he nay va tam anh hng cua no en to chc. Van e nay
c e cap trong phan 1.2 tiep theo.

1.2 Mc o trung thanh vi Supervisor
Mot nghien cu cua Zhenxiong Chen (HongKong, 2001) ve moi lien he gia long trung
thanh vi Supervisor va o thoa man cong viec. Gia thiet c kiem tra vi 1 mau n =
333 tai Trung Quoc. Ket qua nghien cu ch ra rang long trung thanh vi supervisor
tng quan thuan vi o thoa man cong viec. Long trung thanh vi supervisor con co

14
lien he vi o gan ket vi to chc. Ket qua nghien cu cung xac nhan lai nhng ket
qua nghien cu trc o la ch co 3 bien ung ho, ong hoa, no lc co tng quan chat
che vi o thoa man cong viec.

Trong nhng nghien cu ve hanh vi to chc, ngay cang nhieu cac nghien cu xem xet
mc o gan ket vi Supervisor nh la 1 yeu to quan trong e anh gia nguon nhan lc
(Becker et al, 1996; Gregersen, 1993). Xuat phat t nghien cu tien phong cua
Morrow(1983) va Reichers (1985), mc o gan bo vi Supervisor c xem xet nh 1
kha canh can thiet cua mc o gan ket to chc. Vi gia nh Supervisor c xem nh
1 ai dien hnh anh cho 1 to chc va o gan ket vi supervisor xap x o gan ket to
chc, v vay o gan ket vi supervisor anh hng manh en hanh vi cua nhan vien
(Becker et al, 1996).

Tuy nhien trong nhng nghien cu gan ay, mc o gan ket vi supervisor tng quan
nghch vi mc o gan ket to chc (Chen et al, 1998) loc lai thang o mc o gan ket
supervisor bang cach m rong cac bien. Chen e xuat s dung mc o trung thanh vi
supervisor thay cho mc o gan ket vi supervisor. Chen nh ngha long trung thanh
vi supervisor la sc manh lien quan en mc o gan bo, quyen luyen, cong hien cua
thuoc cap oi vi 1 supervisor rieng biet.

Trong nghien cu tiep theo nay (2001) Chen e xuat long trung thanh vi supervisor
gom 5 nhan to:
o Cong hien.
o No lc.
O Ung ho.
o Hanh dien.
o ong hoa.

Theo Chen et al (1988), trong nghien cu nay, long trung thanh vi supervisor thay the
s gan ket vi supervisor e ai dien mc o gan ket cua thuoc cap oi vi supervisor.

Nhng nghien cu gan ay ve long trung thanh vi supervisor eu nhan manh tac ong
cua no en hanh vi va viec thi hanh phan s cua nhan vien trong 1 to chc. Nghien cu
cho thay long trung thanh vi supervisor d oan hanh vi cua nhan vien tot hn mc o
gan ket vi to chc. Becker et al (1996). Tuy nhien, hien tai van con cha co nghien
cu chnh thc ve moi lien he gia long trung thanh vi supervisor va o thoa man
cong viec. Moi lien he gia chung la g? Ch co bien long trung thanh vi supervisor se
giai thch phng sai mc o thoa man cong viec sau khi a co nh bien mc o gan

15
ket vi to chc? Nhng cau hoi nh the a dan en nghien cu long trung thanh vi
supervisor.

Cac nghien cu ve mc o gan ket cho thay co moi tng quan thuan gia mc o gan
ket to chc va o thoa man cong viec (Becker,1992). Trong o, viec phan biet mc
o gan ket vi cac yeu to trong tam khac ma bat au t mc o gan ket vi to chc,
moi lien he gia chung vi o thoa man cong viec a c kiem nh. Ket qua cho
thay, ngoai mc o gan ket vi to chc con co cac mc o gan ket cac yeu to trong
tam khac cung anh hng en o thoa man cong viec, va o c o bien thien cua o
thoa man cong viec. Tuy nhien, trong nghien cu nay (Becker,1998) khai niem mc
o gan ket vi cac yeu to trong tam khac la mot bien phc, bao gom 3 yeu to: gan
ket vi supervisor (trung thanh vi supervisor), gan ket vi nha quan tr cao cap, gan
ket vi nhom. iem tren thang o nay c tnh da tren 3 yeu to dien ta noi tren. Nh
vay, long trung thanh vi supervisor trong nghien cu cua Becker khong c xay
dng nh 1 bien oc lap.

Theo e ngh cua Becker(1992), long trung thanh vi supervisor co the nghien cu nh
la 1 bien oc lap tac ong en o thoa man cong viec. Gia nh nay co the c giai
thch theo ly thuyet cua Salancik va Pfefer (1978). Ly thuyet hng en viec phat trien
ong thai lam viec, va a ap dung phu hp nhat trong viec giai thch moi lien he gia
mc o am hieu cong viec va o thoa man cong viec. Ly thuyet khang nh cac thong
tin y kien ca nhan se cung cap cac nguon thong tin ve thai o lam viec, o thoa man
cong viec cua ho. Strasser (1984) cho ranglong trung thanh khi au 1 qua trnh hp
ly, thong qua o cac ca nhan se co nhng ng x thch hp trong nhng tnh huong
bang viec phat trien ong thai lam viec ma ton tai song song vi long trung thanh cua
ho. Noi cach khac, khi 1 nhan vien trung thanh vi supervisor cua ho, ho se s dung
long trung thanh nh 1 nguon thong tin e phat trien ong thai lam viec v du nh o
thoa man cong viec.

Hn the, cac nha nghien cu con cho rang thai o lam viec cua nhan vien c phat
trien bi s tng tac gia cac ca nhan trong boi canh moi trng lam viec
(Naumann,1993). Ly luan nay co the giai thch theo 1 hng khac long trung thanh
supervisor co anh hng en mc o thoa man cong viec. Theo nh ngha cua Chen
(1998) neu 1 nhan vien trung thanh vi supervisor, ho se chia se gia tr tng t vi
supervisor, va co tam ly gan bo vi supervisor. Khi tng tac vi supervisor, nhan vien
o se cam thay cong viec c thoa man. V the, ho se thuc ay thai o tch cc oi
vi cong viec hoac cam thay thoa man hn vi vi cong viec. Noi 1 cach khac, 1 nhan
vien trung thanh vi supervisor se san long lai lam viec vi supervisor (Chen et

16
al,1998), ngi ai dien cho to chc. Ket qua, nhng nhan vien trung thanh se co
khuynh hng gan ket vi to chc.

Hnh 2.2 Mo hnh long trung thanh vi supervisor

No lc
Hanh dien ong hoa
Ung ho
Cong hien
Trung thanh vi
supervisor

17
1.3 Mc o ap lc cong viec, gia nh, the chat, gan ket to chc
Nghien cu cua Lucy Firth et al (2003) cho thay :Lam sao o lng toc o thay the
nhan vien. Cau tra li thch hp t nhng ngi ang co y nh bo viec va cac nha
quan ly oi mat vi s thieu hut nhan vien theo chu ky, chi ph trong viec huan luyen
nhan vien mi hoac t nhat anh hng xau en nang suat cua to chc. (Moore,2002)
cho rang mc o cang thang cong viec va mc o khong thoa man cong viec la nhng
yeu to gay ra y nh ri bo cong viec cua nhan vien. Tuy nhien, ieu quan trong la
ngi quan ly va nhan vien phai hieu yeu to nao trung gian trong moi lien he gia
stress cong viec va y nh bo viec thong qua cac yeu to trung gian nh mc o thoa
man cong viec va mc o gan ket to chc.

Y nh, theo nh nghien cu cua Aizen and Fishbein (1980), Igbaria and Greehaus
(1992) la mot hanh ong cu the ngay lap tc cua con ngi. o la mot cach c x thc
te cua con ngi va la iem thu hut cac nha nghien cu hanh vi trong tng lai. Ch co
mot t kha nang khai thac hanh ong nay e hieu tnh trang cua ho trc o. Mot
nghien cu gia tr ve y nh trong cong s cua Sagers (1991) theo chieu doc ve nhan
vien ban hang; trong o, y nh bo viec dung e phan biet co hieu qua gia ngi lai
va ngi ra i. Tuy nhien, can phai tranh luan co hp ly rang y nh ch la ch so chnh
xac mot hanh ong tiep theo cua mot chuoi s kien trc o; chung ta van khong biet
cach o lng cu the mot y nh cua con ngi.

Rat nhieu cac nghien cu (Bluedorn,1982), (Kalliath and Beck,2001), (Kramer
etal,1995) no lc khong ngng e tra li cau hoi yeu to nao o lng y nh bo viec
cua nhan vien bang cach to chc ieu tra cac kha nang co the trc o cua nhan vien
khi co y nh bo viec. Cho en nay, ch con mot vai nghien cu kien nh do tnh a
dang cua cac hng nghien cu va s thieu hut thang o nhat quan y nh; cung nh
lien quan en tnh khong ong nhat cua tong the chon mau. Mot so nha nghien cu
that bai trong viec o lng tong phng sai cua y nh bo viec anh hng bi cac nhan
to trong mo hnh nghien cu.
Bat chap cac gii han tren, mot so yeu to anh hng en y nh bo viec (van con co
gia tr) nh sau:
O Trai nghiem ap lc cong viec.
O Pham vi cac yeu to anh hng en ap lc cong viec.
O S thieu hut gan ket to chc.
O Mc o khong thoa man cong viec. ay la hng nghien cu ngc lai vi ly thuyet
cua Herzberg c nhieu nha nghien cu quan tam nh (Rahim and Psenicka,1996),
(Greenhaus and Beutell,1985).

18
Mot so yeu to quan trong khac nh o thoa man cong viec,o gan ket to chc cung
anh hng en y nh bo viec. Moi lien quan gia nhng bien nay tm thay trong
nghien cu cua (Wunder et al,1982), Tuy nhien, 1 so nghien cu khac cua Armstrong-
Stassen et al (1994), Igbaria and Greenhaus (1992) khong tm thay s tac ong cua cac
ap lc len mc o gan ket to chc.

Mot gii han tiem nang trong nghien cu nay la s tham gia rong ln cua phu n. (Fry
and Greenfeld,1980) khong tm thay s khac biet ve Gii trong viec gan ket to chc, v
tr gay tranh cai, nhap nhang vai tro va cong viec qua tai gia nhng ngi c phong
van co the la gay anh hng en ket qua b gii han. Tuy nhien, nh gia nh cua
(Igbaria and Greenhaus,1992) y nh bo viec xem nh dau hieu ch ra hanh vi ri bo
to chc cua nhan vien trong tng lai.

Trong nhng nghien cu cua Peter et al (1981); Saks (1996), mot so yeu to c xac
nh co anh hng en y nh bo viec thong qua mc o gan ket to chc:

o Mc o ap lc cong viec.
o Mc o ap lc gia nh.
o Mc o ap lc the chat.

Mac du co nhieu nghien cu ve s gan ket vi to chc (Price anh Mueller, 1981);
(Allen and Meyer; 1990). Nhng van co s khac biet ve nh ngha cung nh cach o
lng s gan ket vi to chc. Nhng khac biet o la Trang thai tam ly the hien trong
gan ket to chc; cac ieu kien anh hng co tnh chat quyet nh en s phat trien gan
ket, cac hanh vi c mong i la ket qua cua gan ket to chc (Allen and Meyer;
1990).

ng tren goc o xem xet anh hng cua van hoa cua to chc, van hoa nhom (sub-
culture), phong cach lanh ao, o thoa man cong viec oi vi mc o gan ket vi to
chc (Lok and Crawford,1999). Nghien cu o lng moi lien he gia cac nhom bien
ai dien cho cac yeu to tren va mot vai ac iem nh o tuoi, trnh o hoc van anh
hng en mc o gan ket to chc.
Nghien cu cua (DeCotiis and Summers,1987); (Vandenberg and Lance,1992) ch ra co
moi lien he gia mc o gan ket to chc cua nhan vien va c o bang cac yeu to
phong cach lanh ao, o thoa man cong viec. Hay noi cach khac, co moi tng quan
thuan gia yeu to phong cach lanh ao va thoa man cong viec vi mc o gan ket to
chc cua ho,

19
Tng quan gia phong cach lanh ao va o gan ket cong ty a c thc nghiem bi
Blau (1985). Blau a xem xet va thay rang co s anh hng ln cua phong cach lanh
ao, la yeu to quyet nh mc o gan ket to chc cua nhan vien. Williams and Hazer
(1986). Tng quan gia o thoa man cong viec va o gan ket vi cong ty da tren c
s nghien cu trc ay cua Williams and Anderson, (1991).
Nghien cu cua Weisman et al (1981) anh gia tac ong cua tuoi en o gan ket to
chc. o thoa man cong viec va mc o gan ket vi to chc tang theo o tuoi va giam
theo trnh o hoc van, cho thay tuoi cang cao th mc o gan ket cong ty cang cao.
Ngc lai, trnh o hoc van tng quan nghch mc o gan ket cong ty (DeCotiis and
Summers,1987). Nghien cu nay con e ngh he so tng quan nghch nay tang bi v
no chng minh o gan ket to chc khong the hien trnh o hoc van, kien thc va ky
nang cua nhan vien.

Cac nghien cu trc ay Mathieu and Zajac,1990) (Brief and Aldag. 1980) cho thay
so nam nam gi chc vu tng quan thuan vi mc o gan ket to chc. Tham nien va
so nam kinh nghiem lam viec tng quan thuan vi mc o gan ket to chc.
Nhn chung, khi nghien cu cac ap lc anh hng trc tiep en y nh bo viec hay gian
tiep en o gan ket to chc, mot iem khac biet la s dung thang o a hng o thoa
man cong viec e o lng anh hng en o gan ket to chc. Thang o nay da tren
nghien cu cua McCloskys (1994), cac bien s dung c nhom lai thanh mot nhom
lien quan en cac nhu cau t cao en thap theo thuyet Maslow. Ket qua cho thay, nhu
cau cang cao c thoa man th o gan ket to chc cang ln.

Hnh 2.3 Mo hnh cac ap lc va o gan ket to chc,thoa man cong viec va y nh bo
viec

Y nh bo viec
Ap lc cong viec Ap lc the chat Ap lc gia nh
Thoa man cong viec Gan ket tochc

20
1.4 Mo hnh ly thuyet cua e tai

Theo ket qua nghien cu nh tnh, th mc o thoa man cong viec, long trung thanh
vi supervisor, ap lc cong viec, the chat, gia nh, mc o gan ket to chc thong qua
nhieu yeu to khac nhau. Co rat nhieu y kien giong nhau cung nh trai ngc nhau. Tuy
nhien, co mot so van e thc s noi bat va la van e kha bc xuc cua ho nh : van e
tien lng khong thoa man, moi trng lam viec khong nh y, thai o cua ngi quan
ly trc tiep khong ro rang, khong ng mui chu sao V vay, khi ap dung cac mo hnh
nghien cu trc ay, toi a ieu chnh lc bt nhng yeu to khong tac ong manh
trong y thc cua nhan vien cong ty co phan Scavi.

Cac yeu to nghien cu :

o Mc o thoa man tien lng: the hien qua cac tnh chat nh mc lng khong cong
bang so vi ong nghiep, mc lng hien tai khong tng xng vi cong viec Mc
lng thap hn so vi ong nghiep cung nghe cong ty may khac.
o Mc o thoa man lien he vi supervisor: the hien qua cac ac iem nh de dang noi
chuyen vi ngi quan ly trc tiep ve cong viec, ngi quan ly trc tiep luon lang nghe
y kien, luon tin tng khi giao cong viec cho toi.
o Mc o thoa man moi trng lam viec: the hien qua cac ac iem nh c s vat chat
tai cong ty la tot, thoai mai khi lam viec.
o Mc o cong hien vi supervisor: the hien qua cac ac iem nh phan oi ngay lap
tc ai noi xau sup, luon at mnh vao v tr cua sup e xem xet x ly cong viec, ho tr
sup trong moi tnh huong.
o Mc o no lc vi supervisor: the hien qua cac ac iem nh van lam viec cham ch
khi khong co mat supervisor, lam het sc mnh cong viec supervisor a giao, lam viec
tot e supervisor khong phai lo lang.
o Mc o ung ho, ong hoa vi sup: the hien qua cac ac iem nh lam viec tch cc
doi s hng dan cua supervisor khong v tien, c c lam viec lau dai vi
supervisor, ai khen ngi supervisor, la li khen that long. Ai ch trch supervisor, la ch
trch ca nhan. Thanh cong cua supervisor cung la thanh cong cua toi. S hp tac cua toi
vi supervisor la s hp tac cung co li.
o Mc o ap lc cong viec: the hien qua cac ac iem nh khong xac nh c muc
tieu cong viec 1 cach ro rang, khong the thoa man tat ca yeu cau cua ong nghiep.
o Mc o ap lc gia nh :the hien qua cac ac iem nh cong viec rat cc nhoc, khong
co u thi gian cham soc tu hop cung gia nh.
o Mc o ap lc the chat: the hien qua cac ac iem nh cam thay kiet que tinh than,
the chat, that vong, vo cung lo lang, mat an mat ngu, thc khuya thng xuyen.

21
Thoa man tien
lng
Thoa man moi
trng lam viec
Thoa man cong
viec
o Mc o gan ket to chc: the hien qua cac ac iem nh lam viec cham ch e giup
cong ty phat trien, cam thay t hao khi lam viec tai Scavi, luon ke cho ban be nghe
cong ty Co phan Scavi la 1 cong ty ln, cam thay rat trung thanh vi Scavi.

Da vao cac phan tch noi tren, 3 mo hnh c e ngh vi cac gia thuyet nh sau:

Hnh 2.4 Mo hnh o thoa man cong viec

Cac gia thuyet:
Gia thuyet H1: Mc o thoa man tien lng cang cao th mc o thoa man cong viec
cang cao.
Gia thuyet H2: Mc o thoa man lien he vi sup cang cao th mc o thoa man cong
viec cang cao.
Gia thuyet H3: Mc o thoa man moi trng lam viec cang cao th mc o thoa man
cong viec cang cao.
Thoa man lien
he vi sup

22
Cong hien
Ung ho
Trung thanh vi
supervisor
Ap lc cong viec
Ap lc the chat
Mc o gan ket to
chc
Hnh 2.5 Mo hnh long trung thanh vi supervisor

Cac gia thuyet:
Gia thuyet H1: Mc o cong hien vi supervisor cang cao th mc o thoa man lien he
vi superviso cang cao.
Gia thuyet H2: Mc o no lc vi supervisor cang cao th mc o thoa man lien he vi
supervisor cang cao.
Gia thuyet H3: Mc o ung ho vi supervisor cang cao th mc o thoa man lien he vi
supervisor cang cao.
Gia thuyet H4: Mc o ong hoa vi supervisor cang cao th mc o thoa man lien he
vi supervisor cang cao.

Hnh 2.6 Mo hnh gan ket to chc
Trong mo hnh nay, toi co ieu chinh khac biet so vi mo hnh goc. Lc bo yeu to y
nh bo viec va o thoa man cong viec e thuan tien trong viec x ly va hieu chnh
ham tuyen tnh boi.

d9

No lc
ong hoa
Ap lc gia nh
Tuoi
Trnh o hoc van
Gii tnh

23
Cac gia thuyet:
Gia thuyet H1: Mc o ap lc cong viec cang cao th mc o gan ket to chc cang
thap.
Gia thuyet H2: Mc o ap lc gia nh cang cao th mc o gan ket to chc cang thap.
Gia thuyet H3: Mc o ap lc the chat cang cao th mc o gan ket to chc cang thap.
Gia thuyet H4: Tuoi cang cao th th mc o gan ket to chc cang cao.
Gia thuyet H5: Trnh o hoc van cang cao th th mc o gan ket to chc cang thap.
Gia thuyet H6: N co mc o gan ket to chc cao hn nam.

Chng 1 tom tat cac ly thuyet lien quan en cac khuynh hng, thai o, tam ly, hanh
vi cua nhan vien. T o, toi co gang ng dung nhng khai niem nay e xay dng 3 mo
hnh phu hp tai Cong ty co phan Scavi: o la mc o thoa man cong viec, long trung
thanh vi supervisor, mc o gan ket to chc. Cac gia thuyet c at ra tuy vao tng
mo hnh cu the. Phan tiep theo se trnh bay phng phap nghien cu va x ly so lieu
c thc hien e xay dng, anh gia cac thang o lng va kiem nh s phu hp cua
mo hnh ly thuyet vi d lieu thu thap c.

24
CHNG 2

QUY TRNH VA PHNG PHAP NGHIEN CU

2.1 Quy trnh nghien cu
tai co 2 bc nghien cu : nghien cu nh tnh va nghien cu nh lng. Nghien
cu nh tnh thc hien thong qua ky thuat thao luan nhom e ieu chnh cac bien quan
sat o lng cac khai niem nghien cu, nghien cu nh lng s dung bang cau hoi
trc tiep e phong van trc tiep. Muc ch cua bc nghien cu nay va e sang loc
cac bien quan sat, xac nh thanh phan, o tin cay cua thang o va kiem nh mo hnh
ly thuyet.
Bang 2.1 Tien o nghien cu
Nghien
cu
Ky thuat Thi
gian
a iem
nh tnh Thao luan nhom

7/2006 Cong ty Scavi
nh lng Phong van trc tiep 8/2006 Cong ty Scavi

Hnh 2.7 Quy trnh nghien cu

Thao luan
nhom
C s ly thuyet
ieu chnh
Thang o chnh
Nghien cu nh
lng (n=300)
Cronbach Anpha
Phan tch nhan to
Thang o hoan hnh
Kiem nh T-test
Kiem nh ANOVA
Phan tch hoi quy

25
2.1.1 Nghien cu nh tnh

Muc ch cua nghien cu nay la xac nh cac bien quan sat phu hp vi thang o
chnh. T nhng khai niem va thang o co san cua cac nghien cu trc, nhng ac
tnh anh hng en mc o thoa man cong viec, long trung thanh vi supervisor, ap lc
cong viec, gia nh, the chat, mc o gan ket to chc c xac nh lai cho phu hp vi
thc trang Cong ty Co phan Scavi. Phng phap thao luan nhom thong qua dan bai
thao luan c chuan b san (xem phu luc 1) va tien hanh tai Bo phan Nhan S cua
Cong ty Co phan Scavi. Kch thc mau la 14 ngi, gom 2 nhom, moi nhom 7 ngi (
nhom 1 gom 4 n 3 nam t 18 ti 25 tuoi thuoc bo phan trc tiep, nhom 2 gom 3 nam 4
n thuoc bo phan gian tiep).

2.1.2 Nghien cu nh lng

Nghien cu nh lng nham muc ch kiem nh gia tr tin cay cua cac thang o va mo
hnh ly thuyet a at ra. oi tng nghien cu la cong nhan vien cua Cong ty Co phan
Scavi. Phng phap thu thap thong tin la phong van trc tiep theo bang cau hoi chi tiet
c soan san (phu luc 2). Kch thc mau cua phong van trc tiep gom 300 nhan vien.
Thu tuc chon mau tien hanh theo phng phap mau nh mc theo 3 tieu thc la bo
phan (trc tiep va gian tiep), gii tnh, trnh o hoc van. Bang cau hoi co the dung cho
x l gom 223 ban.

2.1.3 X ly so lieu
T cac khai niem va cac thang o co san cua cac nghien cu trc ay. Dan ban thao
luan nhom cua nghien cu nh tnh c s dung e ieu chnh cho phu hp vi muc
ch hnh thanh thang o chnh. Cac thang o c anh gia qua kiem nh he so tin
cay Cronbach Anpha va phng phap phan tch nhan to. Cac bien co he so tng quan
gia bien va tong di 0.3 va cac thang o co he so tin cay Cronbach Anpha nho hn
0.6 se b loai. Cac bien quan sat co trong so (factor loading) nho hn 0.4 se tiep tuc b
loai bo va kiem tra tong phng sai trch c (>50%). Cac nhan to (thang o hoan
chnh) se c s dung e tiep tuc kiem nh T-test, ANOVA, hoi qui tuyen tnh boi.

Phng phap nghien cu va x ly so lieu c mo ta trong quy trnh c ieu chnh
lai t quy trnh nghien cu cua Nguyen nh Tho va Nguyen Th Mai Trang (2002),
Nghien cu cac thanh phan cua gia tr thng hieu va o lng chung tai th trng Viet
Nam, ai Hoc Kinh Te , TPHCM, trang 22.

26
2.2 Xay dng thang o

Nh a e cap trong Chng 1, thang o c xay dng tren c s ly thuyet ve xay
dng thang o va cac nghien cu ve mc o thoa man cong viec, long trung thanh vi
supervisor, mc o ap lc cong viec, ap lc gia nh, ap lc the chat, mc o gan ket to
chc. Thang o c ieu chnh va bo sung cho phu hp vi y kien khao sat cua nhan
vien cong ty Co phan Scavi trong nghien cu nh tnh. Cac thang o cua 6 khai niem
nay c cu the hoa nh sau:

2.2.1 o lng mc o thoa man cong viec

Mc o thoa man cong viec cua nhan vien the hien 5 nhan to khac nhau. o la: tien
lng, lanh ao, thang tien, ban chat cong viec, ong nghiep. Trong nghien cu khao
sat
1
cua TS Tran Th Kim Dung a them 2 nhan to trong ieu kien Viet Nam la phuc
li va ieu kien lam viec . Nghien cu nay i theo hng thoa man oi vi cac yeu to
cua cong viec (Stanton and Crossley, 2000).

Da vao ket qua thao luan nho; toi thay rang, trong moi trng thc te tai Cong ty Co
phan Scavi hien nay, moi ban tam hang au cua cong nhan vien chnh la tien lng,
long trung thanh vi supervisor va moi trng lam viec. Cac nhan to con lai oi vi ho
khong quan tam va at nang van e bc xuc nh 3 nhan to tren.

Ket qua nghien cu nh tnh cho thay nhan to tien lng co 3 bien quan sat. Nhan to
supervisor co 3 bien quan sat. Nhan to moi trng lam viec co 2 bien quan sat.

2.2.1.1 o lng mc o thoa man ve tien lng
Mc o thoa man ve tien lng cua cong nhan vien lien quan en cam nhan cua ho ve
tnh cong bang trong tra lng (ben trong va ben ngoai Doanh nghiep). o la cam nhan
tnh cong bang trong tra lng so vi ong nghiep, so vi mc o pht tap cua cong
viec va ong nghiep cung nganh nghe Cong ty khac.
Mc o thoa man ve tien lng gom 3 bien quan sat ky hieu t c55 en c57. Cac bien
nay o bang thang o Likert 5 mc o va the hien cac tnh chat nh sau:
Bang 2.2 Thang o mc o thoa man tien lng
Ky hieu bien Cau hoi
c55 Toi ngh rang toi nhan mc lng khong cong bang so vi ong nghiep

c56 Mc lng hien tai khong tng xng vi cong viec cua toi

c57 Mc lng cua toi thap hn so vi ong nghiep cung nghe cong ty may khac

27
2.2.1.2 o lng mc o thoa man ve lien he vi supervisor

Mc o thoa man ve quan he vi supervisor cua cong nhan vien lien quan en cam
nhan cua ho ve quan he vi supervisor trong nhng tnh huong giao tiep va x ly cong
viec. ay la mot trong nhng nhan to va la moi ban tam hang au tai Cong ty Co phan
Scavi. Nhan to nay anh hng trc tiep en tam ly cua cong nhan vien trong viec mong
muon lam viec lau dai vi Cong ty. Ngoai ra, mc o thoa man ve quan he vi
supervisor con the hien qua cac yeu to ung ho, cong hien, ong hoa, no lc cua nhan
vien oi vi supervisor se e cap trong phan sau.

Mc o thoa man ve quan he vi supervisor gom 3 bien quan sat ky hieu t c45 en
c47. Cac bien nay o bang thang o Likert 5 mc o va the hien cac tnh chat nh sau:
Bang 2.3 Thang o mc o thoa man lien he vi supervisor
c45 Toi de dang noi chuyen vi ngi quan ly trc tiep ve cong viec
c46 Ngi quan ly trc tiep luon lang nghe y kien cua toi
c47 Ngi quan ly trc tiep luon tin tng khi giao cong viec cho toi

2.2.1.3 o lng mc o thoa man ve moi trng lam viec

Mc o thoa man ve moi trng lam viec cua cong nhan vien lien quan en cam nhan
cua ho ve moi trng lam viec. o la cam nhan ve c s vat chat, trang thiet b lam
viec an toan, sach se, cong viec on nh, khong phai lo s mat viec, tao cam giac thoai
mai khi lam viec.

Mc o thoa man ve moi trng lam viec gom 2 bien quan sat ky hieu c60 va c62.
Cac bien nay o bang thang o Likert 5 mc o va the hien cac tnh chat nh sau:

Bang 2.4 Thang o mc o thoa man moi trng lam viec
c60 C s vat cha t cong ty la tot
c61 Toi thoai mai khi lam viec

28
2.2.2 o lng long trung thanh vi supervisor

Long trung thanh vi supervisor c the hien 4 nhan to khac nhau: cong hien, no
lc, ung ho, ong hoa. c o bang thang o 17 bien quan sat phat trien bi Chen et
al (1988). Trong e tai nay, toi s dung 15 bien quan sat phan loai thanh 4 nhan to nh
tren.

2.2.2.1 o lng mc o cong hien vi supervisor

Mc o cong hien vi supervisor la cam nhan cua cong nhan vien oi vi ngi quan
ly trc tiep cua mnh. o la cam nhan trc tiep, gian tiep va phan ng cua nhan vien
khi nghe mot thong tin nao o e cap en ngi quan ly trc tiep.

Mc o cong hien vi supervisor gom 4 bien quan sat ky hieu c21 en c24. Cac bien
nay o bang thang o Likert 5 mc o va the hien cac tnh chat nh sau:
Bang 2.5 Thang o mc o cong hien vi supervisor
c21 Khi mot ai noi xau ngi quan ly trc tiep, toi phan oi ngay lap tc
c22 Toi luon at mnh vao v tr cua ngi quan ly trc tiep e xem xet x l cong viec
c23 Toi luon ho tr ngi quan ly trc tiep trong moi tnh huong
c24 Ngi quan ly trc tiep x l khong cong bang, toi phan oi ngay lap tc

2.2.2.2 o lng mc o no lc vi supervisor

Mc o no lc vi supervisor la thai o ng x cua cong nhan vien oi vi cong viec
c ngi quan ly trc tiep giao pho. o la no lc, thai o lam viec mot cach t giac
tren quan iem congviec la thc o anh gia hieu qua s ong gop cua nhan vien vao
s phat trien Cong ty.

Mc o no lc vi supervisor gom 3 bien quan sat ky hieu c25 en c27. Cac bien nay
o bang thang o Likert 5 mc o va the hien cac tnh chat nh sau:
Bang 2.6 Thang o mc o no lc vi supervisor
c25 Ngay ca khi khong co mat ngi quan ly trc tiep, toi van lam viec cham ch
c26 Toi lam viec het sc mnh cong viec ngi quan ly trc tiep giao
c27 Toi lam viec tot e ngi quan ly trc tiep khong phai lo lang

29
2.2.2.3 o lng mc o ung ho, ong hoa vi supervisor

Mc o ung ho, ong hoa vi supervisor la cam nhan mang tnh cap cao cua nhan vien
oi vi ngi quan ly trc tiep. o la thai o lam viec, moi quan he hp tac cung co
li, cam nhan t ay long khi nghe nhng thong tin ve ngi quan ly trc tiep.

Mc o ung ho, ong hoa vi supervisor gom 8 bien quan sat ky hieu c28 en c35.
Cac bien nay o bang thang o Likert 5 mc o va the hien cac tnh chat nh sau:

Bang 2.7 Thang o mc o ung ho, ong hoa vi supervisor
Ky hie u bien Cau hoi
c28 Toi lam viec tch cc khong pha i v tien
c29 Neu co the , toi c c lam viec lau dai vi ngi quan ly trc tiep
c30 Neu 1 ai khen ngi ngi quan ly trc tiep, toi ngh o la li khen that lo ng
c31 Neu 1 ai ch trch ngi quan ly trc tiep, toi ngh o la ch trch ca nhan
c32 Thanh cong cua ngi quan ly trc tiep cung la thanh cong cu a toi
c33 S hp tac cua toi vi ngi quan ly trc tiep la s hp tac cung co li
c34 Khi bat a u cong viec, quan he gia toi va ngi quan ly trc tiep rat bnh ang
c35 Toi thch ngi quan ly trc tiep hn bat c ngi nao, v ho ai dien cho li ch cua toi

2.2.3 o lng mc cac ap lc va mc o gan ket to chc

Mc o ap lc len nhan vien thong qua ba nhan to: cong viec, gia nh, the chat.
Nhan vien gap ap lc trong cong viec khi khong co viec phan quyen ro rang, cong viec
khong c mo ta chi tiet va chong cheo vi ong nghiep. Ap lc gia nh chu yeu xay
ra vi cac nhan vien co kinh nghiem, thi gian cong tac dai. Ap lc the chat chu yeu
oi vi cac nhan vien tre, hnh thanh trong qua trnh t khang nh mnh.

2.2.3.1 o lng mc ap lc cong viec

Mc o ap lc cong viec la cam nhan, hanh vi ng x cua cong nhan vien oi vi cong
viec. o la cam giac khong thoai mai, kho chu, bat lc, m ho, chong cheo cua nhan
vien khi x ly cong viec.

Mc o ap lc cong viec gom 5 bien quan sat ky hieu c40 en c44. Cac bien nay o
bang thang o Likert 5 mc o va the hien cac tnh chat nh sau:

30
Bang 2.8 Thang o mc o ap lc cong viec
c40 Toi phai chu tra ch nhiem gia i quyet nhieu cong viec khong phai cua to i
c41 Toi khong xac nh muc tieu cong viec cua toi 1 cach ro rang
c42 Toi khong the thoa man tat ca yeu cau cua ong nghiep
c43 Gia i quyet cong viec ngi nay, toi phai huy bo ke hoach lam viec vi ngi khac
c44 Toi khong co u thi gian hoan thanh cong viec 1 cach tot ep

2.2.3.2 o lng mc ap lc gia nh

Mc o ap lc gia nh la cam nhan, hanh vi ng x cua cong nhan vien oi vi moi
trng ben ngoai Cong ty. o la anh hng cua stress mang lai cho chnh cong nhan
vien, cam giac khong an toan, khong hanh phuc ngay chnh trong gia nh.

Mc o ap lc gia nh gom 4 bien quan sat ky hieu c36 en c39. Cac bien nay o

Bang 2.9 Thang o mc o ap lc gia nh
c36 Cong viec cua toi ra t cc nhoc
c37 Cong viec chiem het thi gian cua toi, v vay toi khong co thi gian cham soc con ca i.
c38 Cong viec cua toi ra t met moi, ve en nha toi khong con u sc tu hop sum vay vi gia nh.
c39 Toi khong co u thi gian i chi vi chong con, ngay ca dp ngh le.

2.2.3.3 o lng mc ap lc the chat

Mc o ap lc the chat la anh hng trc tiep cua stress cong viec len chnh ban than
ngi o. o la cam giac khong khoe khoan, kiet sc tinh than lan the chat. Anh
hng en nhp sinh hoc, co the dan en kha nang tram cam, hng phan hoac xuong
tinh than mot cach trai ngc nhau trong mot khoang thi gian ngan.

Mc o ap lc the chat gom 4 bien quan sat ky hieu c48 en c54. Cac bien nay o

31
Bang 2.10 Thang o mc o ap lc the chat
c48 Toi cam thay kiet que tinh than v cong viec
c49 Toi cam thay kiet sc v cong viec
c50 Toi cam thay that vong v cong viec
c51 Cong viec lam toi vo cung lo lang
c52 Toi ma t an mat ngu v cong viec
c53 Toi phai thc khuya thng xuyen e giai quyet cong viec
c54 Cong viec lam cho tim toi luon ap manh hn bnh thng

2.2.3.4 o lng mc gn kt t chc

Mc o gan ket vi to chc cua nhan vien the hien qua nang suat lam viec, niem t
hao, cung nh y nh gan bo vi Cong ty cua ho. Nhan vien se lam viec het sc mnh,
co gang nang cao nang suat cung nh ky nang e co the cong hien nhieu hn cho cong
viec, san sang hy sinh quyen li ca nhan khi can e ho tr Cong ty thanh cong. Ngoai
ra, nhan vien se gii thieu vi ban be, ngi quen nhng san pham cua Doanh nghiep
la th tot nhat e mua, Cong ty chnh la ngoi nha th 2 cua ho. Hn the, nhan vien se
lai cung song chet vi Doanh nghiep mac du co ni khac e ngh lng bong tng oi
hap dan hn (Stum,1999).

Thang o mc o gan ket cong ty ( Mowday et al,1979) c s dung thanh cong va
nghien cu sau bi Cook and Wall (1980). Thang o co 15 bien quan sat va moi bien
o bang thang o Likert 7 mc o.

Trong nghien cu nay, mc o gan ket to chc tha ke thang o 5 bien cua (Lucy
Firth,2003). Mc o gan ket to chc gom 5 bien quan sat ky hieu t c15 en c18. Cac
bien nay o bang thang o Likert 5 mc o va the hien cac tnh chat nh sau:

Bang 2.11 Thang o mc o gan ket to chc
c15 Toi se lam viec cham ch e giup cong typhat trien

c16 Toi cam thay t hao khi lam viec tai Scavi-VN
c17 Toi ke cho ban be nghe cong ty Scavi -VN la cong ty ln
c18 Toi cam thay ra t trung thanh vi Scavi -VN

32
Chng 2 trnh bay quy trnh va phng phap nghien cu e thc hien xay dng,anh
gia thang o. Phng phap nghien cu thc hien qua 2 bc: nghien cu nh tnh va
nghien cu nh lng.
Nghien cu nh tnh s dung dan ban e thao luan nhom, da tren cac thang o co
san cua cac nghien cu trc o e tm ra cac bien phu hp vi tnh trang cua cong ty
Scavi.
Nghien cu nh lng s dung ky thuat phong van trc tiep cong nhan vien bang cach
gi bang cau hoi vi mot mau kch thc n= 300. Chng 3 se trnh bay ket qua phan
tch d lieu thong qua phan mem SPSS11.0.

33
CHNG 3
PHAN TCH D LIU VA KT QU NGHIEN CU

3.1 Thong tin mau nghien cu

o tuoi cua mau nghien cu a so trong khoang t 23 en 35 tuoi chiem 90,6 % ty le
mau nghien cu. o tuoi thap hn 23 va cao hn 36 chiem ty le khong ang ke. Ly do
la tuoi tren 36 thong thng thuoc dien quan ly va la tuoi di 23 cha nhan thc
c ro tnh chat cong viec cua nghien cu nay.

Hnh 2.8 Bieu o o tuoi mau nghien cu
6.70%
90.60%
2.70%
18-22 23-35 36-45

Tnh trang oc than chung la kha cao chiem ty le 62.5 % mau nghien cu. Trong o,
tnh trang oc than cong nhan n (bo phan trc tiep) la cao chiem ty le 76.2%. ieu
nay chng to cong nhan n Scavi co nhu cau tinh than va tnh cam rat cao.
Hnh 2.9 Bieu o gii tnh va tnh trang hon nhan phan theo bo phan
51.40%
76.20%
60.00%
51.00%
62.80%
48.60%
23.80%
40.00%
49.00%
37.20%
0% 20% 40% 60% 80% 100%
Nam
Nu
Nam
Nu
oc than
ket hon

Trnh o hoc van cua cong nhan (bo phan trc tiep san xuat) chu yeu la cap 2 pho
thong, chiem ty le 38.1%, trong o n cong nhan co hoc van cap 2 chiem ty le rat cao
60.7%.

34
Hnh 2.10 Bieu o trnh o hoc van, gii tnh phan theo bo phan
0
0
0
60.00%
60.70%
16.40%
38.10%
34.30%
11.90%
16.40%
20.40%
18.40%
58.20%
51.00%
26.90%
9.10%
20.40%
13.00%
9.50%
3.60%
8.20%
3.60%
5.70%
14.30%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Nam
Nu
Nam
Nu
Cap 1 Cap 2 Cap 3 ai Hoc Khac

Hnh 2.11 Bieu o tnh trang c tru phan theo a ban
69.60%
73.60%
48.70%
63.20%
29.50%
14.30%
18.90%
15.40%
11.20%
14.10%
7.60%
3.80%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
TPHCM
Bien Hoa
Tnh
Total
nha cua cha me Nha cua cha me cho Nha t mua Nha thue Nha ngi than Khac

Mc o gan ket vi to chc kha thap. Ty le ngi lam viec di 2 nam chiem ty le
62.8%, tap trung bo phan trc tiep san xuat va cao nhat la cong nhan nam (77.1%).
Hnh 2.12 Bieu o tnh trang tham nien lam viec phan to gii tnh va bo phan
77.10%
66.70%
76.40%
30.60%
62.80%
17.10%
31.00%
26.50%
21.50%
14.50%
36.70%
13.00%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Nam
Nu
Nam
Nu
di 2 nam t 2 en 5 nam t 5 nam en 10 nam tren 10 nam

35
3.2 anh gia o tin cay thang o

Cac thang o c anh gia o tin cay bang he so tin cay Cronbach Anpha. Sau khi
phan tch, he so tin cay Cronbach Apha cua cac thang o nh sau:

3.2.1 Thang o mc o thoa man cong viec
Bang 2.12 Ket qua phan tch cac thang o mc o thoa man cong viec
Thang o So bien quan sat He so tin ca y Anpha
Tien lng 3 0.88
Quan he vi supervisor 3 0.76
Moi trng lam viec 2 0.74

Cac thang o eu co he so Cronbach Anpha ln hn 0.6, cac bien quan sat eu co he so
tng quan gia bien va tong (item-total correlation) ln hn 0.3. (Xem phu luc 4). Nh
vay cac thang o mc o thoa man cong viec bao am o tin cay.

3.2.2 Thang o long trung thanh vi supervisor
Bang 2.13 Ket qua phan tch thang o mc o trung thanh vi supervisor
Cong hien 4 0.61
No lc 3 0.78
Ung ho, ong hoa 8 0.81

Ngoai tr thang o cong hien vi supervisor, cac thang o eu co he so Cronbach
Anpha ln hn 0.6, cac bien quan sat eu co he so tng quan gia bien va tong (item-
total correlation) ln hn 0.3. (Xem phu luc 4).
Qua phan tch lan au tien, thang o mc o cong hien co ket qua phan tch Cronbach
anpha nh sau:
Bang 2.14 Ket qua o tin cay thang o mc o cong hien vi supervisor lan 1
Trung bnh
thang o neu
loa i bo bien
Phng sai
thang o neu
loa i bo bien
Tng quan
bien-tong hieu
chnh
Tng quan boi
bnh phng
He so Anpha
neu loai bo
bien
c21 11.139 2.2464 0.4862 0.2953 0.4649
c22 11.144 2.5919 0.3433 0.3011 0.5768
c23 10.713 2.3587 0.5026 0.3744 0.4592
c24 10.901 2.783 0.2523 0.1889 0.7105

Qua bang tren ta thay bien quan sat c24 co he so tng quan gia bien va tong la 0.24
(nho hn 0.3). He so Cronbach Anpha trong trng loai bo bien quan sat nay se la 0.71.
Loai bo bien quan sat c24 va tien hanh phan tch vi cac bien con lai cho ket qua nh
sau:
Bang 2.15 Ket qua o tin cay thang o mc o cong hien vi supervisor lan 2

36
Trung bnh
thang o neu
loa i bo bien
Phng sai
thang o neu
loa i bo bien
Tng quan
bien-tong hieu
chnh
Tng quan boi
bnh phng
He so Anpha
neu loai bo
bien
c21 7.4081 1.576 0.3316 0.1453 0.7065
c22 7.4126 1.4687 0.4442 0.2989 0.5506
c23 6.9821 1.333 0.5952 0.3742 0.3411
He so tin cay 3 bien
He so Anpha = 0.7105
He so tng quan gia bien tong trong phan tch lan 2 eu cho ket qua ln hn 0.3.
Ba bien quan sat con lai u tin cay e tien hanh phan tch nhan to.
He so Cronbach Anpha cua thang o long trung thanh supervisor sau khi a ieu chnh:
Bang 2.16 Ket qua phan tch thang o mc o trung thanh vi supervisor lan 2
Cong hien 4 0.71
No lc 3 0.78

3.2.3 Thang o mc o ap lc cong viec, gia nh, the chat, gan ket to chc
Bang 2.17 Ket qua phan tch thang o mc o cac ap lc va gan ket to chc lan 1
Ap lc cong viec 3 0.7
Ap lc gia nh 4 0.81
Ap lc the chat 7 0.93
Gan ket to chc 5 0.77

Ngoai tr thang o gan ket to chc, cac thang o eu co he so Cronbach Anpha ln hn
0.6, cac bien quan sat eu co he so tng quan gia bien va tong (item-total
correlation) ln hn 0.3. (Xem phu luc 4). Nh vay thang o mc o ap lc cong viec,
gia nh, the chat bao am o tin cay.
Qua phan tch lan au tien, thang o mc o gan ket to chc co ket qua phan tch
Cronbach anpha nh sau:
Bang 2.18 Ket qua o tin cay thang o mc o gan ket to chc lan 1
Trung bnh thang o
neu loai bo bien
Phng sai thang
o neu loai bo bien
Tng quan bien-
tong hieu chnh
Tng quan boi
bnh phng
He so Anpha
neu loai bo bien
c14 14.8744 7.5878 0.1925 0.088 0.8478
c15 14.991 5.6576 0.5912 0.5445 0.7621
c16 15.4798 4.566 0.7635 0.6626 0.6994
c17 15.435 5.0217 0.7079 0.53 0.7221
c18 15.6682 4.9164 0.6616 0.5022 0.7387

37
Qua bang tren ta thay bien quan sat c14 co he so tng quan gia bien va tong la 0.19
(nho hn 0.3). He so Cronbach Anpha trong trng loai bo bien quan sat nay se la 0.84.
Loai bo bien quan sat c14 va tien hanh phan tch vi cac bien con lai cho ket qua nh
sau:
Bang 2.19 Ket qua o tin cay thang o mc o gan ket to chc lan 2
He so tng quan gia bien tong lan 2:
Trung bnh
thang o neu
loa i bo bien
Phng sai
thang o neu
loa i bo bien
Tng quan
bien-tong hieu
chnh
Tng quan boi
bnh phng
He so Anpha
neu loai bo
bien
c15 10.753 4.9975 0.6246 0.5351 0.8326
c16 11.242 4.0132 0.7803 0.6607 0.7633
c17 11.197 4.5375 0.6898 0.5126 0.8051
c18 11.431 4.3904 0.6597 0.502 0.8193

He so tng quan gia bien tong trong phan tch lan 2 eu cho ket qua ln hn 0.3. 4
bien quan sat u tin cay e tien hanh phan tch nhan to.

Bang 2.20 Ket qua phan tch thang o mc o cac ap lc va gan ket to chc sau khi
ieu chnh
Ap lc gia nh 4 0.81

Sau khi phan tch va kiem tra o tin cay cac thang o, ta co bang tom tat ket qua nh
sau:
Bang 2.21 Tom tat ket qua phan tch 10 thang o
Tien lng 3 0.88
Cong hien 4 0.71
No lc 3 0.78
Ap lc gia nh 4 0.81
Phan tch nhan to se c s dung e phan tch moi thang o co bao nhieu nhan to.
Phan tch nay giup tach cac bien quan sat co cung tnh chat cung 1 nhan to va bao
am tnh ong nhat cua cac thang o.

38
3.3 Phan tch nhan to

Trong phan nay, phan tch nhan to s dung phan mem SPSS 11.5 vi phng phap trch
Principal Component Analysis, phng phap xoay nhan to Varimax with Kaiser
Nomalization va trch cac nhan to co Eigenvalue ln hn 1 ( Xem chi tiet phu luc 5).
Ch so KMO (Kaiser - Meyer Olkin masure of sampling adequacy) dung e xem xet
s thch hp cua phan tch nhan to. Tr so cua KMO ln (gia 0.5 va 1) co y ngha la
phan tch nhan to thch hp, con neu tr so nay nho hn 0.5 th phan tch nhan to co kha
nang khong thch hp vi d lieu.
Bang 2.22 Ch so KMO 10 thang o
Thang o So bien quan sat KMO
Tien lng 3 0.69
Cong hien 4 0.56
No lc 3 0.68
Ap lc gia nh 4 0.78

Ket qua cho thay, 10 thang o eu co ch so KMO ln hn 0.5. V vay, viec phan tch
nhan to la thch hp. Cu the, phan tch nhan to 10 thang o cu the nh sau:

3.3.1 Phan tch nhan to mc o thoa man tien lng

Thang o mc o thoa man tien lng gom 3 bien quan sat t c55 en c57 nh a trnh
bay trong Chng 2. Ket qua phan tch nhan to cho thay cac bien quan sat eu thuoc ve
mot nhan to va co he so tng quan vi nhan to rat cao. Tong phng sai trch c la
81.55 % ( xem phu luc 5). V vay, cac bien quan sat c gi nguyen trong nhan to nay
va thang o at yeu cau. Ket qua trnh bay tom tat trong bang 2.23 di ay.

Bang 2.23 Ket qua phan tch nhan to mc o thoa man tien lng
Bien quan sat Nhan to 1
Toi ngh rang toi nhan mc lng khong cong bang so vi ong nghiep
.915
Mc lng hien tai khong tng xng vi cong viec cua toi .940
Mc lng cua toi thap hn so vi ong nghiep cung nghe cong ty khac .851

39
3.3.2 Phan tch nhan to mc o thoa man lien he vi supervisor

Thang o mc o thoa man lien he vi sup gom 3 bien quan sat t c45 en c47. Ket
qua phan tch nhan to cho thay tong phng sai trch c la 68.9 % ( xem phu luc 5)
Ket qua trnh bay tom tat trong bang 2.24 di ay.

Bang 2.24 Ket qua phan tch nhan to mc o thoa man lien he vi supervisor
Bien quan sat

Nhan to 1

Toi de dang noi chuyen vi ngi quan ly trc tiep ve cong viec .891
ngi quan ly trc tiep luon lang nghe y kien cua toi .886
ngi quan ly trc tiep luon tin tng khi giao cong viec cho toi .698

Cac bien quan sat eu thuoc ve mot nhan to va co he so tng quan vi nhan to kha
cao. He so tng quan thap nhat la 0.69. V vay, cac bien quan sat c gi nguyen
trong nhan to nay va thang o at yeu cau.

3.3.3 Phan tch nhan to mc o thoa man moi trng lam viec

Thang o mc o thoa man moi trng lam viec gom 2 bien quan sat c60 va c62. Ket
qua phan tch nhan to cho thay tong phng sai trch c la 79.94 % ( xem phu luc 5).
Cac bien quan sat eu thuoc ve mot nhan to va co he so tng quan vi nhan to rat
cao.V vay, cac bien quan sat c gi nguyen trong nhan to nay va thang o at yeu
cau. Ket qua trnh bay tom tat trong bang 2.25 di ay.

Bang 2.25 Ket qua phan tch nhan to mc o thoa man moi trng lam viec
C s vat chat cong ty la tot .894
Toi thoai mai khi lam viec .894

3.3.4 Phan tch nhan to mc o cong hien vi supervisor
Thang o mc o cong hien gom 3 bien quan sat t c21 en c23 nh a trnh bay trong
Chng 2. Ket qua trnh bay tom tat trong bang 2.26 di ay.
Bang 2.26 Ket qua phan tch nhan to mc o cong hien vi supervisor
Ai noi xau ngi quan ly trc tiep, toi phan oi ngay lap tc .637
Toi at mnh vao v tr cua ngi quan ly trc tiep e x l cong viec .784
Toi ho tr ngi quan ly trc tiep trong moi tnh huong .868

40
Ket qua phan tch nhan to cho thay cac bien quan sat eu thuoc ve mot nhan to va co
he so tng quan vi nhan to kha cao. Tong phng sai trch c la 59% (xem phu luc
5). V vay, cac bien quan sat c gi nguyen trong nhan to nay va thang o at yeu
cau.

3.3.5 Phan tch thang o mc o no lc vi supervisor

Thang o mc o no lc vi sup gom 3 bien quan sat t c25 en c27 nh a trnh bay
trong Chng 2. Ket qua phan tch nhan to cho thay cac bien quan sat eu thuoc ve
mot nhan to va co he so tng quan vi nhan to kha cao. He so tng quan thap nhat la
0.63. Tong phng sai trch c la 70 % ( xem phu luc 5). V vay, cac bien quan sat
c gi nguyen trong nhan to nay va thang o at yeu cau. Ket qua trnh bay tom tat
trong bang 2.27 di ay.

Bang 2.27 Ket qua phan tch nhan to mc o no lc vi supervisor
Ngay ca khi khong co mat ngi quan ly trc tiep, toi van lam viec cham ch

.8OG
Toi lam het sc mnh cong viec ngi quan ly trc tiep a giao
.874
Toi lam viec tot e ngi quan ly trc tiep khong phai lo lang

.82O

3.3.6 Phan tch thang o mc ung ho, ong hoa vi supervisor

Thang o mc o ung ho, ong hoa vi sup gom 8 bien quan sat t c28 en c35 nh a
trnh bay trong Chng 2. Ket qua trnh bay tom tat trong bang 2.28 di ay.

Bang 2.28 Ket qua phan tch nhan to mc o ung ho, ong hoa vi supervisor I
Bien quan sat Nhan to
1 2
Toi lam viec tch cc khong phai v tien .584 -.433
Toi c c lam viec lau da i vi ngi quan ly trc tiep .796 -.158
Neu ai o khen ngi quan ly trc tiep, toi ngh o la that long .695 .405
Neu ai o ch trch ngi quan ly trc tiep, toi ngh o la ch trch ca nhan .446 .731
Thanh cong cua ngi quan ly trc tiep cung la thanh cong cua toi .704 .228
S hp tac cua toi va ngi quan ly trc tiep la hp tac cu ng co li .789 -.016
Khi bat au cong viec, quan he gia toi va ngi quan ly trc tiep la bnh ang .590 -.382
ngi quan ly trc tiep ai dien cho li ch cua to i .674 -.224

Phng sai ban au cua moi bien goc c giai thch bi moi nhan to trong trng hp
ca 8 bien eu chon lam nhan to va giai thch c 100% phng sai.

41
Tuy nhien, ch co 2 nhom bien co Eigenvalue >1 c rut lam nhan to, va ch giai
thch c 59.1 % phng sai t 8 bien ban au, that thoat 40.9% (xem phu luc 5).
Ma tran nhan to cha xoay mo ta cac he so tng quan n gia cac bien vi 2 nhan to
c rut ra. Tuy nhien, co bien co tng quan ca 2 nhan to. V du, bien quan sat c30
(Neu ai o khen sep, toi ngh o la that long) co tng quan vi nhan to 1 (r=0.695)
va co tng quan vi nhan to 2 (r= 0.405), tng t, bien c31 (Neu ai o ch trch sep,
toi ngh o la ch trch ca nhan ) va co tng quan kha chat che vi nhan to 1 va 2.

Khi xoay cac nhan to, phng sai tch luy khong oi. Tuy nhien, co s thay oi
Eigenvalues cua tng nhan to. Eigenvalues nhan to 1 t 3.577 giam con 2.682, %
phng sai giai thch c giam t 44.71% xuong 33.53%, trong khi Eigenvalues va %
phng sai giai thch c (1.158 va 14.48%) cua nhan to 2 tang len (2.053 va
25.66%). ieu nay chng to rang, ma tran nhan to xoay se giai thch de dang hn ma
tran nhan to cha xoay.

Bang 2.29 Ket qua phan tch nhan to mc o ung ho, ong hoa vi supervisor II
Bien quan sat Nhan to
1 2
Toi lam viec tch cc khong phai v tien .727 .012
Toi c c lam viec lau da i vi ngi quan ly trc tiep .729 .358
Neu ai o khen ngi quan ly trc tiep, toi ngh o la that long .305 .744
Neu ai o ch trch ngi quan ly trc tiep, toi ngh o la ch trch ca nhan -.090 .852
Thanh cong cua ngi quan ly trc tiep cung la thanh cong cua toi .420 .609
S hp tac cua toi va ngi quan ly trc tiep la hp ta c cung co li .636 .467
Khi bat au cong viec, quan he gia toi va ngi quan ly trc tiep la bnh ang .700 .056
ngi quan ly trc tiep ai dien cho li ch cua to i .671 .232

Khi xoay nhan to, cac bien ch co tng quan chat che vi 1 nhan to ma thoi. Nh vay,
ta de dang giai thch hn. Nhan to 1 (ung ho) tng quan chat en cac bien quan sat
c28, c29, c33, c34, c35; nhan to 2 (ong hoa) tng quan chat en bien quan sat c30,
c31, c32.

42
3.3.7 Phan tch thang o mc ap lc cong viec

Thang o mc o ap lc cong viec gom 3 bien quan sat t c40, c42, c43 nh a trnh
bay trong Chng 2. Ket qua phan tch nhan to cho thay cac bien quan sat eu thuoc ve

Bang 2.30 Ket qua phan tch nhan to mc o ap lc cong viec
Toi phai chu tra ch nhiem gia i quyet nhieu cong viec khong phai cua to i .725
Toi khong the thoa man tat ca yeu cau cua ong nghiep .833
Gia i quyet cong viec ngi nay, toi huy ke hoach lam viec vi ngi khac .821

3.3.8 Phan tch thang o mc ap lc gia nh

Thang o mc o ap lc gia nh gom 4 bien quan sat t c36 en c39 nh a trnh bay
trong Chng 2. Ket qua trnh bay tom tat trong bang 2.31 di ay.

Bang 2.31 Ket qua phan tch nhan to mc o ap lc gia nh
Cong viec cua toi rat cc nhoc .747
Cong viec chiem het thi gian cua toi,v vay toi khong co thi gian cham soc con ca i .860
Cong viec cua toi rat met moi,ve en nha toi khong con u sc tu hop sum vay vi gia inh .829
Toi khong co u thi gian i chi vi chong con, ngay ca dp ngh le .758

Ket qua phan tch nhan to cho thay cac bien quan sat eu thuoc ve mot nhan to va co
he so tng quan vi nhan to rat cao. Tong phng sai trch c la 64% (xem phu luc
5). V vay, cac bien quan sat c gi nguyen trong nhan to nay va thang o at yeu
cau.

3.3.9 Phan tch thang o mc o ap lc the chat
Thang o mc o ap lc the chat gom 7 bien quan sat t c48 en c54 nh a trnh bay
71.5 % (xem phu luc 5). V vay, cac bien quan sat c gi nguyen trong nhan to nay

43
Bang 2.32 Ket qua phan tch nhan to mc o ap lc the chat
Toi cam thay kiet que tinh than v cong viec .857
Toi cam thay kiet sc v cong viec .925
Toi cam thay that vong v cong viec .891
Cong viec lam toi vo cung lo lang .838
Toi ma t an mat ngu v cong viec .764
Toi phai thc khuya thng xuyen e giai quyet cong viec .762
Cong viec lam cho tim toi luon ap manh hn bnh thng .869

3.3.10 Phan tch thang o mc o gan ket to chc

Thang o mc o gan ket to chc gom 3 bien quan sat t c15 en c18 nh a trnh bay

Bang 2.33 Ket qua phan tch nhan to mc o gan ket to chc
Toi se lam viec cham ch e giup cong ty phat trien
.785
Toi cam thay t hao khi lam viec tai Scavi-VN
.894
Toi ke cho ban be cong ty Scavi-VN la cong ty ln
.827
Toi trung thanh vi cong ty vi Scavi-VN
.808

Tom lai, viec anh gia o tin cay thang o va phan tch nhan to cho thay tat ca cac
thang o at yeu cau va s dung vao cac phan tch tiep theo.

44
3.4 Kiem nh cac mo hnh

3.4.1 Kiem nh mo hnh o thoa man cong viec
3.4.1.1 Phan tch
Mo hnh ly thuyet hoi quy boi co 3 bien oc lap la: mc o thoa man ve tien lng,
thoa man ve lien he vi sup, thoa man moi trng lam viec tac ong vao bien phu
thuoc la mc o thoa man cong viec chung.

Ket qua phan tch hoi quy tuyen tnh boi vi phng phap a vao 1 lt (Enter) cho
thay mo hnh co R
2
la 0.115 va R
2
ieu chnh la 0.103 (xem phu luc 6). Tuy ay la mc
thap nhng mo hnh hoi quy co ien khong yeu cau R
2
phai ln (Godberger 1991). Ta
co the chap nhan ket qua nay.

He so Beta chuan hoa cua cac nhan to tac ong vao mc o thoa man cong viec chung
c trnh bay trong bang 2.34 sau ay.

Bang2.34 Ket qua he so Beta cua mo hnh o thoa man cong viec
Sai so chuan Beta(chuan hoa) t p Tolerance VIF
(Constant) .578 2.127 .035
NTTML .075 .198 2.705 .007 .751 1.332
NTTMS .082 .013 .200 .841 .938 1.066
NTTMMTLV .076 .387 5.155 .000 .715 1.398
NTTML: Nhan to thoa man tien lng
NTTMS: Nhan to thoa man lien he vi supervisor
NTTMMTLV: Nhan to thoa man moi trng lam viec

Ket qua cho thay, ngoai nhan to thoa man lien he vi sup, th 2 nhan to con lai co moi
quan he tuyen tnh vi o thoa man cong viec chung eu co y ngha thong ke vi p <
5%. T o co the ket luan cac gia thuyet H1, H3 c chap nhan.

Gia thuyet H2: mc o thoa man lien he vi sup cang cao th mc o thoa man cong
viec cang cao tai Cong ty Co phan Scavi cha co y ngha thong ke v p> 5%. Giai thch
ly do gia thuyet nay b bac bo co ly do nh sau:

Tam ly noi chung cua ngi Chau A la t khi the hien, boc lo ban chat y kien rieng cua
chnh mnh. V the, nhng cau hoi mang tnh chat nhay cam, trc tiep anh hng en
cong viec, thu nhap thng c tra li khong ro rang, khong ung s that. Tnh trang
bang mat khong bang long thng xuyen xay ra, bat ke loai hnh Doanh nghiep
nao, ma Cong ty Co phan Scavi la mot v du. Thc te cho thay, qua cac bang tra li

45
Thoa man tien
lng
Thoa man moi
trng lam viec
Thoa man cong
viec
cau hoi cua nghien cu nh lng, co s than phien ve ngi quan ly trc tiep nh
khong quan tam en cong viec, nhu cau cua nhan vien, khong co ong thai khch le
nhng van trung thanh vi ngi quan ly trc tiep. Hn the, tam ly e ngai, phong thu
khi nghien cu lan au tien c tien hanh cho thay nhan vien van con cha hp tac
het mnh, dan en tnh trang cho iem tieu thc thoa man lien he vi sup khong bnh
thng. ay la van e tac gia muon nghien cu tiep bang nhng bien quan sat t nhay
cam hn trong cac nghien cu sau nay.

Tom lai, mo hnh thoa man cong viec khi ap dung tai Cong Ty Co phan Scavi bao gom
hai bien oc lap : mc o thoa man tien lng va mc o thoa man moi trng lam
viec tac ong en bien phu thuoc: mc o thoa man cong viec chung. Ket qua kiem
nh mo hnh ly thuyet minh hoa qua hnh 2.13 sau:

Hnh 2.13 Ket qua kiem nh mo hnh mc o thoa man cong viec

0.198 ( 0.075) *

0.387 ( 0.076) *
*: p <.05

Ket qua phan tch hoi quy tuyen tnh boi tren cho thay, mc o thoa man moi trng
lam viec tac ong en mc o thoa man cong viec (0.387) ln nhat. Sau o, mi en
thoa man tien lng (0.198). ieu nay phu hp vi tnh hnh cua Cong ty Scavi, tam ly
nhan vien van mong muon cong viec on nh lau dai, tam ly thoai mai khi lam viec,
mac du mc lng van am anh va la van e bc xuc oi vi ho.
Tuy nhien, ket qua nay ch phan anh trong noi bo cua Cong ty Scavi, co the m rong
pham vi ieu tra ra ngoai khuon kho Cong ty co phan Scavi e co the co ket luan mang
tnh khai quat hn.

46
3.4.1.2 Do tm cac vi pham gia nh can thiet trong mo hnh o thoa man cong viec

O Gia nh lien he tuyen tnh
Khong thay cac phan d phan bo theo mot quy luat cu the, chung phan bo kha
ngau nhien hai ben ng thang i qua iem 0 tren truc tung ( ay la gia tr trung bnh
phan d chuan hoa). Gia nh nay co the chap nhan c.

Hnh 2.14 Biu phan tan gia gia tr d oan va phan d cua mo hnh o thoa man
cong viec
Gia tri du doan chuan hoa
4 3 2 1 0 -1 -2 -3
P
h
a
n

d
u

c
h
u
a
n

h
o
a
4
0
-4

O Gia nh phng sai sai so khong oi
S dung kiem nh Spearman, ta co:
Gia thuyet Ho: He so tng quan hang tong the = 0 (Phng sai sai so thay oi)
Sig =0.06 > 0.05, khong u c s bac bo Ho. Gia nh chap nhan.

Bang 2.35 Kiem nh Spearman phng sai sai so khong oi cua mo hnh o thoa man
cong viec
ABS1
0ia tri du duan
chuan hua
Currelatiun Cueicient
1.OOO .188
Sig. (2tailed)
. .OG
ABS1
h
228 228
.188 1.OOO
Sig. (2tailed)
.OG .
Searman's rhu
0ia tri du duan chuan hua
h
228 228

O Gia nh phan phoi chuan cua phan d
S dung kiem nh Kolmogrov, ta co:
Gia thuyet Ho: Phan d phan phoi chuan

47

Bang 2.36 Kiem nh Kolmogrov phan d phan phoi chuan cua mo hnh o thoa man
cong viec

Fhan du chuan
hua
h
228
Mean
.8O54
hurmal Farameters(a,b)
Std. 0eviatiun
.57878
Absulute
.1GG
Fusitive
.1GG
Must Extreme 0ierences
hegative
.OO7
KulmuguruvSmirnuv Z
2.477
Asym. Sig. (2tailed)
.17

Hnh 2.15 Biu tan so cua phan d chuan hoa cua mo hnh o thoa man cong viec
Phan du chuan hoa
1
.
7
5
1
.
5
0
1
.
2
5
1
.
0
0
.
7
5
.
5
0
.
2
5
0
.
0
0
-
.
2
5
-
.
5
0
-
.
7
5
-
1
.
0
0
-
1
.
2
5
-
1
.
5
0
-
1
.
7
5
-
2
.
0
0
-
2
.
2
5
-
2
.
5
0
-
2
.
7
5
-
3
.
0
0
40
35
30
25
20
15
10
5
0
Std. Dev = .99
Mean = 0.00
N = 223.00

O Gia nh tnh oc lap cua sai so va khong co hien tng a cong tuyen
Ga tr kiem nh Durbin Watson la 2.081 (xem phu luc 6) cho thay khong co tng
quan gia cac phan d (bang 2). Gia tr Tolerance cua cac bien oc lap nho, o phong
ai phng sai (VIF) chap nhan c (nho hn 2), khong gay ra hien tng a cong
tuyen.

3.4.2 Kiem nh mo hnh o long trung thanh vi supervisor
3.4.2.1 Phan tch
Mo hnh ly thuyet hoi quy boi co 4 bien oc lap la: mc o cong hien vi supervisor,
no lc vi supervisor, ung ho va ong hoa tac ong vao bien phu thuoc thoa man lien
he vi supervisor.

48
Ung ho
No lc
ong hoa
thay mo hnh co R
2
la 0.448 va R
2
ieu chnh la 0.438 (xem phu luc 6) la kha cao.
Chng to mo hnh hoi quy tuyen tnh kha phu hp trong trng hp phan tch nay.
c trnh bay trong bang 2.37 sau ay.

Bang2.37 Ket qua he so Beta cua mo hnh long trung thanh vi supervisor
(Constant) .371 1.661 .098
NTCH .064 -.006 -.087 .931 .591 1.692
NTNL .077 .151 2.627 .009 .763 1.311
NTDH .062 .282 4.832 .000 .743 1.345
NTUH .050 .423 6.833 .000 .659 1.516
NTCH: Nhan tocong hien
NTNL: Nhan to no lc
NTDH: Nhan to ong hoa
NTUH: Nhan to ung ho

Ket qua cho thay, ngoai nhan to cong hien vi supervisor th 3 nhan to con lai co moi
quan he tuyen tnh vi o thoa man cong viec chung eu co y ngha thong ke vi p <
5%. T o co the ket luan cac gia thuyet H2, H3, H4 c chap nhan.

Gia thuyet H1: mc o cong hien vi sup cang cao th o thoa man lien he vi sup
cang cao b bac bo. Mc y ngha p <5%.

Tom lai, mo hnh thoa man lien he vi sup khi ap dung tai Cong Ty Co phan Scavi
bao gom ba bien oc lap : mc o no lc, ung ho, ong hoa tac ong en bien phu
thuoc: long trung thanh vi supervisor. Ket qua kiem nh mo hnh ly thuyet minh hoa
qua hnh sau:

Hnh 2.16 Ket qua kiem nh mo hnh long trung thanh vi supervisor

0.151 ( 0.077)*

0.282 ( 0.062)*

0.423 ( 0.05)*

Trung thanh vi
supervisor

49
Ket qua mo hnh hoi quy tuyen tnh boi cho thay co 3 thuoc tnh tac ong vao long
trung thanhvi supervisor. Ket qua cung phu hp vi nghien cu cua Chen et al (1998).
Trong o, mc o ong hoa vi supervisor the hien tac ong ro ret len o thoa man vi
sup (0.423). ieu nay cho thay khi mot nhan vien at mnh vao tam trang cua
supervisor, cung chia se tam t vi supervisor se c supervisor de dang tao ieu kien
tin tng va giao pho cong viec hn.

3.4.2.2 Do tm cac vi pham gia nh can thiet trong mo hnh trung thanh vi
supervisor

ngau nhien hai ben ng thang i qua iem 0 tren truc tung (ay la gia tr trung bnh

Hnh 2.17 Biu phan tan gia gia tr d oan va phan d cua mo hnh trung thanh
vi supervisor
Phan du chuan hoa
3 2 1 0 -1 -2 -3
G
i
a

t
r
i

d
u

d
o
a
n

c
h
u
a
n

h
o
a
3
0
-3


50
Bang 2.38 Kiem nh Spearman phng sai sai so khong oi cua mo hnh trung thanh
vi supervisor

Standardi/ed
Fredicted value ABS2
1.OOO .251
Sig. (2tailed)
. .OO8
Standardi/ed Fredicted
value
h
228 228
.251 1.OOO
Sig. (2tailed)
.O8 .
Searman's rhu
ABS2
h
228 228

Sig =0.26> 0.05, khong u c s bac bo Ho. Gia nh chap nhan.

Bang 2.39 Kiem nh Kolmogrov phan d phan phoi chuan cua mo hnh trung thanh
vi supervisor
ABS2
h
228
Mean
.8O88
Std. 0eviatiun
.57778
Absulute
.1G2
Fusitive
.1G2
hegative
.1O8
KulmuguruvSmirnuv Z
2.41O
.2G
Hnh 2.18 Biu tan so cua phan d chuan hoa cua mo hnh trung thanh vi
supervisor
Phan du chuan hoa
2
.5
0
2
.0
0
1
.5
0
1
.0
0
.5
0
0
.0
0
-
.5
0
-
1
.0
0
-
1
.5
0
-
2
.0
0
-
2
.5
0
-
3
.0
0
40
30
20
10
0
Std. Dev = .99
Mean = 0.00
N = 223.00

quan gia cac phan d (gan bang 2). Gia tr Tolerance cua cac bien oc lap nho, o

51
phong ai phng sai (VIF) chap nhan c (nho hn 2), khong gay ra hien tng a
cong tuyen.

3.4.3 Kiem nh mo hnh o gan ket to chc
3.4.3.1 Phan tch
Mo hnh ly thuyet hoi quy boi co 6 bien oc lap la: mc o ap lc cong viec, ap lc gia
nh, ap lc the chat, tuoi, gii tnh, trnh o hoc van tac ong vao bien phu thuoc mc
o gan ket to chc.

thay mo hnh co R
2
la 0.139 va R
2
ieu chnh la 0.114(xem phu luc 6). Co the chap
nhan mo hnh nay.

c trnh bay trong bang 2.40 sau ay:
Bang 2.40 Ket qua he so Beta cua mo hnh gan ket to chc
(Constant) .570 7.523 .000
NTALCV .067 .096 1.398 .164 .856 1.169
NTALGD .086 -.201 -2.310 .022 .532 1.878
NTALTC .089 -.176 -2.099 .037 .574 1.742
tuoi .015 .193 2.937 .004 .940 1.064
gii tnh .109 .029 .451 .652 .988 1.012
Trnh o hoc van .047 -.071 -1.106 .270 .972 1.029
NTALCV: Nhan to ap lc cong viec
NTALGD: Nhan to ap lc gia nh
NTALTC: Nhan to ap lc the cha t

Ket qua cho thay, ch co nhan to ap lc gia nh, ap lc the chat, tuoi la co quan he
tuyen tnh vi mc o gan ket to chc mc y ngha p <5%. Nh vay, cac gia thuyet
H2, H3, H4 c chap nhan.
Cac gia thuyet H1, H5, H6 b bac bo.
Tom lai, mo hnh gan ket to chc khi ap dung tai Cong ty Co phan scavi bao gom ba
bien oc lap : mc o ap lc gia nh, the chat, tuoi tac ong en bien phu thuoc: mc
o gan ket to chc. Ket qua kiem nh mo hnh ly thuyet minh hoa qua hnh sau:

52
Ap lc gia nh
Ap lc the chat
Tuoi
Hnh 2.19 Ket qua kiem nh mo hnh gan ket to chc

-.201 (0.086)*

-.176 (0.089)*

0.193 (0.015)*

Ap lc gia nh cang cao th mc o gan ket to chc cang thap (-0.201). Trong khi o,
tuoi cang cao th mc o gan ket to chc cang cao(0.193). ieu nay phu hp vi ket
qua nghien cu cua Weisman et al (1981).
Mc o gan ket to chc giam theo trnh o hoc van cua DeCotiis and Summers,1987)
cha tm thay c s e khang nh trong nghien cu nay.

3.4.3.2 Do tm cac vi pham gia nh can thiet trong mo hnh gan ket to chc
ngau nhien hai ben ng thang i qua iem 0 tren truc tung (ay la gia tr trung bnh

Hnh 2.20 Biu phan tan gia gia tr d oan va phan d cua mo hnh ganket to chc
Phan du chuan hoa
3 2 1 0 -1 -2 -3
G
i
a

t
r
i

d
u

d
o
a
n

c
h
u
a
n

h
o
a
4
0
-4

Gan ket to
chc

53
Bang 2.41 Kiem nh Spearman phng sai sai so khong oi cua mo hnh gan ket to
chc

Standardi/ed
Fredicted value ABS8
1.OOO .O85
Sig. (2tailed)
. .GO2
Standardi/ed Fredicted
value
h
22O 22O
.O85 1.OOO
Sig. (2tailed)
.GO2 .
Searman's rhu
ABS8
h
22O 22O

Sig =0.36> 0.05, khong u c s bac bo Ho. Gia nh chap nhan.

Bang 2.42 Kiem nh Kolmogrov phan d phan phoi chuan cua mo hnh gan ket to
chc
ABS8
h
22O
Mean
.8OO7
Std. 0eviatiun
.5GO81
Absulute
.18O
Fusitive
.18O
hegative
.O7G
KulmuguruvSmirnuv Z
1.O88
.8G
Hnh 2.21 Biu tan so cua phan d chuan hoa cua mo hnh gan ket to chc
Phandu chuan hoa
2
.
5
0
2
.
0
0
1
.
5
0
1
.
0
0
.5
0
0
.
0
0
-
.
5
0
-
1
.
0
0
-
1
.
5
0
-
2
.
0
0
-
2
.
5
0
40
30
20
10
0
Std. Dev = .99
Mean = 0.00
N = 220.00

quan gia cac phan d (gan bang 2). Gia tr Tolerance cua cac bien oc lap nho, o

54
phong ai phng sai (VIF) chap nhan c (nho hn 2), khong gay ra hien tng a
cong tuyen.

Tom lai, tat ca cac gia thuyet e cap va ket qua kiem nh c tom tat trong bang
sau:
Bang 2.43 Tom tat ket qua kiem nh cac gia thuyet
Gia thuyet Chap nhan
hay bac bo
Mc o thoa man tien lng cang cao th mc o thoa ma n cong viec cang cao Chap nhan
Mc o thoa man lien he vi supervisor cang cao th mc o thoa man cong viec cang cao Bac bo
Mc o thoa man moi trng lam viec cang cao th mc o thoa man cong viec cang cao Chap nhan
Mc o cong hien vi supervisor cang cao th long trung thanh vi supervisor cang cao Bac bo
Mc o no lc vi supervisor cang cao th long trung thanh vi supervisor cang cao Chap nhan
Mc o ung ho vi supervisor cang cao th long trung thanh vi supervisor cang cao Chap nhan
Mc o ong hoa vi supervisor cang cao th mc o thoa man lien he vi supervisor cang
cao
Chap nhan
Mc o ap lc cong viec cang cao th mc o gan ket to chc cang thap Bac bo
Mc o ap lc gia nh cang cao th mc o gan ket to chc cang thap Chap nhan
Mc o ap lc the chat cang cao th mc o gan ket to chc cang thap Chap nhan
Trnh o hoc van cang cao th mc o gan ket to chc cang thap Bac bo
Tuoi cang cao th mc o gan ket to chc cang cao Chap nhan
N gan bo to chc hn nam Bac bo

Cac gia thuyet c chap nhan se tiep tuc phan tch phan 3.5. Van e at ra co s
khac biet ve mc o thoa man tien lng, mc o thoa man moi trng lam viec, mc
o no lc, ung ho ong hoa vi supervisor; mc o ap lc gia nh the chat, mc o
gan bo gia nhan vien cac bo phan khac nhau, gia cac nhom tuoi, gii tnh, tnh trang
hon nhan, tham nien hay khong. Kiem nh T-test va ANOVA c s dung e phan
tch nhng van e nay.

55
3.5 Kiem nh T-test va kiem nh ANOVA

Cac phan tch s bo ve s khac biet trung bnh mc o thoa man tien lng, thoa man
lien he vi supervisor, thoa man moi trng lam viec; mc o cong hien, no lc, ung
ho; ong hoa vi supervisor; mc o ap lc cong viec, gia nh, the chat; gan ket to
chc phan to theo tieu thc gii tnh, nhom tuoi, trnh o hoc van, tham nien va anh
hng kep bi hai yeu to gii tnh, nhom tuoi; gii tnh, hoc van; gii tnh, tham nien
c trnh bay chi tiet trong phu luc 7.

Cong nhan vien Scavi to thai o trung lap vi quan iem Toi ngh rang toi nhan mc
lng khong cong bang so vi ong nghiep (3.22) va Mc lng hien tai khong
tng xng vi cong viec cua toi (3.29). Trong khi cong nhan vien hi tan thanh quan
iem Mc lng cua toi thap hn so vi ong nghiep cung nghe cong ty khac
(3.36). Tuy nhien, nhan vien n lai co xu hng ong y cao hn. Nhn chung, y kien
ve thoa man yeu to lng bong van cha c nhan vien boc lo ro quan iem.
Hnh 2.22 S khac biet trung bnh cac bien trong nhan to thoa man tien lng
3.02
3.36
3.22
3.1
3.41
3.29
3.28
3.42
3.36
1 2 3 4 5
Nam
N
Total
Mc lng cua toi thap hn so vi
ong nghiep cung nghe cong ty
khac
Mc lng hien tai khong tng
xng vi cong viec cua toi
Toi ngh rang toi nhan mc lng
khong cong bang so vi ong
nghiep

Hnh 2.23 S khac biet trung bnh cac bien trong nhan to thoa man lien he vi
supervisor
3.84
3.8
3.9
3.68
3.59
3.77
3.75
3.68
3.83
1 2 3 4 5
Toi de dang noi chuyen vi supervisor ve cong viec
Supervisor luon lang nghe y kien cua toi
Supervisor luon tin tng khi giao cong viec cho toi
Total
N
Nam

56
Hnh 2.24 S khac biet trung bnh cac bien trong nhan to thoa man moi trng lam viec
3.66
3.63
3.41
3.38
3.51
3.48
1 1.5 2 2.5 3 3.5 4 4.5 5
C s vat chat cong ty la
tot
Toi thoai mai khi lam
viec
Total
N
Nam

Tren c s phan tch va nhan xet s bo s khac biet trung bnh cac nhan to a khao sat
pha tren; e khang nh s khac biet la co y ngha, can tien hanh thu tuc kiem nh T-
test va ANOVA.

3.5.1 Kiem nh T-test
Ket qua kiem nh s khac biet trung bnh cac nhan to phan to theo tieu thc gii tnh,
bo phan, tnh trang hon nhan tom tat trong cac bang sau:

3.5.1.1 S khac biet trung bnh cac nhan to phan to theo tieu thc gii tnh

Bang 2.44 Ket qua kiem nh T-test phan to theo tieu thc gii tnh co y ngha
Levene's Test ur
Equality u
variances ttest ur Equality u Means
hhan tu 0ia dinh FhuJng sai
F Sig. t d Sig.(2tailed) Mean 0ierence Std. Errur 0ierence
Bang nhau
.G8G .4O8 2.588 221 .O12 .2O7O .11727
hTTML

Khac nhau
2.588 1O2.547 .O12 .2O7O .117O2
Bang nhau
5.G74 .O18 2.OOO 221 .O88 .1OO8 .OO558
hTTMS

Khac nhau
2.177 214.OG4 .O81 .1OO8 .OO177
Bang nhau
1.882 .241 2.882 221 .O21 .275O .117OG
hTTMMTLv

Khac nhau
2.887 2O5.GOO .O18 .275O .11521

Vi Sig = 0.012 < 0.05, o thoa man tien lng gia Nam va N la khac nhau co y
ngha, mc o thoa man lien he vi supervisor (Sig= 0.031 <0.08) va thoa man moi
trng lam viec (Sig= 0.021<0.05) gia Nam va n cung khac nhau co y ngha.

57
3.5.1.2 S khac biet trung bnh cac nhan to phan to theo tieu thc hon nhan

Bang 2.45 Ket qua kiem nh T-test phan to theo tieu thc hon nhan co y ngha
Levene's Test
ur Equality u
hhan tu 0ia dinh FhuJng sai
F Sig. t d
Sig.(2
tailed) Mean 0ierence Std. Errur 0ierence
Bang nhau
.122 .727 2.58O 221 .O12 .8O22 .11OO1
hTTML

Khac nhau
2.4OO 1G8.82O .O18 .8O22 .12OO8
Bang nhau
.O28 .88G 2.27O 221 .O24 .1G44 .O7212
hThL

Khac nhau
2.247 1G4.884 .O2G .1G44 .O7814
Bang nhau
.21G .G42 2.8O2 221 .O22 .2782 .12O84
hTuh

Khac nhau
2.881 17O.144 .O21 .2782 .11O88
Bang nhau
4.288 .O4O 2.287 218 .O28 .2GGO .11G74
hTAL00

Khac nhau
2.8OO 1O7.O48 .O18 .2GGO .111G7
Bang nhau
8.448 .OG5 2.8O8 221 .O22 .2472 .1O788
hTALTC

Khac nhau
2.425 1OO.72O .O1G .2472 .1O1O2

Mc o thoa man tien lng (Sig =0.012 <0.05); nhan to no lc (Sig =0.024 <0.05), ung
ho (Sig =0.022 <0.05) vi supervisor; nhan to ap lc gia nh (Sig =0.018 <0.05), ap lc
thechat (Sig =0.016 <0.05) gia cac nhan vien oc than va a lap gia nh khac nhau
co y ngha. Cac nhan to con lai cha tm thay s khac biet trung bnh co y ngha thong
ke.

3.5.2 Kiem nh ANOVA
Ket qua kiem nh s khac biet trung bnh cac nhan to phan to theo tieu thc nhom
tuoi, trnh o hoc van, tham nien phan tch nh sau:

3.5.2.1 S khac biet trung bnh cac nhan to phan to theo tieu thc nhom tuoi

Nhan to no lc vi supervisor vi cac bien quan sat Ai noi xau ngi quan ly trc tiep, toi phan
oi ngay lap tc Toi at mnh vao v tr cua ngi quan ly trc tiep e x l cong viec, To i ho tr ngi quan
ly trc tiep trong moi tnh huong co tr trung bnh cao cac nhom 36-45 tuoi (Mean =4.91),
23-35 tuoi (Mean =4.92). Nhan to gan ket to chc vi cac bien Toi se lam viec cham ch e
giup cong ty phat trien, Toi cam thay t hao khi lam viec tai Scavi-VN, Toi ke cho ban be cong ty Scavi-
VN la cong ty ln, Toi trung thanh vi cong ty vi Scavi-VN cua nhom 18-22 (Mean= 4.99)
chng to nhom tuoi nay rat gan bo vi to chc va hau het co tham nien t.

58
Hnh 2.25 o th mo ta tr trung bnh cac nhan to phan theo nhom tuoi
4.45
4.17
3.65
4.99
4.61
4.66
3.83
4.37
4.21
3.97
3.02
3.59
4.49
3.92
4.42
4.73
4.92
4.08
4.85
3.31
3.44
2.71
3.14
4.88
4.19
4.80
4.52
4.91
4.16
4.35
3.01
3.12
2.62
0 1 2 3 4 5 6
NTTML
NTTMS
NTTMMTLV
NTGK
NTCH
NTNL
NTDH
NTUH
NTALCV
NTALGD
NTALTC
36-45
23-35
18-22

Bang 2.46 Ket qua kiem nh ANOVA phan to theo tieu thc nhom tuoi co y ngha
ANOVA
Sum u Squares 0 Mean Square F Sig.
Between 0ruus
11.7O7 2 5.854 8.247 .OOO
within 0ruus
15G.154 22O .71O
Tutal
1G7.8G1 222
within 0ruus
1G7.GOO 22O .7G2
hTTML
Tutal
1GO.111 222
Between 0ruus
5.278 2 2.G8G 8.OO1 .O22
within 0ruus
148.GG7 22O .G7G
Tutal
158.O4O 222
within 0ruus
115.G8G 22O .52G
hT0K
Tutal
11G.OOO 222
Between 0ruus
G.O87 2 8.O1O 12.O15 .OOO
within 0ruus
55.271 22O .251
Tutal
G1.8O8 222
within 0ruus
OG.O84 22O .487
hThL
Tutal
O7.OO4 222
Between 0ruus
4.84O 2 2.425 8.187 .O48
within 0ruus
1G7.851 22O .7G1
hTuh
Tutal
172.2OO 222

Ket qua kiem nh cho thay, ch co 4 nhan to: thoa man tien lng, gan ket to chc, no
lc, ung ho vi supervisor gia cac nhom tuoi la khac nhau co y ngha.

59
Phan tch sau hn, ca ba nhom tuoi eu co mc o thoa man tien lng, ap lc cong
viec khac nhau co y ngha. Trong khi o, ch co nhom 18-22 tuoi va nhom 23-35 tuoi
co s khac biet ve mc o gan ket to chc va no lc vi supervisor.

Bang 2.47 Ket qua kiem nh ANOVA post hoc phan to theo tieu thc nhom tuoi co y
ngha
Tamhane
O5% Cunidence nterval
0eendent variable () nhum tuui (J) nhum tuui Mean 0ierence (J) Std. Errur Sig.
Luwer Buund uer Buund
2885
.8582(`) .2887O .O2G .OO8O 1.G184
hTTML 1822
8G45
1.8O88(`) .87851 .OOO .8142 2.8O24
hT0K 1822 2885
.5748(`) .177G1 .O14 .1OGO 1.O42G
hThL 1822 2885
.G88O(`) .14552 .OO1 .24OG 1.O2G5
2885
.OO44(`) .25O88 .OOO .21O7 1.5O81
hTALCv 1822
8G45
1.2O74(`) .82OOG .OO4 .8G45 2.O5O8
` The mean dierence is signiicant at the .O5 level.

3.5.2.2 S khac biet trung bnh cac nhan to phan to theo tieu thc trnh o hoc van
Nhan to no lc vi supervisor vi cac bien quan sat Ai noi xau ngi quan ly trc tiep, toi phan
oi ngay lap tc Toi at mnh vao v tr cua ngi quan ly trc tiep e x l cong viec, To i ho tr ngi quan
ly trc tiep trong moi tnh huong co tr trung bnh cao nhanvien trnho ai hoc (Mean
=4.95), cap 3 (Mean =4.93), cap 2 (Mean =4.94).

Hnh 2.26 o th mo ta tr trung bnh cac nhan to phan theo trnh o hoc van
3.58
4.42
3.76
4.33
4.55
4.94
4.02
4.71
3.27
3.57
2.84
3.37
4.93
4.54
4.98
5.00
4.93
4.25
4.58
3.84
3.41
2.41
3.86
4.42
3.67
4.47
4.76
4.96
4.09
4.58
3.36
3.65
2.84
0 1 2 3 4 5 6
NTTML
NTTMS
NTTMMTLV
NTGK
NTCH
NTNL
NTDH
NTUH
NTALCV
NTALGD
NTALTC
ai Hoc
Cap 3
Cap 2

60
Bang 2.48 Ket qua kiem nh ANOVA phan to theo tieu thc trnh o hoc van co y
ngha
Sum u Squares d Mean Square F Sig.
Between 0ruus
18.1O8 4 8.2O8 7.888 .OOO
within 0ruus
O7.828 218 .44G
hTTMS
Tutal
11O.51G 222
Between 0ruus
21.G42 4 5.41O 7.OO8 .OOO
within 0ruus
147.4GO 218 .G7G
hTTMMTLv
Tutal
1GO.111 222
Between 0ruus
1G.757 4 4.18O G.G57 .OOO
within 0ruus
187.182 218 .G2O
hT0K
Tutal
158.O4O 222
Between 0ruus
G.G1G 4 1.G54 8.2O8 .O12
within 0ruus
1OO.474 218 .5O2
hTCh
Tutal
11G.OOO 222
Between 0ruus
7.545 4 1.88G 7.G4O .OOO
within 0ruus
58.7G2 218 .247
hThL
Tutal
G1.8O8 222
Between 0ruus
5.4O7 4 1.874 8.274 .O12
within 0ruus
O1.5O7 218 .42O
hT0h
Tutal
O7.OO4 222
Between 0ruus
14.7O2 4 8.GO8 5.121 .OO1
within 0ruus
157.4O8 218 .722
hTuh
Tutal
172.2OO 222
Between 0ruus
18.888 4 8.45O 5.OG2 .OO1
within 0ruus
148.O88 218 .G88
hTALCv
Tutal
1G2.82O 222
Between 0ruus
1O.74O 4 2.G85 8.O4O .OO4
within 0ruus
14G.5O8 215 .G81
hTAL00
Tutal
157.248 21O
Between 0ruus
G.842 4 1.585 2.GGO .O88
within 0ruus
12O.4O2 218 .5O4
hTALTC
Tutal
185.888 222

Ket qua kiem nh cho thay, co 9 nhan to: thoa man lien he vi suprvisor, thoa man
moi trng lam viec, gan ket to chc, no lc, ung ho vi supervisor ; ap lc cong viec,
ap lc gia nh, ap lc the chat gia cac nhan vien co trnh o hoc van khac nhau co y
ngha.

Phan tch sau hn, nhom nhan vien co trnh o cap 3 co s khac biet vi cac nhom co
trnh o hoc van khac the hien hau het qua cac yeu to : thoa man lien he vi
supervisor, gan ket, cong hien, no lc, ung ho, ong hoa vi supervisor, ap lc cong
viec, gia nh, the chat. Trong khi o, nhom hoc van trnh o ai hoc khong tm thay
s khac biet so vi cac nhom khac cac nhan to cong hien, no lc vi supervisor, ap

61
lc cong viec, the chat. Chng to, nhom nhan vien trnh o ai hoc co cac hoat ong
ngoai cong viec nh giai tr, hoat ong khac nen khong do tm c cac khac biet cac
nhan to nay.

Bang 2.49 Ket qua kiem nh ANOVA post hoc phan to theo tieu thc trnh o hoc van
co y ngha
Tamhane
0eendent variable () Trinh du huc van (J) Trinh du huc van Mean 0ierence (J) Std. Errur Sig.
Ca 2
.51O8(`) .OOG58 .OOO .2888 .7877
Bai huc
.5147(`) .11575 .OOO .1888 .84G1
hTTMS Ca 8
Khac
.8217(`) .212GO .OO4 .1877 1.4558
Ca 2
.778G(`) .15487 .OOO .882G 1.2245
Bai huc
.8GOG(`) .1757G .OOO .8G52 1.874O
hTTMMTLv Ca 8
Khac
.5887(`) .2O25O .O5O .OOO2 1.1772
Ca 2
.G5G8(`) .1515O .OO1 .21G2 1.OO74
Bai huc
.5184(`) .1G4O8 .O25 .O8O8 .O87O
hT0K Ca 8
Khac
.88G4(`) .2G8O4 .O15 .1118 1.GGOO
hTCh Ca 2 Ca 8
.44G2(`) .11GG8 .OO8 .7817 .11O7
Ca 2
.48OO(`) .1O1O4 .OO1 .18G5 .7254
hThL Ca 8
Khac
.55OO(`) .18744 .OO1 .1G12 .O58G
hT0h Ca 8 Khac
.48O7(`) .1588O .O41 .O118 .O5O1
Ca 2
.555O(`) .17222 .O2O .O542 1.O55O
hTuh Ca 8
Bai huc
.G884(`) .18G85 .OO5 .1442 1.222G
Ca 2
.5G58(`) .1G25O .OOO .OO44 1.O8G2
hTALCv Ca 8
Khac
.88O2(`) .17788 .OOO .825O 1.8525
Ca 2
.G1O4(`) .157OO .OO2 1.O7OO .15O8
hTAL00 Khac
Bai huc
.GO78(`) .188OG .OO8 1.22G5 .1GOO
hTALTC Ca 8 Ca 2
.4812(`) .148O4 .O8G .845O .O1G5

3.5.2.3 S khac biet trung bnh cac nhan to phan to theo tieu thc tham nien

Phan tch s khac biet tr trung bnh cac nhan to phan to theo tieu thc tham nien nham
tm ra cac anh hng cua qua trnh cong tac len cac nhan to va tm ra cac ly giai hp
ly cac khac biet nay.

Ket qua kiem nh ANOVA cho thay co s khac biet trung bnh cac nhan to gia cac
nhom nhan vien co qua trnh tham nien lam viec co y ngha cac nhan to: thoa man
mc lng, thoa man lien he vi supervisor, gan ket to chc, no lc vi supervisor.

62
Bang 2.50 Ket qua kiem nh ANOVA phan to theo tieu thc tham nien co y ngha
Between 0ruus
14.857 8 4.O52 7.O8O .OOO
within 0ruus
158.OO8 21O .GOO
hTTML
Tutal
1G7.8G1 222
Between 0ruus
4.GO8 8 1.5GG 8.241 .O28
within 0ruus
1O5.818 21O .488
hTTMS
Tutal
11O.51G 222
Between 0ruus
5.484 8 1.828 2.GO7 .O47
within 0ruus
148.45G 21O .G78
hT0K
Tutal
158.O4O 222
Between 0ruus
8.O44 8 1.O15 8.814 .O11
within 0ruus
58.2G4 21O .2GG
hThL
Tutal
G1.8O8 222

Phan tch Post hoc ch thay co nhan to thoa man lng co s khac biet o thoa man tien
lng gia 2 nhom nhan vien lam viec di 2 nam va t 2 en 5 nam. ieu nay chng
to co s khac biet thoa man oi vi chnh sach lng bong gia hai nhom nay. Thc te
cho thay, ung la co tnh trang phan biet ang ke oi vi nhng nhan vien lam viec
di 2 nam, ly giai cua Ban quan tr a ra la nham khuyen khch cong nhan vien gan
bo vi Cong ty nen a ra cac chnh sach u ai lng bong nh c vay von vi lai
suat ho tr ngan hang vi nhng nhan vien lau nam. Qua o, chng minh cho cac nhan
vien mi thay c vien tng khi gan bo vi Cong ty.

Bang 2.51 Ket qua kiem nh ANOVA post hoc phan to theo tieu thc tham nien co y
ngha
Tamhane
0eendent variable () tham nien (J) tham nien
Mean
0ierence (
J) Std. Errur Sig.
hTTML duJi 2 nam tu 2 den 5 nam
.5G8O(`) .12415 .OOO .OO25 .2858

63
PHAN 3
KET LUAN VA KIEN NGH

Ket qua nghien cu cho thay, co s khac biet mc o thoa man cac nhan to the hien
tren tat ca cac nhan to: thoa man lng bong, thoa man lien he vi supervisor, thoa
man moi trng lam viec; ung ho, no lc, cong hien, ong hoa vi suprvisor; ap lc
congviec, gia nh, the chat, gan ket to chc. Khi kiem nh s khac biet nay tren cac
tieu thc nh tnh gii tnh, bo phan, o tuoi, tnh trang hon nhan, tham nien, trnh o
hoc van; thay noi bat len van e sau:

1. Mc o thoa man cong viec anh hng do cac yeu to thoa man tien lng va
thoa man moi trng lam viec. Nh vay, e thuc ay o thoa man cong viec cua
nhan vien, can co cac giai phap nang cao o thoa man tien lng va moi trng
lam viec. Trong khi yeu to moi trng lam viec nghieng ve mang vat chat co
the cai thien va nang cap mot cach nhanh chong, th yeu to thoa man lng bong
la van e pht tap can nghien cu va cac giai phap a ra can co s phan bien
khoa hoc.

Trong khi cac nhan to khac ch co s khac biet o thoa man anh hng bi mot
vai cac tieu thc nh tnh th nhan to thoa man tien lng co s khac biet hau
het cac tieu thc: Gia Nam va n, gia nhan vien van phong bo phan gian
tiep khac cong nhan bo phan trc tiep san xuat, gia ngi co gia nh va oc
than, gia ngi ln tuoi va ngi tre, gia nhan vien co trnh o ai hoc va cap
3. ieu nay chng to, tien lng van la van e muon th khi giai quyet bai
toan nhan lc. Du rang tien lng khong phai yeu to quan trong nhat trong viec
gi chan nhan vien, nhng mc lng thap, khong the hien tnh canh tranh tren
th trng th cung kho long thu hut ngi lao ong.

2. Long trung thanh vi Supervisor anh hng bi cac yeu to no lc, ong hoa,
ung ho cua nhan vien oi vi ngi quan ly trc tiep. Ngi quan ly trc tiep
gioi la ngi biet kch thch ong vien nhan vien, anh gia ung thc lc cua
nhan vien va la trach nhiem quan ly cua ngi lanh ao.

3. Mc o gan ket to chc anh hng bi cac yeu to ap lc gia nh, the chat va
tuoi. Co the hieu ap lc cong viec nh la mot thach thc, mot trach nhiem oi
vi to chc, v co tin vao kha nang lan tiem nang cua nhan vien th to chc mi
giao pho cong viec cho ho. Trong khi o, cac ap lc gia nh, the chat lai tng

64
quan nghch vi mc o gan ket to chc. Nh vay, mc o gan ket to chc con
anh hng bi cac yeu to ben ngoai ban than to chc.

ng tren goc o phan tch khach quan, da tren cac ket qua nghien cu c; toi
manh dan e xuat mot so kien ngh nham giai quyet bai toan nhan lc at ra t au.
Nhng kien ngh nay nham thuc ay s cai tien oi mi cac Doanh nghiep, ma trong
o Cong ty Scavi la v du ien hnh, nham ap ng nhu cau ngay cang cao cua ngi
lao ong. Bi le, khi nhu cau cua nhan vien cang c ap ng bien o cho phep, se
kch thch ho hoat ong het cong suat va tiem nang co the, t o gop phan thuc ay
Doanh nghiep phat trien, mot logic het sc hp ly va de hieu.

1. Mc o thoa man cong viec
o Mot so nghien cu cho rang, moi quan he gia nhan vien va Chu Doanh nghiep
trong khu vc phi quoc doanh la moi quan he nay la thue mn. Ngi chu
Doanh nghiep co nhieu quyen han hn va phai chu hoan toan trach nhiem ve
ket qua san xuat kinh doanh (Nhu cau, S thoa man cua nhan vien va mc o
gan ket oi vi to chc Tran Th Kim Dung, 2005). Ve van e nay, toi lai co y
kien khac. Trong khu vc Doanh nghiep nc ngoai, trach nhiem cong viec cua
nhan vien rat ro rang, chi tiet hoa trong ban mo ta cong viec. Ket qua cong viec
cua tng nhan vien ong gop nh the nao cho Doanh nghiep, mang lai li ch g,
bao nhieu cho Cong ty c thao luan mot cach chat che, minh bach ro rang; va
nhan vien se c hng quyen li g sau khi a thi hanh trach nhiem cong viec
cung c ghi trong ieu khoan phu luc hp ong.
o Moi quan he thue mn gia nhan vien va chu Doanh nghiep se thay oi khi cac
Doanh nghiep chuyen oi hnh thc au t sang hnh thc co phan. Cac Doanh
nghiep 100% von nc ngoai c chuyen oi hnh thc au t sang co phan
di s ieu chnh cua cac ieu khoan mi trong Luat Doanh nghiep, Luat au
t Viet Nam sa oi. V du cu the la Scavi, t ban chat la 100% von nc ngoai
chuyen oi sang hnh thc co phan va niem yet tren th trng chng khoan Viet
Nam va Singapore bat au t nam 2008. Che o ban gia co phan u ai cho cac
can bo cot can va nhan vien tham nien; che o cho vay von e mua chng
khoan va tr vao thu nhap hang thang cua nhan vien c anh gia cao. Luc o,
nhan vien la mot thanh vien lam chu Doanh nghiep va tan tam cong hien la muc
ch cuoi cung cua hang loat cac che o u ai nay.
2. Long trung thanh vi Supervisor
Mot so kien giai cu the e ngi quan ly trc tiep s dung e nang cao hnh anh
trong mat nhan vien va cai thien long trung thanh cua nhan vien cap di:

65
o Co tieu ch anh gia nhan vien ro rang. Quan trong hn la phai o lng c
cac tieu ch nay, tranh cac tieu ch chung chung dan ti s hieu lam cua cap
di. Cac tieu ch nay gan lien vi trach nhiem c giao thc hien va muc tieu
ma to chc mong muon at ti. Cac tieu ch c a ra t au ky e nhan vien
hieu ro cac yeu cau va s mong i cua ngi quan ly oi vi ho.
o Ngi quan ly khong nen thay oi cac yeu cau oi vi nhan vien khi bat au
tien hanh anh gia, v nhan vien se khong co c hoi e ieu chnh. Tuy nhien,
e tao s mi me va thach thc oi vi nhan vien, nha quan ly oi luc cung can
ieu chnh tieu ch anh gia va thong bao sm cho nhan vien biet.
o Noi dung thay oi co the nham ti muc ch khac phuc iem yeu cua to chc.
Chang han doanh so ban hang, so lng khach hang cua bo phan thng mai
nhng i kem no phai co hang loat cac bien phap cu the khen thng thch ang
la ong lc thuc ay tiem nang nhan vien.
o Tuy nhien, rat thng xay ra khoang cach trong nhan xet cua nha quan ly ve
nhan vien so vi ket qua t anh gia cua ho. Khoang cach nay neu khong c
xoa bo se la rao can ln trong viec anh gia nhan vien, oi khi gay ra s bat
man dan en kha nang ri bo to chc cua nhan vien v ho cho rang nha quan
ly khong hieu toi.
o Khac phuc tnh trang nay, ngi quan ly phai co thi gian theo doi hoat ong
cua nhan vien di quyen. Mot khi a nam vng cac viec lam tot cung nh
cha at yeu cau cua nhan vien, nha quan ly se co nhng anh gia khien nhan
vien tam phuc khau phuc. Tuy nhien, cac sai sot cua nhan vien can c nhac
nh ngay tc khac khi phat hien e ho nhan thay va tranh sai sot trong nhng
lan ke tiep. Ngi quan ly khong nen gom het cac nhan xet vao mot luc, ieu
nay se khien nhan vien ngac nhien va co the gay kho chu v ho cho rang nha
quan ly nho mon.
o Can hieu rang, tam ly nhan vien la neu qua trnh phan au cua ho khong
c khch le ong vien kp thi cua cap tren se khien ho nan long, khong con
ong lc phan au. Tuy nhien, ngi quan ly cung can canh bao thong tin kp
thi cho nhan vien biet mc o hoan thanh cong viec va cac tieu ch anh gia
khi ho ch gan hoan thanh cac ch tieu e ra va nhan manh neu tiep tuc the hien
nh hien tai th se khong c anh gia cao trong nhng lan ti.
o S dung cac cong cu quan ly nhan vien phu hp vi tnh huong cu the e at
nhng muc tieu cua to chc khong ch the hien ky nang quan ly ma con the hien
nghe thuat lanh ao. Cac cong cu cac nha quan ly nen s dung :
o oi thoai vi nhan vien. Mot so nha quan ly thng khong thch oi thoai trc
tiep vi nhan vien v ly do thieu thi gian hoac nhng ly do khac. ay la cong

66
viec rat quan trong, thong qua oi thoai trc tiep, nha quan ly mi a c cac
thong iep cua to chc va ca nhan nha quan ly ti nhan vien mot cach hu hieu.
o Gap g, trao oi vi nhan vien giup nha quan ly co cai nhn toan dien ve cac
moi quan he trong to chc, t o co cac quyet nh hp ly giai quyet cac mau
thuan, tao chat ket dnh cac ca nhan trong cung mot to chc.
o Lang nghe y kien cua nhan vien, e ho cung tham gia vao cac cong tac quan
ly, ieu nay khong lam giam uy tn cua nha quan ly ma con lam nhan vien knh
phuc, cam thay yen tam khi c phu ta cap tren.
o Cai tam cua nha quan ly, ay la khai niem mi trong quan ly. oi khi, nha
quan ly khong can phai co kien thc va trnh o xuat sac van co the thanh cong
trong cong viec neu co tam trong viec anh gia va s dung ngi.
o Trung thc, thang than, cong bang va quan tam ti yeu to con ngi the hien
cai tam cua ngi quan ly gioi. Ve mat ca nhan, ngi quan ly co the co thien
cam vi nhan vien nay hn cac nhan vien khac, nhng trong to chc ngi quan
ly phai to ra cong bang va quan tam ti cac nhan vien cua mnh. Viec khen che
ro rang tao ong lc lam viec hng thu cho nhan vien, kch thch ho sang tao
em lai li ch cho to chc.

3. Mc o gan ket to chc
e tm hieu tam t nguyen vong cua nhan vien va cac yeu to ben ngoai anh
hng en tam ly cua ho, can co mot so cong cu e kham pha nh sau:
o Khao sat nguyen vong cua nhan vien. Cac cuoc khao sat ve tam t nguyen
vong cua nhan vien luon can thiet. Cac nha quan ly tot luon biet cach thc tot
nhat e tien hanh khao sat nam bat tam ly va tnh hnh cua nhan vien.

o Lang nghe va san sang ieu chnh. Xac nh nhng van e ma nhan vien can
ap ng. Thao luan vi nhan vien ve to chc, moi trng lam viec, cac nhu cau
ca nhan va tiep thu nhng y kien sang kien giup cong viec tot hn, lam cho nhan
vien thay ho c quan tam va o la phng an hieu qua e nang cao mc o
gan ket to chc cua nhan vien.
o Thay oi cac che o ai ngo. Hien nay cac to chc, Doanh nghiep a co sang
kien tao ra nhieu che o ai ngo nh: phieu xem phim hay ca nhac cho ca gia
nh, nhng chuyen du lch cho nhan vien va con cai, cac phieu tap trong cac
trung tam the thao. Cac kieu ai ngo kieu nay to ra co hieu qua hn cac khoan
tien thng thong le. No mang lai hieu qua trong viec thu hut va gi chan nhan
vien, tang nang suat lam viec. oi khi, hnh thc ai ngo kieu nay giup tiet
kiem chi ph ang ke khi giam thieu cac khoan thng bang tien mat.

67
o Viec ai ngo qua cac hoat ong tap the em lai nhieu ket qua hn nhng
khoan tien thng. Mot chuyen du lch tap the se khien moi quan he gia nhan
vien va nha quan ly cai thien ang ke. Qua o, nhan vien co c hoi giao lu va
biet ngi quan ly muon g va ngc lai.
o Trong khi cac khoan tien thng thng b cac nhan vien khong nh noi a chi
vao viec g th cac chuyen du lch luon c ghi nh. Viec thng tien co the
phan tac dung khi nhan vien dan dan mong ch cac khoan tien thng nh ky
va cam thay bc xuc khi khong co.

Tren ay la mot so kien giai cu the nham tang cng o thoa man cong viec, long
trung thanh vi supervisor va gan ket to chc. Mot so y kien co the ung oi vi to
chc nay nhng khong ung vi mot to chc khac. Muc ch cuoi cung cua nghien cu
nay la noi len cac y kien khac nhau ve cach quan ly con ngi.

Tuy nhien, s cai tien, oi mi cac quan ly nhan vien con phu thuoc y thc nhan thc
cua cac thanh vien hoi ong quan tr. Cai tao t nhien a kho, thay oi mot nep ngh,
mot thoi quen hanh ong con kho hn. Nhng nep ngh cu ve quan he gia ngi lao
ong va Chu Doanh nghiep la quan he chu t, ngi lao ong la ngi lam thue; yeu to
nhan vien ch la chi ph au vao trong qua trnh san xuat luon la nhng rao can, nhc
nhoi trong viec huy ong nguon lc cau tao tinh than tap the hp nhat, vi muc tieu
duy nhat la li ch cua Doanh nghiep; hay noi rong hn, la li ch cua mot quoc gia,
mot at nc vi yeu to cau thanh la cac thc the cau thanh nen no la cac to chc
chnh tr, xa hoi va kinh doanh.

68
PHU LUC 1
MO HNH NHAN D OAN SAN LNG SAN PHAM
Year Month Time
Original
series
12-point
MA
series
2-point
MA
series
Seasonal
index
Adjusted
Seasonal
index
Deseasonal
series
Tren
series CI IC Ii
Forecast
series
2003 1/03 1 408,564 121.66 335,820 371,491.15 0.9040
2 2 423,798 102.11 415,038 371,839.30 1.1162 92.01 121.31 379,688.19
3 3 321,365 116.65 275,499 372,187.45 0.7402 81.22 91.14 434,150.40
4 4 300,110 138.87 216,106 372,535.60 0.5801 70.59 82.18 517,347.27
5 5 375,074 126.13 297,361 372,883.75 0.7975 73.01 109.22 470,334.11
6 6 451,673 392,901 392,652 115.031 148.88 303,372 373,231.90 0.8128 82.93 98.02 555,683.61
7 7 443,828 392,404 388,220 114.324 135.39 327,818 373,580.05 0.8775 90.35 97.13 505,784.24
8 8 313,853 384,036 388,014 80.887 82.28 381,424 373,928.20 1.0200 89.81 113.58 307,684.55
9 9 378,001 391,991 398,563 94.841 126.77 298,188 374,276.35 0.7967 90.45 88.08 474,454.86
10 10 446,438 405,136 404,817 110.281 132.87 335,987 374,624.50 0.8969 84.48 106.17 497,776.25
11 11 456,051 404,499 405,926 112.348 144.66 315,263 374,972.65 0.8408 85.99 97.77 542,425.26
12 12 396,056 407,353 409,458 96.727 125.29 316,102 375,320.80 0.8422 85.46 98.55 470,252.98
2004 1/04 13 402,597 411,564 407,594 98.774 121.66 330,916 375,668.95 0.8809 85.51 103.01 457,045.15
2 14 323,388 403,625 407,121 79.433 102.11 316,703 376,017.10 0.8423 89.09 94.55 383,954.18
3 15 416,822 410,617 413,085 100.905 116.65 357,332 376,365.25 0.9494 88.90 106.80 439,023.73
4 16 457,846 415,552 417,511 109.661 138.87 329,689 376,713.40 0.8752 86.57 101.09 523,149.06
5 17 367,435 419,469 420,290 87.424 126.13 291,305 377,061.55 0.7726 83.75 92.25 475,603.75
6 18 485,915 421,111 423,518 114.733 148.88 326,371 377,409.70 0.8648 86.80 99.63 561,903.69
7 19 494,360 425,925 426,649 115.870 135.39 365,142 377,757.85 0.9666 84.47 114.44 511,440.50
8 20 218,597 427,372 425,352 51.392 82.28 265,660 378,106.00 0.7026 87.73 80.08 311,122.23
9 21 461,903 423,332 426,868 108.208 126.77 364,375 378,454.15 0.9628 89.00 108.18 479,750.88
10 22 505,657 430,403 440,278 114.849 132.87 380,555 378,802.30 1.0046 96.15 104.48 503,327.44
11 23 503,053 450,153 457,492 109.959 144.66 347,755 379,150.45 0.9172 93.21 98.40 548,468.75
12 24 415,765 464,830 465,073 89.398 125.29 331,832 379,498.60 0.8744 92.93 94.10 475,487.50
2005 1/05 25 460,363 465,315 470,926 97.757 121.66 378,396 379,846.75 0.9962 91.61 108.74 462,127.93
2 26 340,753 476,537 480,529 70.912 102.11 333,709 380,194.90 0.8777 90.12 97.39 388,220.16
3 27 368,343 484,520 484,876 75.966 116.65 315,772 380,543.05 0.8298 91.12 91.07 443,897.06
4 28 542,698 485,232 492,343 110.227 138.87 390,790 380,891.20 1.0260 103.76 98.88 528,950.85
5 29 604,434 499,455 507,584 119.081 126.13 479,199 381,239.35 1.2570 114.94 109.36 480,873.38
6 30 662,038 515,713 517,684 127.885 148.88 444,666 381,587.50 1.1653 112.98 103.14 568,123.78
7 31 500,182 519,655 526,313 95.035 135.39 369,442 381,935.65 0.9673 108.52 89.13 517,096.76
8 32 353,261 532,971 540,287 65.384 82.28 429,317 382,283.80 1.1230 108.00 103.98 314,559.91
9 33 557,693 547,602 549,626 101.468 126.77 439,939 382,631.95 1.1498 109.44 105.06 485,046.91
10 34 514,200 551,650 546,691 94.057 132.87 386,985 382,980.10 1.0105 112.51 89.81 508,878.62
11 35 673,731 541,731 538,177 125.187 144.66 465,743 383,328.25 1.2150 116.54 104.26 554,512.24
12 36 610,856 534,623 531,850 114.855 125.29 487,539 383,676.40 1.2707 119.08 106.71 480,722.02
2006 1/06 37 507,676 529,077 530,355 95.724 121.66 417,285 384,024.55 1.0866 121.09 89.74 467,210.71
2 38 500,545 531,632 527,195 94.945 102.11 490,197 384,372.70 1.2753 119.13 107.05 392,486.15
3 39 543,914 522,757 526,332 103.340 116.65 466,286 384,720.85 1.2120 119.77 101.20 448,770.40
4 40 591,270 529,908 519,986 113.709 138.87 425,766 385,069.00 1.1057 110.54 100.03 534,752.64
5 41 485,412 510,065 503,048 96.494 126.13 384,837 385,417.15 0.9985 103.61 96.37 486,143.02
6 42 576,736 496,032 148.88 387,372 385,765.30 1.0042 94.41 106.37 574,343.87
7 43 433,633 135.39 320,288 386,113.45 0.8295 101.37 81.83 522,753.01
8 44 383,923 82.28 466,580 386,461.60 1.2073 98.57 122.49 317,997.59
9 45 451,190 126.77 355,924 386,809.75 0.9202 109.79 83.81 490,342.94
10 46 600,005 132.87 451,561 387,157.90 1.1663 95.45 122.19 514,429.80
11 47 435,623 144.66 301,141 387,506.05 0.7771 95.13 81.69 560,555.73
12 48 442,452 125.29 353,132 387,854.20 0.9105 485,956.53
1/07 49 121.66 388,202.35 472,293.50
2 50 102.11 388,550.50 396,752.14
3 51 116.65 388,898.65 453,643.73
4 52 138.87 389,246.80 540,554.43
5 53 126.13 389,594.95 491,412.66
6 54 148.88 389,943.10 580,563.95
7 55 135.39 390,291.25 528,409.27
8 56 82.28 390,639.40 321,435.26
9 57 126.77 390,987.55 495,638.96
10 58 132.87 391,335.70 519,980.99
11 59 144.66 391,683.85 566,599.22
12 60 125.29 392,032.00 491,191.05
1/08 61 121.66 392,380.15 477,376.28

69
2 62 102.11 392,728.30 401,018.12
3 63 116.65 393,076.45 458,517.06
4 64 138.87 393,424.60 546,356.22
5 65 126.13 393,772.75 496,682.29
6 66 148.88 394,120.90 586,784.04
7 67 135.39 394,469.05 534,065.53
8 68 82.28 394,817.20 324,872.94
9 69 126.77 395,165.35 500,934.99
10 70 132.87 395,513.50 525,532.17
11 71 144.66 395,861.65 572,642.72
12 72 125.29 396,209.80 496,425.57
1/9 73 121.66 396,557.95 482,459.06
2 74 102.11 396,906.10 405,284.11
3 75 116.65 397,254.25 463,390.40
4 76 138.87 397,602.40 552,158.01
5 77 126.13 397,950.55 501,951.93
6 78 148.88 398,298.70 593,004.13
7 79 135.39 398,646.85 539,721.79
8 80 82.28 398,995.00 328,310.62
9 81 126.77 399,343.15 506,231.02
10 82 132.87 399,691.30 531,083.36
11 83 144.66 400,039.45 578,686.21
12 84 125.29 400,387.60 501,660.08
1/10 85 121.66 400,735.75 487,541.84
2 86 102.11 401,083.90 409,550.10
3 87 116.65 401,432.05 468,263.73
4 88 138.87 401,780.20 557,959.80
5 89 126.13 402,128.35 507,221.57
6 90 148.88 402,476.50 599,224.22
7 91 135.39 402,824.65 545,378.05
8 92 82.28 403,172.80 331,748.30
9 93 126.77 403,520.95 511,527.04
10 94 132.87 403,869.10 536,634.54
11 95 144.66 404,217.25 584,729.70
12 96 125.29 404,565.40 506,894.60

70
PHU LUC 2

THA M DO Y KIEN CONG NHAN VIEN TAI CONG TY SCAVI-VN
BANG CAU HOI

Muc tieu cua cua cuoc tham do nay la tm hieu cam nhan cua Anh ch em Cong nhan oi vi Cong Ty. Thong tin tra li cua tng ca nhan
se c gi kn, chung toi ch cong bo ket qua tong hp. S tra li khach quan cua ban se gop phan quyet nh s thanh cong cua nghien
cu nay va giup Bo phan QLNS/TL co cai nhn tong quat va co y kien cu the oi vi Ban Giam oc Cong Ty. Cam n s hp tac cua ban.
Bo phan thc hien: Bo phan QLNS/TL

Sau ay la nhng thong tin au tien, Anh ch vui long ien vao thong tin ca nhan, khoanh tron mot con so tng cau hoi ma cac anh ch ong
y.

1. Ho va ten________________ Tuoi_____________________
2. Bo phan_________________
3. Gii tnh 1. Nam 2. N
4. Hoc van 1. Cap 1 2. Cap 2 3. Cap 3 4. ai hoc 5.Khac.
5. Tnh trang hon nhan 1. oc than 2. Ket hon 3. Khac
6. Tnh trang thng tru (que quan) 1.TPHCM 2.Bien Hoa 3. Tnh (ke ra) :
7. Tnh trang c tru(ang hien nay) 1.TPHCM 2.Bien Hoa 3. Khac
8. Nha ang (c tru) cua cac anh ch thuoc quyen s hu cua ai?
1.Nha cua cha me. 2.Nha cua cha me cho (chong/v) 3.Nha t mua.
4.Nha cua t nhan cho thue. 5.Nha ngi than. 6.Khac
9. Anh ch ve tham nha(que quan) bao nhieu lan trong mot nam?
1. Khong ve lan nao. 2. 1 lan/ nam.
3. 2 lan /nam. 4. Tren 2 lan /nam.
10. Anh ch ve tham nha trong trng hp nao?
1. Ngh phep cua cong ty. 2. Le Tet.
3.Nha co viec la ve. 4.Khac (ke ra):
11. Anh ch a lam viec tai cong ty
1. di 2 nam. 2. t 2 en 5 nam.
3.t 5 nam en 10 nam. 4. Tren 1 0 nam.
12. Mc lng cua anh ch tai cong ty Scavi la bao nhieu?
1. di 1 trieu 2. t 1trieu en 2.5 trieu
3.t 2.5 trieu en 5 trieu 4. Tren 5 trieu.

Tiep theo la nhng phat bieu lien quan en quan iem ca nhan. Cac anh ch vui long tra li bang cach khoanh tron 1 con so tng cau hoi.
Nhng con so nay the hien mc o ong y hoac khong ong y vi quy c nh sau:
Rat khong ong y Khong ong y Trung lap ong y Rat ong y
1 2 3 4 5
13. Nhn chung, toi thoa man vi cong viec hien tai. 1 2 3 4 5
14. Toi co kha nang lam tot cong viec nh nhieu ngi. 1 2 3 4 5
15. Toi se lam viec cham ch e giup cong ty phat trien. 1 2 3 4 5
16. Toi cam thay t hao khi lam viec tai Scavi-VN. 1 2 3 4 5
17. Toi luon ke cho ban be nghe cong ty Scavi-VN la 1 cong ty ln. 1 2 3 4 5
18. Toi cam thay rat trung thanh vi Scavi-VN. 1 2 3 4 5
19. Toi khong co y ngh ri bo cong ty Scavi-VN. 1 2 3 4 5
20. Toi khong trong ch 1 cong viec mi cong ty khac. 1 2 3 4 5

21. Khi 1 ai o noi xau ngi quan ly trc tiep, toi phan oi ngay lap tc. 1 2 3 4 5
22. Toi luon at mnh vao v tr cua ngi quan ly trc tiep e xem xet x ly cong viec. 1 2 3 4 5
23. Toi luon ho tr ngi quan ly trc tiep trong moi tnh huong. 1 2 3 4 5
24. Khi ngi quan ly trc tiep x ly khong cong bang, toi phan oi ngay lap tc. 1 2 3 4 5
25. Ngay ca khi khong co mat ngi quan ly trc tiep, toi van lam viec cham ch. 1 2 3 4 5
26. Toi lam het sc mnh cong viec ngi quan ly trc tiep a giao. 1 2 3 4 5
27. Toi lam viec tot e ngi quan ly trc tiep khong phai lo lang. 1 2 3 4 5
28. Toi lam viec tch cc doi s hng dan cua ngi quan ly trc tiep khong v tien. 1 2 3 4 5
29. Neu co the, toi c c lam viec lau dai vi ngi quan ly trc tiep. 1 2 3 4 5
30. Neu 1 ai khen ngi ngi quan ly trc tiep, toi ngh o la li khen that long. 1 2 3 4 5

71
31. Neu 1 ai ch trch ngi quan ly trc tiep, toi ngh o la ch trch ca nhan. 1 2 3 4 5
32. Thanh cong cua ngi quan ly trc tiep cung la thanh cong cua toi. 1 2 3 4 5
33. S hp tac cua toi vi ngi quan ly trc tiep la s hp tac cung co li. 1 2 3 4 5
34. Khi bat au cong viec, quan he gia toi va ngi quan ly trc tiep rat bnh ang. 1 2 3 4 5
35. Toi thch ngi quan ly trc tiep hn bat c ngi nao, v ho ai dien
cho li ch cua toi. 1 2 3 4 5

36. Cong viec cua toi rat cc nhoc 1 2 3 4 5
37. Cong viec cua toi chiem het thi gian cua toi, v vay toi khong co thi gian
cham soc con cai. 1 2 3 4 5
38. Cong viec cua toi rat met moi, ve en nha toi khong con u sc tu hop
sum vay vi gia nh. 1 2 3 4 5
39. Toi khong co u thi gian i chi vi chong con, ngay ca dp ngh le. 1 2 3 4 5
40. Toi phai chu trach nhiem giai quyet nhieu cong viec khong phai cua toi. 1 2 3 4 5
41. Toi khong xac nh c muc tieu cong viec cua toi 1 cach ro rang. 1 2 3 4 5
42. Toi khong the thoa man tat ca yeu cau cua ong nghiep. 1 2 3 4 5
43. Giai quyet cong viec cua ngi nay, toi phai huy bo ke hoach lam viec
vi ngi khac. 1 2 3 4 5
44. Toi khong co u thi gian e hoan thanh cong viec 1 cach tot ep. 1 2 3 4 5

45. Toi de dang noi chuyen vi ngi quan ly trc tiep ve cong viec. 1 2 3 4 5
46. Ngi quan ly trc tiep luon lang nghe y kien cua toi. 1 2 3 4 5
47. Ngi quan ly trc tiep luon tin tng khi giao cong viec cho toi. 1 2 3 4 5

48. Toi cam thay kiet que tinh than v cong viec. 1 2 3 4 5
49. Toi cam thay kiet sc v cong viec. 1 2 3 4 5
50. Toi cam thay that vong v cong viec. 1 2 3 4 5
51. Cong viec lam toi vo cung lo lang. 1 2 3 4 5
52. Toi mat an mat ngu v cong viec. 1 2 3 4 5
53. Toi phai thc khuya thng xuyen e giai quyet cong viec. 1 2 3 4 5
54. Cong viec lam cho tim toi luon ap manh hn bnh thng. 1 2 3 4 5

55. Toi ngh rang toi nhan mc lng khong cong bang so vi ong nghiep. 1 2 3 4 5
56. Mc lng hien tai khong tng xng vi cong viec cua toi. 1 2 3 4 5
57. Mc lng cua toi thap hn so vi ong nghiep cung nghe cong ty may khac. 1 2 3 4 5
58. ieu kien lam viec cua toi thap hn cong ty may khac. 1 2 3 4 5

59. Cong ty cham lo ay u cac phuc li xa hoi (BHXH, BHYT..) cho toi. 1 2 3 4 5
60. C s vat chat tai cong ty la tot. 1 2 3 4 5
61. Toi thoai mai khi lam viec. 1 2 3 4 5
62. .Cong ty khen thng khi toi hoan thanh tot cong viec c giao. 1 2 3 4 5
63. Toi a thang chc so vi luc mi gia nhap cong ty. 1 2 3 4 5

Cac anh ch con y kien nao khac khong? Anh ch hay viet ra.

Chan thanh cam n s hp tac cua cac anh ch.
(Xin vui long gi lai bang cau hoi nay cho bo phan QLNS/TL trc 16h30 ngay 13/08/2006).

72
PHU LUC 3
THONG TIN C BAN MAU

NHOM TUOI
Frequency Fercent valid Fercent
Cumulative
Fercent
1822
15 G.7 G.7 G.7
2885
2O2 OO.G OO.G O7.8
8G45
G 2.7 2.7 1OO.O
valid
Tutal
228 1OO.O 1OO.O

GII TNH, HON NHAN
truc tie gian tie

ham hu ham hu
Tutal
duc than
18 G4 88 25 14O
ket hun
17 2O 22 24 88
Cuunt
Tutal
85 84 55 4O 228
duc than
51.4% 7G.2% GO.O% 51.O% G2.8%
ket hun
48.G% 28.8% 4O.O% 4O.O% 87.2%
Cul %
Tutal
1OO.O% 1OO.O% 1OO.O% 1OO.O% 1OO.O%

TRNH O HOC VAN
Cumulative
Fercent
Ca 1
8 8.G 8.G 8.G
Ca 2
85 88.1 88.1 41.7
Ca 8
41 18.4 18.4 GO.1
Bai huc
GO 2G.O 2G.O 87.O
Khac
2O 18.O 18.O 1OO.O
valid
Tutal
228 1OO.O 1OO.O

GII TNH, TRNH O HOC VAN
truc tie gian tie

ham hu ham hu
Tutal
Ca 1
8 8
Ca 2
21 51 O 4 85
Ca 8
12 1O O 1O 41
Bai huc
8 82 25 GO
Khac
2 12 5 1O 2O
Cuunt
Tutal
85 84 55 4O 228
Ca 1
O.5% 8.G%
Ca 2
GO.O% GO.7% 1G.4% 8.2% 88.1%
Ca 8
84.8% 11.O% 1G.4% 2O.4% 18.4%
Bai huc
8.G% 58.2% 51.O% 2G.O%
Khac
5.7% 14.8% O.1% 2O.4% 18.O%
Cul %
Tutal

73
THNG TRU
Cumulative
Fercent
TFhCM
O2 41.8 41.8 41.8
Bien hua
58 28.8 28.8 G5.O
Khac
78 85.O 85.O 1OO.O
valid
Tutal
228 1OO.O 1OO.O
THNG TRU, C TRU
thuJng tru

TFhCM Bien hua Khac
Tutal
nha cua cha me
G4 8O 88 141
hha cua cha me
chu
5 2 7
hha tu mua
18 2 2 17
hha thue
7 2 28 82
hha nguJi than
8 1O 12 25
Khac
1 1
Cuunt
Tutal
O2 58 78 228
nha cua cha me
GO.G% 78.G% 48.7% G8.2%
hha cua cha me
chu
5.4% 2.G% 8.1%
hha tu mua
14.1% 8.8% 2.G% 7.G%
hha thue
7.G% 8.8% 2O.5% 14.8%
hha nguJi than
8.8% 18.O% 15.4% 11.2%
Khac
1.8% .4%
Cul %
Tutal
1OO.O% 1OO.O% 1OO.O% 1OO.O%
THA M QUE
Cumulative
Fercent
Khung ve lan nau
G5 2O.1 85.7 85.7
1 lan trung nam
45 2O.2 24.7 GO.4
2 lan trung nam
21 O.4 11.5 72.O
tren 2 lan trung
nam
51 22.O 28.O 1OO.O
valid
Tutal
182 81.G 1OO.O
Missing System
41 18.4
Tutal
228 1OO.O
DP VE QUE
Cumulative
Fercent
nghi he cung
ty
5G 25.1 84.8 84.8
le te t
41 18.4 25.5 GO.2
nha cu viec la ve
12 5.4 7.5 G7.7
Khung tra lJi
52 28.8 82.8 1OO.O
valid
Tutal
1G1 72.2 1OO.O
Missing System
G2 27.8
Tutal
228 1OO.O

74
THA M NIEN
Cumulative
Fercent
duJi 2 nam
14O G2.8 G2.8 G2.8
tu 2 den 5 nam
48 21.5 21.5 84.8
tu 5 nam den 1O nam
2O 18.O 18.O O7.8
tren 1O nam
G 2.7 2.7 1OO.O
valid

Tutal
228 1OO.O 1OO.O

NHOM TUOI, THAM NIE N

nhum tuui
Tutal
1822 2885 8G45
duJi 2 nam
11 12O 14O
tu 2 den 5 nam
4 44 48
tu 5 nam den 1O nam
24 5 2O
tren 1O nam
5 1 G
Cuunt

Tutal
15 2O2 G 228
duJi 2 nam
78.8% G8.O% G2.8%
tu 2 den 5 nam
2G.7% 21.8% 21.5%
tu 5 nam den 1O nam
11.O% 88.8% 18.O%
tren 1O nam
2.5% 1G.7% 2.7%
Cul %

Tutal
1OO.O% 1OO.O% 1OO.O% 1OO.O%

GII TNH, THA M NIEN
truc tie gian tie

ham hu ham hu
Tutal
duJi 2 nam
27 5G 42 15 14O
tu 2 den 5 nam
G 2G 8 18 48
tu 5 nam den 1O
nam
2 1 8 18 2O
tren 1O nam
1 2 8 G
Cuunt
Tutal
85 84 55 4O 228
duJi 2 nam
77.1% GG.7% 7G.4% 8O.G% G2.8%
tu 2 den 5 nam
17.1% 81.O% 5.5% 2G.5% 21.5%
tu 5 nam den 1O
nam
5.7% 1.2% 14.5% 8G.7% 18.O%
tren 1O nam
1.2% 8.G% G.1% 2.7%
Cul %
Tutal

75
PHU LUC 4
ANH GIA O TIN CAY CUA CAC THANG O.

KIM TRA TIN CY CA THANG O MC THOA MAN TIEN LNG
****** Method 2 (covariance matrix) will be used for this analysis ******

R E L I A B I L I T Y A N A L Y S I S - S C A L E (A L P H A)

1. C55 Toi ngh rang toi nhan mc lng khong cong bang so vi ong nghiep
2. C56 Mc lng hien tai khong tng xng vi cong viec cua toi
3. C57 Mc lng cua toi thap hn so vi ong nghiep cung nghe cong ty may khac

Mean Std Dev Cases
1. C55 3.2242 .8924 223.0
2. C56 3.2870 .9435 223.0
3. C57 3.3632 .7521 223.0

N of Cases = 223.0
N of
Statistics for Mean Variance Std Dev Variables
Scale 9.8744 5.4977 2.3447 3
Item Means Mean Minimum Maximum Range Max/Min Variance
3.2915 3.2242 3.3632 .1390 1.0431 .0048
Item-total Statistics
Scale Scale Corrected
Mean Variance Item- Squared Alpha
if Item if Item Total Multiple if Item
Deleted Deleted Correlation Correlation Deleted

C55 6.6502 2.4447 .8087 .7064 .8089
C56 6.5874 2.2074 .8560 .7496 .7660
C57 6.5112 3.0978 .6928 .4924 .9111
Reliability Coefficients 3 items

Alpha = .8855 Standardized item alpha = .8860

KIM TRA TIN CY CA THANG O MC THOA MAN LIEN HE VI SUPERVISOR

1. C45 Toi de dang noi chuyen vi ngi quan ly trc tiep ve cong viec
2. C46 Ngi quan ly trc tiep luon lang nghe y kien cua toi
3. C47 Ngi quan ly trc tiep luon tin tng khi giao cong viec cho toi
Mean Std Dev Cases
1. C45 3.7489 .7651 223.0
2. C46 3.6771 .7496 223.0
3. C47 3.8251 .5292 223.0

N of Cases = 223.0
N of
Scale 11.2511 2.9457 1.7163 3
3.7504 3.6771 3.8251 .1480 1.0402 .0055

C45 7.5022 1.1700 .7192 .5616 .5607
C46 7.5740 1.2096 .7121 .5563 .5691
C47 7.4260 1.9934 .4498 .2025 .8489



76
KIM TRA TIN CY CA THANG O MC THOA MAN MOI TRNG LAM VIEC



1. C60 C s vat chat tai cong ty la tot
2. C61 Toi thoai mai khi lam viec
Mean Std Dev Cases
1. C60 3.5112 .9293 223.0
2. C61 3.4843 .8157 223.0
N of Cases = 223.0
N of
Scale 6.9955 2.4369 1.5611 2
3.4978 3.4843 3.5112 .0269 1.0077 .0004


C60 3.4843 .6653 .5990 .3587 .
C62 3.5112 .8636 .5990 .3587 .



KIM TRA TIN CY CA THANG O MC GN KT VI CNG TY lan 1

1. C14 Toi co kha nang lam tot cong viec nh nhieu ngi
2. C15 Toi se lam viec cham ch e giup cong ty phat trien
3. C16 Toi cam thay t hao khi lam viec tai Scavi-VN
4. C17 Toi luon ke cho ban be nghe cong ty Scavi-VN la 1 cong ty ln
5. C18 Toi cam thay rat trung thanh vi Scavi-VN
Mean Std Dev Cases
1. C14 4.2377 .4472 223.0
2. C15 4.1211 .7344 223.0
3. C16 3.6323 .8900 223.0
4. C17 3.6771 .8131 223.0
5. C18 3.4439 .8778 223.0
N of Cases = 223.0
N of
Scale 19.1121 8.2622 2.8744 5
3.8224 3.4439 4.2377 .7937 1.2305 .1155

C14 14.8744 7.5878 .1925 .0880 .8478
C15 14.9910 5.6576 .5912 .5445 .7621
C16 15.4798 4.5660 .7635 .6626 .6994
C17 15.4350 5.0217 .7079 .5300 .7221
C18 15.6682 4.9164 .6616 .5022 .7387



77
KIM TRA TIN CY CA THANG O MC GN KT VI CNG TY Lan 2



1. C15 Toi se lam viec cham ch e giup cong ty phat trien
2. C16 Toi cam thay t hao khi lam viec tai Scavi-VN
3. C17 Toi luon ke cho ban be nghe cong ty Scavi-VN la 1 cong ty ln
4. C18 Toi cam thay rat trung thanh vi Scavi-VN

Mean Std Dev Cases

1. C15 4.1211 .7344 223.0
2. C16 3.6323 .8900 223.0
3. C17 3.6771 .8131 223.0
4. C18 3.4439 .8778 223.0

N of Cases = 223.0

N of
Scale 14.8744 7.5878 2.7546 4

3.7186 3.4439 4.1211 .6771 1.1966 .0822


C15 10.7534 4.9975 .6246 .5351 .8326
C16 11.2422 4.0132 .7803 .6607 .7633
C17 11.1973 4.5375 .6898 .5126 .8051
C18 11.4305 4.3904 .6597 .5020 .8193


KIM TRA TIN CY CA THANG O MC CONG HIEN VI SUPERVISOR lan 1


1. C21 Khi 1 ai o noi xau ngi quan ly trc tiep, toi phan oi ngay lap tc
2. C22 Toi luon at mnh vao v tr cua ngi quan ly trc tiep e xem xet x ly cong viec
3. C23 Toi luon ho tr ngi quan ly trc tiep trong moi tnh huong
4. C24 Khi ngi quan ly trc tiep x ly khong cong bang, toi phan oi ngay lap tc

Mean Std Dev Cases

1. C21 3.4933 .7586 223.0
2. C22 3.4888 .7282 223.0
3. C23 3.9193 .6993 223.0
4. C24 3.7309 .7286 223.0

N of Cases = 223.0
N of
Scale 14.6323 3.9272 1.9817 4
3.6581 3.4888 3.9193 .4305 1.1234 .0431

78
C21 11.1390 2.2464 .4862 .2953 .4649
C22 11.1435 2.5919 .3433 .3011 .5768
C23 10.7130 2.3587 .5026 .3744 .4592
C24 10.9013 2.7830 .2523 .1889 .7105

KIM TRA TIN CY CA THANG O MC CONG HIEN VI SUPERVISOR lan 2


1. C21 Khi 1 ai o noi xau ngi quan ly trc tiep, toi phan oi ngay lap tc
2. C22 Toi luon at mnh vao v tr cua ngi quan ly trc tiep e xem xet x ly cong viec
3. C23 Toi luon ho tr ngi quan ly trc tiep trong moi tnh huong
Mean Std Dev Cases
1. C21 3.4933 .7586 223.0
2. C22 3.4888 .7282 223.0
3. C23 3.9193 .6993 223.0

N of Cases = 223.0
N of
Scale 10.9013 2.7830 1.6682 3
3.6338 3.4888 3.9193 .4305 1.1234 .0611
C21 7.4081 1.5760 .3316 .1453 .7065
C22 7.4126 1.4687 .4442 .2989 .5506
C23 6.9821 1.3330 .5952 .3742 .3411

KIM TRA TIN CY CA THANG O MC NO LC VI SUPERVISOR

1. C25 Ngay ca khi khong co mat ngi quan ly trc tiep, toi van lam viec cham ch
2. C26 Toi lam het sc mnh cong viec ngi quan ly trc tiep a giao
3. C27 Toi lam viec tot e ngi quan ly trc tiep khong phai lo lang
Mean Std Dev Cases
1. C25 4.2018 .5449 223.0
2. C26 4.3722 .4845 223.0
3. C27 4.1435 .5510 223.0
N of Cases = 223.0
N of
Scale 12.7175 1.7442 1.3207 3
4.2392 4.1435 4.3722 .2287 1.0552 .0141

C25 8.5157 .8635 .5764 .3478 .7531
C26 8.3453 .8847 .6854 .4713 .6424
C27 8.5740 .8312 .6064 .3949 .7208


79
KIM TRA TIN CY CA THANG O MC UNG HO, ONG HOA VI SUPERVISOR
Chia lam 2 han to :ung ho, ong hoa: c28,c29,c33,c34,c35; c30, c31, c32


1. C28 Toi lam viec tch cc doi s hng dan cua ngi quan ly trc tiep khong v tien
2. C29 Neu co the, toi c c lam viec lau dai vi ngi quan ly trc tiep
3. C30 Neu 1 ai khen ngi ngi quan ly trc tiep, toi ngh o la li khen that long
4. C31 Neu 1 ai ch trch ngi quan ly trc tiep, toi ngh o la ch trch ca nhan
5. C32 Thanh cong cua ngi quan ly trc tiep cung la thanh cong cua toi
6. C33 S hp tac cua toi vi ngi quan ly trc tiep la s hp tac cung co li
7. C34 Khi bat au cong viec, quan he gia toi va ngi quan ly trc tiep rat bnh ang
8. C35 Toi thch ngi quan ly trc tiep hn bat c ngi nao, v ho ai dien cho li ch cua toi

Mean Std Dev Cases

1. C28 3.1166 1.1129 223.0
2. C29 3.4081 .7765 223.0
3. C30 3.3049 .6412 223.0
4. C31 3.2018 .6435 223.0
5. C32 3.5291 .8478 223.0
6. C33 3.8027 .7145 223.0
7. C34 3.8475 .6535 223.0
8. C35 3.3094 .9578 223.0

N of Cases = 223.0

N of
Scale 27.5202 17.7642 4.2148 8

3.4400 3.1166 3.8475 .7309 1.2345 .0719



C28 24.4036 12.9175 .4510 .2965 .8052
C29 24.1121 13.2982 .6821 .5768 .7598
C30 24.2152 14.6021 .5614 .4996 .7808
C31 24.3184 15.7495 .3134 .3453 .8092
C32 23.9910 13.5405 .5618 .4527 .7771
C33 23.7175 13.6721 .6779 .4915 .7631
C34 23.6726 14.9419 .4741 .2892 .7908
C35 24.2108 13.1040 .5398 .3548 .7818




80
KIM TRA TIN CY CA THANG O MC AP LC CONG VIEC
1. C40 Toi phai chu trach nhiem giai quyet nhieu cong viec khong phai cua toi
2. C42 Toi khong the thoa man tat ca yeu cau cua ong nghiep
3. C43 Giai quyet cong viec cua ngi nay, toi phai huy bo ke hoach lam viec
Mean Std Dev Cases

1. C40 2.7444 .8658 223.0
2. C42 2.8161 .8941 223.0
3. C43 2.4753 .8099 223.0
N of Cases = 223.0
N of
Scale 8.0359 4.1609 2.0398 3
2.6786 2.4753 2.8161 .3408 1.1377 .0323

C40 5.2915 2.2525 .4458 .1990 .7078
C42 5.2197 1.9380 .5718 .3477 .5494
C43 5.5605 2.1754 .5565 .3325 .5758


KIM TRA TIN CY CA THANG O MC AP LC GIA NH


1. C36 Cong viec cua toi rat cc nhoc
2. C37 Cong viec cua toi chiem het thi gian cua toi, v vay toi khong co thi gian cham soc con cai
3. C38 Cong viec cua toi rat met moi, ve en nha toi khong con u sc tu hop sum vay vi gia nh
4. C39 Toi khong co u thi gian i chi vi chong con, ngay ca dp ngh le
Mean Std Dev Cases

1. C36 3.0455 .7691 220.0
2. C37 2.7909 .8450 220.0
3. C38 2.6636 .9911 220.0
4. C39 2.6364 .7492 220.0
N of Cases = 220.0
N of
Scale 11.1364 7.2507 2.6927 4
2.7841 2.6364 3.0455 .4091 1.1552 .0349
C36 8.0909 4.7588 .5663 .3237 .7884
C37 8.3455 4.0810 .7192 .5230 .7153
C38 8.4727 3.7116 .6696 .4684 .7455
C39 8.5000 4.7991 .5759 .3468 .7849


81
KIM TRA TIN CY CA THANG O MC AP LC THE CHAT


1. C48 Toi cam thay kiet que tinh than v cong viec
2. C49 Toi cam thay kiet sc v cong viec
3. C50 Toi cam thay that vong v cong viec
4. C51 Cong viec lam toi vo cung lo lang
5. C52 Toi mat an mat ngu v cong viec
6. C53 Toi phai thc khuya thng xuyen e giai quyet cong viec
7. C54 Cong viec lam cho tim toi luon ap manh hn bnh thng

Mean Std Dev Cases

1. C48 2.3453 .8394 223.0
2. C49 2.2601 .7257 223.0
3. C50 2.2556 .7053 223.0
4. C51 2.6726 .8982 223.0
5. C52 2.3498 .8402 223.0
6. C53 2.0404 .7123 223.0
7. C54 2.2511 .7709 223.0

N of Cases = 223.0

N of
Scale 16.1749 21.4242 4.6286 7

2.3107 2.0404 2.6726 .6323 1.3099 .0360



C48 13.8296 15.5024 .7893 .8059 .9184
C49 13.9148 15.7810 .8874 .7967 .9098
C50 13.9193 16.1646 .8397 .8158 .9145
C51 13.5022 15.1790 .7770 .6511 .9204
C52 13.8251 16.0729 .6895 .5515 .9285
C53 14.1345 16.9188 .6823 .6107 .9279
C54 13.9238 15.8455 .8121 .7149 .9161



82
PHU LUC 5
PHAN TCH NHAN TO
PHAN TCH THANG O MC THOA MAN TIEN LNG
KMO and Bartlett's Test
KaiserMeyer0lkin Measure u Samling Adequacy.
.GO8
Arux. ChiSquare
41G.1O7
d
8
Bartlett's Test u Shericity
Sig.
.OOO

Communalities
nitial Extractiun
Tui nghi rang tui nhan muc luJng khung cung bang su vJi dung nghie
1.OOO .888
Muc luJng hien tai khung tuJng xung vJi cung viec cua tui
1.OOO .884
Muc luJng cua tui tha hJn su vJi dung nghie cung nghe J cung ty khac
1.OOO .725
Extraction Method: Principal Component Analysis.

Total Variance Explained
nitial Eigenvalues Extractiun Sums u Squared Luadings
Cumunent
Tutal % u variance Cumulative % Tutal % u variance Cumulative %
1
2.447 81.554 81.554 2.447 81.554 81.554
2
.8O8 18.27O O4.888
8
.155 5.1G7 1OO.OOO

Component Matrix(a)
Cumunent

1
.O15
.O4O
Muc luJng cua tui tha hJn su vJi dung nghie cung nghe J cung ty
khac
.851
a 1 cumunents extracted.

Component Score Coefficient Matrix
Cumunent

1
.874
.884
.848
Extraction Method: Principal Component Analysis. Rotation Method: Varimax with Kaiser Normalization.

83
PHAN TCH THANG O MC THOA MAN LIEN HE VI SUPERVISOR

.G28
Arux. ChiSquare
222.7O1
d
8
Sig.
.OOO

Communalities
nitial Extractiun
Toi de dang noi chuyen vi ngi quan ly trc tiep ve cong viec

1.OOO .7O4
Ngi quan ly trc tiep luon lang nghe y kien cua toi 1.OOO .78G
Ngi quan ly trc tiep luon tin tng khi giao cong viec cho toi
1.OOO .488

Cumunent
1
2.OG7 G8.OO2 G8.OO2 2.OG7 G8.OO2 G8.OO2
2
.G71 22.858 O1.2GO
8
.2G2 8.74O 1OO.OOO

Component Matrix(a)
Cumunent

1

.8O1
Ngi quan ly trc tiep luon lang nghe y kien cua toi
.88G
.GO8

Cumunent

1

.481
Ngi quan ly trc tiep luon lang nghe y kien cua toi .42O
.888

84
PHAN TCH THANG O MC THOA MAN MOI TRNG LAM VIEC

.5OO
Arux. ChiSquare
O7.O7G
0
1
Sig.
.OOO

Communalities
nitial Extractiun
CJ sJ va t chat cung ty la tut
1.OOO .7OO
Tui thuai mai khi lam vie c
1.OOO .7OO

Cumunent
1
1.5OO 7O.O48 7O.O48 1.5OO 7O.O48 7O.O48
2
.4O1 2O.O52 1OO.OOO

Component Matrix(a)
Cumunent

1
.8O4
.8O4

Cumunent

1
.55O
.55O

85
PHAN TCH THANG O MC GN KT VI CNG TY
.784
Arux. ChiSquare
424.5OG
0
G
Sig.
.OOO

Communalities
nitial Extractiun

1.OOO .G17
1.OOO .7OO
Toi luon ke cho ban be nghe cong ty Scavi-VN la 1 cong ty ln
1.OOO .G84
Toi cam thay rat trung thanh vi Scavi-VN
1.OOO .G52

Cumunent
1
2.752 G8.811 G8.811 2.752 G8.811 G8.811
2
.G81 17.O2O 85.84O
8
.887 8.425 O4.2G5
4
.22O 5.785 1OO.OOO

Component Matrix(a)
Cumunent
1
Toi se lam viec cham ch e giup cong ty phat trien .785
.8O4
.827
.8O8

Cumunent

1
.285
.825
.8OO
.2O8
Rotation Method: Varimax with Kaiser Normalization.

86
PHAN T CH THANG O MC CONG HIEN VI SUPERVISOR
.5G4
Arux. ChiSquare
112.78O
0
8
Sig.
.OOO

Communalities
nitial Extractiun
Khi 1 ai o noi xau ngi quan ly trc tiep, toi phan oi ngay lap tc 1.OOO .4O5
Toi luon at mnh vao v tr cua ngi quan ly trc tiep e xem xet x ly cong viec
1.OOO .G14
Toi luon ho tr ngi quan ly trc tiep trong moi tnh huong
1.OOO .754

Cumunent
1
1.778 5O.OO7 5O.OO7 1.778 5O.OO7 5O.OO7
2
.81O 2G.O84 8G.O82
8
.418 18.O18 1OO.OOO

Component Matrix(a)
Cumunent

1
Khi 1 ai o noi xau ngi quan ly trc tiep, toi phan oi ngay lap tc .G87
.784
Toi luon ho tr ngi quan ly trc tiep trong moi tnh huong .8G8


Cumunent

1
Khi 1 ai o noi xau ngi quan ly trc tiep, toi phan oi ngay lap tc .85O
Toi luon at mnh vao v tr cua ngi quan ly trc tiep e xem xet x ly cong viec .442
Toi luon ho tr ngi quan ly trc tiep trong moi tnh huong .4OO

87
PHAN TCH THANG O MC NO LC VI SUPERVISOR
.G87
Arux. ChiSquare
1OG.11O
0
8
Sig.
.OOO

Communalities

nitial Extractiun

1.OOO .G5O
1.OOO .7G8

1.OOO .G88


Cumunent
1
2.1O2 7O.O52 7O.O52 2.1O2 7O.O52 7O.O52
2
.58O 17.G7O 87.721
8
.8G8 12.27O 1OO.OOO

Component Matrix(a)

Cumunent

1

.8OG
.874

.82O


Cumunent

1

.884
.41G

.8O5

88
PHAN TCH THANG O MC UNG HO, ONG HOA VI SUPERVISOR
.771
Arux. ChiSquare
584.41G
0
28
Sig.
.OOO

Communalities
nitial Extractiun
Toi lam viec tch cc doi s hng dan cua ngi quan ly trc tiep khong v tien 1.OOO .52O
Neu co the, toi c c lam viec lau dai vi ngi quan ly trc tiep
1.OOO .G5O
Neu 1 ai khen ngi ngi quan ly trc tiep, toi ngh o la li khen that long 1.OOO .G4G
Neu 1 ai ch trch ngi quan ly trc tiep, toi ngh o la ch trch ca nhan 1.OOO .788
Thanh cong cua ngi quan ly trc tiep cung la thanh cong cua toi
1.OOO .548
S hp tac cua toi vi ngi quan ly trc tiep la s hp tac cung co li 1.OOO .G22
Khi bat au cong viec, quan he gia toi va ngi quan ly trc tiep rat bnh ang
1.OOO .4O8
Toi thch ngi quan ly trc tiep hn bat c ngi nao, v ho ai dien cho li ch cua toi 1.OOO .5O4

Cumunent
nitial Eigenvalues Extractiun Sums u Squared Luadings Rutatiun Sums u Squared Luadings
Tutal % u variance Cumulative % Tutal % u variance Cumulative % Tutal % u variance Cumulative %
1
8.577 44.71O 44.71O 8.577 44.71O 44.71O 2.G82 88.58O 88.58O
2
1.158 14.48O 5O.1OO 1.158 14.48O 5O.1OO 2.O58 25.GGO 5O.1OO
8
.844 1O.551 GO.741
4
.G87 8.5O1 78.882
5
.5O7 7.4G4 85.7OG
G
.51G G.445 O2.241
7
.8G7 4.588 OG.825
8
.254 8.175 1OO.OOO

Component Matrix(a)
Cumunent

1 2
Toi lam viec tch cc doi s hng dan cua ngi quan ly trc tiep khong v tien .584 .488
Neu co the, toi c c lam viec lau dai vi ngi quan ly trc tiep .7OG .158
Neu 1 ai khen ngi ngi quan ly trc tiep, toi ngh o la li khen that long
.GO5 .4O5
Neu 1 ai ch trch ngi quan ly trc tiep, toi ngh o la ch trch ca nhan .44G .781
Thanh cong cua ngi quan ly trc tiep cung la thanh cong cua toi .7O4 .228
S hp tac cua toi vi ngi quan ly trc tiep la s hp tac cung co li
.78O .O1G
Khi bat au cong viec, quan he gia toi va ngi quan ly trc tiep rat bnh ang .5OO .882
Toi thch ngi quan ly trc tiep hn bat c ngi nao, v ho ai dien cho li ch cua toi
.G74 .224

89

Rotated Component Matrix(a)
Cumunent

1 2
Toi lam viec tch cc doi s hng dan cua ngi quan ly trc tiep khong v tien .727 .O12
Neu co the, toi c c lam viec lau dai vi ngi quan ly trc tiep .72O .858
.8O5 .744
Neu 1 ai ch trch ngi quan ly trc tiep, toi ngh o la ch trch ca nhan .OOO .852
.42O .GOO
S hp tac cua toi vi ngi quan ly trc tiep la s hp tac cung co li .G8G .4G7
Khi bat au cong viec, quan he gia toi va ngi quan ly trc tiep rat bnh ang .7OO .O5G
Toi thch ngi quan ly trc tiep hn bat c ngi nao, v ho ai dien cho li ch cua
toi
.G71 .282
a Rutatiun cunverged in 8 iteratiuns.
Cumunent

1 2
Toi lam viec tch cc doi s hng dan cua ngi quan ly trc tiep khong v tien .857 .1O7
Neu co the, toi c c lam viec lau dai vi ngi quan ly trc tiep
.2GO .O27
.O58 .8O5
Neu 1 ai ch trch ngi quan ly trc tiep, toi ngh o la ch trch ca nhan .285 .577
.O87 .27G
S hp tac cua toi vi ngi quan ly trc tiep la s hp tac cung co li .184 .128
Khi bat au cong viec, quan he gia toi va ngi quan ly trc tiep rat bnh ang
.881 .1G1
Toi thch ngi quan ly trc tiep hn bat c ngi nao, v ho ai dien cho li ch cua
toi
.2G7 .O8O

Scree Plot
Component Number
8 7 6 5 4 3 2 1
E
i
g
e
n
v
a
l
u
e
4
3
2
1
0

90
PHAN TCH THANG O MC AP LC CONG VIEC
.G52
Arux. ChiSquare
128.824
d
8
Sig.
.OOO

Communalities
nitial Extractiun
Tui hai chiu trach nhiem giai quyet nhieu cung viec khung hai cua tui
1.OOO .52G
Tui khung the thua man tat ca yeu cau cu a dung nghie
1.OOO .GO4
0iai quyet cung viec nguJi nay, tu i huy ke huach lam viec vJi nguJi khac
1.OOO .G74

Cumunent
1
1.8O4 G8.144 G8.144 1.8O4 G8.144 G8.144
2
.G57 21.O1O 85.O54
8
.448 14.O4G 1OO.OOO

Component Matrix(a)
Cumunent

1
.725
.888
.821

Cumunent

1
.888
.44O
.488

91
PHAN TCH THANG O MC AP LC GIA NH
.78G
Arux. ChiSquare
2OO.G24
d
G
Sig.
.OOO

Communalities
nitial Extractiun
Cong viec cua toi rat cc nhoc 1.OOO .558
Cong viec cua toi chiem het thi gian cua toi, v vay toi khong co
thi gian cham soc con cai
1.OOO .74O
Cong viec cua toi rat met moi, ve en nha toi khong con u sc tu
hop sum vay vi gia nh
1.OOO .G87
Toi khong co u thi gian i chi vi chong con, ngay ca dp ngh le

1.OOO .575


Cumunent
1
2.5GO G4.OO7 G4.OO7 2.5GO G4.OO7 G4.OO7
2
.5O5 14.874 78.881
8
.5O8 12.584 O1.4G5
4
.841 8.585 1OO.OOO

Component Matrix(a)
Cumunent

1
Cong viec cua toi rat cc nhoc .747
Cong viec cua toi chiem het thi gian cua toi, v vay toi khong co thi gian cham
soc con cai
.8GO
Cong viec cua toi rat met moi, ve en nha toi khong con u sc tu hop sum vay
vi gia nh
.82O

.758
Cumunent

1
Cong viec cua toi rat cc nhoc .2O2
Cong viec cua toi chiem het thi gian cua toi, v vay toi khong co thi gian cham soc con cai .88G
Cong viec cua toi rat met moi, ve en nha toi khong con u sc tu hop sum vay vi gia nh
.824

.2OG
xtraction Method: Principal Component Analysis. Rotation Method: Varimax with Kaiser Normalization.

92
PHAN TCH THANG O MC AP LC THE CHAT
.882
Arux. ChiSquare
1851.872
d
21
Sig.
.OOO
Communalities
nitial Extractiun
Tui cam thay kie t que tinh than vi cung viec
1.OOO .785
Tui cam thay kie t suc vi cung viec
1.OOO .855
Tui cam thay that vung vi cung viec
1.OOO .7O4
Cung viec lam tui vu cung lu lang
1.OOO .7O2
Tui mat an mat ngu vi cung viec
1.OOO .584
Tui hai thuc khuya thuJng xuyen de giai quyet cung viec
1.OOO .581
Cung viec lam chu tim tui luun da manh hJn binh thuJng
1.OOO .755
Cumunent
1
5.OO5 71.5O1 71.5O1 5.OO5 71.5O1 71.5O1
2
.GO7 O.O52 81.452
8
.512 7.815 88.7G7
4
.2O5 4.212 O2.O7O
5
.215 8.OG7 OG.O4G
G
.1GG 2.8GG O8.418
7
.111 1.587 1OO.OOO
Component Matrix(a)
Cumunent

1
.857
.O25
.8O1
.888
.7G4
.7G2
.8GO
Cumunent

1
Tui cam thay kie t que tinh than vi cung viec .171
Tui cam thay kie t suc vi cung viec .185
Tui cam thay that vung vi cung viec .178
Cung viec lam tui vu cung lu lang .1G7
Tui mat an mat ngu vi cung viec .158
Tui hai thuc khuya thuJng xuyen de giai quyet cung viec .152
Cung viec lam chu tim tui luun da manh hJn binh thuJng .174

93
PHU LUC 6
PHAN TCH HOI QUY TUYEN TNH BOI

KIEM NH MO HNH O THOA MAN CONG VIEC
Variables Entered/Removed(b)

Mudel
variables
Entered
variables
Remuved Methud
1
hTTMMTLv,
hTTMS,
hTTML(a)
. Enter
a All requested variables entered.
b 0eendent variable. Thua man vJi cung viec hien tai

Model Summary(b)

Mudel R R Square
Adjusted R
Square
Std. Errur u the
Estimate 0urbinwatsun
1
.88O(a) .115 .1O8 .84O 2.O81
a Fredicturs. (Cunstant), hTTMMTLv, hTTMS, hTTML

ANOVA(b)

Mudel Sum u Squares d Mean Square F Sig.
Regressiun
2O.O17 8 G.G72 O.4G7 .OOO(a)
Residual
154.85O 21O .7O5
1
Tutal
174.877 222
a Fredicturs. (Cunstant), hTTMMTLv, hTTMS, hTTML

Coefficients(a)

unstandardi/ed Cueicients
Standardi/ed
Cueicients Cullinearity Statistics
Mudel
B Std. Errur Beta
t Sig.
Tulerance vF
(Cunstant)
1.28O .578 2.127 .O85
hTTML
.2O2 .O75 .1O8 2.7O5 .OO7 .751 1.882
hTTMS
.O17 .O82 .O18 .2OO .841 .O88 1.OGG
1
hTTMMTLv
.8O8 .O7G .887 5.155 .OOO .715 1.8O8
a 0eendent variable. Thua man vJi cung viec hien tai

94
KIEM NH MO HNH LONG TRUNG THANH VI SUPERVISOR

Mudel
variables
Entered
variables
Remuved Methud
1
hTuh, hThL,
hT0h,
hTCh(a)
. Enter
b 0eendent variable. hTTMS

Model Summary(b)

Mudel R R Square
Adjusted R
Square
Std. Errur u the
1
.G7O(a) .448 .488 .5288G 1.O72
a Fredicturs. (Cunstant), hTuh, hThL, hT0h, hTCh

ANOVA(b)

Regressiun
4O.548 4 12.88G 44.284 .OOO(a)
Residual
GO.O78 218 .28O
1
Tutal
11O.51G 222
a Fredicturs. (Cunstant), hTuh, hThL, hT0h, hTCh

Coefficients(a)

Standardi/ed
Mudel
B Std. Errur Beta
t Sig.
Tulerance vF
(Cunstant)
.G17 .871 1.GG1 .OO8
hTCh
.OOG .OG4 .OOG .O87 .O81 .5O1 1.GO2
hThL
.2O8 .O77 .151 2.G27 .OOO .7G8 1.811
hT0h
.8O1 .OG2 .282 4.882 .OOO .748 1.845
1
hTuh
.88O .O5O .428 G.888 .OOO .G5O 1.51G
a 0eendent variable. hTTMS

95
KIEM NH MO HNH O GAN KET TO CHC


Mudel
variables
Entered
variables
Remuved Methud
1
Trinh du huc
van, hTALTC,
tuui, giJi tinh,
hTALCv,
hTAL00(a)
. Enter
b 0eendent variable. hT0K

Model Summary(b)

Mudel R R Square
Adjusted R
Square
Std. Errur u the
1
.872(a) .18O .114 .7884O 1.OG8
a Fredicturs. (Cunstant), Trinh du huc van, hTALTC, tuui, giJi tinh, hTALCv, hTAL00

ANOVA(b)

Regressiun
21.817 G 8.558 5.71G .OOO(a)
Residual
182.8OG 218 .G22
1
Tutal
158.718 21O
a Fredicturs. (Cunstant), Trinh du huc van, hTALTC, tuui, giJi tinh, hTALCv, hTAL00

Coefficients(a)

Standardi/ed
Mudel
B Std. Errur Beta
t Sig.
Tulerance vF
(Cunstant)
4.2O2 .57O 7.528 .OOO
hTALCv
.OO8 .OG7 .OOG 1.8O8 .1G4 .85G 1.1GO
hTAL00
.1OO .O8G .2O1 2.81O .O22 .582 1.878
hTALTC
.187 .O8O .17G 2.OOO .O87 .574 1.742
tuui
.O44 .O15 .1O8 2.O87 .OO4 .O4O 1.OG4
giJi tinh
.O4O .1OO .O2O .451 .G52 .O88 1.O12
1
Trinh du huc
van
.O52 .O47 .O71 1.1OG .27O .O72 1.O2O
a 0eendent variable. hT0K

a 0eendent variable. hT0K

96
PHU LUC 7

S KHAC BIET TRUNG BNH VE MC THOA MAN TIEN LNG PHAN TO THEO CAC TIEU THC

GII TNH Mean
giJi tinh

ham hu Tutal
8.O2 8.8G 8.22
8.1O 8.41 8.2O
8.28 8.42 8.8G

NHOM TUOI Mean
nhum tuui

1822 2885 8G45 Tutal
4.O7 8.17 8.OO 8.22
8.O8 8.25 2.88 8.2O
4.O7 8.88 2.G7 8.8G

HOC VAN Mean
Trinh du huc van

Ca 1 Ca 2 Ca 8 Bai huc Khac Tutal
8.25 8.1G 8.O5 8.45 8.17 8.22
8.5O 8.21 8.O5 8.52 8.81 8.2O
8.75 8.85 8.O5 8.5O 8.45 8.8G

THA M NIEN Mean
tham nien
Tui nghi rang tui nhan muc luJng khung cung
bang su vJi dung nghie
Muc luJng hien tai khung tuJng xung
vJi cung viec cua tui
Muc luJng cua tui tha hJn su vJi dung nghie
cung nghe J cung ty khac
duJi 2 nam
2.O5 8.1O 8.8O
tu 2 den 5 nam
8.GO 8.G8 8.5G
tu 5 nam den
1O nam
8.G2 8.5O 8.81
tren 1O nam
4.OO 8.5O 8.5O
Tutal
8.22 8.2O 8.8G

97
GII TNH, NHOM TUOI Mean
giJi
tinh
nhum
tuui
1822
4.OO 4.OO 4.OO
2885
2.O8 8.O7 8.25
8G45
8.OO 2.OO 8.OO
ham
Tutal
8.O2 8.1O 8.28
1822
4.OO 8.O1 4.OO
2885
8.81 8.88 8.8O
8G45
8.OO 8.OO 2.GO
hu
Tutal
8.8G 8.41 8.42

GII TNH, HOC VAN Mean
giJi
tinh
Trinh du
huc van
Ca 1

Ca 2
8.O7 8.18 8.87
Ca 8
2.OO 2.O5 2.O5
Bai huc
8.1O 8.22 8.88
Khac
2.48 2.8G 8.48
ham
Tutal
8.O2 8.1O 8.28
Ca 1
8.25 8.5O 8.75
Ca 2
8.22 8.25 8.85
Ca 8
8.2O 8.15 8.15
Bai huc
8.75 8.8G 8.G4
Khac
8.41 8.45 8.45
hu
Tutal
8.8G 8.41 8.42

S KHAC BIET TRUNG BNH VE MC THOA MAN LIEN HE VI
SUPERVISOR PHAN TO THEO CAC TIEU THC

GII TNH Mean
giJi tinh

ham hu Tutal
Toi de dang noi chuyen vi ngi quan ly trc tiep ve cong viec 8.84 8.G8 8.75
Ngi quan ly trc tiep luon lang nghe y kien cua toi 8.8O 8.5O 8.G8

8.OO 8.77 8.88

NHOM TUOI Mean
nhum tuui

1822 2885 8G45 Tutal
Toi de dang noi chuyen vi ngi quan ly trc tiep ve cong viec 8.G7 8.74 4.17 8.75
Ngi quan ly trc tiep luon lang nghe y kien cua toi 8.2O 8.7O 4.17 8.G8

8.GO 8.84 8.88 8.88

98
THA M NIEN Mean
tham nien
Toi de dang noi chuyen vi
ngi quan ly trc tiep ve
cong viec
Ngi quan ly trc tiep luon lang
nghe y kien cua toi
Ngi quan ly trc tiep luon tin tng khi
giao cong viec cho toi

duJi 2 nam
8.7O 8.7O 8.8O
tu 2 den 5 nam
8.G2 8.5O 8.75
tu 5 nam den 1O nam
4.O7 8.7O 8.O7
tren 1O nam
4.88 4.OO 4.88
Tutal
8.75 8.G8 8.88

giJi
tinh
nhum
tuui
Toi de dang noi chuyen vi ngi quan
ly trc tiep ve cong viec
Ngi quan ly trc tiep luon lang
nghe y kien cua toi
Ngi quan ly trc tiep luon tin tng
khi giao cong viec cho toi

1822
4.OO 8.5O 8.5O
2885
8.84 8.81 8.O2
8G45
4.OO 4.OO 4.OO
ham
Tutal
8.84 8.8O 8.OO
1822
8.55 8.OO 8.G4
2885
8.G8 8.G2 8.7O
8G45
4.2O 4.2O 8.8O
hu
Tutal
8.G8 8.5O 8.77

giJi tinh Trinh du huc van
Toi de dang
noi chuyen
vi ngi
quan ly trc
tiep ve cong
viec
Ngi quan ly
trc tiep luon
lang nghe y
kien cua toi
Ngi quan ly
trc tiep luon
tin tng khi
giao cong viec
cho toi

Ca 1

Ca 2
8.7O 8.88 8.O7
Ca 8
4.2O 4.1O 4.OO
Bai huc
8.78 8.GG 8.88
Khac
8.48 8.48 8.48
ham
Tutal
8.84 8.8O 8.OO
Ca 1
4.OO 8.75 4.OO
Ca 2
8.55 8.55 8.82
Ca 8
4.8O 4.1O 8.85
Bai huc
8.G1 8.4G 8.7O
Khac
8.45 8.8G 8.5O
hu
Tutal
8.G8 8.5O 8.77

S KHAC BIET TRUNG BNH VE MC THOA MAN MOI TRNG LAM
VIEC PHAN TO THEO CAC TIEU THC
GII TNH Mean
giJi tinh

ham hu Tutal
8.GG 8.41 8.51
8.G8 8.88 8.48

99
NHOM TUOI Mean
nhum tuui

1822 2885 8G45 Tutal
8.88 8.5O 4.17 8.51
8.2O 8.51 8.88 8.48

HOC VAN
Mean
Trinh du huc van

8.25 8.85 4.24 8.18 8.GO 8.51
8.75 8.88 8.88 8.88 8.88 8.48

THA M NIEN Mean
tham nien CJ sJ va t chat cung ty la tut Tui thuai mai khi lam vie c
duJi 2 nam
8.5O 8.5O
tu 2 den 5 nam
8.5O 8.5O
tu 5 nam den 1O nam
8.48 8.88
tren 1O nam
4.OO 8.5O
Tutal
8.51 8.48

giJi tinh nhum tuui CJ sJ va t chat cung ty la tut Tui thuai mai khi lam vie c
1822
8.5O 8.5O
2885
8.GG 8.G4
8G45
4.OO 4.OO
ham
Tutal
8.GG 8.G8
1822
8.27 8.OO
2885
8.8O 8.42
8G45
4.2O 8.2O
hu
Tutal
8.41 8.88

giJi tinh Trinh du huc van CJ sJ vat chat cung ty la tut Tui thuai mai khi lam vie c
Ca 1

Ca 2
8.G8 8.48
Ca 8
4.24 8.O5
Bai huc
8.81 8.G8
Khac
8.57 8.57
ham
Tutal
8.GG 8.G8
Ca 1
8.25 8.75
Ca 2
8.2O 8.85
Ca 8
4.25 8.8O
Bai huc
8.O4 8.11
Khac
8.78 8.82
hu
Tutal
8.41 8.88

100
S KHAC BIET TRUNG BNH VE MC O GAN KET TO CHC PHAN TO
THEO CAC TIEU THC

GII TNH Mean
giJi tinh

ham hu Tutal

4.18 4.11 4.12
Toi cam thay t hao khi lam viec tai Scavi-VN 8.G4 8.G2 8.G8
8.G7 8.G8 8.G8
Toi cam thay rat trung thanh vi Scavi-VN 8.41 8.47 8.44

NHOM TUOI Mean
nhum tuui

1822 2885 8G45 Tutal

4.27 4.1O 4.5O 4.12
Toi cam thay t hao khi lam viec tai Scavi-VN 4.18 8.5O 8.G7 8.G8
4.4O 8.G2 8.88 8.G8
Toi cam thay rat trung thanh vi Scavi-VN 8.8O 8.4O 4.OO 8.44

HOC VAN Mean
Trinh du huc van


4.25 4.OO 4.44 4.18 8.5O 4.12
Toi cam thay t hao khi lam viec tai Scavi-VN 8.75 8.52 4.1O 8.7O 8.14 8.G8
Toi luon ke cho ban be nghe cong ty Scavi-VN la 1 cong ty ln 8.75 8.55 4.15 8.57 8.5O 8.G8
8.G8 8.25 8.OO 8.48 8.84 8.44

giJi
tinh
nhum
tuui
Toi se lam viec cham ch e
giup cong ty phat trien
Toi cam thay t hao khi
lam viec tai Scavi-VN
Toi luon ke cho ban be nghe cong
ty Scavi-VN la 1 cong ty ln
Toi cam thay rat trung
thanh vi Scavi-VN
1822
4.5O 4.5O 4.5O 4.OO
2885
4.12 8.G1 8.G4 8.88
8G45
4.OO 8.OO 8.OO 4.OO
ham
Tutal
4.18 8.G4 8.G7 8.41
1822
4.18 4.OO 4.8G 8.78
2885
4.OO 8.58 8.G1 8.42
8G45
4.GO 8.8O 4.OO 4.OO
hu
Tutal
4.11 8.G2 8.G8 8.47

101
giJi
tinh
Trinh du
huc van
Toi se lam viec cham ch
e giup cong ty phat trien
Toi cam thay t hao khi
lam viec tai Scavi-VN
Toi luon ke cho ban be nghe
cong ty Scavi-VN la 1 cong ty ln
Toi cam thay rat trung
thanh vi Scavi-VN
Ca 1

Ca 2
4.O7 8.48 8.58 8.28
Ca 8
4.52 4.1O 4.1O 8.7G
Bai huc
4.25 8.88 8.GG 8.44
Khac
2.71 2.14 8.OO 8.OO
ham
Tutal
4.18 8.G4 8.G7 8.41
Ca 1
4.25 8.75 8.75 8.G8
Ca 2
4.11 8.5G 8.5G 8.25
Ca 8
4.85 4.1O 4.2O 4.O5
Bai huc
4.11 8.5O 8.4G 8.48
Khac
8.8G 8.45 8.77 8.45
hu
Tutal
4.11 8.G2 8.G8 8.47

S KHAC BIET TRUNG BNH VE MC O CONG HIEN VI SUPERVISOR
PHAN TO THEO CAC TIEU THC
GII TNH Mean
giJi tinh

ham hu Tutal
Khi 1 ai o noi xau ngi quan ly trc tiep, toi phan oi ngay lap tc 8.51 8.48 8.4O
8.48 8.5O 8.4O
Toi luon ho tr ngi quan ly trc tiep trong moi tnh huong 8.O2 8.O2 8.O2
NHOM TUOI Mean
nhum tuui

1822 2885 8G45 Tutal
Khi 1 ai o noi xau ngi quan ly trc tiep, toi phan oi ngay lap tc 8.18 8.52 8.5O 8.4O
Toi luon at mnh vao v tr cua ngi quan ly trc tiep e xem xet x ly cong viec 8.G7 8.48 8.5O 8.4O
Toi luon ho tr ngi quan ly trc tiep trong moi tnh huong
8.8O 8.O4 8.5O 8.O2
HOC VAN Mean
Trinh du huc van

Khi 1 ai o noi xau ngi quan ly trc tiep, toi phan oi ngay lap tc 8.88 8.84 8.71 8.88 8.8G 8.4O
8.G8 8.88 8.8O 8.G8 8.17 8.4O
Toi luon ho tr ngi quan ly trc tiep trong moi tnh huong 4.18 8.84 4.O5 4.OO 8.7G 8.O2
giJi
tinh
nhum
tuui
Khi 1 ai o noi xau ngi quan ly trc
tiep, toi phan oi ngay lap tc
Toi luon at mnh vao v tr cua ngi quan
ly trc tiep e xem xet x ly cong viec
Toi luon ho tr ngi quan ly
trc tiep trong moi tnh huong
1822 8.OO 4.OO 4.OO
2885 8.58 8.4G 8.O4
8G45 4.OO 8.OO 2.OO
ham
Tutal 8.51 8.48 8.O2
1822 8.18 8.55 8.78
2885 8.51 8.4O 8.O4
8G45 8.4O 8.GO 8.8O
hu
Tutal 8.48 8.5O 8.O2

102
S KHAC BIET TRUNG BNH VE MC O NO LC VI SUPERVISOR

GII TNH Mean
giJi tinh

ham hu Tutal
Ngay ca khi khong co mat ngi quan ly trc tiep, toi van lam viec cham ch 4.18 4.25 4.2O
4.8O 4.8G 4.87
Toi lam viec tot e ngi quan ly trc tiep khong phai lo lang 4.21 4.1O 4.14

NHOM TUOI Mean
nhum tuui

1822 2885 8G45 Tutal
Ngay ca khi khong co mat ngi quan ly trc tiep, toi van lam viec cham ch 4.78 4.15 4.5O 4.2O
4.78 4.85 4.88 4.87
Toi lam viec tot e ngi quan ly trc tiep khong phai lo lang 4.78 4.OO 4.5O 4.14

HOC VAN Mean
Trinh du huc van

Ngay ca khi khong co mat ngi quan ly trc tiep, toi van lam viec cham ch 4.88 4.12 4.4O 4.8O 8.7O 4.2O
Toi lam het sc mnh cong viec ngi quan ly trc tiep a giao 4.5O 4.2G 4.51 4.52 4.17 4.87
4.OO 4.O2 4.4O 4.12 4.1O 4.14

giJi
tinh
nhum
tuui
Ngay ca khi khong co mat ngi quan ly
trc tiep, toi van lam viec cham ch
Toi lam het sc mnh cong viec
ngi quan ly trc tiep a giao
Toi lam viec tot e ngi quan ly
trc tiep khong phai lo lang
1822
5.OO 5.OO 5.OO
2885
4.OO 4.85 4.1G
8G45
4.OO 5.OO 5.OO
ham
Tutal
4.18 4.8O 4.21
1822
4.G4 4.G4 4.G4
2885
4.2O 4.84 4.O8
8G45
4.GO 4.2O 4.4O
hu
Tutal
4.25 4.8G 4.1O

S KHAC BIET TRUNG BNH VE MC O UNG HO VI SUPERVISOR
GII TNH Mean
giJi tinh

ham hu Tutal
Toi lam viec tch cc doi s hng dan cua ngi quan ly trc tiep khong v tien 8.1G 8.OO 8.12
Neu co the, toi c c lam viec lau dai vi ngi quan ly trc tiep 8.5O 8.85 8.41
S hp tac cua toi vi ngi quan ly trc tiep la s hp tac cung co li 8.O2 8.72 8.8O
Khi bat au cong viec, quan he gia toi va ngi quan ly trc tiep rat bnh ang 8.OO 8.75 8.85
Toi thch ngi quan ly trc tiep hn bat c ngi nao, v ho ai dien cho li ch cua toi 8.88 8.2G 8.81

103

NHOM TUOI Mean
nhum tuui

1822 2885 8G45 Tutal
Toi lam viec tch cc doi s hng dan cua ngi quan ly trc tiep khong v tien 2.47 8.14 4.OO 8.12
Neu co the, toi c c lam viec lau dai vi ngi quan ly trc tiep 8.2O 8.42 8.G7 8.41
S hp tac cua toi vi ngi quan ly trc tiep la s hp tac cung co li
8.88 8.88 4.17 8.8O
Khi bat au cong viec, quan he gia toi va ngi quan ly trc tiep rat bnh ang 8.G7 8.87 8.5O 8.85
Toi thch ngi quan ly trc tiep hn bat c ngi nao, v ho ai dien cho li ch cua toi
8.2O 8.8O 4.OO 8.81

HOC VAN Mean
Trinh du huc van

Toi lam viec tch cc doi s hng dan cua ngi quan ly trc
tiep khong v tien
8.25 2.O8 8.15 8.12 8.5O 8.12
Neu co the, toi c c lam viec lau dai vi ngi quan ly trc
tiep
8.5O 8.1O 4.O2 8.12 8.7G 8.41
S hp tac cua toi vi ngi quan ly trc tiep la s hp tac cung
co li
8.87 8.75 4.24 8.57 8.7O 8.8O
Khi bat au cong viec, quan he gia toi va ngi quan ly trc
tiep rat bnh ang
8.75 8.84 4.1O 8.G7 8.O8 8.85
Toi thch ngi quan ly trc tiep hn bat c ngi nao, v ho ai
dien cho li ch cua toi
8.18 8.8G 8.G8 8.O8 8.24 8.81

S KHAC BIET TRUNG BNH VE MC O ONG HOA VI SUPERVISOR
GII TNH Mean
giJi tinh

ham hu Tutal

8.2O 8.82 8.8O
Neu 1 ai ch trch ngi quan ly trc tiep, toi ngh o la ch trch ca nhan
8.21 8.2O 8.2O
Thanh cong cua ngi quan ly trc tiep cung la thanh cong cua toi 8.57 8.5O 8.58
HOC VAN Mean
Trinh du huc van


8.5O 8.2G 8.41 8.82 8.21 8.8O
Neu 1 ai ch trch ngi quan ly trc tiep, toi ngh o la ch trch ca nhan
8.G8 8.21 8.2O 8.28 2.OO 8.2O
Thanh cong cua ngi quan ly trc tiep cung la thanh cong cua toi 8.87 8.41 4.O5 8.45 8.21 8.58

GII TNH, NHOM TUOI
giJi
tinh
nhum
tuui
Neu 1 ai khen ngi ngi quan ly trc
tiep, toi ngh o la li khen that long

Neu 1 ai ch trch ngi quan ly trc
tiep, toi ngh o la ch trch ca nhan
Thanh cong cua ngi quan ly trc
tiep cung la thanh cong cua toi
ham 1822 8.OO 8.OO 8.5O
2885 8.2O 8.21 8.5G
8G45 4.OO 4.OO 4.OO
Tutal 8.2O 8.21 8.57
hu 1822 8.18 8.OO 8.27
2885 8.82 8.22 8.52
8G45 8.4O 8.OO 8.GO
Tutal 8.82 8.2O 8.5O

104
S KHAC BIET TRUNG BNH VE MC O AP LC CONG VIEC PHAN TO
THEO CAC TIEU THC

GII TNH Mean
giJi tinh

ham hu Tutal
2.G1 2.88 2.74
2.7G 2.8G 2.82
2.58 2.44 2.48

NHOM TUOI Mean
nhum tuui

1822 2885 8G45 Tutal
2.87 2.75 2.88 2.74
8.87 2.74 2.88 2.82
8.27 2.48 2.OO 2.48

S KHAC BIET TRUNG BNH VE MC O AP LC GIA NH PHAN TO
THEO CAC TIEU THC

GII TNH Mean
giJi tinh

ham hu Tutal
Cong viec cua toi rat cc nhoc 2.OO 8.11 8.OG
Cong viec cua toi chiem het thi gian cua toi, v vay toi khong co thi gian cham soc con cai
2.8G 2.75 2.7O
Cong viec cua toi rat met moi, ve en nha toi khong con u sc tu hop sum vay vi gia nh 2.54 2.75 2.G7
2.57 2.G7 2.G8

NHOM TUOI Mean
nhum tuui

1822 2885 8G45 Tutal
Cong viec cua toi rat cc nhoc 8.47 8.O8 2.88 8.OG
Cong viec cua toi chiem het thi gian cua toi, v vay toi khong co thi gian cham soc con cai 2.O8 2.7O 2.5O 2.7O
2.O8 2.G5 2.5O 2.G7
Toi khong co u thi gian i chi vi chong con, ngay ca dp ngh le 8.47 2.58 2.17 2.G8
HOC VAN Mean
Trinh du huc van

Cong viec cua toi rat cc nhoc 8.25 8.12 2.O8 8.87 2.81 8.OG
Cong viec cua toi chiem het thi gian cua toi, v vay toi khong co thi gian cham soc con cai 2.G8 2.O8 2.G8 2.O8 2.88 2.7O
2.88 2.81 2.G1 2.7O 2.84 2.G7
Toi khong co u thi gian i chi vi chong con, ngay ca dp ngh le 2.G8 2.5O 2.78 2.72 2.41 2.G8

105

giJi
tinh
Trinh du
huc van
Cong viec
cua toi rat
cc nhoc
Cong viec cua toi chiem het thi
gian cua toi, v vay toi khong co
thi gian cham soc con cai
Cong viec cua toi rat met moi, ve
en nha toi khong con u sc tu
hop sum vay vi gia nh
Toi khong co u thi gian
i chi vi chong con, ngay
ca dp ngh le
Ca 1

Ca 2
2.OO 8.18 2.87 2.5O
Ca 8
2.O5 2.52 2.57 2.57
Bai huc
8.81 8.OO 2.47 2.75
Khac
2.OO 2.OO 1.48 2.OO
ham

Tutal
2.OO 2.8G 2.54 2.57
Ca 1
8.25 2.G8 2.88 2.G8
Ca 2
8.24 2.81 2.78 2.G4
Ca 8
8.OO 2.75 2.G5 2.OO
Bai huc
8.48 2.85 2.OG 2.G8
Khac
2.41 2.5O 2.G4 2.55
hu

Tutal
8.11 2.75 2.75 2.G7

S KHAC BIET TRUNG BNH VE MC O AP LC THE CHAT PHAN TO
THEO CAC TIEU THC

GII TNH Mean
giJi tinh

ham hu Tutal
2.22 2.48 2.85
2.21 2.2O 2.2G
2.2O 2.2O 2.2G
2.G8 2.7O 2.G7
2.42 2.8O 2.85
2.O1 2.OG 2.O4
2.21 2.28 2.25

HOC VAN Mean
Trinh du huc van

2.25 2.41 1.O8 2.48 2.41 2.85
2.OO 2.82 2.O7 2.88 2.28 2.2G
2.18 2.85 2.OO 2.28 2.81 2.2G
2.G8 2.81 2.2O 2.O2 2.81 2.G7
2.5O 2.4O 2.OO 2.48 2.1O 2.85
1.87 2.OO 1.OO 2.O5 2.1O 2.O4
1.88 2.85 2.O2 2.8O 2.28 2.25

106

GII TNH, HOCVAN Mean
giJi
tinh
Trinh du
huc van
Tui cam thay kie t
que tinh than vi
cung viec
Tui cam thay
kiet suc vi
cung viec
Tui cam thay
that vung vi
cung viec
Cung viec lam
tui vu cung lu
lang
Tui mat an
mat ngu vi
cung viec
Tui hai thuc khuya
thuJng xuyen de giai
quyet cung viec
Cung viec lam chu tim
tui luun da manh hJn
binh thuJng
Ca 1

Ca 2
2.47 2.58 2.58 2.88 2.77 2.8O 2.5O
Ca 8
1.81 1.O5 1.81 2.88 2.O5 1.81 1.O5
Bai huc
2.81 2.18 2.1O 2.78 2.44 1.88 2.1G
Khac
2.OO 2.OO 2.OO 2.OO 2.OO 2.OO 2.OO
ham
Tutal
2.22 2.21 2.2O 2.G8 2.42 2.O1 2.21
Ca 1
2.25 2.OO 2.18 2.G8 2.5O 1.87 1.88
Ca 2
2.88 2.2O 2.25 2.8O 2.85 1.O8 2.27
Ca 8
2.15 2.2O 2.2O 2.25 1.O5 2.OO 2.1O
Bai huc
2.G8 2.57 2.8O 8.O7 2.54 2.25 2.4G
Khac
2.55 2.8G 2.41 2.41 2.14 2.14 2.8G
hu
Tutal
2.48 2.2O 2.2O 2.7O 2.8O 2.OG 2.28

GII TNH, THA M NIEN Mean
giJi
tinh tham nien
Tui cam thay kie t
que tinh than vi
cung viec
Tui cam thay
kiet suc vi
cung viec
Tui cam thay
that vung vi
cung viec
Cung viec lam
tui vu cung lu
lang
Tui mat an
mat ngu vi
cung viec
Tui hai thuc khuya
thuJng xuyen de giai
quyet cung viec
Cung viec lam chu tim
tui luun da manh hJn
binh thuJng
duJi 2
nam
2.2O 2.14 2.17 2.57 2.45 2.O7 2.1O
tu 2 den 5
nam
2.88 2.G7 2.G7 2.G7 2.88 1.G7 2.88
tu 5 nam
den 1O
nam
2.1O 2.1O 1.8O 8.OO 2.8O 1.8O 2.2O
tren 1O
nam
8.OO 8.OO 8.OO 8.OO 2.5O 2.5O 2.5O
ham
Tutal
2.22 2.21 2.2O 2.G8 2.42 2.O1 2.21
duJi 2
nam
2.2O 2.OG 2.18 2.G8 2.85 1.O8 2.11
tu 2 den 5
nam
2.GO 2.4G 2.4G 2.85 2.28 2.28 2.4G
tu 5 nam
den 1O
nam
2.G8 2.G8 2.42 2.G8 2.82 2.21 2.47
tren 1O
nam
2.75 8.OO 8.OO 2.5O 2.OO 2.OO 2.5O
hu
Tutal
2.48 2.2O 2.2O 2.7O 2.8O 2.OG 2.28

107
PHU LUC 8

KIEM NH T-TEST

KIEM NH S KHAC BIET TRUNG BNH CAC NHAN TO THEO TIEU THC
GII TNH

Group Statistics

giJi tinh h Mean Std. 0eviatiun
Std. Errur
Mean
ham
OO 8.4G11 .858G4 .O8OO8
hTTML
hu
188 8.7581 .8G288 .O7482
ham
OO 4.GO15 .G1OO8 .OG48O
hTTMS
hu
188 4.4O17 .755O5 .OG547
ham
OO 4.O752 .8OO5O .O848O
hTTMMTLv
hu
188 8.8OO2 .OO45G .O7844
ham
OO 4.4G1O .81781 .O8G2O
hT0K
hu
188 4.47O8 .84571 .O7888
ham
OO 4.71OG .7G55G .O8O7O
hTCh
hu
188 4.714G .GO5O1 .OGO84
ham
OO 5.O7G4 .4O8O4 .O525O
hThL
hu
188 5.OG4O .5445G .O4722
ham
OO 4.O721 .G2O84 .OGG84
hT0h
hu
188 4.O5G7 .G88O1 .O5O8O
ham
OO 4.OGO1 .7O84G .O88G4
hTuh
hu
188 4.7515 .O28G8 .O8O52
ham
OO 8.8OO4 .878O1 .OO255
hTALCv
hu
188 8.8O7G .842O4 .O78OO
ham
OO 8.41G4 .7O875 .O842O
hTAL00
hu
18O 8.5O78 .88O54 .O7728
ham
OO 2.G814 .7O885 .O8415
hTALTC
hu
188 2.7GO1 .77252 .OGGOO

108
Independent Samples Test

Levene's Test ur
Equality u
F Sig. t d
Sig. (2
tailed)
Mean
0ierence
Std. Errur
0ierence
O5% Cunidence
nterval u the
0ierence

Luwer uer
Equal variances
assumed
.G8G .4O8 2.588 221 .O12 .2O7O .11727 .528OO .OG58O
hTTML

Equal variances nut
assumed
2.588 1O2.547 .O12 .2O7O .117O2 .5278O .OGG18
Equal variances
assumed
5.G74 .O18 2.OOO 221 .O88 .1OO8 .OO558 .O118O .88812
hTTMS

Equal variances nut
assumed
2.177 214.OG4 .O81 .1OO8 .OO177 .O1887 .88OG4
Equal variances
assumed
1.882 .241 2.882 221 .O21 .275O .117OG .O425G .5O748
hTTMMTLv

Equal variances nut
assumed
2.887 2O5.GOO .O18 .275O .11521 .O4787 .5O217
Equal variances
assumed
.OO2 .OG5 .O78 221 .O88 .OO8O .118O1 .28841 .2155O
hT0K

Equal variances nut
assumed
.O7O 1O5.41O .O87 .OO8O .11818 .28212 .2142O
Equal variances
assumed
.O17 .88O .O5O 221 .OGO .OO5O .OO8O2 .18OOG .1OOO5
hTCh

Equal variances nut
assumed
.O5O 178.G88 .OG1 .OO5O .1OO7G .1O885 .2O888
Equal variances
assumed
1.18O .277 .172 221 .8G4 .O128 .O7188 .12O82 .154O1
hThL

Equal variances nut
assumed
.175 2O1.871 .8G2 .O128 .O7OG8 .127O2 .15171
Equal variances
assumed
.O5G .814 .171 221 .8G5 .O154 .OOO42 .1G27G .1O8G4
hT0h

Equal variances nut
assumed
.174 2O1.874 .8G2 .O154 .O88O8 .1GOO2 .1OO8O
Equal variances
assumed
2.542 .112 1.744 221 .O88 .2O8G .11OGG .O271O .44447
hTuh

Equal variances nut
assumed
1.7O7 2OO.248 .O74 .2O8G .11G1O .O2O28 .48752
Equal variances
assumed
.OO1 .O7O .754 221 .452 .O882 .117O1 .81877 .14241
hTALCv

Equal variances nut
assumed
.748 185.88G .45G .O882 .117O8 .82O84 .14448
Equal variances
assumed
1.G5G .1OO .78G 218 .482 .OO15 .11G8O .82OG7 .18775
hTAL00

Equal variances nut
assumed
.8O1 2O2.745 .424 .OO15 .11425 .81G78 .18881
Equal variances
assumed
.O28 .8G8 .78G 221 .4G8 .O78G .1OG88 .28O25 .182OO
hTALTC

Equal variances nut
assumed
.781 18G.O18 .4GG .O78G .1O75G .2OO81 .1885G

109
BO PHAN

Group Statistics

bu han h Mean Std. 0eviatiun
Std. Errur
Mean
truc tie
11O 8.5754 .8G88O .O7O14
hTTML
gian tie
1O4 8.71O1 .87528 .O8588
truc tie
11O 4.4852 .7271G .OGGGG
hTTMS
gian tie
1O4 4.47OO .G8851 .OG7O2
truc tie
11O 8.OO88 .87842 .O8O52
hTTMMTLv
gian tie
1O4 8.811G .85O7O .O848O
truc tie
11O 4.48OG .884O4 .O8112
hT0K
gian tie
1O4 4.451O .772G2 .O757G
truc tie
11O 4.7488 .74572 .OG88G
hTCh
gian tie
1O4 4.G8O8 .GO822 .OG847
truc tie
11O 5.O742 .52744 .O4885
hThL
gian tie
1O4 5.OG8O .52578 .O515G
truc tie
11O 4.O572 .GGG45 .OG1OO
hT0h
gian tie
1O4 4.OGO4 .G57O8 .OG451
truc tie
11O 4.8O21 .O57O5 .O8781
hTuh
gian tie
1O4 4.7712 .78272 .O7G75
truc tie
11O 8.8OO5 .OO7G4 .O882O
hTALCv
gian tie
1O4 8.82O5 .7OG87 .O7814
truc tie
117 8.4884 .85GGG .O7O2O
hTAL00
gian tie
1O8 8.5125 .8888G .O82GG
truc tie
11O 2.GG55 .8O578 .O788G
hTALTC
gian tie
1O4 2.8OO2 .75188 .O7872

110

Levene's Test ur
Equality u variances ttest ur Equality u Means
F Sig. t d
Sig. (2
tailed)
Mean
0ierence
Std. Errur
0ierence
O5% Cunidence
nterval u the
0ierence

Luwer uer
hTTML Equal variances
assumed
.17O .G72 1.155 221 .24O .1847 .11GG4 .8G455 .OO517
Equal variances
nut assumed
1.154 21G.18O .25O .1847 .11G75 .8G47O .OO542
hTTMS Equal variances
assumed
.552 .458 .OG5 221 .O48 .OOG2 .OO4O2 .18O8O .1O825
Equal variances
nut assumed
.OG5 21O.812 .O48 .OOG2 .OO458 .18O11 .1O248
hTTMMTLv Equal variances
assumed
.117 .782 1.5OO 221 .111 .18G7 .11G75 .O4887 .41G8O
Equal variances
nut assumed
1.GO2 218.1G8 .111 .18G7 .11G58 .O48O5 .41G48
hT0K Equal variances
assumed
2.4O4 .11G .25G 221 .7O8 .O287 .112O2 .1O2O8 .24O48
Equal variances
nut assumed
.25O 221.OOO .7OG .O287 .111OO .1OOO2 .24748
hTCh Equal variances
assumed
.G1O .48G .7OO 221 .485 .OG8O .OO718 .1285O .25O54
Equal variances
nut assumed
.7O8 21O.O85 .488 .OG8O .OOG75 .122G5 .2587O
hThL Equal variances
assumed
.OO5 .O47 .15O 221 .874 .O112 .O7O7O .12811 .15O54
Equal variances
nut assumed
.15O 217.1O8 .874 .O112 .O7OG8 .128OO .15O58
hT0h Equal variances
assumed
.O11 .O15 .188 221 .8O1 .O122 .O88O8 .1875O .1G8O2
Equal variances
nut assumed
.188 217.728 .8O1 .O122 .O8885 .1878G .1G288
hTuh Equal variances
assumed
8.OO5 .O47 1.O28 221 .8O7 .121O .11821 .111OO .858O4
Equal variances
nut assumed
1.O87 22O.O88 .8O1 .121O .11GG8 .1O888 .85O88
hTALCv Equal variances
assumed
.8OO .847 .52O 221 .5O7 .OG1O .11515 .1G5O7 .28788
Equal variances
nut assumed
.584 22O.OO4 .5O4 .OG1O .11414 .1G8OO .285OO
hTAL00 Equal variances
assumed
.18O .G72 .GOO 218 .4O1 .O7O1 .114G8 .8O5O2 .14G82
Equal variances
nut assumed
.GO1 215.52G .4OO .O7O1 .11447 .8O478 .14G58
hTALTC Equal variances
assumed
.281 .G81 1.284 221 .2OO .1847 .1O485 .84128 .O71O7
Equal variances
nut assumed
1.2OO 22O.O87 .1O8 .1847 .1O48G .84O82 .O71O1

111
HON NHAN

Group Statistics

hun nhan h Mean Std. 0eviatiun
Std. Errur
Mean
duc than
14O 8.5258 .888G7 .O7O88
hTTML
ket hun
88 8.828O .8O2G2 .OO7O8
duc than
14O 4.4148 .7875O .OG284
hTTMS
ket hun
88 4.5O71 .G8585 .OGO7O
duc than
14O 8.O217 .85G1O .O728G
hTTMMTLv
ket hun
88 8.8O85 .OO5OO .OOO85
duc than
14O 4.4184 .O2411 .O781O
hT0K
ket hun
88 4.54O5 .G4714 .O71O8
duc than
14O 4.72OO .7GGOO .OG482
hTCh
ket hun
88 4.GO57 .G4G8O .O7OO5
duc than
14O 5.OO78 .5OO78 .O48O8
hThL
ket hun
88 5.1722 .5884O .O5O11
duc than
14O 4.O285 .G8424 .O5788
hT0h
ket hun
88 4.12O8 .G1824 .OG78G
duc than
14O 4.O8O2 .8878O .O75O4
hTuh
ket hun
88 4.GG11 .84528 .OO278
duc than
14O 8.8212 .O4221 .O7OG8
hTALCv
ket hun
88 8.481O .G8781 .O755O
duc than
187 8.8GO7 .8O212 .O7G22
hTAL00
ket hun
88 8.G8GG .74848 .O81G1
duc than
14O 2.G8G8 .827OO .OGOO7
hTALTC
ket hun
88 2.8885 .G7515 .O7411

112

Levene's Test ur
Equality u variances ttest ur Equality u Means
F Sig. t d
Sig. (2
tailed)
Mean
0ierence
Std. Errur
0ierence
O5% Cunidence
nterval u the
0ierence

Luwer uer
hTTML Equal variances
assumed
.122 .727 2.58O 221 .O12 .8O22 .11OO1 .58G74 .OG7GG
Equal variances
nut assumed
2.4OO 1G8.82O .O18 .8O22 .12OO8 .54OO8 .OG842
hTTMS Equal variances
assumed
8.7G7 .O54 1.881 221 .OG1 .1828 .OO71O .87484 .OO878
Equal variances
nut assumed
1.O58 1O2.G78 .O52 .1828 .OO858 .8G788 .OO177
hTTMMTLv Equal variances
assumed
1.225 .27O .288 221 .81G .O282 .12117 .21OGO .2GGOO
Equal variances
nut assumed
.22O 1G4.784 .81O .O282 .122O1 .21448 .27O87
hT0K Equal variances
assumed
8.4O8 .OO4 1.187 221 .257 .1811 .11528 .85827 .OOG12
Equal variances
nut assumed
1.242 214.85O .21G .1811 .1O557 .88O17 .O77O1
hTCh Equal variances
assumed
G.8OO .O18 .882 221 .74O .O888 .1OO88 .1G451 .28114
Equal variances
nut assumed
.847 1O5.G21 .72O .O888 .OOG1O .15G22 .22285
hThL Equal variances
assumed
.O28 .88G 2.27O 221 .O24 .1G44 .O7212 .8OG5O .O2228
Equal variances
nut assumed
2.247 1G4.884 .O2G .1G44 .O7814 .8O878 .O1OO5
hT0h Equal variances
assumed
.75G .885 1.15G 221 .24O .1O58 .OO15O .28G15 .O7451
Equal variances
nut assumed
1.187 18G.8G1 .287 .1O58 .O8O1G .28171 .O7OO7
hTuh Equal variances
assumed
.21G .G42 2.8O2 221 .O22 .2782 .12O84 .O4OOO .51G81
Equal variances
nut assumed
2.881 17O.144 .O21 .2782 .11O88 .O42G8 .518G2
hTALCv Equal variances
assumed
5.O2G .O2G .O25 221 .85G .1OO8 .118G8 .848G7 .1241O
Equal variances
nut assumed
1.OO1 211.51O .818 .1OO8 .1OO78 .82G1O .1OG52
hTAL00 Equal variances
assumed
4.288 .O4O 2.287 218 .O28 .2GGO .11G74 .4O7O2 .O8G84
Equal variances
nut assumed
2.8OO 1O7.O48 .O18 .2GGO .111G7 .48715 .O4G72
hTALTC Equal variances
assumed
8.448 .OG5 2.8O8 221 .O22 .2472 .1O788 .458G8 .O85G5
Equal variances
nut assumed
2.425 1OO.72O .O1G .2472 .1O1O2 .44814 .O4G1O

113
KIEM NH ANOVA

KIEM NH S KHAC BIET TRUNG BNH CAC NHAN TO THEO TIEU
THC NHOM TUOI

Test of Homogeneity of Variances

Levene Statistic d1 d2 Sig.
hTTML
4.585 2 22O .O11
hTTMS
2.784 2 22O .OG7
hTTMMTLv
1O.O21 2 22O .OOO
hT0K
.48G 2 22O .G1G
hTCh
1.287 2 22O .278
hThL
.277 2 22O .758
hT0h
1.871 2 22O .25G
hTuh
24.8O8 2 22O .OOO
hTALCv
.OG7 2 22O .882
hTAL00
2.75G 2 217 .OGG
hTALTC
5.141 2 22O .OO7

ANOVA
Sum u Squares 0 Mean Square F Sig.
Between 0ruus
11.7O7 2 5.854 8.247 .OOO
within 0ruus
15G.154 22O .71O
hTTML
Tutal
1G7.8G1 222
Between 0ruus
2.452 2 1.22G 2.4OG .O85
within 0ruus
1O8.OG4 22O .4O1
hTTMS
Tutal
11O.51G 222
Between 0ruus
1.5O8 2 .751 .O8G .875
within 0ruus
1G7.GOO 22O .7G2
hTTMMTLv
Tutal
1GO.111 222
Between 0ruus
5.278 2 2.G8G 8.OO1 .O22
within 0ruus
148.GG7 22O .G7G
hT0K
Tutal
158.O4O 222
Between 0ruus
G.O87 2 8.O1O 12.O15 .OOO
within 0ruus
55.271 22O .251
hThL
Tutal
G1.8O8 222
Between 0ruus
4.84O 2 2.425 8.187 .O48
within 0ruus
1G7.851 22O .7G1
hTuh
Tutal
172.2OO 222
Between 0ruus
12.2O1 2 G.1OO 8.O1O .OOO
within 0ruus
15O.G2O 22O .G85
hTALCv
Tutal
1G2.82O 222
Between 0ruus
4.7O2 2 2.851 8.844 .O87
hTAL00
within 0ruus
152.54G 217 .7O8

114
Tutal
157.248 21O
Between 0ruus
1.418 2 .7O7 1.157 .81G
within 0ruus
184.42O 22O .G11
hTALTC
Tutal
185.888 222
Multiple Comparisons

Tamhane
0eendent variable () nhum tuui (J) nhum tuui
Mean
0ierence (J) Std. Errur Sig.
1822

2885
.8582(`) .2887O .O2G .OO8O 1.G184
1822
8G45
1.8O88(`) .87851 .OOO .8142 2.8O24
1822
.8582(`) .2887O .O2G 1.G184 .OO8O
2885

2885
8G45
.4552 .25G5G .842 .4O88 1.81O1
1822
1.8O88(`) .87851 .OOO 2.8O24 .8142
2885
.4552 .25G5G .842 1.81O1 .4O88
hTTML
8G45
8G45

1822

2885
.5748(`) .177G1 .O14 .1OGO 1.O42G
1822
8G45
.1OGG .85544 .O84 .87O2 1.2G84
1822
.5748(`) .177G1 .O14 1.O42G .1OGO
2885

2885
8G45
.8777 .81888 .G8G 1.4G74 .711O
1822
.1OGG .85544 .O84 1.2G84 .87O2
2885
.8777 .81888 .G8G .711O 1.4G74
hT0K
8G45
8G45

1822

2885
.G88O(`) .14552 .OO1 .24OG 1.O2G5
1822
8G45
.8482 .24258 .44O .88OG 1.O85O
1822
.G88O(`) .14552 .OO1 1.O2G5 .24OG
2885

2885
8G45
.28OO .2OO2G .4OG .O7G1 .8OG8
1822
.8482 .24258 .44O 1.O85O .88OG
2885
.28OO .2OO2G .4OG .8OG8 .O7G1
hThL
8G45
8G45

1822

2885
.OO44(`) .25O88 .OOO .21O7 1.5O81
1822
8G45
1.2O74(`) .82OOG .OO4 .8G45 2.O5O8
1822
.OO44(`) .25O88 .OOO 1.5O81 .21O7
2885

2885
8G45
.8O8O .2O4GO .4G8 .87OG .O7GG
1822
1.2O74(`) .82OOG .OO4 2.O5O8 .8G45
2885
.8O8O .2O4GO .4G8 .O7GG .87OG
hTALCv
8G45
8G45

1822

hTALTC 1822
2885
.8OO8 .8OG28 .GO7 .514O 1.1825

115
8G45
.4O88 .45842 .77O .8581 1.G5O8
1822
.8OO8 .8OG28 .GO7 1.1825 .514O
2885

2885
8G45
.OO41 .84O11 .OO2 1.11O4 1.2O85
1822
.4O88 .45842 .77O 1.G5O8 .8581
2885
.OO41 .84O11 .OO2 1.2O85 1.11O4
8G45
8G45


THC TRNH O HOC VAN


hTTML
2.O28 4 218 .O22
hTTMS
8.847 4 218 .OOO
hTTMMTLv
.78O 4 218 .5GG
hT0K
7.572 4 218 .OOO
hTCh
G.528 4 218 .OOO
hThL
1O.O8O 4 218 .OOO
hT0h
8.788 4 218 .OOG
hTuh
8.O81 4 218 .O18
hTALCv
8.O88 4 218 .O18
hTAL00
2.4G5 4 215 .O4G
hTALTC
2.4O8 4 218 .O51

ANOVA

Between 0ruus
G.4OG 4 1.G24 2.1O4 .O71
within 0ruus
1G1.8G5 218 .74O
hTTML
Tutal
1G7.8G1 222
Between 0ruus
18.1O8 4 8.2O8 7.888 .OOO
within 0ruus
O7.828 218 .44G
hTTMS
Tutal
11O.51G 222
Between 0ruus
21.G42 4 5.41O 7.OO8 .OOO
within 0ruus
147.4GO 218 .G7G
hTTMMTLv
Tutal
1GO.111 222
Between 0ruus
1G.757 4 4.18O G.G57 .OOO
within 0ruus
187.182 218 .G2O
hT0K
Tutal
158.O4O 222
Between 0ruus
G.G1G 4 1.G54 8.2O8 .O12
within 0ruus
1OO.474 218 .5O2
hTCh
Tutal
11G.OOO 222

116
Between 0ruus
7.545 4 1.88G 7.G4O .OOO
within 0ruus
58.7G2 218 .247
hThL
Tutal
G1.8O8 222
Between 0ruus
5.4O7 4 1.874 8.274 .O12
within 0ruus
O1.5O7 218 .42O
hT0h
Tutal
O7.OO4 222
Between 0ruus
1O.74O 4 2.G85 8.O4O .OO4
within 0ruus
14G.5O8 215 .G81
hTAL00
Tutal
157.248 21O
Between 0ruus
G.842 4 1.585 2.GGO .O88
within 0ruus
12O.4O2 218 .5O4
hTALTC
Tutal
185.888 222
THC THAM NIEN


hTTML
1.4OG 8 21O .242
hTTMS
4.1O4 8 21O .OO7
hTTMMTLv
2.75G 8 21O .O48
hT0K
1.4O1 8 21O .244
hTCh
5.4O4 8 21O .OO1
hThL
1.528 8 21O .2O8
hT0h
1.O88 8 21O .877
hTuh
1.O2O 8 21O .881
hTALCv
.O48 8 21O .O8G
hTAL00
.184 8 21G .OO7
hTALTC
.822 8 21O .488

ANOVA

Between 0ruus
14.857 8 4.O52 7.O8O .OOO
within 0ruus
158.OO8 21O .GOO
hTTML
Tutal
1G7.8G1 222
Between 0ruus
4.GO8 8 1.5GG 8.241 .O28
within 0ruus
1O5.818 21O .488
hTTMS
Tutal
11O.51G 222
Between 0ruus
.G4O 8 .218 .277 .842
within 0ruus
1G8.471 21O .7GO
hTTMMTLv
Tutal
1GO.111 222
Between 0ruus
5.484 8 1.828 2.GO7 .O47
within 0ruus
148.45G 21O .G78
hT0K
Tutal
158.O4O 222
hTCh Between 0ruus
8.GO7 8 1.282 2.4O2 .OGO

117
within 0ruus
112.8O2 21O .518
Tutal
11G.OOO 222
Between 0ruus
8.O44 8 1.O15 8.814 .O11
within 0ruus
58.2G4 21O .2GG
hThL
Tutal
G1.8O8 222
Between 0ruus
8.2O8 8 1.OGO 2.4O7 .OG1
within 0ruus
O8.7OG 21O .428
hT0h
Tutal
O7.OO4 222
Between 0ruus
2.454 8 .818 1.141 .888
within 0ruus
154.7O4 21G .717
hTAL00
Tutal
157.248 21O
Between 0ruus
4.824 8 1.441 2.4OO .OGO
within 0ruus
181.5OO 21O .GOO
hTALTC
Tutal
185.888 222

Multiple Comparisons

Tamhane
0eendent variable () tham nien (J) tham nien
Mean
0ierence (
J) Std. Errur Sig.
duJi 2 nam

tu 2 den 5 nam
.5G8O(`) .12415 .OOO .OO25 .2858
tu 5 nam den 1O nam
.4414 .2O55G .21O 1.O187 .18OO
duJi 2 nam
tren 1O nam
.G1G1 .2G21O .8O8 1.G87G .4O55
duJi 2 nam
.5G8O(`) .12415 .OOO .2858 .OO25
tu 2 den 5 nam

tu 5 nam den 1O nam
.1275 .21882 .OO8 .474O .72O1
hTTML
tu 2 den 5 nam
tren 1O nam
.O472 .27222 1.OOO 1.O457 .O514
duJi 2 nam

tu 2 den 5 nam
.2OO5 .18OOO .157 .G411 .OGOO
tu 5 nam den 1O nam
.1O82 .1G1GO .787 .G455 .24O1
duJi 2 nam
tren 1O nam
.4878 .2O284 .2GO 1.2525 .27GO
duJi 2 nam
.2OO5 .18OOO .157 .OGOO .G411
tu 2 den 5 nam

tu 5 nam den 1O nam
.OO28 .18581 .OO7 .4124 .5O71
tu 2 den 5 nam
tren 1O nam
.1O72 .22174 .O52 .O422 .5478
duJi 2 nam
.1O82 .1G1GO .787 .24O1 .G455
tu 2 den 5 nam
.OO28 .18581 .OO7 .5O71 .4124
tu 5 nam den 1O nam

tu 5 nam den 1O nam
tren 1O nam
.28OG .241G8 .828 1.O4OO .4GOO
duJi 2 nam
.4878 .2O284 .2GO .27GO 1.2525
tu 2 den 5 nam
.1O72 .22174 .O52 .5478 .O422
tu 5 nam den 1O nam
.28OG .241G8 .828 .4GOO 1.O4OO
hTALTC
tren 1O nam
tren 1O nam


118
TAI LIEU THAM KHAO
Tieng Viet
1. Tran Van Thang chu bien (2002), Giao trnh ly thuyet thong ke,Nxb. Thong ke
2. Nguyen Th Hong Ha chu bien (2000), Giao trnh thong ke Doanh nghiep, Lu
hanh noi bo.
3. Hoang Trong (1999), Phan tch d lieu a bien, Nxb.Thong ke.
4. Tran Th Kim Dung (2005), Nhu cau, s thoa man cua nhan vien va mc o gan
ket to chc, e tai nghien cu khoa hoc cap Bo
Tieng Anh
1. Fredrerick E.Croxton, Dudley J.Cowden, Sidney Klein (1988), General Applied
Statistics, Prentice Hall of India.
2. Newman William Lawrence (2000), Social Research Methods Qualitative and
Quantitative Approaches, Allyn &Bacon.
3. Bowling Green State University (2002), The job descriptive index
4. Dormann, C. and Zapf, D. (2001), Job satisfaction: a meta-analysis of stabilities,
Journal of Organizational Behavior, Vol. 22, pp. 483-504.
5. Judge, T.A. and Church, A.H. (2000), Job satisfaction: research and practice, in
Cooper, C.L. and Locke, E.A. (Eds), Industrial and Organizational Psychology:
Linking Theory with Practice, Blackwell Business, Malden, MA, pp. 166-98.
6. Burke, R.J. and McKeen, C.A. (1994), Training and development activities and
career success of managerial and professional women, TheJournal of
Management Development, Vol. 13 No. 5, pp. 53-63.
7. Chand, K. (1982), Job satisfaction of superintendents in the United States, New
York University.
8. CPA Journal (1996), Female management accountants are better off , CPA
Journal, March, Vol. 66 No. 3, p. 13.
9. Graham, M.W. (1985), Factors affecting job satisfaction and turnover among
public school superintendents in Iowa and Minnesota, Iowa State University.
10. Hanson, E.M. (1996), Educational Administration and Organizational Behavior,
Allyn and Bacon, Nedham Heights, MA.
11. Michael W.Graham and Philip E.Messner (1998), Principals and job satisfaction,
International Journal of Education management, pp.196-202
12. Lucy Firth (2003), How can managers reduce employee intention to quit, Journal
of Managerial Psychology Vol.19 No.2
13. Grace Davis (2004), Job satisfaction survey among employees in small business,
Journal of Small Business and Enterprise Development Vol. 11, No.4, pp.495-
503

119
14. Jacob Weisberg (1994), Measuring Workers Burnout and Intention to Leave,
International Journal of Manpower, Vol.15, Vo.1, pp.4-14
15. Peter Lok and John Crawford (1999), The relationship between commitment and
organizational culture, subculture, leadership style and job satisfaction in
organization and development, Leadership & Organization DevelopmentJournal
20, pp.365-373
16. Zhenxiong Chen (2001), Further investigation of the outcomes of loyalty to
supervisor, Journal of Managerial Psychology Vol.16, No.8, pp. 650-660

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