12

Cybert el -Net Co.

DK Mi n
mi ndukkyu@hanyang. ac. kr

2007- 05- 16

1.

IMF
.
?
.

21C

2. 1970

1970 .

.
.

1.1
1.1.1

, .

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: , : (KS )

: , : (PL )

: , : ( )

.
( , )

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1.1.2 , ,
(Requirement of quality)
: user
.

(Quality of design)
: , (specification)

.
.
( : Quality of manufacture or Quality of conformance)
: ,
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.
( Quality of product )
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.
.

1.1.3
*.
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. ( :
, )

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QM

QC: ( )

QP:

=
+ +
+
QI:
QP: Quality Planning
QC: Quality Control
QA: Quality Assurance
QI: Quality Improvement

QA:

TQM : TOTAL QUALITY MANAGEMENT

CWQC : COMPANY WIDE QUALITY CONTROL
TQC : TOTAL QUALITY CONTROL
SQC : STATISTICAL QUALITY CONTROL

QA

SQC

T Q C

B O T T O M
D DLE
MI
TOP
T Q M

1.2
, ,
Management Control .

*. Management : , ,
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*. Control :
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Management Control
.
Juran
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A:
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1.2.2

.






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( )

1.2.3 Quality
1) Man :

2) Machine :

3) Material :
, , ,


4) Method : ,
.
.
5) Measurement : , ,


4M

1.2.4

; P - D - C - A 4 .

1) P(plan) :
2) D(do) :

3) C(check) :
.
,


4) A(action) : 3)
.
Juran 7
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1.3
1.3.1
*.

: Juran

*.

: Deming
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,

(statistical quality control :SQC)
: KS A 3001

 ;

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: Feigenbaum

,
,

TQC:


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 Total
Total

Total

Top:

A/S

Middle: ,

Bottom: , ,

TQC

QM

Bottom-Up:

Top-Down: Circle

1.3.3

, ,

(1)

(Quality Control or Quality Management)

user
.
, .
user
, PDCA
B C

(2)
QC
QC
. B .
*. TQC = +

,
, PDCA


, , , ,
q( ), c( ), d( )

(3) ( Quality Assurance : QA)

QC
.
QA

( ) .
C
QC
.

1.4
1920 : Fisher ,
1924 : Shewhart
1928 : Dodge Roming
1941 : 2

1947 : ,

1950 : MIL-STD-105A , MIL-STD-105D

1957 : MIL-STD-414 ,

: , 1951 .
1950 : SQC .
1950 : (TQC)
1960 : (QC )

1924 : Shewhart

1.4 ( )

1965 :
1967 : KS
1973 :
1975 :
, , ,
1980 :
, (Product Liability : PL)
.

ISO 9000 ?

ISO ( )

International Organization for

Standardization)

EU

ISO 9000

A/S

9001
9002
9003
2000 ISO 9001, 9002 9003 9001

9004 = 9001 + PL + Q

ISO 9000
60 70 .
, , ,

.
, , , ,
. ,
,

.

.
: BS 5750(1979)
: NF X50.110
: DIN 55.35
: CSA Z299
: AS 1821/22/23
: ANSI/ASQC Z1.15(1979)


,
.
1976 ,ISO( )
TC176 ISO 9000
.
1 '80 5
WG(Working Group) . BS 5750
ANSI Z1.15 , TC176
10 '87 3 ISO 9000 ~9004
.

ISO 9000
ISO 9000
(
) .
,
.
ISO 9000 (User)

.
3 ( ) 3
.
ISO 9000 ( )
(Minimum Requirements) ,
(Baldrige , Deming ) .
,
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ISO 9000

ISO 9000

ISO 9000

ISO 9000

ISO 9000
1.

ISO 9001 ~ 9003 3

( )

ISO 9000 53 , ,
, 36 .

1. ,
2. ISO (ISO/IEC 40: EX 45012)

2-1. ,
2-2. ,
2-3.

-. (Accreditation Body):

, NACCB, RvC,
DAR, RAB/ANSI, SCC, SWEDAC .
-. (Certification Body): ISO 9000
, NACCB
21 , RvC 25 , 1 ~ 2
. 30 ,
.
-. : (
) ,
2,000
IQA .
-. : IQA
30 .

2.
ISO 9000
EC 100 .
;
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3. ISO 9000
ISO 9000
1. ,
2. ,
3. ( )
: 6 ~ 8 .
:
3 ~4 , ISO 9000
.
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:


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 :
-. ISO 9000
.
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2 ~ 3 3 1 .
(Surveillance): ISO 9000 1 1 ~ 2
3
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ISO 9000

 ( PL : Product Liability Law)

:


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.

1) ( ) :


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,
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(Traynor)
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(strict liability in tort)

4) ( ) TV
1994. 3. 29. TV

TV 440
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[ www.cpb.or.kr ]
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2000
, 741 22.1%
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( 3 , 180 )

PL

1960 .

, 1995 7
,

1994 11 1995
1 .

2002 7 .

Six Sigma (

Six Sigma ?

, ,

Cycle Time

6 Sigma ,
34
3.4PPM ,
6 Sigma .

(5)

(Customer Satisfaction)

(CS) =

( ACTUAL )
(EXPECTED)

(On Time Delivery)

O
(Defect-Free
Performance)

(Plug and Play)

Customer
Satisfaction

(Product Liability)

( : Cost)

6 Sigma

6 :
-.
-.
-.
-.
-.
-.

(CTQ: Critical To Quality)

(Project) (Black Belt, Green Belt)
,


.

6 ( )
.
1) (Our Survival) .
2) (Business Growth) .
3) (Customer Satisfaction) , , , .
4) Quality, Cost, Delivery, Service .
5) Process Capability(CP) .
6) Process Variation .
7) (Right Knowledge) .
8) (Statistical Thinking)
.
9) (Statistical Technique)
.
10) (measure) .
11) (Chart) .
12) (Solve) .
13) (Control) .

-. 6 - SQM
SQM(Standard Quality Management: ):
: ,
;
1. ;
-. ,
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-.
2.
3. input/output 6
4. (stabilization)

SQM
.

Six Sigma

()
6
6 .

6.68 %

Operation 3.4

+3

-3

(

) .

3.4PPM

3.4ppm

DPMO 1.5

-6

3.4DPMO

+6

6 2 PPB 10 2

* DPMO(Defect Per Million Opportunities)

* PPB(Part Per Billion)

6 Sigma

Critical To Quality (CTQ)

Defect
CTQ Event
Defect Opportunity

Event
Sigma

DPMO

1.5

$10
$2.7

1
3 1/2

66,807

30
1

$10
$63,000

1
2 1/2

6,210

$10
$570

1
30

233

$10
$2

1
6

3.4

Data

6 : MAIC

Control

Measurement

( )

( )

: 4
:

MAIC
Improvement Analysis
( )

( )

/
( / )

6 Sigma

Basically, Six Sigma methodology answers these

fundamental and important questions.

DMAIC;

Define Phase - What is important?

Measure Performance - How are we doing?
Analyze Opportunity - What is wrong?
Improve Performance - What needs to be done?
Control Performance - How do we guarantee performance?

-.

-. .

-. .

-. .

-. .

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