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  • Call Center Cost Matrix

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    Besir Asani
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    Timing Phase I Launch: March 29th A. Office Hours Phase II (DTBA) Phase III ( DTBA) 3 Agent: Shared Agent Dedicated Agent Languages: english, arabic, french, turkish Type of support Comprehensive Customer Care Solution including information hotline, Technical help desk, campaign specific support, complaint handling, loyalty programs etc.

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    8030927 Call Center Cost Matrix

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    Timing Phase I Launch: March 29th A. Office Hours Phase II (DTBA) Phase III ( DTBA) 3 Agent: Shared Agent Dedicated Agent Languages: english, arabic, french, turkish Type of support Comprehensive Customer Care Solution including information hotline, Technical help desk, campaign specific support, complaint handling, loyalty programs etc.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    8 views2 pages

    Call Center Cost Matrix

    Uploaded by

    Besir Asani
    Timing Phase I Launch: March 29th A. Office Hours Phase II (DTBA) Phase III ( DTBA) 3 Agent: Shared Agent Dedicated Agent Languages: english, arabic, french, turkish Type of support Comprehensive Customer Care Solution including information hotline, Technical help desk, campaign specific support, complaint handling, loyalty programs etc.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 2

    1 2

    Timing Phase I Launch: March 29th

    Countries UAE KSA Oman Kuwait Bahrain Qatar Syria Lebanon Jordan Egypt Turkey Yemen Moroco Algeria Tunisia Libya Sudan Iran Iraq

    A. Office Hours

    B. 24/7

    Phase II (DTBA)

    Phase III (DTBA) 3 Agent: Shared Agent Dedicated Agent Languages: Phase I: English & Arabic Phase II: Eng, Arabic, French Phase III: Eng, Arabic, French & Turkish Type of Support Comprehensive Customer Care Solution including information hotline, Technical help desk, campaign specific support, complaint handling, loyalty programs etc. Total Fixed Costs (breakdown) Total Variable Costs (breakdown)

    6 7

    8 9

    All additional cost ie. Toll free, Outbound calls etc. Type of reporting that can be generated

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