ACKNOWLEDGEMENT

The trainee is thankful to the Lord for giving him the strength and good health to finish this training. Second, he would like to acknowledge the people who helped him for this training to be possible. He wants to express his sincerest gratitude to his family for supporting him financially, emotionally and spiritually and to his friends who help him to fulfill this project. He also would like to gratefully acknowledge the bosses and staff of Oxford Suites Makati Hotel for giving him the chance to be part of their team and for giving him knowledge about their work and exposed to the possibilities of his career. He would like to thank also the professors of Nueva Ecija University of Science and Technology for conducting this kind of program that help the students experienced things in the real world. Lastly he would like to acknowledge his OJT Coordinator, Mr. Rhoel Anthony G.Torres for the support that she gave to his trainee.

DEDICATION
This work is dedicated to my loving parents, who raised me to be a person I am today. Who even further shaped me in to a better human being that helped me being a good citizen to my country. Thank you for the love and support, financial and morally, and for all the sacrifice that you do just to make things happen in my favor. Thank you for everything. -Sigmund John B. Diaz This work is dedicated to my wonderful parents, who have raised me to be the person I am today. Who initiated and encouraged me to learn and explore new things that would help me grow as a human being. Thank you for all the unconditional love, guidance, and support that you have always given me, helping me to succeed and instilling in me the confidence that I am capable of doing anything I put my mind to. Thank you for everything. I love you! -Bennie Joseph A. Santos