Custom

Matrix Quality of our Product/Services Timely Service & Accessibility Your Satisfaction Level with our services Value of the money of our services Suitability of our serices Communication Responsiveness of Complaint Handling Attitude & Capability if our Staff Sales/Product Literature Total Number of Feedbacks Highly Satisfied 5 3 2 2 3 2 4 1 5 1 23 Satisfied 4 19 12 15 16 14 14 15 16 19 140 Adequate 3 2 10 7 5 8 5 8 2 4 51

% Customer Satisfaction of Procal: No Of complaints received 3

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Comments for Improvements

MEW-SLS-02/REV.00/ Issue Date 15 Mar 2012/Page 1 of 1

Customer Feedback Analysis - 2012

Unsatisfied 2 0 0 0 0 0 1 0 1 0 2 Not at all Satisfied 1 0 0 0 0 0 0 0 0 0 0 Average 4.04 3.67 3.79 3.92 3.75 3.88 3.71 4.04 3.88 3.85 77.04 3

er Satisfaction of Procal:

MEW-SLS-02/REV.00/ Issue Date 15 Mar 2012/Page 1 of 1

MEW-SLS-02/REV.00/ Issue Date 15 Mar 2012/Page 1 of 1