Traditional

View

Human

Relations View

Interactionist View

Stage II

Causes of Conflict: Communicatio n Structure Personal Variable

Stage I Potential Opposition or Incompatibility

Cognition & Personalization

Stage IV

Conflict Handling Techniques: Competing Collaborating Compromising Avoiding Accommodating

Behavior

Functional Outcomes Overt Conflict: Party's behavior Others reaction

Stage V Outcomes

Perceived Conflict Felt Conflict

Dysfunctional Outcomes

Stage III Intentions

Stage I: Potential Opposition or Incompatibility

Communication Structure Personal

Variables

Stage II: Cognition & Personalization

Perceived

Conflict Felt Conflict

Stage III: Intentions

Stage IV: Behavior It includes statements, actions, and reactions made by the conflicting parties.

Conflict Resolution Techniques Problem Solving Subordinate goals Expansion of resources Avoidance Smoothing Compromise Authoritative command Altering human variable Altering the structural variable

Stage V: Outcomes

Individual As Outcomes

WIN LOSE LOSELOSE

WIN WIN LOSEWIN

Individual Bs Outcome Create Functional Conflict.