Holland America Line

Excellence Refined

Premium

Perfect Set-ups P Remember Details R English Only E Market M Inform I Use Guests Names M Moments of Truth

Moments of Truth
These are the short moments in time in which a Guest judges:

a person a department a cruise a ship even an entire cruise line

Take a look at these Moments of Truth and see what we can do to improve on delivering premium service ~

P What could we do better? R E M I U M

P What could we do better? R E M I U M

P What could we do better? R E M I U M

P What could we do better? R E M I U M

P What could we do better? R E M I U M

P What could we do better? R E M I U M

P What could we do better? R E M I U M Slow Motion Review

P What could we do better? R E M I U M

P What could we do better? R E M I U M

P What could we do better? R E M I U M

P What could we do better? R E M I U M

P What could we do better? R E M I U M

P What could we do better? R E M I U M

P What could we do better? R E M I U M

P What could we do better? R E M I U M

P What could we do better? R E M I U M

P What could we do better? R E M I U M

P What could we do better? R E M I U M

Perfect Set-ups P Remember Details R English Only E Market M Inform I U Guests Names Use M Moments of Truth

Holland America Line

Tradition of Excellence

Premium