COMPUTER NETWORK MAINTENANCE CONTRACT PROPOSAL

Between: ICT Access Technologies. And Food and Nutrition Security Joint Task Force (FNSJTF) Valid from: _____________________________________ To: _______________________________________________ The computer network maintenance contract will be designed and set up to meet the requirements as outlined. ICT Access Technologies will use its own internal design, maintenance, repair techniques and methodologies to provide a quality and comprehensive service to the satisfaction of Food and Nutrition Security Task Force (FNSJTF). The cost of the maintenance agreement will be MK 50,153.25 (Fifty Thouisand One Hundred and Fifty Three Kwacha Twenty Five Tambala Only) VAT included per month, payable by Food and Nutrition Security Joint Task Force at the start of each month, with the minimum length of the agreement being six months renewable. ICT Access Technologies agree to: Carry out network configuration and network administration tasks. Carry out necessary maintenance, repairs, and configuration changes with Food and Nutrition Security Joint Task Force changing business needs as well as providing help and advise on network system issues. Assist in the installation of any software where necessary provide any maintenance and reasonable support required by Food and Nutrition Security Joint Task Force to ensure minimal business downtime. Provide support and advice in the effective use of network resources. Provide regular and routine system maintenance and performance checks to keep all systems running at optimal level. Set-up and put into place the following systems: anti virus, automated backup, fast system recovery and remote dial-in support, if required.

ICT Access Technologies: Will not be responsible for damage or side effects caused by deliberate tampering, alterations, and amendments to the system settings, network or hardware. Cannot be held liable for the loss of data caused by users. Maintenance does not include for example software development and website development, or support of custom written software. Cannot be held liable for the failure of software or hardware as equipment failure is inevitable and cannot be avoided completely. Cannot be held responsible for Food and Nutrition Security Joint Task Force not meeting software license agreements. This agreement does not cover the cost of hardware and attributable consumables required. ICT Access Technologies will be more than willing to supply such items at reasonable cost to Food and Nutrition Security Joint Task Force, when required. Please note all of the above terms relating to your contract with ICT Access Technologies. Further details are given in the Contract Notes, a copy of which has been given to you. Any changes will be notified to you in writing. Should you require further information on any matter do not hesitate to contact the manager Signatures: I have received a copy of the Contract Notes and understand the terms of my contract with ICT Access Technologies. Food and Nutrition Security Joint Task Force: ______________________________________________________ (FNSJTF)

____________________________________________________________________________________________ ICT Access Technologies

ICT Access Technologies Date:

______________________________________________________ ______________________________________________________

SCHEDULE I
List of Hardware products and software Equip Code Equipment (Model, Description, etc) Qty Maintenance Cost End of Warranty Maintenance Year Month Maintenance Start Maintenance Cost

Acer desktop PC Dell Dimensions: 2200 3100 5150 170L Dell Optiplex 320 Dell PowerEdge Server HP dx 2290 PC HP laserjet 4350n HP color laserjet 4650 dn HP Officejet 6313 Sharp AR-203E scanner CISCO 800 series router 24 port switch UPS APCs

1 1 1 1 1 1

3 1 3 1 2 1 1 1 1 13

BACKUP EQUIPMENT: Number of users to be supported __13__ (Available on daily basis) Configuration of backup equipment should be sufficient to support the above number of users and disk requirements.

Item
Network Support Number of CPU RAM

Proposed
24 13

____________________________________________________________________________________________ ICT Access Technologies

No. of UPS No. of Hard Disks SCSI drives DVD/CD-ROM Drives Switches Printers Routers Servers

13

1 5 1 1

SCHEDULE II
Site Location, working days and working hours 1. Client Location: Ministry of Agriculture MoAPS HQ Room 63/64 Capital Hill . 2a. Client Primary Contact, Fax, Tel. No. and E-mail Tell: 01 789 1331, 01 1789 121 Fax: 01 788 434 2b. Client Backup Contact, Fax, Tel. No. and E-mail ................. ................. ................. 3. Contractor Location ICT Access Technologies Pacific Parade Shopping Mall Area 10 P.O Box 30459 4a. Contractor Primary contact, Fax, Tel. No. and E-mail During Office Hours

Hemish Mzembe, hemishuk@yahoo.co.uk or ictaccess@malawi.net

After Office Hours

After Office Hours

Phone: 01 794 816/820 Cell: 099 941 1780 4b. Contractor Backup contact, Fax, Tel. No. and E-mail During Office Hours

Hemish Mzembe

Phone: 01 794 816/820

Cell: 099 941 1780

5. Workdays Monday to Friday, except public holidays 6. Work hours 8.00 hours to 17.00 hours...

____________________________________________________________________________________________ ICT Access Technologies

SCHEDULE III (Charges and Terms of Payment)

(Option 1 During office hours) Annual Maintenance & Technical Support Services covering: a. Remote Support Services; b. On Site Services during Normal Office Hours. C. On Site Services after Normal Office Hours as per conditions Below: Contractor will intervene as per conditions for support during office hours. Each intervention at normal office hours will be charged as follows: Equipment Type Desktop PCs Printers Router + Switch Qty 13 5 2 Category Computer Computer Accss Network Time Period Daily Rate (8 consecutive hours)MK 2,350.00 1,900.00 1,500.00 Subtotal MK VAT 16.5% Total MK (Payment will be effected on whichever is the minimum of Quantity x Daily Rate) Annual Fees (including charges for item c above) payable quarterly in advance Monthly payment amount: Fifty Thousand One Hundred and Fifty Three Kwacha Twenty Five Tambala (50,153.25) It covers the period................. to................... SERVICES OUTSIDE THIS AGREEMENT (example installation of a new Operating System) will be available under the following conditions. 1. 2. 3. Any service outside this Agreement will be requested to the Contractor with at least one weeks notice. Support Service Daily and Hourly Rate (payment will be effected on whichever is the minimum of Daily and Hourly rate x Intervention time) for such service during standard support hours (i.e. workdays and workhours), the daily and hourly rate or part thereof are MK........., and MK......... respectively. Extended Support Service Daily and Hourly Rate For such service after standard support hours, the daily and hourly rate or parts thereof are as follows: Day Time Monday to Friday Saturday Sunday Public Holiday Time Period Daily Rate (8 consecutive hours) Hourly rate MK Cost MK Monthly rate MK 30,550.00 9,500.00 3,000.00 43,050.00 7,103.25 50,153.25

(Payment will be effected on whichever is the minimum of Daily and Hourly rate x Intervention time) Note: Charges for services that are covered within THIS AGREEMENT but being performed outside the workdays and/or workhours will be paid at half the rate of charges for SERVICES OUTSIDE THIS AGREEMENT. Example, major installation of upgrade that might affect the normal operation of Contractors business.

____________________________________________________________________________________________ ICT Access Technologies

(Option 2 - 24 hours 7 days a week) Annual Maintenance & Technical Support Services covering: a. Remote Support Services; b. On Site Services during twenty-four hours seven days a week; Annual Fees payable in monthly installments in advance Malawi Kwacha ............................ Only (MK .......................) It covers the period ............ to ......... SERVICES OUTSIDE THIS AGREEMENT (example installation of a new Operating System) will be available under the following conditions. 1. Any service outside this Agreement will be requested to the Contractor with at least one weeks notice. 2. Support Service Daily and Hourly Rate (payment will be effected on whichever is the minimum of Daily and Hourly rate x Intervention time) For such service during standard support hours (i.e. workdays and workhours), the daily and hourly rate or part thereof are MK...................................................... and MK......................................................... respectively. 3. Extended Support Service Daily and Hourly Rate For such service after standard support hours, the hourly rate or part thereof are as follows: Day Time Monday to Friday Saturday Sunday Public Holiday Time Period 8.00am to 5.00pm Daily Rate (8 consecutive hours) Hourly rate

(Payment will be effected on whichever is the minimum of Daily and Hourly rate x Intervention time)

____________________________________________________________________________________________ ICT Access Technologies