C my yu cu trong tiu chun ISO 9001:2008 phi lp ra th tc dng vn bn Choice 1 Choice 2 Choice 3 Choice 4

10

12

Vui lng gii ngha ch v s trong: TCVN ISO 9001:2008

What does ISO do? Choice 1 Choice 2 Choice 3 Choice 4

Provides organizations with information about quality management systems

Helps organizations become certified under the international standard

Government responsibilities and tasks in various countries

A and B

Question 1 10

Chng trnh mt cuc nh gi ni b Choice 1

Phi thch hp tnh trng thc t v hot ng sn xut/ thc hin dch v ca cc n v,phng, ban c nh g

Choice Phi thch hp vi lnh vc chuyn mn ca trng nhm nh gi.

2 Choice 3 Phi thch hp vi tng cn b tham gia nh gi ni b

i din lnh o v cht lng c th tr lnh t vn bn ngoi ? Choice 1 Choice 2 Choice 3 Khng c php

c php

Khi cn th c th

Mc ch ca yu cu 4.2.3 trong tiu chun ISO 9001:2008 l nhm Choice 1 Choice 2 Choice 3 Choice 4 Choice 5 Ngn nga s v tnh s dng ti liu li thi

Tt c u ng

Tt c u sai

m bo s sn c ti liu cho nhng ni cn thit

m bo tnh hin hnh v tha ng ca ti liu

Trong phin hp kt thc ca qu trnh nh gi

Choice Trng nhm nh gi phi trnh by tt c nhng s khng ph hp chnh yu nht c pht hin v nu r mc hay tnh h thng ca nhng s khng ph hp . 1 Choice 2 Trng nhm nh gi phi trnh by nhng vn m pha c nh gi khng chp nhn.

Choice Trng nhm nh gi phi trnh by tt c nhng vn m c nhm nh gi pht hin c trong qu trn nh gi 3

Mt cng ty ng k ISO 9001 th phi c chng trnh bo tr bo dng phng nga Choice 1 Choice 2 Choice 3

ng

Sai

Ti khng bit

iu khon lin quan n mc tiu cht lng l ? Choice 1 Choice 2 Choice 3 Choice 4 4.4

5.4

5.6

5.5

Chu trnh P-D-C-A c p dng ti Choice 1 Choice 2 Choice 3 Choice 4

Tt c u sai

Tt c u ng

Phng K hoch Sn Xut

Ban Gim c

Choice 5

Phng K hoch Kinh Doanh

Nhng nhm ngi ng mt vai tr trong vic duy tr chng nhn ISO Choice 1 Choice 2 Choice 3 Choice 4

Tt c cn b cng nhn vin

nh gi vin

lnh o

Cn b qun l

V thc hin cc bin php khc phc sau nh gi ni b: Choice 1 Choice 2

n v c nh gi c trch nhim xc nh v a ra cc bin php, thi hn khc phc/ phng nga cn thi

Trng nhm nh gi phi a ra ngy hon thnh cc bin php kh

phc/ phng nga v ngy nh gi li nhng tnh trng ca n v c nh gi.

Choice Trng nhm nh gi c trch nhim xc nh tt c cc bin php khc phc v xc minh nhng bin php ny ng. 3

What does ISO mean? Choice 1 Choice 2 Choice 3

Internal Organization for Standardization

International Organization of Standards

International Standards Organization

Choice 4

International Organization for Standardization

ISO 9001 i hi H s phi c lu tr Choice 1 Choice 2 Choice 3

Ti khng bit

ng

Sai

Mt th tc hay qui trnh, mt hng dn cng vic c vit ra nhm mc ch Choice 1 Choice 2 Choice 3 Choice 4 Choice 5

Tt c u sai

Gii thch cho cc bn lin quan nh khch hng, c ng, bn kim tra

Lm ti liu hun luyn thao tc cng vic c nht qun v i chiu khi cn.

Tt c u ng

Cng nhn, nhn vin nhn vo lm theo

ISO 9001 ch quan tm n cc vn , kha cnh ca t chc lin quan n cht lng sn phm ? Choice 1 Choice 2 ng

Sai

Mt t chc mun c chng nhn, ng k chng nhn ISO 9001 th h s c nh gi bi t chc Choice 1 Choice 2 Choice 3 Sai

ng

Ti khng bit

Bn c th chun b cho cuc nh gi nh th no ? Choice 1 Choice 2 Choice 3 Choice 4 Lm cho bn quen thuc vi cc nhim v v quy trnh p dng cho v tr ca bn v thc hnh s dng chng

Xem xt li cc ti liu v th tc sn c trong trng hp bn c hi v chng

In bn sao ca tt c cc ti liu bn s dng thng xuyn v trn bn lm vic

Nghin cu k lng vo vai tr ca mi ngi do bn s c th cung cp thng tin v b phn bt k

H thng ISO 9001 c th c thc hin m khng c s tham gia ca lnh o cao nht ? Choice 1 Choice 2 Choice 3 Choice 4 Thnh thong

Lun lun phi c

Khng

Theo yu cu

Tiu chun ISO 9001 tp trung trn s hi lng ca khch hng, p ng cc yu cu v ci tin lin t thng qua vic s dng cc phng php tip cn theo qu trnh. Choice 1 ng

Choice Sai

2 Choice 3 khng bit

ISO 9001 i hi t chc phi thc hin "Corrective Action" i vi mi s than phin ca khch hng nhng sn phm khng ph hp. Choice 1 Choice 2 ng

Sai

i din lnh o v cht lng c th tr lnh t vn bn ngoi ? Choice 1 Choice 2 Choice 3 c php

Khng c php

Khi cn th c th

Trong phin hp khai mc, trng nhm nh gi

Choice Phi trnh by r cc ni dung yu cu ca tiu chun ISO 9001: 2008 m cc thnh vin nhm nh gi s cn c theo xem xt trong qu trnh nh gi. 1

Choice Phi yu cu n v c nh gi chp nhn v tun th k hoch nh gi c gi hoc thng bo trc ch h. 2 Choice 3 Phi trnh by tm tt phng php v tun t th tc s tin hnh khi nh gi.

ISO 9001 l tiu chun quc t v: Choice 1 Choice 2 Cht lng sn phm

H thng qun l sn xut, dch v

Choice H thng qun l cht lng

V thc hin cc bin php khc phc sau nh gi ni b: Choice Trng nhm nh gi phi a ra ngy hon thnh cc bin php khc phc/ phng nga v ngy nh gi li nhng tnh trng ca n v c nh gi. 1 Choice 2

n v c nh gi c trch nhim xc nh v a ra cc bin php, thi hn khc phc/ phng nga cn thi

Choice Trng nhm nh gi c trch nhim xc nh tt c cc bin php khc phc v xc minh nhng bin php ny ng. 3

ISO 9001 i hi phi qun l ti liu bng phn mm Choice 1 Choice 2 Choice 3 ng

Sai

Ti khng bit

Thng tin cn thu thp trong nh gi ni b l Choice 1 Choice 2 Choice 3 Choice 4 Cam kt ca lnh o v vn cht lng

Bng chng v s ph hp vi tiu chun ISO 9001: 2008

Nhng im khng ph hp

Cc cu trn u ng

Theo tiu chun ISO 9001, mt doanh nghip khi xy dng h thng qun l cht lng c th loi suy khng p dng s iu khon no m trong tiu chun cho php Choice 1 iu 8

Choice iu 7

2 Choice 3 Choice 4 iu 6

iu 5

ISO 9001 ch quan tm n cc vn , kha cnh ca t chc lin quan n cht lng sn phm ? Choice 1 Choice 2 ng

Sai

Theo nh ngha trong b tiu chun ISO 9000, sn phm l Choice 1 Choice 2 Choice 3 Kt qu ca qu trnh hnh thnh lm ra sn phm.

Kt qu u ra ca mt qu trnh

Kt qu ca qu trnh thit k trong t chc

ISO 9001 i hi t chc phi thc hin "Corrective Action" i vi mi s than phin ca khch hng nhng sn phm khng ph hp. Choice 1 Choice 2 Sai

ng

Bo co nh gi ni b phi:

Choice Nu kin ca nhm nh gi v tnh trng xy dng v p dng, tnh hiu qu ca h thng qun l cht lng n v c nh gi. 1 Choice 2 Ghi li mi bng chng c pht hin v c bn c nh gi tha nhn.

Choice Kt lun vic xy dng v p dng h thng qun l cht lng ti n v c ph hp vi nhng yu cu ca tiu 3

Hnh ng khc phc l Choice 1 Choice 2 Choice 3 Hnh ng loi b s khng ph hp

Hnh ng loi b nguyn nhn gy ra s khng ph hp

Hnh ng nh hnh ng m khc phc c s khng ph hp va mi xy ra

Cn c h s lu xem xt ca lnh o ? Choice 1 Choice 2 Choice 3 Choice 4 Phi lun lun c

Khng cn thit

c chun b bi t vn bn ngoi

Tt hn l lu nhng khng bt buc

Chng trnh mt cuc nh gi ni b Choice 1 Choice 2 Choice 3

Phi thch hp tnh trng thc t v hot ng sn xut/ thc hin dch v ca cc n v,phng, ban c nh g

Phi thch hp vi tng cn b tham gia nh gi ni b

Phi thch hp vi lnh vc chuyn mn ca trng nhm nh gi.

Mc tiu cht lng phi c o lng ? Choice 1 Choice 2 Khng cn thit

Phi c o lng

Choice Ty vo mc tiu, c nhng mc tiu khng o lng c

3 Choice 4 Thnh thong

Khi tin hnh nh gi ti mt n v, iu no sau y thuc trch nhim ca n v : Choice 1 Choice 2 Choice 3 Xy dng k hoch nh gi

Yu cu cc cn b nh gi phi xc nh nguyn nhn ca s khng ph hp m h pht hin cho n v.

Thc hin hnh ng khc phc i vi nhng s khng ph hp c pht hin v c ghi nhn

Li ch ca qu trnh nh gi ISO 9001 ? Choice 1 Choice 2 Choice 3 Choice 4 Tt c u ng

nh hng gip cho h thng qun l cht lng lm vic tt hn

m bo rng nhn vin lin tc s dng cc qu trnh ci tin t giy chng nhn ISO

Gip cho h thng qun l cht lng hot ng hot ng tt

Yu cu vic thng qua sn phm v chuyn giao dch vu cho khch hng ch c tin hnh sau k hon thnh tho ng cc hot ng (o lng) sn phm theo hoch nh, nu khng l iu kho Choice 1 Choice 2 Choice 3 Choice 4 8.2.4

8.2.1

8.2.3

8.3

Khi kt thc nh gi, chun b bo co, trng nhm nh gi ch tr phin hp kt thc vi s tha gia ca: Choice 1 Choice 2 Lnh o v cn b ph trch ca b phn/ n v trong phng ban c nh gi.

Tt c nhng ngi trong n v c nh gi.

Choice Tt c nhng ngi tham d phin hp khai mc v nhng ngi m on nh gi c phng vn, trao i tro qu trnh nh gi. 3

Khi thit lp h thng qun l cht lng cho doanh nghip, vic yu cu xc nh cc qu trnh cn t trong h thng ..v xc nh trnh t v mi tng tc ca cc qu trnh ny.." l iu khon s_______ ca tiu chun ISO 9001. Choice 1 Choice 2 Choice 3 Choice 4 4.2.2

4.1

4.2.2

4.2.1

Khi nh gi nu khng pht hin c nhng s khng ph hp, trng nhm nh gi phi: Choice 1 Choice 2 Choice 3 Gii thch cho bn c nh gi rng iu ny khng c ngha l khng c nhng s khng ph hp.

Khng cn nu kt lun.

Phi khng nh hot ng ca n v c nh gi l hon ho.

Theo ngha ca hot ng nh gi th thut ng Bng chng nh gi c hiu l: Choice 1 C quan/n v lp cc nhm nh gi

Choice H s, vic trnh by v s kin hoc cc thng tin c lin quan ti chun mc nh gi v nhng iu c th c kim tra xc nhn. 2 Choice

Choice 4

C ba ni dung trn

Trong qu trnh nh gi Choice Trng nhm nh gi cng cc i din n v c nh gi phi phn tch nguyn nhn ca nhng s khng hp c pht hin. 1

Choice Cc thnh vin nhm nh gi ch cn ghi nhn nhng s khng ph hp quan trng nht sau ny a vo tro bo co nh gi 2

Choice Cc cn b tham gia nh gi phi ghi li tt c nhng chi tit pht hin c lin quan ti nhng im khng ph hp . 3

Khi nh gi nu khng pht hin c nhng s khng ph hp, trng nhm nh gi phi: Choice 1 Choice 2 Choice 3 Khng cn nu kt lun.

Gii thch cho bn c nh gi rng iu ny khng c ngha l khng c nhng s khng ph hp.

Phi khng nh hot ng ca n v c nh gi l hon ho.

Tiu chun ISO 9001:2008 i hi phi "Customer Satisfaction Surveys" Choice 1 Choice 2 ng

Sai

Mt s mc tiu ca qun l cht lng ? Choice 1 Choice 2 Choice 3 Nng sut v hiu qu

Cung cp cc ti liu d dng tip cn cc th tc v hng dn cng vic

Tt c u ng

Choice Nng cao cht lng ca sn phm v dch v cui cng

Mc ch ca qu trnh nh gi trong ISO l g Choice 1 Choice 2 Choice 3 Choice 4 Choice 5 Lnh o nm cc cng vic v thi gian ca mi nhn vin thng qua cc th tc iu hnh

xem xt s ph hp theo tiu chun ISO

Cung cp d liu cho lnh o qun l chnh xc chnh sch v cc th tc

Tt c u ng

Nm mi thng tin v d liu ca cc nhn vin trong t chc

Ngi no m bo rng cc yu cu khch hng c p ng vi s tha mn khch hng Choice 1 Choice 2 Choice 3 Choice 4 QMR - i din lnh o v cht lng

Management

Trng phng marketing

Top management

Trch nhim ca i din lnh o v cht lng bao gm c vi: Choice 1 Choice 2 Choice 3 Khch hng

Cc bn lin quan ni b QMS

Nh cung cp

Choice T chc chng nhn

Khi nh gi ti phng lm vic ca lnh o V, anh/ ch thy c mt s bo co kt qu thm nh c chuyn vin c ch k ca lnh o V trc khi trnh lnh o B ph duyt. Theo anh/ ch, h s ny ng hng mc yu cu no ca ISO 9001: 2008 Choice 1 Choice 2 Choice 3 7.5.2

7.5.5

8.2.3

Mt trong cc mc tiu ca nh gi H thng qun l cht lng theo ISO 9001: 2008 l

Choice Xc nh xem kt qu cng vic do C quan / n v to ra c ph hp vi cc yu cu lin quan n cht lng cng vic khng ? 1

Choice Xc nh xem cc yu cu ca HTQLCL theo ISO 9001: 2008 c thch hp vi loi hnh hot ng sn xut kinh doanh ca Cng ty/ n v khng? 2

Choice Xc nh xem h thng ti liu v QLCL ca C quan/ n v c ph hp vi nhng yu cu ca ISO 9001: 200 cc yu cu ca tiu chun c p dng nh th no? 3

Mt nh hng xy dng h thng ISO 9001, khi quan st nh bp cc chuyn vin nh gi nhn thy c cc nguyn liu ch to cc mn n u c bo qun nhit nh bp l 30 C v khng chn bo qun trnh bi bm, nhim bn. Theo anh ch nh bp c th khng tha mn yu cu n trong tiu chun Choice 1 Choice 2 Choice 3 Choice 4 6.4

7.2.1

7.5.5

6.3

Chnh sch cht lng phi bao gm cam kt:

Choice 1 Choice 2 Choice 3 Choice 4

Tun theo yu cu khch hng

Tun theo cc yu cu

Tun theo yu cu ca nhn vin

Tun theo yu cu ca th trng

Nu lnh o khng mun a 1 s phng ban vo ISO 9001 th cng c th min Choice 1 Choice 2 Choice 3 Sai

Ti khng bit

ng

Bo co nh gi ni b phi:

Choice Nu kin ca nhm nh gi v tnh trng xy dng v p dng, tnh hiu qu ca h thng qun l cht lng n v c nh gi. 1 Choice 2 Ghi li mi bng chng c pht hin v c bn c nh gi tha nhn.

Choice Kt lun vic xy dng v p dng h thng qun l cht lng ti n v c ph hp vi nhng yu cu ca tiu chun ISO 9001: 2008 hay khng. 3

Kt qu u ra ca mt qu trnh ch c ngha khi: Choice 1 Choice 2 Choice 3 u ra c hiu lc

u ra c hiu sut cao

u ra c gi tr gia tng

Choice u ra nh th no cng c

Mc ch ca yu cu 4.2.3 trong tiu chun ISO 9001:2008 l nhm Choice 1 Choice 2 Choice 3 Choice 4 Choice 5 m bo tnh hin hnh v tha ng ca ti liu

Ngn nga s v tnh s dng ti liu li thi

Tt c u ng

Tt c u sai

m bo s sn c ti liu cho nhng ni cn thit

Khi nh gi nu khng pht hin c nhng s khng ph hp, trng nhm nh gi phi: Choice 1 Choice 2 Choice 3 Phi khng nh hot ng ca n v c nh gi l hon ho.

Gii thch cho bn c nh gi rng iu ny khng c ngha l khng c nhng s khng ph hp.

Khng cn nu kt lun.

Khon 7 ca tiu chun ISO 9001:2008, Thc hin cc chng trnh khuyn mi sn phm vi cc yu lin quan n mt sn phm l nh th no: 1) K hoch. 2) yu cu v tho thun vi khch hng, 3) Thit k, 4) Xut x, v 5) Giao cho khch hng. Choice 1 Choice 2 Choice 3 Cha d liu

Sai

ng

Yu cu vic thng qua sn phm v chuyn giao dch vu cho khch hng ch c tin hnh sau k

hon thnh tho ng cc hot ng (o lng) sn phm theo hoch nh, nu khng l iu kho Choice 1 Choice 2 Choice 3 Choice 4 8.2.4

8.2.3

8.3

8.2.1

iu khon 7.6 Kim sot thit b theo di v o lng khng yu cu vit ra mt th tc dng vn b Anh ch s lm th no m bo vic tha mn v cung cp bng chng cho yu cu ny? Choice 1

K hp ng vi mt cng ty dch v yu cu h kim sot v hiu chun thit b o trong cng ty nh k.

Choice K hp ng thu cc thit b o cn s dng v n v cho thu s chu trch nhim hiu chun kim sot theo y cu ca iu 7.6 2

Choice Xc nh cc thit b o cn kim sot trong S tay cht lng cng ty v lp k hoch theo di v thc hin hiu chun hng thng, hng qu hay hng nm. 3 Choice 4 Choice 5 Tt c u ng

Tt c u sai

Mt cng ty c giy chng nhn ISO 9001, trong qu trnh nh gi li hng nm cng ty khng c chng cho thy c s dng cc thng tin thu thp theo di v o lng s tha mn ca khch hn trong nm qua. y l yu cu no? Choice 1 Choice 2 Choice 3 Choice 8.2.1

5.2

4.2.4

4.2.3

Mt trong cc mc tiu ca nh gi H thng qun l cht lng theo ISO 9001: 2008 l

Choice Xc nh xem cc yu cu ca HTQLCL theo ISO 9001: 2008 c thch hp vi loi hnh hot ng sn xut kinh doanh ca Cng ty/ n v khng? 1

Choice Xc nh xem h thng ti liu v QLCL ca C quan/ n v c ph hp vi nhng yu cu ca ISO 9001: 200 cc yu cu ca tiu chun c p dng nh th no? 2

Choice Xc nh xem kt qu cng vic do C quan / n v to ra c ph hp vi cc yu cu lin quan n cht lng cng vic khng ? 3

Bo co nh gi ni b phi:

Choice Nu kin ca nhm nh gi v tnh trng xy dng v p dng, tnh hiu qu ca h thng qun l cht lng n v c nh gi. 1 Choice 2 Ghi li mi bng chng c pht hin v c bn c nh gi tha nhn.

Choice Kt lun vic xy dng v p dng h thng qun l cht lng ti n v c ph hp vi nhng yu cu ca tiu chun ISO 9001: 2008 hay khng. 3