Scribd Logo
Upload

Welcome to Scribd!

  • Production and Operation Management - Bba 305 - 2004 Dec - End Term

    Uploaded by

    ggsipu_info1
    11 views1 page
    END-TERM EXAMINATION FIFTH SEMESTER [BBA] - DECEMBER 2004 Paper Code: BBA 305 time : 3 Hours Note: Attempt any five questions. A) "quality control" and "total Quality Management" though aim at improving the quality of output, they are very distinct in approach. B) "emerging services economy and growing environmental awareness pose a challenge to the Operations Manager"

    Original Description:

    Copyright

    © Attribution Non-Commercial (BY-NC)

    Did you find this document useful?

    Is this content inappropriate?

    Report this Document
    END-TERM EXAMINATION FIFTH SEMESTER [BBA] - DECEMBER 2004 Paper Code: BBA 305 time : 3 Hours Note: Attempt any five questions. A) "quality control" and "total Quality Management" though aim at improving the quality of output, they are very distinct in approach. B) "emerging services economy and growing environmental awareness pose a challenge to the Operations Manager"

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Flag for inappropriate content
    11 views1 page

    Production and Operation Management - Bba 305 - 2004 Dec - End Term

    Uploaded by

    ggsipu_info1
    END-TERM EXAMINATION FIFTH SEMESTER [BBA] - DECEMBER 2004 Paper Code: BBA 305 time : 3 Hours Note: Attempt any five questions. A) "quality control" and "total Quality Management" though aim at improving the quality of output, they are very distinct in approach. B) "emerging services economy and growing environmental awareness pose a challenge to the Operations Manager"

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Flag for inappropriate content
    of 1

    (Please write your Roll No.

    immediately)

    Roll No. ......................

    :: 2 ::

    END-TERM EXAMINATION
    FIFTH SEMESTER [BBA] - DECEMBER 2004
    Paper Code: BBA 305 Time : 3 Hours Note: Attempt any five questions. Subject: Production and Operation Management Maximum Marks : 75

    Q.6

    (a) Quality Control and Total Quality Management though aim at improving the quality of output, they are very distinct in approach. Elucidate. (b) What do you understand by Bench marking? Explain various phases in Bench marking.

    fo

    (b) Emerging services economy and growing environmental awareness pose a challenge to the Operations Manager. Comment. Q.2

    u. in
    Q.8

    Q.1

    (a) What is Operations Management? Explain its scope and significance.

    Q.7

    Explain the principles of job design which will enable the 15 Operations Manager to address the Behavioural and Physical aspects of work and thus increase the productivity of the organization.
    15

    gg sip
    7 8

    Briefly explain different stages in product development and 15 illustrate how Quality Function Deployment (QFD) Provides a simple and straight forward approach for ensuring that Product designs meet customers requirements. (a) Explain the criteria used to differentiate services from manufactured goods using appropriate examples.

    Write short note on any three of the following: (a) Statistical quality control (b) Delphi technique and Time Series Analysis (c) Line Balancing (d) Chase demand strategy (e) Value Engineering

    Q.3

    Q.4

    Discuss the merits and demerits of any three basic layout and 15 provide example for each of them. Explain the factors affecting the decisions related to facility 15 location with suitable examples and discuss briefly any one method used in making such decisions.

    Q.5

    ww w.

    (b) In a Particular Service delivery system, which is a single channel Poisson Arrivals with exponential service rate, it is observed that the mean arrival rate () of customers is one customer for every four minutes and the mean service time (1/) is two minutes thirty seconds. Find out (i) Average number of customers in the system. (ii) Average queu length. (iii) Average time a customer spends in the system.

    You might also like