HNG DN S DNG VCB iB@nking CHO KHCH HNG C NHN

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1. 2. 3. 4. 5. 6. 7. DCH V NGN HNG TRC TUYN CA VIETCOMBANK: ................................................................. 3 NG K S DNG DCH V NGN HNG TRC TUYN VCB-iB@nking: ....................................... 3 NG NHP VCB-iB@nking ........................................................................................................................... 4 KHNG NG NHP C VCB-iB@nking ............................................................................................... 5 XEM THNG TIN TI KHON V CHI TIT GIAO DCH ......................................................................... 5 XEM THNG TIN TH TN DNG V TH GHI N QUC T ................................................................. 6 THANH TON: .................................................................................................................................................. 6 7.1. 7.2. 7.3. 7.4. 7.5. 7.6. 7.7. 8. Chuyn khon............................................................................................................................................... 6 Dch v ti chnh ........................................................................................................................................ 10 Thanh ton ha n .................................................................................................................................... 11 Thanh ton th tn dng:............................................................................................................................. 12 Np thu ni a: ........................................................................................................................................ 14 Np tin in t .......................................................................................................................................... 15 Chuyn tin qua th:................................................................................................................................... 16

TIN GI TRC TUYN ................................................................................................................................ 17 8.1. 8.2. M ti khon .............................................................................................................................................. 18 Tt ton ti khon ....................................................................................................................................... 19

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THAY I THNG TIN DCH V VCB SMS B@nking ........................................................................... 20

10. NG K S DNG DCH V PHONE BANKING ................................................................................... 20 11. V IN T ...................................................................................................................................................... 21 12. NG K NHN SAO K TI KHON QUA EMAIL ............................................................................... 25 13. CP LI MT KHU TRUY CP ................................................................................................................. 25 14. TM NGNG S DNG DCH V VCB-iB@nking .................................................................................... 26 1

HNG DN S DNG VCB iB@nking CHO KHCH HNG C NHN

15. NG K S DNG LI DCH V VCB-iB@nking .................................................................................. 26 16. H TR ............................................................................................................................................................. 26

HNG DN S DNG VCB iB@nking CHO KHCH HNG C NHN

HNG DN S DNG DCH V NGN HNG TRC TUYN (VCB - iB@nking) CA NH TMCP NGOI THNG VIT NAM (VIETCOMBANK)

1. DCH V NGN HNG TRC TUYN CA VIETCOMBANK: Qu khch cn ng k s dng dch v Ngn hng trc tuyn VCB-iB@nking truy cp v s dng chng trnh ny. Vietcombank s cung cp cho Qu khch Tn truy cp (Username) v Mt khu truy cp (Password) s dng chng trnh Ngn hng trc tuyn VCB-iB@nking

2. NG K S DNG DCH V NGN HNG TRC TUYN VCB-iB@nking: Bc 1: Nhn mu ng k s dng dch v Ngn hng trc tuyn (VCB-iB@nking) theo mt trong hai cch sau y: Ti trang web ca Vietcombank vi a ch http://www.vietcombank.com.vn, mc Ngn hng trc tuyn VCB-iB@nking Ti cc im giao dch ca Vietcombank trn ton quc.

Bc 2: in y thng tin vo 03 (ba) Bn ng k s dng dch v. Qu khch lu rng thng tin Qu khch in trn Bn ng k phi ng nht vi cc thng tin ng k vi ngn hng (Thng tin H s khch hng) (VD: s CMT/s H chiu, ngy cp CMT/H chiu, a ch lin h, S in thoi lin h, a ch email). Trong trng hp mun thay i thng tin so vi H s khch hng ng k trc y, Qu khch cn lm th tc thay i ti Chi nhnh Vietcombank ni Qu khch m ti khon ln u. Ch k trn bn ng k phi l Ch k Qu khch ng k giao dch vi Vietcombank. Bc 3: Mang cc Bn ng k, CMT/H chiu n im giao dch gn nht ca Vietcombank ng k s dng dch v. Sau khi x l, Vietcombank s gi li Qu khch 01 (mt) bn ng k c in Tn truy cp. ng thi, Qu khch s nhn c mt th in t thng bo mt khu truy cp gi vo a ch email ng k. Thng thng, Qu khch s nhn c email ny ngay sau khi ng k s dng dch v. V l do an ton, Qu khch cn kim tra email v thay i mt khu trong vng 24h k t thi im Qu khch ng k s dng dch v. Sau 24h, mt khu gi vo email ca Qu khch s ht gi tr s dng Trong trng hp , Qu khch vui lng lin h vi Trung tm dch v khch hng ca Vietcombank yu cu tr gip. Sau khi nhn c Tn truy cp v mt khu, Qu khch c th bt u s dng dch v Ngn hng trc tuyn ca Vietcombank.
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HNG DN S DNG VCB iB@nking CHO KHCH HNG C NHN

3. NG NHP VCB-iB@nking Truy cp vo trang Web ca Ngn hng Ngoi thng Vit Nam ti a ch tn min: http://www.vietcombank.com.vn, chn Ngn hng trc tuyn VCB-iB@nking v nhn vo nt ng nhp Ti ca s ng nhp h thng, Qu khch cn nhp ng Tn truy cp v Mt khu c Vietcombank cung cp, ng thi nhp ng chui bo mt gm 6 k t bt k hin th trn mn hnh.

Hnh 1: Mn hnh ng nhp h thng Qu khch cn thay i mt khu ngay ln ng nhp u tin. Mt khu c th t t 6 (su) n 20 (hai mi) k t, mt khu c th l s, ch hoc cc k t c bit (khng c du cch) v c phn bit ch hoa ch thng. Qu khch cn nhp mt khu mi 02 (hai) ln m bo chnh xc. Vietcombank khuyn ngh Qu khch khng nn t mt khu d b d tm nh Tn c nhn, tn ngi thn, ngy thng nm sinh Sau khi h thng thng bo Qu khch i mt khu thnh cng, Qu khch hon tt qu trnh thay i mt khu ca mnh Qu khch quay tr li mn hnh ng nhp h thng ng nhp li bng mt khu mi i. Qu khch c trch nhim bo mt tn truy cp v mt khu ca Qu khch trong sut qu trnh s dng dch v.

HNG DN S DNG VCB iB@nking CHO KHCH HNG C NHN

Hnh 2: Mn hnh thay i mt khu Trong qu trnh s dng dch v VCB-iB@nking, Qu khch c th thay i mt khu truy cp vo bt k lc no bng cch chn chc nng i mt khu trn chng trnh nhng s thay i mt khu truy cp ca Qu khch ch c hiu lc khi c Vietcombank thng bo chp nhn. V l do an ton, mi khi Qu khch thc hin thao tc i mt khu trn h thng VCBiB@nking, Vietcombank s gi th thng bo vo a ch email Qu khch ng k. Qu khch khng cn phi tr li email ny. Tuy nhin, trong trng hp Qu khch pht hin/nghi ng l giao dch gi mo, Qu khch hy lin h ngay vi Trung tm dch v khch hng ca Vietcombank. 4. KHNG NG NHP C VCB-iB@nking Nu c bt k thng tin no (Tn truy cp, mt khu, chui bo mt) c nhp khng chnh xc, h thng s hin th thng bo li mu Qu khch nhp sai tn truy cp hoc mt khu hoc Qu khch nhp sai chui bo mt. Khi gp trng hp ny, Qu khch hy nhp li thng tin chnh xc vo cc trng thng tin ng nhp li Nu c 5 ln truy cp khng thnh cng (sai mt khu), v l an ton, tn truy cp ca Qu khch s b tm kha. Khi , Qu khch cn n chi nhnh Vietcombank gn nht yu cu m li dch v. 5. XEM THNG TIN TI KHON V CHI TIT GIAO DCH Qu khch c th xem thng tin ti khon bng cch chn ti khon cn xem (click chut vo s ti khon cn xem t mn hnh Danh sch ti khon ca Qu khch trn chng trnh hoc chn chc nng Xem chi tit giao dch)
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HNG DN S DNG VCB iB@nking CHO KHCH HNG C NHN

Chng trnh lit k danh sch ti khon theo tnh cht ca ti khon Qu khch d dng chn la gm: Ti khon tin gi khng k hn; Ti khon tit kim khng k hn; Ti khon tit kim c k hn; Ti khon vay.

Sau khi Qu khch chn s ti khon cn xem, chng trnh s hin th chi tit thng tin v ti khon ca Qu khch (S d ti khon, li sut, ngy m ti khon). xem chi tit giao dch, Qu khch la chn khong thi gian cn xem T ngy v n ngy. Chng trnh cung cp cho Qu khch chi tit giao dch trong thi gian Qu khch la chn. Qu khch lu rng chng trnh ch cung cp thng tin giao dch ca 3 thng gn nht. Trng hp Qu khch mun ly sao k ti khon trong khong thi gian lu hn, Qu khch vui lng lin h chi nhnh Vietcombank c h tr.

6. XEM THNG TIN TH TN DNG V TH GHI N QUC T Qu khch c th xem thng tin v cc chi tiu trn th tn dng v th ghi n quc t Menu Th. Ti mc ny, Qu khch c th xem cc thng tin sau: Danh sch th: hin ln danh sch cc loi th tn dng v th ghi n quc t ca Qu khch ti Vietcombank Sao k: hin th sao k ca th theo cc k sao k (Qu khch cn la chn s th v k sao k cn xem) Cc giao dch ch sao k: hin th cc giao dch chi tiu ca th, c h thng x l v s th hin trn k sao k tip theo Cc giao dch ch x l: hin th cc giao dch va thc hin, giao dch ny tm thi s c khoanh gi vo hn mc th ca khch hng v ang ch h thng x l. Giao dch ch x l c th ln hoc khng ln sao k.

7. THANH TON: 7.1. Chuyn khon Dch v chuyn khon trn VCB-iB@nking khng bao gm cc trng hp sau: Ti khon trch n l ti khon ng ch s hu Ti khon ghi c l ti khon ngoi t hoc ti khon ca ngi khng c tr Vietcombank quy nh ph v hn mc chuyn khon trn VCB-iB@nking. Chnh sch ph v hn mc c th thay i trong tng thi k. Qu khch hy truy cp vo mc Ngn hng trc tuyn VCB-iB@nking trn website ca Vietcombank bit ph v hn mc giao dch cp nht.
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HNG DN S DNG VCB iB@nking CHO KHCH HNG C NHN

thc hin giao dch thanh ton chuyn khon trn VCB-iB@nking, Qu khch thc hin nh sau Bc 1: ng nhp vo VCB-iB@nking v chn chc nng thanh ton Chuyn khon, chn mc Lp lnh Bc 2: Chn Loi giao dch mun thc hin.

7.1.1. Chuyn khon cho ngi hng ti Vietcombank Bc 3: Khi to lnh chuyn tin vi cc thng tin sau (Lu : nu Qu khch nhp ting Vit, Qu khch cn nhp ting Vit khng du) Chn ti khon trch n: chng trnh hin th danh sch cc ti khon tin gi thanh ton ca Qu khch m ti Vietcombank Qu khch la chn. Dch v thanh ton chuyn khon trn VCB-iB@nking khng p dng cho ti khon ng s hu Nhp ti khon ghi c Nhp s tin cn chuyn Chn hnh thc tr ph giao dch (ph ngi chuyn chu/ph ngi hng chu) Nhp ni dung chuyn tin (ti a 120 k t) Bc 4: Chng trnh kim tra thng tin trong lnh chuyn tin ca Qu khch (Kim tra s d ti khon trch n, tnh xc thc ca ti khon ghi c) v hin th tn ti khon ghi c (Nu ti khon ghi c hp l). Bc 5: Xc nhn lnh chuyn tin bng cch chn Xc nhn Bc 6: Nhp mt khu xc nhn thanh ton (OTP One Time Password) OTP l mt khu xc nhn thanh ton do Vietcombank cp cho khch hng khi thc hin giao dch thanh ton trn VCB-iB@nking v ch c gi tr s dng mt ln cho giao dch trong mt khong thi gian nht nh. Qu khch c th la chn hnh thc nhn OTP qua SMS (Sau khi thng tin v giao dch c Qu khch xc nhn, Vietcombank s gi tin nhn thng bo OTP n s in thoi Qu khch ng k) hoc qua th EMV (Nu Qu khch c th EMV ca Vietcombank v c ng k s dng th EMV nhn OTP) Bc 7: X l giao dch.

HNG DN S DNG VCB iB@nking CHO KHCH HNG C NHN

Nu Qu khch nhp OTP ng, Vietcombank s x l giao dch chuyn khon Qu khch yu cu. Qu khch s nhn c ha n ca giao dch thanh ton chuyn khon hin th trn mn hnh/hoc gi vo a ch email.Nu nhp OTP sai, Vietcombank s t chi thc hin giao dch 7.1.2. Chuyn khon cho ngi hng nhn bng CMND ti Vietcombank Bc 3: Khi to lnh chuyn tin vi cc thng tin sau (Lu : nu Qu khch nhp ting Vit, Qu khch cn nhp ting Vit khng du) Chn ti khon trch n: chng trnh hin th danh sch cc ti khon tin gi thanh ton ca Qu khch m ti Vietcombank Qu khch la chn. Dch v thanh ton chuyn khon trn VCB-iB@nking khng p dng cho ti khon ng s hu Nhp Tn ngi hng Nhp S CMND/ H chiu Nhp Ngy cp Nhp Ni cp Nhp s tin cn chuyn Chn hnh thc tr ph giao dch (ph ngi chuyn chu/ph ngi hng chu) Nhp ni dung chuyn tin (ti a 120 k t) Bc 4: Chng trnh kim tra thng tin trong lnh chuyn tin ca Qu khch (Kim tra s d ti khon trch n, s tin trch n ) v hin th thng tin ngi hng khch hng kim tra thng tin trc khi xc nhn. Bc 5: Xc nhn lnh chuyn tin bng cch chn Xc nhn Bc 6: Nhp mt khu xc nhn thanh ton (OTP One Time Password) OTP l mt khu xc nhn thanh ton do Vietcombank cp cho khch hng khi thc hin giao dch thanh ton trn VCB-iB@nking v ch c gi tr s dng mt ln cho giao dch trong mt khong thi gian nht nh. Qu khch c th la chn hnh thc nhn OTP qua SMS (Sau khi thng tin v giao dch c Qu khch xc nhn, Vietcombank s gi tin nhn thng bo OTP n s in thoi Qu khch ng k) hoc qua th EMV (Nu Qu khch c th EMV ca Vietcombank v c ng k s dng th EMV nhn OTP) Bc 7: X l giao dch.

HNG DN S DNG VCB iB@nking CHO KHCH HNG C NHN

Nu Qu khch nhp OTP ng, Vietcombank s x l giao dch chuyn khon Qu khch yu cu. Qu khch s nhn c ha n ca giao dch thanh ton chuyn khon hin th trn mn hnh/hoc gi vo a ch email.Nu nhp OTP sai, Vietcombank s t chi thc hin giao dch Bc 8: Kim tra tnh trng lnh Qu khch chn menu Trng thi lnh kim tra tnh trng lnh chuyn tin 7.1.3. Chuyn khon cho ngi hng ti Ngn hng khc ti Vit Nam Bc 3: Khi to lnh chuyn tin vi cc thng tin sau (Lu : nu Qu khch nhp ting Vit, Qu khch cn nhp ting Vit khng du) Chn ti khon trch n: chng trnh hin th danh sch cc ti khon tin gi thanh ton ca Qu khch m ti Vietcombank Qu khch la chn. Dch v thanh ton chuyn khon trn VCB-iB@nking khng p dng cho ti khon ng s hu Nhp Ti khon ngi hng Nhp Tn ngi hng Nhp Tn ngn hng hng hoc M ngn hng hng Nhp S tin cn chuyn Chn Hnh thc tr ph giao dch (ph ngi chuyn chu/ph ngi hng chu) Nhp Ni dung chuyn tin (ti a 120 k t) Bc 4: Chng trnh kim tra thng tin trong lnh chuyn tin ca Qu khch (Kim tra s d ti khon trch n, s tin trch n, ) v hin th thng tin lnh giao dch khch hng kim tra trc khi xc nhn lnh. Bc 5: Xc nhn lnh chuyn tin bng cch chn Xc nhn Bc 6: Nhp mt khu xc nhn thanh ton (OTP One Time Password) OTP l mt khu xc nhn thanh ton do Vietcombank cp cho khch hng khi thc hin giao dch thanh ton trn VCB-iB@nking v ch c gi tr s dng mt ln cho giao dch trong mt khong thi gian nht nh. Qu khch c th la chn hnh thc nhn OTP qua SMS (Sau khi thng tin v giao dch c Qu khch xc nhn, Vietcombank s gi tin nhn thng bo OTP n s in thoi Qu khch ng k) hoc qua th EMV (Nu Qu khch c th EMV ca Vietcombank v c ng k s dng th EMV nhn OTP) Bc 7: X l giao dch.
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HNG DN S DNG VCB iB@nking CHO KHCH HNG C NHN

Nu Qu khch nhp OTP ng, Vietcombank s x l giao dch chuyn khon Qu khch yu cu. Qu khch s nhn c ha n ca giao dch thanh ton chuyn khon hin th trn mn hnh/hoc gi vo a ch email.Nu nhp OTP sai, Vietcombank s t chi thc hin giao dch Bc 8: Kim tra tnh trng lnh Qu khch chn menu Trng thi lnh kim tra tnh trng lnh chuyn tin

Lu : Qu khch nn gi ha n ca giao dch thanh ton chuyn khon s dng trong trng hp cn tra sot vi Vietcombank. Chng trnh cung cp nhiu loi hn mc chuyn khon trong ngy Qu khch la chn. Qu khch c th t thay i hn mc chuyn khon trn chng trnh VCB-iB@nking bng cch truy cp vo mc Thay i hn mc chuyn khon v lm theo hng dn.

Hnh 3: Mn hnh giao dch chuyn khon 7.2. Dch v ti chnh Dch v ny gip Qu khch thc hin mt s giao dch thanh ton vi cc n v c hp tc vi Vietcombank (Cng ty ti chnh, bo him, chng khon ) nh chuyn tin u t chng khon, thanh ton tin gc v li vay, ng ph bo him hoc cc ni dung thanh ton khc. Qu khch c th xem mc ph v hn mc thanh ton cp nht ca Dch v ti chnh ti mc Ngn hng trc tuyn trn website ca Vietcombank thc hin giao dch, Qu khch tin hnh theo cc bc nh sau:

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HNG DN S DNG VCB iB@nking CHO KHCH HNG C NHN

Bc 1: ng nhp VCB-iB@nking, ti menu Thanh ton, chn loi giao dch Dch v ti chnh Bc 2: Khi to lnh thanh ton vi cc thng tin sau: Chn ti khon trch n: chng trnh hin th danh sch cc ti khon tin gi thanh ton ca Qu khch m ti Vietcombank Qu khch la chn. Dch v khng p dng cho ti khon ng s hu Chn nh cung cp dch v trong bng danh sch cc n v c hp tc vi Vietcombank Nhp s tin cn chuyn Nhp M khch hng v tn khch hng theo hng dn trn chng trnh Nhn nt Xc nhn khi to giao dch Bc 3: Chng trnh kim tra thng tin trong lnh thanh ton ca Qu khch v hin th thng tin y v giao dch thanh ton Bc 4: Xc nhn lnh chuyn tin bng cch chn Xc nhn Bc 5: Nhp mt khu xc nhn thanh ton (OTP One Time Password) Bc 6: X l giao dch. Nu Qu khch nhp OTP ng, Vietcombank s x l giao dch Qu khch yu cu. Qu khch s nhn c ha n ca giao dch hin th trn mn hnh v gi vo a ch email. Nu nhp OTP sai, Vietcombank s t chi thc hin giao dch Lu : Qu khch nn gi ha n ca giao dch s dng trong trng hp cn tra sot vi Vietcombank. 7.3. Thanh ton ha n Dch v ny gip Qu khch thc hin mt s giao dch thanh ton ha n vi cc nh cung cp dch v c hp tc vi Vietcombank (Cng ty vin thng, cng ty in lc, cng ty du lch, hng hng khng) Qu khch c th xem mc ph v hn mc thanh ton cp nht ca Dch v thanh ton ha n ti mc Ngn hng trc tuyn trn website ca Vietcombank thc hin giao dch, Qu khch tin hnh theo cc bc nh sau:

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HNG DN S DNG VCB iB@nking CHO KHCH HNG C NHN

Bc 1: Truy cp vo chng trnh Ngn hng trc tuyn, ti menu Thanh ton, chn loi giao dch Thanh ton ha n Bc 2: Khi to lnh thanh ton vi cc thng tin sau: Chn ti khon trch n: chng trnh hin th danh sch cc ti khon tin gi thanh ton ca Qu khch m ti Vietcombank Qu khch la chn. Dch v khng p dng cho ti khon ng s hu Chn nh cung cp dch v trong bng danh sch cc n v c hp tc vi Vietcombank Nhp theo hng dn trn chng trnh Nhn nt Xc nhn khi to giao dch Bc 3: Chng trnh kim tra thng tin trong lnh thanh ton ca Qu khch v hin th thng tin y v giao dch thanh ton ha n Bc 4: Xc nhn lnh chuyn tin bng cch chn Xc nhn Bc 5: Nhp mt khu xc nhn thanh ton (OTP One Time Password) Bc 6: X l giao dch. Nu Qu khch nhp OTP ng, Vietcombank s x l giao dch Qu khch yu cu. Qu khch s nhn c ha n ca giao dch hin th trn mn hnh v gi vo a ch email. Nu nhp OTP sai, Vietcombank s t chi thc hin giao dch Lu : Qu khch nn gi ha n ca giao dch s dng trong trng hp cn tra sot vi Vietcombank 7.4. Thanh ton th tn dng: Dch v ny gip Qu khch thc hin thanh ton cc khon chi tiu pht sinh trn th tn dng, bao gm: S d ti thiu: l s tin ti thiu cn thanh ton khng b tnh ph pht chm tr S d sao k: l s tin chi tiu ang N ngn hng th hin trn bn sao k thng gi cho Qu khch S d n: l s tin chi tiu ang N ngn hng bao gm s tin sao k cng vi s tin ch sao k

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HNG DN S DNG VCB iB@nking CHO KHCH HNG C NHN

S tin khc: l s tin do Qu khch t nhp (ti a khng qu s d sao k hoc s d n) Quy nh v s tin thanh ton: Tng s tin thanh ton trong 01 k sao k (trn tt c cc knh: VCB iB@nking, quy giao dch hoc trch n t ng) ti a khng qu 05 ln hn mc tn dng ti thi im thanh ton v ti a khng qu 500 triu VND S tin thanh ton ti a khng qu s d sao k hoc s d n Khng cho php thc hin cc giao dch: (i) hon tr d c s d sao k, (ii) thanh ton cc giao dch ch x l. Cc giao dch ny ch c cung cp ti quy giao dch. thc hin giao dch, Qu khch tin hnh theo cc bc nh sau: Bc 1: Truy cp vo chng trnh Ngn hng trc tuyn, ti Menu Thanh ton, chn loi giao dch Thanh ton th tn dng Bc 2: Khi to lnh thanh ton vi cc thng tin sau: Chn ti khon trch n: chng trnh hin th danh sch cc ti khon tin gi thanh ton ca Qu khch m ti Vietcombank Qu khch la chn. Quy nh v ti khon thanh ton: l ti khon cn hot ng, loi tin VND, USD, EUR. Dch v khng p dng cho ti khon ng s hu Chn s th cn thanh ton: chng trnh hin th danh sch cc s th tn dng (hin th 6 ch s u v 3 ch s cui ca s th) ca Qu khch m ti Vietcombank Qu khch la chn. Nhp s tin cn thanh ton theo hng dn s dng trn chng trnh Chn loi tin thanh ton: thanh ton theo VND hoc loi tin ca TK thanh ton Nhn nt Xc nhn khi to giao dch Bc 3: Chng trnh kim tra thng tin trong lnh thanh ton ca Qu khch v hin th thng tin y v giao dch thanh ton th tn dng Bc 4: Chn hnh thc nhn m giao dch v Xc nhn lnh thanh ton bng cch chn Chp nhn Bc 5: Nhp mt khu xc nhn thanh ton (OTP One Time Password) Bc 6: X l giao dch
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HNG DN S DNG VCB iB@nking CHO KHCH HNG C NHN

Nu Qu khch nhp OTP ng, Vietcombank s x l giao dch Qu khch yu cu. Qu khch s nhn c ha n ca giao dch hin th trn mn hnh v gi vo a ch email. Nu nhp OTP sai, Vietcombank s t chi thc hin giao dch Lu : Qu khch nn gi ha n ca giao dch s dng trong trng hp cn tra sot vi Vietcombank 7.5. Np thu ni a: Dch v ny gip Qu khch thc hin mt s giao dch t np thu c nhn hoc np thu thay cho ngi khc Qu khch c th xem mc ph v hn mc giao dch cp nht ca Dch v Np thu ni a ti mc Ngn hng trc tuyn trn website ca Vietcombank thc hin giao dch, Qu khch tin hnh theo cc bc nh sau: Bc 1: Truy cp vo chng trnh Ngn hng trc tuyn, ti menu Thanh ton, chn loi giao dch Np thu ni a Bc 2: Khi to lnh giao dch vi cc thng tin sau: Chn Hnh thc np thu: chng trnh hin th hnh thc np thu Qu khch la chn i vi hnh thc T np: Xc nhn m s thu i vi hnh thc Np thay: Nhp m s thu Bc 3: Lp lnh giao dch vi cc thng tin sau: Chn ti khon trch n: chng trnh hin th danh sch cc ti khon tin gi thanh ton ca Qu khch m ti Vietcombank Qu khch la chn. Dch v khng p dng cho ti khon ng s hu Nhp v chn thng tin theo hng dn trn chng trnh Nhn nt Xc nhn khi to giao dch Bc 4: Chng trnh kim tra thng tin trong lnh thanh ton ca Qu khch v hin th thng tin y v giao dch Np thu ni a Bc 5: Chn hnh thc nhn m giao dch OTP (OTP One Time Password) v xc nhn lnh chuyn tin bng cch chn Xc nhn Bc 6: Nhp m giao dch OTP
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HNG DN S DNG VCB iB@nking CHO KHCH HNG C NHN

Bc 7: X l giao dch. Nu Qu khch nhp OTP ng, Vietcombank s x l giao dch Qu khch yu cu. Qu khch s nhn c ha n ca giao dch hin th trn mn hnh v gi vo a ch email. Nu nhp OTP sai, Vietcombank s t chi thc hin giao dch Lu : Qu khch nn gi ha n ca giao dch s dng trong trng hp cn tra sot vi Vietcombank 7.6. Np tin in t Dch v ny gip Qu khch thc hin mt s giao dch np tin in t vo cc v in t/ ti khon tin o/ th tr trc ca cc cng ty cung cp dch v thanh ton trc tuyn(OnePay, VTC, VietPay) Qu khch c th xem mc ph v hn mc thanh ton cp nht ca Np tin in t ti mc Ngn hng trc tuyn trn website ca Vietcombank thc hin giao dch, Qu khch tin hnh theo cc bc nh sau: Bc 1: Truy cp vo chng trnh Ngn hng trc tuyn, ti Menu Thanh ton, chn loi giao dch Np tin in t Bc 2: Khi to lnh thanh ton vi cc thng tin sau: Chn ti khon trch n: chng trnh hin th danh sch cc ti khon tin gi thanh ton ca Qu khch m ti Vietcombank Qu khch la chn. Dch v khng p dng cho ti khon ng s hu Chn nh cung cp dch v trong bng danh sch cc n v c hp tc vi Vietcombank Chn Dch v tng ng ca nh cung cp dch v Nhp S tin Nhp M khch hng Nhn nt Xc nhn khi to giao dch Bc 3: Chng trnh kim tra thng tin trong lnh thanh ton ca Qu khch v hin th thng tin y v giao dch np tin in t Bc 4: Xc nhn lnh chuyn tin bng cch chn Xc nhn Bc 5: Nhp mt khu xc nhn thanh ton (OTP Once Time Password)
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HNG DN S DNG VCB iB@nking CHO KHCH HNG C NHN

Bc 6: X l giao dch. Nu Qu khch nhp OTP ng, Vietcombank s x l giao dch Qu khch yu cu. Qu khch s nhn c ha n ca giao dch hin th trn mn hnh v gi vo a ch email. Nu nhp OTP sai, Vietcombank s t chi thc hin giao dch Lu : Qu khch nn gi ha n ca giao dch s dng trong trng hp cn tra sot vi Vietcombank 7.7. Chuyn tin qua th: Dch v chuyn tin t Th sang Th gip qu khch thc hin giao dch chuyn tin t ti khon ca cc loi th ghi n (bao gm c ni a v quc t) ca Vietcombank sang ti khon ca th ghi n cc Ngn hng khc (Danh sch cp nht). Vietcombank quy nh ph v hn mc chuyn tin trn VCB-iB@nking. Chnh sch ph v hn mc c th thay i trong tng thi k. Qu khch hy truy cp vo mc Ngn hng trc tuyn VCB-iB@nking trn website ca Vietcombank bit ph v hn mc giao dch cp nht. thc hin giao dch, Qu khch tin hnh theo cc bc nh sau: Bc 1: : Truy cp vo chng trnh Ngn hng trc tuyn, ti Menu Thanh ton, chn loi giao dch Chuyn tin qua th Bc 2: Khi to lnh thanh ton vi cc thng tin sau:: Chn S th chuyn tin i: Chng trnh hin th danh sch cc s th ghi n hin ang s dng ca khch hng, cc s ti khon hin ang kt ni vi cc s th ghi n. Khch hng la chn s th thc hin chuyn tin i. Chn Ti khon trch n: Trng hp qu khch c 2 ti khon kt ni vi Th, h thng s cho php Qu khch c la chn 1 trong 2 ti khon chuyn tin. Nhp S th chuyn tin n: Nhp thng tin s Th cn chuyn tin n Nhp S tin chuyn khon Nhp Ni dung chuyn tin: Ti a 120 k t Nhn nt Xc nhn thc hin giao dch Bc 3: Chng trnh kim tra thng tin trong lnh chuyn tin ca Qu khch v hin th thng tin y v giao dch chuyn tin
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HNG DN S DNG VCB iB@nking CHO KHCH HNG C NHN

Bc 4: Chn hnh thc nhn m giao dch v Xc nhn lnh chuyn tin bng cch chn Chp nhn Bc 5: Nhp mt khu xc nhn thanh ton (OTP One Time Password) OTP l mt khu xc nhn thanh ton do Vietcombank cp cho khch hng khi thc hin giao dch thanh ton trn VCB-iB@nking v ch c gi tr s dng mt ln cho giao dch trong mt khong thi gian nht nh. Qu khch c th la chn hnh thc nhn OTP qua SMS (Sau khi thng tin v giao dch c Qu khch xc nhn, Vietcombank s gi tin nhn thng bo OTP n s in thoi Qu khch ng k) hoc qua th EMV (Nu Qu khch c th EMV ca Vietcombank v c ng k s dng th EMV nhn OTP) Bc 6: X l giao dch Nu Qu khch nhp OTP ng, Vietcombank s x l giao dch chuyn khon Qu khch yu cu. Qu khch s nhn c ha n ca giao dch thanh ton chuyn khon hin th trn mn hnh/hoc gi vo a ch email. Nu nhp OTP sai, Vietcombank s t chi thc hin giao dch Lu : Qu khch nn gi ha n ca giao dch s dng trong trng hp cn tra sot vi Vietcombank Thi gian cp nht giao dch: Cc giao dch thc hin trc 19h00 s c cp nht vo h thng trong cng ngy Sau thi im ny, cc giao dch s c cp nht vo ngy k tip 8. TIN GI TRC TUYN L sn phm huy ng c k hn c thc hin trn knh giao dch trc tuyn ca NHNT (VCB-iB@nking), cho php khch hng c: (i) m ti khon Tin gi trc tuyn, (ii) chuyn tin t ti khon gi thanh ton khng k hn (DD) sang ti khon Tin gi trc tuyn vo ngy m mi, (iii) tt ton ti khon Tin gi trc tuyn v chuyn ton b gc, li sang ti khon tin gi thanh ton khng k hn. Vietcombank quy nh ph v hn mc tin gi trn VCB-iB@nking. Chnh sch ph v hn mc c th thay i trong tng thi k. Qu khch hy truy cp vo mc Ngn hng trc tuyn VCB-iB@nking trn website ca Vietcombank bit ph v hn mc giao dch cp nht. thc hin giao dch, Qu khch tin hnh theo cc bc nh sau:
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HNG DN S DNG VCB iB@nking CHO KHCH HNG C NHN

8.1.

M ti khon Bc 1: Truy cp vo chng trnh Ngn hng trc tuyn, ti Menu Tin gi trc tuyn, chn loi giao dch M ti khon

Bc 2: Khi to lnh giao dch vi cc thng tin sau:

Thng tin li sut

Chn K hn gi: chng trnh hin th danh sch cc k hn ca tin gi trc tuyn Chn Loi tin gi: (Hin ti ch p dng vi loi tin gi VND) Chn Ti khon ngun Nhp S tin gi (s tin VND) Chn Hnh thc tr li: (i) Li nhp gc, (ii) Li tr vo TK tin gi thanh ton khi n hn tr li Nhn nt M ti khon khi to giao dch Bc 3: Chng trnh kim tra thng tin trong lnh m ti khon ca Qu khch v hin th thng tin y v giao dch Bc 4: Xc nhn lnh m ti khon bng cch chn Xc nhn Bc 5: Nhp mt khu xc nhn giao dch (OTP Once Time Password) Bc 6: X l giao dch.
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HNG DN S DNG VCB iB@nking CHO KHCH HNG C NHN

Nu Qu khch nhp OTP ng, Vietcombank s x l giao dch Qu khch yu cu. Qu khch s nhn c ha n ca giao dch hin th trn mn hnh v gi vo a ch email. Nu nhp OTP sai, Vietcombank s t chi thc hin giao dch Lu : Qu khch nn gi ha n ca giao dch s dng trong trng hp cn tra sot vi Vietcombank 8.2. Tt ton ti khon Bc 1: Truy cp vo chng trnh Ngn hng trc tuyn, ti Menu Tin gi trc tuyn, chn loi giao dch Tt ton ti khon

Bc 2: Khi to lnh giao dch vi cc thng tin sau:

Nhp S ti khon tt ton: chng trnh hin th danh sch cc ti khon tin gi trc tuyn ca Qu khch m ti Vietcombank Qu khch la chn. Chn S ti khon ghi c trong danh sch cc ti khon thanh ton ca Qu khch Nhn nt Xc nhn khi to giao dch Bc 3: Chng trnh kim tra thng tin trong lnh thanh ton ca Qu khch v hin th thng tin y v giao dch Bc 4: Xc nhn lnh chuyn tin bng cch chn Xc nhn Bc 5: Nhp mt khu xc nhn thanh ton (OTP Once Time Password) Bc 6: X l giao dch. Nu Qu khch nhp OTP ng, Vietcombank s x l giao dch Qu khch yu cu. Qu khch s nhn c ha n ca giao dch hin th trn mn hnh v gi vo a ch email. Nu nhp OTP sai, Vietcombank s t chi thc hin giao dch Lu : Qu khch nn gi ha n ca giao dch s dng trong trng hp cn tra sot vi Vietcombank
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HNG DN S DNG VCB iB@nking CHO KHCH HNG C NHN

9. THAY I THNG TIN DCH V VCB SMS B@nking Dch v VCB SMS B@nking cung cp cho Qu khch tin ch: Nhn tin n tng i 8170 kim tra thng tin ti khon (s d, cc giao dch gn nht) hoc thng tin chung ca Vietcombank (t gi, li sut, mng li CN v ATM) Nhn tin nhn ch ng t Vietcombank mi khi c bin ng s d ti khon hoc chi tiu trn th tn dng/th ghi n quc t Dch v thanh ton (Dch v np tin cho in thoi di ng tr sau VCB-eTopup) s dng dch v, Qu khch cn thc hin ng k ti cc quy giao dch ca Vietcombank hoc ti h thng my ATM ca Vietcombank trn ton quc. Chng trnh VCB-iB@nking cung cp cho Qu khch cc tin ch: Thay i s in thoi: s dng trong trng hp Qu khch mun thay i s in thoi dng trong dch v VCB SMS B@nking Thay i s ti khon: s dng trong trng hp Qu khch mun thay i ti khon nhn thng tin mc nh trong dch v VCB SMS B@nking Tm ngng s dng dch v: s dng trong trng hp Qu khch khng mun tip tc s dng dch v VCB SMS B@nking ng k s dng li dch v: s dng trong trng hp Qu khch tm ngng s dng dch v v mun s dng li dch v cho ng s in thoi tm ngng 10. NG K S DNG DCH V PHONE BANKING Qu khch c th ng k s dng dch v Phone Banking ca Vietcombank ti Menu ng k s dng dch v/Phone Banking. Dch v Phone Banking cung cp cho Qu khch tin ch thc hin mt s dch v ngn hng t xa: Tra cu thng tin ti khon: s d, cc giao dch gn nht Dch v th: tra cu hn mc s dng, kha th, ngng s dng th trn Internet Tra cu thng tin chung ca Vietcombank: t gi, li sut, mng li CN v ATM Yu cu ngng s dng dch v VCB-iB@nking v VCB SMS B@nking. Ngoi ra, Qu khch c th nhn c s h tr ca Vietcombank qua in thoi, th in t hoc cc dch v chating qua web (Contact Center) S tng i ca dch v PhoneBanking l s in thoi ca Vietcombank Contact Center
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HNG DN S DNG VCB iB@nking CHO KHCH HNG C NHN

1900545413 hoc 04.38243524/04.38245716 11. V IN T

Cc giao dch c cung cp trn VCB-iB@nking: 11.1. ng k s dng mi thc hin giao dch, Qu khch tin hnh theo cc bc nh sau: Bc 1: : Truy cp vo chng trnh Ngn hng trc tuyn, ti Menu V in t, chn loi giao dch ng k s dng mi Bc 2: Nhp thng tin ng k v in t vi ngn hng v xc nhn thng tin ng k

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HNG DN S DNG VCB iB@nking CHO KHCH HNG C NHN

La chn Ti khon mc nh ng k v in t Nhp S in thoi ng k v in t

Nhp dy s xc nhn giao dch

Bc 3: Chng trnh kim tra thng tin trong lnh chuyn tin ca Qu khch v hin th thng tin y v giao dch chuyn tin

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HNG DN S DNG VCB iB@nking CHO KHCH HNG C NHN

Chng trnh hin th cc thng tin khch hng ng k dch v. Qu khch : Nhp thng tin M giao dch (Thng tin ny c gi n s in thoi ng k nhn OTP) Nhp Mt khu hin ti (Mt khu ng nhp VCB-iB@nking) c v chp nhn Hp ng s dng dch v Nhn Xc nhn thng tin thc hin giao dch

Bc 4: Chng trnh hin th thng bo v trng thi ng k dch v ca khch hng (Thnh cng, c ng k trc hoc ng k khng thnh cng vi cc l do tng ng) 11.2. Ngng s dng thc hin giao dch, Qu khch tin hnh theo cc bc nh sau: Bc 1: : Truy cp vo chng trnh Ngn hng trc tuyn, ti Menu V in t, chn loi giao dch Ngng s dng Bc 2: Hon thin thng tin Ngng s dng dch v trn mn hnh VCB-iB@nking

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HNG DN S DNG VCB iB@nking CHO KHCH HNG C NHN

Bao gm: La chn S in thoi ngng s dng dch v Nhp Mt khu hin ti (Mt khu ng nhp VCB-iB@nking) c v xc nhn Hp ng s dng dch v NHT Nhn Ngng s dng hon thanh giao dch

Bc 4: Chng trnh hin th thng bo v trng thi ngng s dng dch v ca khch hng (Thnh cng hoc Khng thnh cng vi cc l do tng ng)
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HNG DN S DNG VCB iB@nking CHO KHCH HNG C NHN

12. NG K NHN SAO K TI KHON QUA EMAIL Qu khch c th ng k s dng dch v Nhn sao k ti khon qua email ti Menu ng k s dng dch v/Nhn sao k ti khon qua email. Khi ng k s dng dch v Nhn sao k ti khon qua email, Qu khch s nhn c th thng bo sao k ti khon hng thng gi vo email ng k ngn hng vo ngy lm vic u tin ca thng tip theo. Qu khch c th la chn ti khon Qu khch mun nhn sao k theo tnh cht ca ti khon (Ti khon tin gi thanh ton, Ti khon tit kim khng k hn, Ti khon tin vay). Qu khch cng c th la chn ngn ng th hin trn sao k. Chng trnh cung cp cho Qu khch 02 la chn: Ting Vit hoc Ting Anh Trng hp Qu khch khng mun tip tc nhn sao k ti khon qua email, Qu khch s dng chc nng ny, chn ti khon v chn nt Hy ng k

13. CP LI MT KHU TRUY CP Trong trng hp qun Mt khu truy cp dch v VCB-iB@nking ca Vietcombank Qu khch thc hin nh sau: Bc 1: Chn chc nng Qun mt khu ti mn hnh ng nhp h thng Bc 2: Nhp ng tn truy cp v a ch email Qu khch ng k vi Vietcombank Bc 3: Chn nt Chp nhn, h thng s kim tra thng tin ng k ca Qu khch. Trng hp thng tin ca Qu khch ng, Vietcombank s gi mt khu mi vo a ch email Qu khch ng k. Trng hp thng tin thng tin Qu khch nhp sai, h thng s t chi yu cu ca Qu khch. Ngoi ra, Qu khch c th n cc im giao dch ca Vietcombank yu cu cp li tn truy cp/ mt khu truy cp bng cch: Bc 1: Qu khch nhn mu Yu cu thay i dch v truy vn thng tin qua knh Ngn hng trc tuyn theo mt trong hai cch sau: Trn trang web chnh thc ca Ngn hng Ngoi thng Vit Nam Ti cc im giao dch ca Ngn hng Ngoi thng Vit Nam trn ton quc Bc 2: Qu khch in y thng tin vo 02 (hai) Bn yu cu. Thng tin trn Bn yu cu phi ng nht vi h s thng tin khch hng c lu gi ti Vietcombank. Bc 3: Sau khi in y thng tin, Qu khch k, ghi r h tn v mang 02 (hai) Bn yu cu n im giao dch gn nht ca Vietcombank.
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HNG DN S DNG VCB iB@nking CHO KHCH HNG C NHN

Bc 4: Ngay khi Vietcombank chp nhn Bn yu cu, Qu khch s nhn c 01 (mt) Bn ng k, trn c thng tin phn hi ca Vietcombank v tn truy cp (trong trng hp khch hng yu cu cp li tn truy cp). Qu khch s nhn c thng bo ca Ngn hng v mt khu truy cp mi qua ng th in t. Qu khch cn thay i mt khu truy cp ngay khi nhn c mt khu truy cp mi do Vietcombank cung cp. 14. TM NGNG S DNG DCH V VCB-iB@nking Khi mun ng k tm ngng s dng Dch v, Qu khch n chi nhnh Vietcombank gn nht thc hin giao dch 15. NG K S DNG LI DCH V VCB-iB@nking Khi Qu khch c nhu cu tip tc s dng Dch v sau thi gian tm ngng, Qu khch n chi nhnh Vietcombank gn nht ng k s dng li dch v. 16. H TR Nu Qu khch cn s h tr t Vietcombank trong qu trnh s dng dch v VCB-iB@nking, Qu khch vui lng lin h vi Trung tm dch v khch hng (Vietcombank Contact Center) theo s in thoi 1900545413 hoc 04.38243524/04.38245716 hoc chi nhnh Vietcombank ni Qu khch thc hin giao dch. Vietcombank xin cm n Qu khch la chn v s dng Dch v ca chng ti!

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