Congratulations on being awarded a voucher as part of the BIG Assist

programme!
In order for you to be able to spend these vouchers, you must first accept the
recommendations provided.
Initial contact to suppliers is to be made through the Big Assist website, customers
are then free to contact the suppliers of their choice to discuss the support they
need further offline. Once a supplier has been selected and the work agreed both the
supplier and customer do need to record the agreement on the Big Assist website
Without details of this we will be unable to reimburse the suppliers cost of the
support!
In some cases customers are reviewing a number of suppliers before making a
decision, using a variety of ways to short list and determine their choice of supplier.
Customers are able to contact all the suppliers of their choice from the Marketplace
to request additional information including a quote to help choose the supplier who
will best meet their support needs.
1. The vouchers issued are for a fixed amount excluding VAT. All quotes you
receive should also be exclusive of VAT.
2. The vouchers awarded to customers are time limited Customers must have
chosen a supplier within 2 months of issue, and completed the programme of
support within 4 months of issue. Automated email reminders will be sent and
should you require an extension, you will need to contact the team. Extensions will
be granted on a case by case scenario however you should be aware that we are in
the last year of the programme.
3. Each voucher has to be allocated separately. If you decide to spend all your
vouchers with one supplier, you would be required to allocate each voucher
individually to that supplier.
4. Once the customer has selected the supplier, the customer and supplier will enter
into an agreement for the delivery of the services. This is not an agreement with BIG
Assist.
5. All processes will be done online through the BIG Assist website every supplier
and customer will be able to keep a track of requests via their personal dashboards.
6. You are entering into an agreement with the supplier and they will be following
their own policies around the delivery of work; you must ensure that these are
agreeable.
7. Once the support has been delivered, the supplier marks the project as complete.
To confirm completion, you need to leave your project feedback and also rate the
supplier online the feedback that is given is public and will show on their profile.
Note that we cannot process any invoices before we receive confirmation from both
parties.
Customers who receive vouchers will follow these steps in order to spend them in
the BIG Assist Marketplace.

Step by step process of spending your vouchers

You must first accept the recommendations provided; log in to your dashboard and
click on Review our recommendation.



This will take you to the Diagnostic recommendation page. There you will be able to
see details of the topic areas you have been awarded a voucher for and the voucher
amount. To accept the recommendations provided, just click on Approve these
recommendations.



You can then find the voucher details under the Vouchers tab and go to the
Marketplace to search for suppliers who are able to offer the support you need.


By clicking on the Find Suppliers for this voucher button, you will be directed to the
online Marketplace where you can use the search function to filter through our list
of BIG Assist approved suppliers. For more info on how to choose a supplier you can
read: The secret to finding the right supplier for you.
You are free to spend each voucher or parts of it with different suppliers. Otherwise,
if you decide to spend all your vouchers with one supplier, you are required to
allocate each voucher individually to this supplier. Follow the same procedure for
each voucher so they are all allocated to a different project.


In the Marketplace you can filter your results by topic areas the reviewer has
decided you need support for. The supplier must be approved from BIG Assist to
provide support in your chosen topic area.
Find out more details about each supplier by clicking on the Show details and then
on the Full Profile button.
Once you have chosen a supplier that suits the support your organisation needs, you
can select the Get in touch option from the profile in order to contact them.


On your dashboard you can see all the organisations you have contacted and their
status under Projects.



Once the supplier gets back to you with a project proposal, you can choose to either
accept or dismiss it in the Projects tab. In order to accept it, you can click on Show
offer, choose the voucher you want to use by clicking on the blank circle next to
it and then click on Accept this project.



Choose the voucher you want to assign to the project and the project cost will be
covered by us. Customer organisations can buy services on the Marketplace
independently of a voucher use (Continue without voucher). In this case the
supplier will be requested to invoice you instead of BIG Assist. To agree the
project, you then need to click on Accept this project.




Once the service is provided, both sides have to agree that the project is complete.
The supplier will first have to mark the project as complete on their dashboard and
you will then need to provide feedback and rate the support received by filling out
the online feedback form. The feedback scoring is 5 for excellent, 1 for poor support.
If you disagree that the project is complete, there is the option to report that by
clicking on the relevant button.
Please remember that we cannot process any payment until we receive
your feedback. Providing your feedback is your formal confirmation that the
project is complete.




The feedback and rating given is public and will show on the suppliers profile. The
supplier will only receive the payment once all of the above is done.




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BIG Assist sponsored visits

This scheme helps infrastructure organisations to meet each other face to face in the
form of a visit. Organisations may feel their work is strong in a particular area and
wish to host a visit so they can share their experience. Alternatively you may feel
that visiting another organisation can help the development of your organisation. As
part of the programme we cover the costs of this activity allowing you to learn and
network. For more information:
http://www.scribd.com/doc/228109712/Applying-for-BIG-Assist-Sponsored-Visits

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For any questions regarding the use of your voucher please do contact us
Find out more on the BIG Assist website, by email, phone or follow us on
twitter.
Twitter: @BIGAssist
Email: assist@ncvo-vol.org.uk
Tel: 0207 520 2418
Website: www.bigassist.org.uk