1011 End To End Tracking SAP PI

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Orange County Convention Center

Orlando, Florida | May 15-18, 2011
P&G's global B2B Integration with SAP-PI
Tracking B2B messages End-to-End with SAP-PI and SAP-ECC
Jan Hoffmann
Global Application Manager
Shelf-to-Cash OA/EDI
Procter & Gamble
Real Experience. Real Advantage. Jan Hoffmann - P&G - Session 1011
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Objective | Learning Points
Learn more about the importance of EDI End-to-End tracking
Discover ways how to provide B2B status information to business
Understand the complexity of EDI End-To-End Tracking
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Condensed Profile - Jan Hoffmann
1991 - Continental Tires AG - Hannover (Germany)
Consultant for B2B Integration (VDA, EDIFACT, ...) and BPO
SAP-R/3 SD Integration for Continental AG allied companies
2000 - Gillette - Boston; Kronberg / Frankfurt (Germany)
B2B / SAP-SD Rollout in Nordic Region (DK, NO, SE, FI) and Great Britain
Integration of external customer via EDI (X12, EDIFACT, TRADACOM)
2005 - Procter & Gamble - Cincinnati; Schwalbach / Frankfurt
B2B / SAP-SD consolidation in Russian Federation (Moscow)
Integration of external Warehouse Management Systems via EDI
current: Global Application Manager Team Lead for Order Acquisition / EDI
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Agenda
Introduction / Background
Overview of End-to-End Tracking
Deep Dive into P&G End-to-End Tracking Solution
Summary / Conclusion
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About Procter & Gamble
P&G at a Glance
Founded 1837
Headquarters in Cincinnati
$78.9 Billion annual sales
127,000 employees
More than 300 brands sold in 180 countries
Operations in more than 80 countries
William Procter
James Gamble
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B2B Communication in Procter & Gamble
Technical Structure
Redundant / high available and global EDI infrastructure
Regional SAP-ECC 6.0 - SAP-PI 7.1 with Seeburger BIC
B2B Communication, EDI Standards
B2B data communication via AS2 and VAN provider
EDI standards: X.12, EDIFACT, TRADACOM, GS1-XML
Document Volumes
Worldwide over 5 million annual customer EDI messages
Typical Messages: 850 / ORDERS; 856 / DESADV; 810 / INVOIC ...
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EDI Processing in P&G with SAP-PI
CIB Cyclone
EDI
EDI
IDoc
SAP-PI 7.1:
Production System with Seeburger BIC [and AS2 Adapter]
SAP-ECC:
APAC
SAP-ECC:
LA
SAP-ECC:
NA
SAP-ECC:
EMEA
IDoc IDoc IDoc
Customer
EDI
AS2
ECC
PI
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Agenda
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Business benefits and needs for B2B Tracking
Data Retrieval and Data Access
Search for business documents with processing status
Display of EDI content (payload)
Support / Reporting
Extended status overview for EDI and IDoc processing
Effort reduction to monitor in SAP-PI and across platforms
Determine EDI volumes (interchanges, messages, size) - with peaks
Legal / Archiving
Documentation End-to-End status (eg. EDI confirmation from customer)
Provide interface for long-term archiving with meta information
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User of EDI Tracking
Business
Solving customer requests
User friendly display of SAP IDocs and EDI data
Support / Application Management
Automated alert management for SAP-PI (mappings with error)
Automated alert management for SAP-ECC (IDocs with error)
Statistical evaluations for system improvements
Management
Provide KPI figures (Key Performance Indicator) about processes
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Tracking Options: Overview
SAP-PI: Existing monitoring components in SAP-PI
Track via Adapter / Integration or Business Process Engine
Individual Alert Management (eg. CCMS)
SAP-ECC: IDoc Status Management in SAP-ECC
Usage of SAP-PI Acknowledgement Status back to ECC
Seeburger Message Tracker
Seeburger Add On for Status Tracking in SAP-PI
Applications of external suppliers
External Application to monitor EDI data
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Tracking Options: SAP-PI Integration Engine
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Tracking Options: SAP-PI Adapter Engine
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Tracking Options: Evaluation
SAP-PI: Monitoring components in SAP-PI
No systematic search / log files are not long-term available
E2E status can't easily determined for complex errors (ccBPM)
SAP-ECC: IDoc Status Management in SAP-ECC
Not available for non-IDocs management (eg. proxy or flat files)
No End-to-End status tracking till Adapter Engine
Seeburger Message Tracker
No End-to-End status tracking till SAP-ECC
Low performance for high data volumes
Applications of external suppliers
High implementation effort
No End-to-End status tracking from Adapter Engine till SAP-ECC
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Complexity of Inbound EDI Tracking
EDI interchanges may contain multiple EDI messages
1 interchange may contain multiple messages (eg. in-850)
EDI messages may be rejected in case of incorrect structure
EDI messages may be sent to non-SAP systems
Consideration of messages which don't create SAP-ECC IDocs
Processing of inbound Acknowledgements
MDN, in-997, in-CONTRL,... updates outbound document status
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Complexity of Outbound EDI Tracking
EDI interchanges may contain multiple EDI messages
1 interchange may contain multiple messages (out-810)
Consideration of ccBPM processes for message consolidation
Processing of outbound Functional Acknowledgements
Creation of out-997 and out-CONTRL acknowledgements
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Agenda
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P&G End-to-End Tracking: Inbound EDI
EDI CIB Cyclone
Customer
EDI
EDI
SAP-PI:
transfer from UNIX
store EDI raw data
split EDI data / mapping
create 997 / CONTRL
process MDN confirmation
status updates IDoc
SAP-ECC:
IDoc processing
ECC
PI
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P&G End-to-End Tracking: Outbound EDI
SAP-ECC:
IDoc processing
EDI
MDN
CIB Cyclone
EDI MDN
EDI
MDN
status updates
SAP-PI:
ccBPM (optional)
message mapping
store EDI raw data
file transfer to UNIX
IDoc
Customer
ECC
PI
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P&G End-to-End Tracking: Components
SAP-ECC: Collect and consolidate status information
IDoc table for generated and received IDocs
SAP-PI: Generate status information for SAP-ECC
Integration Engine (Message Mapping)
Adapter Engine (Communication Channel)
External: Provide status information for End-to-End-Tracking
AS2 Software with AS2-MDN (Message Delivery Notification)
Customer acknowledgements (in-997, in-CONTRL, ...)
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P&G End-to-End Tracking: Components
ECC
PI
Stored EDI Data UNIX NFS
IDoc Payload
End-to-End Tracking Status Information
Temporary Storage of PI Processing Status
Cyclone
Customer
ZEDITRACK
EDI Payload
Status Information
IDoc Information
Tracking-DB
IDoc-Database
AS2-MDN
SAP PI Status DB
in-997, in-CONTRL, -in-APERAK
Message
Mapping
Comm-
Channel
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P&G End-to-End Tracking: Architecture
Status IDoc Payload IDoc
SMT-DB
INSERT /
UPDATE
UPDATE /
DELETE
INSERT
/sapmnt/<SAPSID>/global/Seeburger/... Folder for CIB data transfer
SAP-ECC:
IDoc status
processing
INSERT /
UPDATE
UNIX NFS
INSERT /
UPDATE
ETR-DB
EDIDC
ECC
PI
ZEDITRACK
SAP-PI:
Message Mapping
(EDI vs. IDoc)
Seeburger/FileStore
SAP-PI:
Status processing
(IDoc ZSYSTAT1)
SAP-ECC:
IDoc Payload
Processing
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Process scenarios for EDI
Inbound EDI (Customer to P&G)
1 Interchange Multiple Messages
1 Interchange ccBPM Consolidation
1 Interchange 1 Output File
Outbound EDI (P&G to Customer)
1 IDoc 1 Message 1 Interchange
n IDocs n Messages 1 Interchange
1 IDoc n Messages 1 Interchange
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Inbound EDI: 1 Interchange Multiple Messages
SAP-PI
SAP-ECC
Cyclone
...
...
IDoc created
Seeburger Splitter
IDoc created
EDI mapping (in)
map1 run
map1 end
file adapter
Customer CIB
file adapter
EDI mapping (in)
map1 run
map1 end
Ext. System
EDI mapping (in)
map1 run
map1 end
...
FncAcknowlegement
map1 end
map1 run
file adapter
AS2-MDN
61
63
51
66
64
72
91
71
81
62
65
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Inbound EDI: 1 Interchange ccBPM Consolidation
SAP-PI
SAP-ECC
Seeburger Splitter
IDoc created
file adapter
CIB
EDI mapping (in)
map9 run
map1 end
Ext. System
FncAcknowlegement
map1 end
map1 run
file adapter
61
63
51
91
71
62
ccBPM
...
Cyclone Customer
AS2-MDN 81
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Inbound EDI: 1 Interchange 1 Output File
SAP-PI
SAP-ECC
file adapter
EDI mapping (in)
map0 run
map0 end
Ext. System
CIB
file adapter
51
73
66
64
65
Cyclone Customer
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Outbound: 1 IDoc 1 Message 1 Interchange
SAP-PI
SAP-ECC
IDoc created
IDoc sent
file adapter
EDI mapping (out)
map1 end
map1 run
Ext. System
CIB
11
12
31
24
26
25
Cyclone Customer
AS2 MDN
41
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Outbound: n IDocs n Messages 1 Interchange
SAP-PI
SAP-ECC
...
...
...
IDoc created
ccBPM Queue
IDoc created
IDoc sent
multi mapping
map1 end
map1 run
file adapter
IDoc sent
multi mapping
map1 end
map1 run
EDI mapping (out)
map9 end
map9 run
Ext. System
CIB
11
12
21
23
24
26
31
22
25
Cyclone Customer
EDI file
41
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Outbound: 1 IDoc n Messages 1 Interchange
SAP-PI
SAP-ECC
Ext. System
CIB
IDoc created
IDoc sent
file adapter
EDI mapping (out)
map9 end
map1 run
11
12
31
24
26
25
Cyclone Customer
AS2-MDN
41
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P&G Tracking Solution - Selection Screen I
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P&G Tracking Solution - Selection Screen II
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P&G Tracking Solution - Main Overview Screen
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P&G Tracking Solution - Payload Display
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Agenda
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Key features and advantages of P&G Tracking Solution
Very user friendly SAP-ECC solution for end- and key-user
Extended reporting of SAP-IDoc errors (eg. IDoc ORDERS)
Customized display of SAP-IDocs (can be defined by user)
Generation of consolidated reports overviews with drill down
Automated distribution of user customized reports by mail
Customized alert management to any iPhone or cell phone
Conversion of technical sender/receiver ids to name / group / country
Supported search of multinational customer cooperation
Extended master data maintenance (eg. EDPAR, EDSDC)
Central reporting of all errors during conversion and communication
Central storage and display of all exchanged EDI data
Export to archiving solution "TRIM" for long-term archiving
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Best Practice (Technical Implementation)
Select reliable status sources
EDI Tracking should not rely only on system log-files
Consider non-time-sequential processing events
Use well-defined correlations for processes chains (GUID)
Be flexible and open for enhancements
Build an open framework for process enhancements (eg. new ccBPM)
Use enhancement opportunities eg. for IDoc processing
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Key Learnings (Executive Summary)
Importance of EDI End-to-End Tracking for P&G
Ensure all EDI documents are processed (orders, invoices)
Avoid loss of NOS due to lost or delayed EDI documents
B2B status information for business in P&G
Different functional teams use EDI Tracking Solution for daily work
A user friendly GUI ensures high user satisfaction and reduces effort
Need for P&G to develop a custom EDI Tracking Application
No standard EDI Tracking application exists for SAP-ECC / SAP-PI
Status information are consolidated from ECC, PI and other provider
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Q&A - Thank you for your Attention!
Session Code
1011
Jan Hoffmann
Global Application Manager Team Lead for Order Acquisition / EDI
Procter & Gamble
Hoffmann.J.7@pg.com
http://linkedin.com/in/hoffmann7
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]
Thank you for participating.
SESSION CODE: 1011
Please remember to complete and return your
evaluation form following this session.
For ongoing education in this area of focus, visit
www.asug.com.
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P&G Supported EDI Standards for B2B
X12 - ANSI / VICS / UCS (United States, Canada):
Regional EDI format for US/CA; very high standardization
ISA*00* *00* *12*2562379521 *01*067429365 *990225*0930*U*00401*000000005*0*P*>'
EDIFACT / EANCOM (United Nations):
Worldwide established EDI Standard for B2B communication
UNB+UNOA:3+9313938000631:ZZ+9331849499994:ZZ+060829:1141+2++++1++1'
TRADACOM (Great Britain):
Regional EDI format UK, similar to EDIFACT standard
STX=ANA:1+5015715444440:ASDA+5050085097067:ABER+090825:190940+1569+YFBA+ORDHDR'
GS1-XML (Global Standard 1; former EAN / CCG):
Successor for EDIFACT / EANCOM (currently not broadly used)
<?xml version="1.0" encoding="UTF-8" ?><sh:StandardBusinessDocument xmlns
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Sample for X12 order: 850
ISA*00* *00* *12*2562379521 *01*067429365 *990225*0930*U*00401*000000005*0*P*>'
GS*PO*2562379521*067429365*19990225*0930*000000051*X*004010VICS'
ST*850*000000001'
BEG*00*SA*105073**19990223'
REF*IA*43520'
REF*DP*51'
CSH*P4'
ITD*01*3*0**30*00000000*0'
DTM*037*19990224'
DTM*002*19990224'
DTM*063*19990311'
TD5**92***SHIPPING GUIDE'
N1*ST**92*970'
N1*BT**92*000'
PO1**3*EA*2.98*WE*UP*012036200774'
CTP**RES*5.95'
SDQ*EA*92*001*3'
PO1**3*EA*2.98*WE*UP*012036126722'
CTP**RES*5.95'
SDQ*EA*92*001*3'
CTT*36*309'
SE*122*000000001'
GE*1*000000051'
IEA*1*000000005'
Source: Internet
(no P&G data)
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EDI Structure for X12 (ANSI, UCS, VICS)
ISA Interchange Control Header
GS Functional Group Header
ST Transaction Set Header
Transaction Segments
SE Transaction Set Trailer
GE Functional Group Trailer
IEA Interchange Control Trailer
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Sample for EDIFACT order: ORDERS
UNB+UNOA:3+9313938000631:ZZ+9331849499994:ZZ+060829:1141+2++++1++1'
UNH+2+ORDERS:D:01B:UN:EAN010'
BGM+220+R-06228A+9'
DTM+137:20060829:102'
DTM+2:20060906:102'
NAD+BY+9313938000631::9'
NAD+ST+9315GR::92'
NAD+SU+156001::92'
LIN+1++9314250041845:EN'
QTY+21:15'
DTM+15:20060912:102'
PRI+1E:9.9'
LIN+2++9356452341123:EN'
QTY+21:30'
PRI+1E:11.9'
LIN+3++9123456741329:EN'
QTY+21:20'
PRI+1E:6.9'
LIN+4++9314250987654:EN'
QTY+21:10'
PRI+1E:9.5'
UNS+S'
MOA+86:961'
CNT+2:5'
UNT+24+2'
UNZ+1+2'
Source: Internet
(no P&G data)
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EDI Structure for EDIFACT (EANCOM)
UNA Service String Advice
UNB Interchange Header
UNG Functional Group Header
UNH Message Header
Message Segments
UNT Message Trailer
UNE Functional Group Trailer
UNZ Interchange Trailer
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Sample for TRADACOM order: ORDERS
STX=ANA:1+5015715444440:ASDALTD+5050085097067:ABERGAVENNY+090825:190940+1569+YFBA+ORDHDR'
MHD=1+ORDHDR:9'
TYP=0350+PROP-ORDERS'
SDT=:813266740+ABERGAVENNY FINE FOODS LTD.'
CDT=5015715444440+ASDA STORES LTD'
FIL=0235+1+090825'
MTR=6'
MHD=3+ORDERS:9'
CLO=5055023772408+ASDA 7424+STAITHES ROAD:PATTINSON INDUSTRIAL:WASHINGTON::NE38 8NW'
ORD=PLAN223926::090827++P'
DIN=090828+++0'
OLD=1+5050854479878++:007415144+8+3'
OLD=2+5050854619809++:007415571+6+6'
OLD=3+5050854980961++:007417902+12+1'
OTR=3'
MTR=9'
MHD=65+ORDTLR:9'
OFT=63'
MTR=3'
END=5'
Source: Internet
(no P&G data)
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EDI Structure for TRADACOM
STX Interchange Header
MHD Message Header
Message (like ORDHDR)
MTR Message Trailer
MHD Message Header
Message (like ORDERS)
MTR Message Trailer
MHD Message Header
Message (like ORDLTR)
MTR Message Trailer
END Interchange Trailer
Message Loop Begin
Message Loop End

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Orange County Convention Center

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