SKMCH & RC Dedicated To Our Parents who have always been a source of inspiration to us

SKMCH & RC ACKNOWLEDGEMENT First of all, we are thankful to almightyAL LAH , who has given us the strengths and determination to carry out this project. We would like to express our sincere gratitude to madam Kiran Ayesha ourteacher, for her valuable guidance, constructive comments and continuousencouragement throughout the project. We also like to express our sincere gratitude to the staff of Shaukat Khanum Memorial Hospital & Research Centre that provide us with the opportunity to know about SKMCH & RC and cooperated with us through outthe period of our project. They have provided us with valuable informationwhich helped us a lot in completion of this project. Beyond of all the material available, we are very thankful to our respected resource person DR. FAISAL SULTAN (C.E.O), MR. ABID HUSSAIN, MR. ADNAN TARIQ, MAJ. NAUMAN (HEAD OF HR) MR. FAROOQ (HEAD OF FINANCE), MR. MAHMOOD (HEAD OF MARKETING) who gave us appropriate knowledge about the organization. INSTITUTE OF ADMINISTRATIVE SCIENCEs Overview SKMCH & RC is a welfare organization made with the funds and the donations of thenation. It is working in the field of cancer research and treatment. We selected thisorganization, because it is the first and only one organization in Pakistan working atinternational level in concern of cancer treatment. We went to SKMCH & RC, So that wecan study their management functions and observe that how they are working accordingto international standards. INSTITUTE OF ADMINISTRATIVE SCIENCES 5

SKMCH & RC Brief Contents Part 1 Introduction Part 2 Functions of Management

Planning

Organizing

Leading

Controlling Part 3 Evaluation INSTITUTE OF ADMINISTRATIVE SCIENCE

SKMCH & RC Inspiration INSTITUTE OF ADMINISTRATIVE SCIENCE SKMCH & RC Imran Khan had always been very close to his mother and had enjoyed her support. In 1984, Imran's mother, Shaukat Khanum became ill to such an extent that onceproperly diagnosed, she was almost inoperable. She suffered from cancer, which was known tobe a rich man's disease in Pakistan in that only well off people could afford to fly to Europe toreceive the treatment. Inspite of flying to Cromwell Hospital in 1984, Shaukat Khanum died thefollowing year in acute pain. Imran was by her side during her last days when she sufferedterribly. He felt her pain but could not do anything for her. Imran's career was thus

determined.When he retired from cricket he would build the first cancer hospital in Pakistan in honor of hismother. History Imran Khan made a nation-wide appeal for the collection of funds from a matchbetween Pakistan and India on November 10, 1989 at Gaddafi Stadium, Lahore whichraised Rs. 2,902,600. This was followed by a series of more than 50 successful fundraisers held throughout the world. Pakistan's win under Imran's captaincy in the 1992cricket world cup in Melbourne helped fundraising efforts. He was able to collect oneand a half million pounds in just six weeks after the World Cup when the same amounthad taken 2 years to collect earlier. He donated his entire prize money of 85,000 poundsfor the project. In 1994 when the project required more financing for the ongoingconstruction, Imran Khan launched a mass contact campaign in which he toured 27cities in the country and collected Rs. 120 million. During the entire campaign for theconstruction of the hospital, over a million individual donors from ordinary citizens to therich and famous pitched in. Everything from cash to jewelry and valuables was donated. INSTITUTE OF ADMINISTRATIVE SCIENCES 8

SKMCH & RC SOURCES OF FUNDS - PHASE I Donations Credit and Loans EXPENSES - PHASE I Pak Rupees Land and Building 231,000,000 Medical Equipment 314,000,000 Ancillary Equipment 132,000,000 677,000,000 22,200,000 Making of the Hospital Designing and execution of the master plan was overseen by Dr. Nausherwan K BurkiMB, PhD, FRCP, FCPS, FCCP, of the University of Kentucky Medical Center, Lexington,Kentucky, USA in collaboration with an international team of cancer physicians andresearch workers. Designing and architectural services were provided by Arrasmith,Judd & Rapp, and Architects in Health Planning of Louiseville, Kentucky,

USA.Architectural details were handled by Messrs. Nayyar Ali Dada & Associates of Lahore.Local engineering was performed by Messrs. Progressive Consultants, Lahore. Groundwas broken in April 1991 and the hospital opened its doors on December 29, 1994. Hospital profile The Shaukat Khanum Cancer Hospital was inaugurated in December 1994 and is thebest cancer hospital in the sub-continent. It is located in Johar Town Lahore and itsmarket is whole Pakistan. Its annual budget is 1600 million. There are 44 collectioncenters in Pakistan. One new walk in clinic is opened in Peshawar, in Karachi the work INSTITUTE OF ADMINISTRATIVE SCIENCE a

SKMCH & RC is in process. The total permanent staff of Shaukat Khanum is 1075 and out of which 350 female and 750 are male. There are 100 physicians out of which 44consultants and 60 residents. There is 160 nursing staff and 450 allied medical andsupporting staff Chairman: Mr. Imran Khan C.E.O : Dr. Faisal Sultan Launching date: 1994 Companys nature Dynamic/ Welfare Area 214000 sq. ft Commissioning of the Hospital Source of Money Donations 67% Credit and loans 33%

Cost $ 22 m Building $ 7.7 m Medical equipment $ 10.5 m Ancillary equipment $ 4.4 m INSTITUTE OF ADMINISTRATIVE SCIENCES 10

SKMCH & RC Mission To act as a model institution to alleviate the suffering of patients with cancer throughthe application of modern methods of curative and palliative therapy irrespective of theirability to pay, the education of health care professionals and the public and to performresearch into the causes and treatment of cancer. INSTITUTE OF ADMINISTRATIVE SCIENCE

SKMCH & RC Teamwork Teamwork is the essence of our ability to succeed as a universal andinternational network bank. Our overriding loyalty is to the whole organization, requiringus all to learn from each other and to share our skills and resources worldwide for ourcustomers' benefit. Accountability We put special attention on accountability because our organization depends onthe funds and donations from the people we have a proper system of check andbalances because without that we cannot gain the trust of people.SKMCH& RCaccounts are audited by Messrs A. F.Ferguson a well knowninternational auditingcompany INSTITUTE OF ADMINISTRATIVE SCIENCES 15

SKMCH & RC Professionalism We value our patients and provide exceptional services that leave an impression and we try to support our community and provide consistent and quality health services. INSTITUTE OF ADMINISTRATIVE SCIENCES 16

SKMCH & RC Organizations Structure The Hospital is the project of Shaukat Khanum Memorial Trust a non profit legal entityestablished under the laws of Pakistan. The hospital has a board of governanceconsisting of Bankers, Researches, Businessman and Physicians who

formulate policyensuring that access is provided to the maximum no. of poor patients who are givenquality treatment at optimal cost. INSTITUTE OF ADMINISTRATIVE SCIENCES 17 Board of Governors CEO Resource Development Finance Nursing Operations Pharmacy Environmental & Hotel Services Engineering Administration & Human Resources Materials Management Computing Medical Director Clinical Departments QA and Lega