إدارة فندقية

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The Historical Development of the Hotels Industry
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HOTEL STRUCTURE
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Hotel Organization Chart
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RESERVATIONS MANAGEMENT
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ORGANIZATION CHART FOR A MEDIUM SIZE RESORT

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HK MANAGER
EXECUTIVE CHEF
F&B MANAGER
FINANCIAL CONTROLLER
S & M MANAGER
CHIEF ENGINEER
ASSISTANT F.O. MANAGER
ASSISTANT
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SOUS CHEF
ASSISTANT
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HK SUPERVISOR
LAUNDRY SUPERVISOR
CHEF DE PARTIE
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CAPTAIN
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SALES EXECUTIVE
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ACCOUNT PAYABLE SOFTWARE
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ACCOUNTS RECIEVABLE
SOFTWARE
ADJACENT ROOMS
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ADVANCE DEPOSIT GUARANTEED

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AMERICAN PLAN (AP)
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BACK OFFICE APPLICATION

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CANCELLATION
CANCELLATION HOUR
CANCELLATION NUMBER
CASH ADVANCE VOUCHER
CASH BANK
CASH VOUCHER
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CENTRAL RESERVATION SYSTEM

CENTRALIZED ELECTRONIC
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CHAIN HOTEL
CHARGE VOUCHER
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CHECK-OUT TIME
CITY LEDGER
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COMMERCIAL RATE
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CREDIT CARD SETTLEMENT

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DEBIT (DR)
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DOUBLE
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EMERGENCY KEY
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FAMILY RATE
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FRONT OFFICE CASH SHEET
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GOAL
GOVERNMENT RATE
GROUP RATE
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GUEST ACCOUNTING
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GUEST CYCLE
GUEST FOLIO
GUEST HISTORY FILE
GUEST LEDGER
GUEST SERVICE REPRESENTATIVE

GUESTROOM KEY
HANDICAPP ROOM
HIGH BALANCE ACCOUNT
HIGH BALANCE REPORT
HOTEL
HOUSE ACCOUNT
HOUSE COUNT
HOUSE LIMIT
HOUSE USE
HOUSEKEEPING STATUS
HUBBART FORMULA
HURDLE RATE
INCENTIVE PROGRAM
INCENTIVE RATE
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INDEPENDENT HOTEL
INFORMATION DIRECTORY
INTERFACE APPLICATIONS
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JOB BREAKDOWN
JOB DESCRIPTION
JOB LIST
JOB SPECIFICATION
JUNIOR SUITE
KEY RACK
KING BED
LATE ARRIVAL
LATE CHARGE
LATE CHECK-OUT
LATE CHECK-OUT FEE
LOG BOOK
MAGNETIC STRIP READER

MAIL,MESSAGE,AND KEY RACK
MANAGEMENT CONTRACT
MARKET SEGMENTATION
MASTER FOLIO
MASTER KEY
MID-RANGE SERVICE
MINIMUM LENGTH OF STAY
MINI-SUITE
MISCELLANEOUS CHARGE ORDER
MISSION STATEMENT
MODIFIED AMERICAN PLAN (MAP)

MOTEL
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MULTIPLE OCCUPANCY
PERCENTAGE
MULTIPLE OCCUPANCY RATIO

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OCCUPANCY PERCENTAGE
OCCUPANCY RATIO
OCCUPANCY REPORT
OCCUPIED
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OPERATING RATIOS
ORGANIZATION CHART
ORIENTATION
OUT-OF-ORDER
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PACKAGE PLAN RATE
PAID-OUT
PERFORMANCE APPRAISAL
PERFORMANCE STANDARD
PIA (PAID-IN-ADVANCE) LIST
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POINT OF SALE
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RESERVATION
PRIVATE BRANCH EXCHANGE
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PROMOTIONAL RATE
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QUAD
QUALITY ASSURANCE
QUEEN
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RESERVATIONS HISTORY
RESORT HOTEL
REVENUE CENTER
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ROOM ASSIGNMENT
ROOM NIGHT
ROOM RATE
ROOM STATUS REPORT
ROOM VARIANCE REPORT
ROOMS DIVISION
ROOMS LEDGER
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SUITE HOTEL
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TARGET MARKETS
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TOUR GROUP
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TRAVEL AGENT GUARANTEED

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TRIAL BALANCE
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UNIFORMED SERVICE
UPSELLING
VACANT AND READY
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WAITING LIST
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W J
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American Hotel and Motel Association
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?Hotels Association of New York City?

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hotels industry ofCharacteristicsWJ

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How to succeed in hotels industryJ
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KThe guest is always right

WJ
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Hotels in old ages

Hotels in medieval ages

Hotels today
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WW
WFirst Class HotelsJ
KKE{FE{F
EChain HotelsFJ
K EStatlerF
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Floating HotelsJ
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Deluxe Hotels
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Second Class Hotels

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ESheraton FEHilton FJ
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WSuburban Hotels J
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WResort HotelsJ
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W J
WTherapeutical HotelsJ
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StarsJ
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Five Stars Hotels
Four Stars Hotels
Three Stars Hotels

Two Stars Hotels
One Star Hotel
PricesJ
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Luxury Hotels -
Upscale Hotels -
Mid-Price Hotels -
Economy Hotels -
Budget Hotels -
- -
WW
W J
Organization ChartsJ
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Job DescriptionsJ
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Definitive Standards
Operational Quality Standards
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Food and BeverageJ

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1- ABBEY, JAMES R. (1997) HOSPITALITY SALES AND MARKETING,

EDUCATIONAL INSTITUTE OF AMERICAN HOTEL AND LODGING
ASSOCIATION.
2- BROOKS, RICHARD M. (1999) FRONT OFFICE PROCEDURES,
ASSOCIATION.
3- GEE, CHUCK Y. (1996) RESORT DEVELOPMENT & MANAGEMENT,

ASSOCIATION.
4- HART, CHRISTOPHER W.L. AND TROY, DAVID A. (1997) STRATEGIC
HOTEL/MOTEL MARKETING, EDUCATIONAL INSTITUTE OF
AMERICAN HOTEL AND LODGING ASSOCIATION.
5- JACK, D. NINEMEIER (1995) PRINCIPLES OF FOOD AND BEVERAGE
OPERATIONS, EDUCATIONAL INSTITUTE OF AMERICAN HOTEL AND
LODGING ASSOCIATION.
6- NITSCHKE, ALETA AND SCHAPPERT, PATRICIA (1996)
HOUSEKEEPING MANAGEMENT, EDUCATIONAL INSTITUTE OF
AMERICAN HOTEL AND LODGING ASSOCIATION.
- -

EF
GOTEVOT appreciates the financial support provided by BAE SYSTEMS

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a

The Historical Development of the Hotels Industry

Hotels in old ages J

Hotels in medieval ages J

K"Askins Cottage Camp"

K( Sociedad Americana de Grandes Hotels )

{ "British hotels and Restaurants Association"

"Hotels Association of New York City"

J J "Hotel Trades Council"

"American Hotels and Lodging Association"

International Hotels Association

American Hotel and Motel Association

John R.Goodwin , James M. Rovelstad

?WTravel and Lodging Law

Sewing RoomLinen RoomW

Food and Beverage DepartmentK

The Hotel and the Community

WThe importance of hotels industryJ

Hotels and Motels

Characteristics of hotels industry

Problems facing hotels industry

Investment in hotels industry

How to succeed in hotels industry

William S. Gray and Salvatore C. Liguori

James M. Rovelstad and John R.Goodwin -

?Travel and Lodging Law

WSecond Class HotelsJ

WThird Class HotelsJ

KKKKKKKKEHyatt RegencyFERamadaFEHoliday InF

EMixed Sector HotelsFJ

KMotor- Car Hotels

EMotor Inn MotelF

Inland Mobile HotelsJ

KCaravan Accommodation Units

Five Stars HotelsJ

Four Stars HotelsJ

Three Stars HotelsJ

Two Stars HotelsJ

One Star HotelJ

Hotel Organization Chart

GUEST ACCOUNTS MANAGEMENT

WGUEST ACCOUNTS PROGRAM -

W CALL ACCOUNTING SYSTEM -

WELECTRONIC LOCKING SYSTEM

W ENERGY MANAGEMENT SYSTEM -

WGUEST INFORMATION ELECTRONIC SYSTEM

WIN-ROOM MOVIE SYSTEM -

WELECTRONIC IN-ROOM FAX MACHINE SYSTEM

KEFront Office CashierFF

Housekeeping Organization Chart

Directing Hire Employees InterviewsEF

KLost & FoundEF

ORGANIZATION CHART FOR A MEDIUM SIZE RESORT

FRONT OFFICE MANAGER

ASSISTANT F.O. MANAGER

FRONT DESK SUPERVISOR

FRONT DESK AGENT

Fixed Rent with a PercentageEF

Operated System&Company Owned EF

Operational Quality Standards J

The size of the rooms

The amount of furniture

The size of the beds

Beverage outlets&The existence of food