FEEDBACK FORM OF CUSTOMERS

NAME :AGE:PH NO.:ADDRESS:MOBILE CONNECTION AIRTEL VODAFONE

1) ARE YOU AWARE ABOUT TELECOMMUNICATIONS SERVICE?

Yes No

2) ARE YOU AWARE OF OUR TELICOM OPERATOR ?

Yes No

3) FROM HOW LONG, ARE YOU USING THIS PARTICULAR CONNECTION?

Less than 1 month 2-6 months 6-12 months More than 1 year

4) HOW MUCH YOU SPEND ON YOUR MOBILE PHONE PER MONTH?

600 AND ABOVE 3OO AND ABOVE 100 AND ABOVE

5) ARE YOU SATISFIED WITH ITS NETWORK & SERVICES THAT IT PROVIDES
YES NO

6) YOUR REASON FOR CHOSING THE SERVICES OF CURRENT PROVIDER

a) NETWORK b) SMS c) CALL RATES d) V.A.S e) OTHER

7) FROM WHERE DID YOU GET THE INFORMATION ABOUT THIS SERVICR PROVIDER?
a) T.V. b) NEWSPAPERS C)FRIEND & RELATIVES d) OTHER

8) WOULD YOU LIKE TO SHIFT TO ANOTHER MOBILE CONNECTION IF IT GIVES MORE

SERVICES THAN YOUR PRESENT PROVIDER YES NO

9) ARE YOU SATISFIED WITH THIS PRODUCT?

FULLY SATISFIED FULLY DISSATISFIED PARTIAL SATISFIED DISSATISSFIED

10) GIVE YOUR SUGGESTIONS TO HELP IN SERVE YOU BETTER.

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