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IN TOWN: Charlie Wilson, owner of The Town Trader in Glocester, says that having a responsive, local institution such as Navi-
{gant Credit Union has helped him prosper.
Bricks and mortar wooing clients
BYRHONOAS. MILLER
ILEROFONCOM
With many financial services easily accessible online and
‘on smartphones, some banks in Rhode Island and southeast
ern Massachusetts are sticking to the strategy of expanding,
»tho number of bricksand-mortar branches as a valuable
[presence for consumer and commercial customers.
“We've had a branch expansion strategy for some years
now. It's been slow and steady,” said Executive Vice Presi-
dent and Chief Operating Officer for Navigant Credit
Union Lisa Dandeneau. “It accelerated a bit last year be-
cause there were some acquisition opportunities, so we had
more expansion than we would have ina typical year.”
Navigant and other local banks are diverging from the
national trend.
“Following years of nearly unchecked expansion, finan
ial institutions across the U.S. are closing thousands of
‘outposts, as pressures mount to cut costs and more custom:
ers embrace online and mobile banking,” according to a
March 31 story in the Wall Street Journal.
US. banks and thrifts shut 2,257 branches in 2012, ac
cording to SNL Financial, a Charlottesville, Va., research.
firm. “That put tho US. bank branch count at $3,000, the
Iowest sinco 2007, according to AlixPartners, a Now York.
consulting firm,” the Wall Strest Journal reported. “The
firm expects the figures to drop to 80,000 over the noxt de.
cade, putting the total closer in line with 200) levels.”
AS for Navigant, bricks-and-mortar branches havea long
and rich history in Rhode Island. The first credit union in
Rhode Island, it was founded in 1915 in Central Falls, Start
ing with assets of $22,000, Navigant grew to $15 million in
assets by 1964 and currently has more than $1 billion in. as-
sels, according to the credit union website.
‘With growth to the current 63,000 membersand 19 Rhode
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