Questionnaire

1. Name: 2. Age Group: 3. Gender: 4. Occupation: <20, Male 20-30, Female Private Govt. 30-40, 40-50, Above 50

Business, If Employed Up To 1 Lac 1 Lac 2 Lac 2 Lac - 5 Lac Above 5 Lac

5. Annual Income Level:

1. In How Many Banks You Have Account: 2. Are You Aware About Alternate Delivery Channel Of Banking: No 3. Which Alternate Delivery Channel You Use Frequently: ATM Cum DEBIT CARD: Internet Banking: P.O.S: Frequently Mobile Banking: Phone Banking: Less Less Less Less Less Normal Normal Normal Normal Normal Frequently Frequently Frequently Frequently Yes

4. Which Alternate Delivery Channel is More Reliable for You: ATM Phone Banking Internet Banking P.O.S Mobile Banking

5. How Much You Reliable on IT: Time Saving: Convenient: -2 -2 -1 -1 0 0 1 1 2 2

Security: User friendly:

-2

-1 -2

0 -1 Yes

1 0

2 1 No No RTGS/NEFT Yes Cash ATM No 2

6. Are You Using Credit Card: 7. Are You Availing ECS Facility:

Yes

8. Which Facility You Use for Fund Transfer: Internet Banking

9. Are You Availing Facility of Online Trading of PNB:

10. For Cash Deposit Which Mode You Prefer(upto 30000): Counter Deposit Kiosk

Any Suggestion : ..