Excel College of Engineering

Pallakapalayam

Department of Aeronautical Engineering

Internal Test II
Date : 27.09.13 080180064 TOTAL QUALITY MANAGEMENT Time : 3 Hrs Maximum: 100 Marks Answer ALL Questions PART A - (10 x 2 = 20 Marks) 1. Define Kaizen 2. What is empowerment? 3. What is meant by recognition? 4. List the two types of rewards? 5. Differentiate between control charts for variables and attributes? 6. Define process capability? 7. Write short notes on 5W2H methods? 8. Differentiate Kaizen and Kairyo? 9. Define the term process capability? 10. What are the required conditions to create empowered environment? Answer all the Questions PART B - (5 x 16 = 80 Marks) 1. (a) (i) What are teams? Explain the different types of teams? (ii) Explain the various stages and barriers of team development? (OR) (b) What are the characteristics of a successful team? 2. (a) What is performance appraisal? Explain the benefits of it? (OR) (b) Describe the Juran trilogy in detail?

3. (a) What is PDSA cycle? Explain the phases of PDSA cycle with suitable illustrations? (OR) (b) (i) What are the different types of supplier sourcing? Explain them. (ii) Enumerate the various stages in supplier selection and evaluation? 4. (a) What is 5s? Explain all the elements of 5s principles in detail? (OR) (b) Explain the seven tools of quality with suitable diagram? 5. (a) What is Six Sigma? Explain the concept and process of Six Sigma? (OR) (b) Describe the New seven management tools with diagram?