QUESTONNEARE

1) How many services are you provide?

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2) By giving services which services would you like to prefer more?
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3) Which services you got more response from?
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4) Do you feel your services are best in market?
Ans:

yes

no

5) Which type of strategy you are prefer for services?

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6) Do you think by providing such services your customers increasing?
Ans: Yes

No

7) How many affect on your bank profit margin?

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8) What is your future product to customer/
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9) Are you giving interntions services? which

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10) Are you think your customer is satisfied?
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11) What is your future planning for more customer satisfactions?

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12) Do you feel your service charges are less than competitors?
Ans: yes

no

13) Which is your one of the best services does increase in profit margin?
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14) Are you providing services for all ranges?
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15) On which group you more concentrate? Why?
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Customers point of view

Personal details:A) Name:b) Address:c) Gender:-

1) male

2)female

d) Age group:- 1)18

2) boyond35

3)40

4) Above 40
e) Occupations:- a) Government employee
b) Business man
c) Professional
d) Others
f) Annual income :- 1) below 1 lakh
2)1-2lakh
3)3-5lakh
4) Above 5lakh
1) Which type of account do you hold in the bank?
1) Saving a/c

2) current a/c

4) Fixed deposit a/c

3) recurring a/c

4) NRI a/c

2) What is the interest rate provided by your bank on deposit?

1) 3% -5%

2)5% -6%

3)7%-9%

4) above 9%

3) Are you satisfied with interest rates provided by bank?

1) Yes

2) no

If no what is the reason?

4) Have you taken any loan from bank?
1) Yes

2) No

5) If yes, then what purpose?

1) Housing loan

2) personal loan

3) Educations loan

3) vehicles loan

6) Which services are used by you through an ATM?

1) Cash withdrawal

2) cash credit

3) A/c transfer

3) others

7) Which services are provided through mobile banking your bank?

1) Bills payment

2) sms

3) Booking tickets

4) mobile recharge

5) others