n tt nghip

Pht trin h thng qun l dch v ti qun c ph

M U

i sng con ngi ngy nay c nng cao, nhu cu n ung, gii tr cng
theo m pht trin khng ngng. Nhiu qun c ph mc ln p ng cc nhu
cu gia tng v a dng ny. Ti qun c ph, gi y khng n thun l ch phc v
mt mc ch thng thc c ph, m cn c rt nhiu cc danh mc n ung gii tr
khc. Cc qun c ph cn nhiu nhn vin hn v nhu cu phc v cng thng hn,
lm sao phc v tt nhiu khch hng vi cc yu cu rt a dng v vi danh mc tt
nht. V th, yu cu cng tc t chc v qun l i hi s nhanh nhy, tin ch hn
m vn khng tn nhiu nhn cng. l l do ng dng cng ngh thng tin cho
vic qun l cc danh mc ti cc qun ny.
Tn ti l Pht trin h thng qun l dch v ti qun c ph c chn
lm ti n tt nghip ca em vi mong mun gp phn nh b ca mnh nhm
nng cao cht lng v hiu qu cng tc qun l ti qun c ph ni ring v cc hot
ng kinh doanh danh mc ni chung.
ti c nghin cu trong phm vi hot ng kinh doanh ca qun caf 24,
da vo nhng ti liu v thng tin thu thp c v tham kho ti liu ca nhiu hot
ng danh mc khc pht trin mt h thng tr gip qun l danh mc theo
phng php hng cu trc. Cng c v mi trng pht trin h thng l h qun
tr c s d liu SQL Server v ngn ng lp trnh C shart. Chng trnh c pht
trin s h tr rt tt vic qun l danh mc ti qun c ph, em n s tin li, tit
kim c nhiu cng sc v ngun nhn lc, p ng tt nht yu cu ca khch
hng.
Ni dung chnh ca lun vn gm c 4 chng:
Chng 1: M ti bi ton v m hnh nghip v ca qun cafe 24.
Chng 2: Phn tch h thng qun l dch v.
Chng 3: Thit k h thng qun l dch v.
Chng 4: Ci t h thng v hng dn s dng.
Sv: V Th Phng Anh, Ngnh Cng Ngh Thng Tin

 n tt nghip

Pht trin h thng qun l dch v ti qun c ph

Cui cng l kt lun v hng tip tc ca ti.

Chng I
BI TON V M HNH NGHIP V CA QUN CAFE 24

1.1. Qun cafe 24 v nhng vn t ra

Qun Caf 24 l mt qun cfe ln c nhiu khch hng bit n trn ph H
Ch Minh thuc thnh ph Hi dng. Qun c mt tin rng, quay ra hai mt ph. H
ph rng, nn nhiu bn ca qun c c by trn mt ph ngang vi nhiu chu
cy cnh v dn hoa l thm mt. Vi cch bi tr c cc khng gian c trng khc
nhau: Khch c th thng thc c ph ti cc sa lng sang trng trong phng hay
trn nhng bn gh n gin nhng lch s mang c trng dn tc bn cc chu cy
cnh t nhin. V th, khch hng ca qun rt a dng v lun ng c.
1.1.1. Nhim v v mc ch hot ng
Nhim v ca qun c ph l bng cch p ng nhu cu ca khch hng mt
cch tt nht vi nhng n ung nh v th dn t c thu nhp cao trong
iu kin c th. R rng l, p ng c nhu cu khch hng mt cch tt nht,
ca hng cn c cc sn phm danh mc a dng v cht lng. Bn cnh l s ph
v nhanh chng v lch thip ca nhn vin. Nhng yu cu t ra tuy n gin, nhng
khng d thc hin v mi ca hng lun tn ti nhng hn ch v khng gian, quy m
v ngun lc.
1.1.2. M hnh t chc v c ch hot ng nghip v ti qun c ph
Qun c ph 24 gm mt quy ba nhn yu cu t hng ca khch bng
cch trc tip hay qua nhn vin phc v bn. Yu cu c chuyn n b phn
chun b danh mc ch bin hay t hng cho ca hng chuyn doanh khc. Khi c
sn phm, nhn vin quy c th phc v khch hng ti ch hay bo cho nhn vin
ph v bn n em cho khch hng. Nu khch hng n bn ngi, nhn vin phc
v bn s n nhn yu cu t khch. Mi nhn vin lm vic theo ca v c giao
ph v mt s bn trong ca . Yu cu ca khch thng c ghi li trn phiu yu
cu ti bn khch ngi v nhn vin phc v bn phi ghi nh n bo vi quy ba.
Khi em sn phm cho khch hng s dng, nhn vin nh du vo sn phm trong
phiu yu cu sn phm c giao. Khch hng c th yu cu thay i hay c
nhng yu cu b sung. Mi ln nh vy, nhn vin phc v bn u ghi vo phiu
yu cu. Vi nhng sn phm c bit, chng hn nh bia, c th c nhn vin phc
v ring. Khi khch hng yu cu thanh ton, nhn vin phc v bn cm phiu yu
Sv: V Th Phng Anh, Ngnh Cng Ngh Thng Tin

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Pht trin h thng qun l dch v ti qun c ph

cu v lp phiu thanh ton quy ba v mang ha n a cho khch nhn tin,

sau em v quy ba np tin v mang tin tha tr khch.
Hng tun, thng, nhn vin qun l quy phi lm bo co cho ch ca hng
cc thng tin v doanh thu v cc mt hng bn c. Nhng thng tin ny gip ch
ca hng c th lp k hoch mua cc vt t v thc phm ph v vic ch bin sn
phm p ng yu cu khch hng hng ngy. Trong trng hp t hng cho cc ca
hng bn th u ghi s v thanh ton vo nhng thi gian nht nh: sau mt ngy
hay cui tun.
1.1.3. Hin trng ca ca hng v nhng vn t ra
Do v tr v danh ting m ca hng thng ng khch. Vo nhng lc ny,
khch thng phi ch lu mi nhn c danh mc. Thi gian ch i c khi gp
hai, ba lc bnh thng. Thm vo , vi phng chm phc v ti a cc yu cu
ca khch trong iu kin c th, nhiu sn phm n, ung ca hng khng c m phi
ly t cc ca hng chuyn doanh khc. Khi thc hin danh mc ny thng mt nhiu
thi gian v cng sc, nht l ngun nhn lc, v thng b chm ch. Nhng iu ny
lm cho khch hng khng hi lng. Ngay i vi cc sn phm do chnh ca hng to
ra, do khng d on c nhu cu d tr vt t v thc phm thch hp, nhiu
trng hp khng c hng phc v khch. S bin ng ln ca khch hng: lc rt
ng, lc bnh thng gy ra s thiu nhn lc tm thi gay gt. Vic tng kt chm
(hng tun) v khng phn tch kp nhu cu ngi dng, nn khng tha mn nhiu
nhu cu m khch hng mong mun. Ngoi ra, vic nhn vin phi ghi nh trong u
yu cu ph v nhiu khi gy nhm ln. c bit vic thanh ton thng qu chm
lm khch hng phi ch i lu sau khi s dng danh mc. Ngoi ra, khng nh
gi c cng sc ph v ca nhn vin nn tr lng bng nhau, khng khuyn khch
nhn vin trong vic ph v nhiu v tt khch hng.
Nhng vn trn y lm hn ch kh nng p ng nhu cu khch hng tt
nht v tt nhin dn n gim doanh thu c th ca ca hng.
1.1.4. Gii php nng cao hiu qu qun l qun cf 24
Nhng vn t ra trn y cho thy, cn c mt gi php nng cao hiu
qu hot ng ca qun tng doanh thu v p ng yu cu khch hng mt cch
tt nht.
Mt trong cc gii php nng cao hiu qu l tin hc ha cc hot ng qun
l v vn hnh trong iu kin trang thit bi cho php. T nhng vn pht hin, ta
c th c cc gii php tng ng sau y:

Sv: V Th Phng Anh, Ngnh Cng Ngh Thng Tin

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Pht trin h thng qun l dch v ti qun c ph

Vn

Gii php

Bo yu cu v quy chm, d qun

Thng bo yu cu qua mng bng chng

trnh
Thanh ton chm, d sai xt
Thng bo yu cu thanh ton qua mng v
tnh ton thanh ton trn my tnh
t hng chm, tn km nhn lc
t hng bng vi s tr bng chng trnh
qua mng.
Tng hp chm, d tr khng ch Tng hp v phn tch nhu cu bng my c
bin sn phm
th cho tng ngy lp k hoch t hng
kp thi.
Cha c s nh gi s n lc ca T chc phn tch nhu cu theo ca v theo
nhn vin
nhn vin chun b tt danh mc v
khuyn khch nhn vin, gim s nhn vin
ph v
Nh vy ta c th pht trin mt h thng thng tin qun l, cho php cc nhn
vin dng thit b t hng m khng cn i li. Ti quy, my ch nhn v tng hp
yu cu v t hng cho my b phn sn xut. Khi c thng bo thanh ton, nhn
vin phc v bn ch cn v quy ly phiu thanh ton cho khch. Mi n t hng
vi ca hng ngoi u c thc hin qua my, va nhanh chng, v c th thanh
ton vi ca hng bn hng ngy. Ngoi ra, hng ngy c th tin hnh tng hp
doanh thu v sn phm danh mc phc v, tnh c s khch m mi nhn vin
phc v. Nhng d liu ny l c s d bo nhu cu sn phm v lp k hoch d
tr thc phm v vt t p ng yu cu, c th d kin c nhu cu nhn lc v
khuyn khch nhn vin mt cch thch ng.

1.2 M hnh nghip v ca h thng

1.2.1. M hnh ng cnh ca h thng
Trong h thng, ta nhn thy c ba tc nhn, l khch hng, ca hng bn v
ch ca hng.
Khch hng vo qun th a ra yu cu danh mc, sau khi s dng danh mc
th yu cu thanh ton. H thng s thanh ton vi khch hng thng qua ha n
thanh ton.
Khi c nhu cu nhng sn phm m ca hng khng c, ca hng t hng vi
ca hng bn. Cui k, s thanh ton vi ca hng bn.

Sv: V Th Phng Anh, Ngnh Cng Ngh Thng Tin

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Pht trin h thng qun l dch v ti qun c ph

Yu cu bo co

Yu cu danh mc
Phn hi
KHCH HNG Phiu yu cu
Yu cu th.ton
Phiu thu tin

thanh ton

H THNG
QUN L
DCH V
CAF

Phn
n t hi

Ch o

CH QUN

Bo co

Yu cu
Phiu
th.ton thanh ton

QUN BN
Hnh 1.1. Biu ng cnh h thng qun l qun cafe
Ch ca hng yu cu h thng bo co v phn tch theo nh k. H thng
phi tng hp bo co vi ch ca hng theo nh k. H thng cng c th tr gip
ch ca hng trong vic lp k hoch sn phm v k hoch d tr vt t, thc phm,
phn tch nh gi cng sc ng gp ca nhn vin..
1.2.2. Biu phn r chc nng
H thng nghip v c xt gm ba chc nng chnh: Phc v khch, Ly hng t
ca hng bn v tng hp bo co. Mi chc ny a phn r thnh mt s chc nng
nh hn m thao tc thc hin n n gin cho vic lp trnh.
Vi thi gian hn ch, phm vi h thng c xt y tm b qua cc chc nng lin
quan n hot ng ch bin sn phm.
Qun l qun cafe
1. Phc v khch

2. Ly hng

3. Tng hp bo co

1.1. Nhn v lp
yu cu

2.1. t hng

3.1. Tng hp

1.2. t ch bin

2.2. Nhn hng,

Ghi s

3.2.Lp cc bo co

1.3. Thng bo c
sn phm

2.3. Thanh ton

hng t

1.4. Thanh ton, thu

tin

Hnh 1.2. Biu phn r chc nng ca h thng

Sv: V Th Phng Anh, Ngnh Cng Ngh Thng Tin

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Pht trin h thng qun l dch v ti qun c ph

1.2.3. M t chi tit cc chc nng l

a. Nhn yu cu sn phm ca khch
Khi khch vo ca hng, khch c th yu cu danh mc ti quy ba nhn
trc tip sn phm. Khch c th n bn ngi v nhn vin phc v n nhn yu cu.
Sau khi nhn yu cu, yu cu c ghi vo phiu yu cu v c nhn vin bo cho
quy ba.
b. t hng ch bin
Trong trng hp hng c sn v khch t ti quy th c nhn vin quy p ng
ngay v ghi vo phiu thanh ton. Trong trng hp khch t ti bn, th quy ba tng hp
v phi t cho b phn ch bin thc hin v c em tr li quy ba.
c. Thng bo c hng
Khi b phn ch bin em sn phm ra quy, th nhn vin quy bo cho nhn
vin bn bit n nhn mang cho khch hng.
d. Thanh ton, thu tin
Khi khch yu cu thanh ton, nhn vin bo cho nhn vin quy ba lp
phiu thu tin v nhn vin bn n nhn a cho khch v thu tin.
e. t hng
Khi khch yu cu sn phm m ca hng khng c sn, ca hng c th t
hng ca hng bn.
f. Ghi s nhn hng
Khi bn giao hng, nhn vin quy ghi s n hng thanh ton sau ny.
g. Thanh ton hng t
Theo nh k, c th hng ngy, ca hng thanh ton vi nhng sn phm
nhn t ca hng bn
h. Tng hp
Hng ngy nhn vin k ton phi tng hp kt qu kinh doanh v cc loi danh
mc phc v. Ch ca hng cn bit k qu kinh doanh hng ngy v danh mc
thc hin d kin k hoch cho ngy hm sau

Sv: V Th Phng Anh, Ngnh Cng Ngh Thng Tin

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Pht trin h thng qun l dch v ti qun c ph

i. Lp cc bo co
Theo nh k, nhn vin qun l phi lp cc bo co phn tch khc nhau. c
bit phn tch v nhu cu ca khch theo loi danh mc, theo thi gian v khi lng
s dng. Ngoi ra cung phn tch v nng lc p ng ca nhn vin c bin php
khuyn khch v s dng nhn vin mt cch hp l.
1.2.4. Cc h s d liu s dng
Vi cc hot ng nghip v nh trn, ca hng s dng cc h s sau y:
a. Danh sch danh mc
b. Phiu yu cu danh mc
c. Phiu thu tin (ha n thanh ton)
d. n t hng gi ca hng bn
e. Yu cu ch bin
f. Phiu thanh ton vi ca hng bn
g. Bn tng hp
h. Cc bo co phn tch
1.2.5. Ma trn thc th chc nng

Cc thc th d liu
a. Danh sch danh mc
b. Phiu yu cu
c. Phiu thu tin
d. n t hng
e. Yu cu ch bin
f. Phiu thanh ton
g. Bng tng hp
h. Bo co phn tch

Cc chc nng nghip v a b c d e

1. Phc v khch

R C C

2. Ly hng
3. Tng hp, bo co

g h

C
C

f
C

R C C

Hnh 1.3. Ma trn thc th chc nng ca h thng qun l danh mc caf
Sv: V Th Phng Anh, Ngnh Cng Ngh Thng Tin

 n tt nghip

Pht trin h thng qun l dch v ti qun c ph

T cc chc nng ca biu phn r v cc h s s dng, ta lp c ma trn

m t mi quan h gia chc nng nghip v v cc h s d liu sau y:
1.2.6 Biu hot ng ca tin trnh Phc v khch

Khch

Yu cu
danh mc
Yu cu
thanh ton

Nhn vin bn

Nhn vin quy

B phn ch bin

Lp yu
cu

t ch
bin

Ch
bin

Nhn v giao
cho khch

Thng bo
c hng

Chuyn yu
cu cho quy

Lp phiu
thanh ton

Thu tin
khch

Xc nhn thu
tin

Hnh 1.4. Biu hot ng ca tin trnh phc v khch

Sv: V Th Phng Anh, Ngnh Cng Ngh Thng Tin

 n tt nghip

Pht trin h thng qun l dch v ti qun c ph

Chng II
PHN TCH H THNG QUN L DCH V CAF

2.1. Cc m hnh x l nghip v

2.1.1 Biu lung d liu mc 0

KHCH HNG

Yu cu
danh mc

QUN BAN

Yu cu
th.ton
ht
Phiu
hng
thu tin

1.0
Phc v khch

ht
n t
hng
Yu cu t

Yu cu
th.ton

Phiu
thanh ton

2.0

Ly hng
C hng

b Phiu yu cu

d n t

a Danh sch danh

mc
e yu cu ch bin

f Phiu thanh ton

c Phiu thu

3.0

e Bo co tng hp

Lp bo co

Yu cu
bo co

e Bo co tng hp

Bo co
Ch do
CH QUN

Hnh 2.1. Biu lung d liu mc 0

Sv: V Th Phng Anh, Ngnh Cng Ngh Thng Tin

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Pht trin h thng qun l dch v ti qun c ph

2.1.2. Biu lung d liu mc 1

2.1.2.1. Biu lung d liu tin trnh 1.0 Phc v khch
KHCH HNG

ht
hng

Yu cu
danh mc

1.1
Nhn v lp phiu
yu cu

Yu cu
ch bin

1.2

Nhn ch bin

a Danh sch danh mc

c
hng

b Phiu yu cu
c Phiu thu

e yu cu ch bin

1.4

1.3

Thanh ton v
thu tin

Thng bo c
sn phm

Yu cu Phiu
th.ton thu tin

Danh
mc yu
cu
KHCH HNG

Hnh 2.2. Biu lung d liu mc 1 tin trnh Phc v khch

Sv: V Th Phng Anh, Ngnh Cng Ngh Thng Tin

10

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Pht trin h thng qun l dch v ti qun c ph

2.1.2.2. Biu lung d liu tin trnh 2.0 Ly hng

QUN BAN

ht
n t hng

y/cu
nhn
hng
2.2

2.1
t hng

Nhn hng, ghi s

a Danh sch danh mc

d n t

f Phiu thanh ton

3.0

Thanh ton t
hng
Yu cu
th.ton

Phiu
thanh ton

QUN BAN

Hnh 2.3. Biu lung d liu mc 1 tin trnh ly hng

Sv: V Th Phng Anh, Ngnh Cng Ngh Thng Tin

11

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Pht trin h thng qun l dch v ti qun c ph

2.1.2.3. Biu lung d liu tin trnh 3.0 Tng hp, bo co

c Phiu thu

a Danh sch danh mc

f Phiu thanh ton

e Bo co tng hp
3.2
Lp cc bo co

Kt quTng
hp

3.1

Tng hp
Yu cu
bo co Ch o

Bo co
CH QUN

Hnh 2.4. Biu lung d liu mc 1 tin trnh Tng hp, bo co

Sv: V Th Phng Anh, Ngnh Cng Ngh Thng Tin

12

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Pht trin h thng qun l dch v ti qun c ph

2.2. M hnh d liu khi nim

2.2.1. Biu ERM ca h s Phiu yu cu danh mc
Cc thc th: Khch, Nhn vin (phc v bn), Bng cc danh mc, Bn
m khch ngi v cc loi danh mc. Nu khch khng ngi bn th ngi ti quy bar.
Quy bar xem nh 1 bn c bit, v lc ny nhn vin phc v bn chnh l nhn vin
phc v quy bar. Mt bn c th c mt vi khch c lp vi nhau. Trong trng
hp bnh thng mt bn ch gm nhng ngi ca 1 khch i din.
Cc mi quan h: y l phiu yu cu danh mc, nn c mt quan h yu
cu: Khch yu cu nhn vin v cc danh mc mong mun. Ngoi ra c 2 mi quan
h ph thuc: Khch ngi (thuc) bn no v danh mc thuc loi danh mc no.
M NV

Tn NV

S bn

mobile NV

BN

NHN VIN
S phiu

Yu cu
ngy

KHCH

Thuc1

S khch
DANH MC

M DM
tn DM

Thuc2
n gi DM

LOI DM
M loi DM

Tn loi DM

Hnh 2.5. Biu ERM ca phiu yu cu danh mc

Sv: V Th Phng Anh, Ngnh Cng Ngh Thng Tin

13

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Pht trin h thng qun l dch v ti qun c ph

2.2.2. Biu ERM ca h s Phiu thu tin

Cc thc th ca h s ny ging nh ca phiu yu cu. iu khc y l
trong phiu thu c thm thuc tnh tng s tin thanh ton. Mi quan h y l thu
tin: Nhn vin thu tin ca khch v cc danh mc s dng. Nhng quan h cn
li ging biu trn.

Tn NV

M NV

S bn

mobile NV
NHN VIN

S phiu thu

BN
Tng tin

Thu tin
ngy

KHCH

Thuc1

S khch
DANH MC

M DM
tn DM

Thuc2
n gi DM

LOI DM
M loi DM

Tn loi DM

Hnh 2.6. Biu ERM ca phiu thu tin ca khch

Sv: V Th Phng Anh, Ngnh Cng Ngh Thng Tin

14

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Pht trin h thng qun l dch v ti qun c ph

2.2.3. Biu ERM ca h s n t hng

Cc thc th trong h s ny bao gm: Nhn vin (quy), danh mc, loi
danh mc v qun bn m ca hng t hng vi h. Mi quan h y l t hng:
Nhn vin t hng vi qun bn v cc danh mc mnh cn. Mi quan h s hu
(thuc) gia danh mc v loi danh mc nh trnh by trn.

Tn NV

M NV

mobile NV
NHN VIN

S n

M qun

QUN BN

Tn qun

ngy
DANH MC
M DM
tn DM

Thuc2
n gi DM

LOI DM
M loi DM

Tn loi DM

Hnh 2.7. Biu ERM ca n t hng gi ti qun bn

Sv: V Th Phng Anh, Ngnh Cng Ngh Thng Tin

15

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Pht trin h thng qun l dch v ti qun c ph

2.2.4. Biu ERM ca h s Thanh ton cc n hng

Tn NV

M NV

mobile NV
NHN VIN

S phiu

S n t

QUN BN

Thanh ton
ngy

M qun
Tn qun

Tng tin
DANH MC

M DM
tn DM

LOI DM

Thuc2
n gi DM

M loi DM

Tn loi DM

Hnh 2.9. Biu ERM ca Phiu thanh ton vi qun bn

Cc thc th trong h s ny ging nh biu t hng, ch c mi quan h
y l thanh ton. Mt phiu thanh ton c th hanh ton cho mt s n t hng.
V vy cn ch khi chuyun sang m hnh d liu lgic.

Sv: V Th Phng Anh, Ngnh Cng Ngh Thng Tin

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Pht trin h thng qun l dch v ti qun c ph

2.2.5. Biu ERM ca h s Phn cng trch nhim

Ngoi ra cn mt bng phn cng trch nhim ph v bn cho cc nhn vin
theo tng ngay v tng ca. Khi ta c biu bao gm cc thc th: Nhn vin,
ngy, ca v bn. V quan h chnh y l phn cng ph trch bn: Nhn vin
c phn ph trtch cc bn vo ca lm viic no ca ngy. V nh vy c mt quan
h ph thuc: Ca lm vic th my thuc ngy.

M NV

tn NV
mobile NV

ngy

NHN VIN
NGY
S ca

Ph trch

CA

Thuc

Bn

S bn

Hnh 2.10. Biu ERM ca bng phn cng trc bn

Sv: V Th Phng Anh, Ngnh Cng Ngh Thng Tin

17

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Pht trin h thng qun l dch v ti qun c ph

2.2.6. Biu ERM ca ton h thng

Khi tch hp cc s thnh phn trn, ta thy rng: tng cp s u c
thc th chung. V vy vic tch hp bng cch ghp tng cp c thc th chung l
khng kh khn g. Kt qu tch hp ta c s m hnh ER ca ton h thng nh
di y:

S ca

Thuc3

CA

Tn NV

M NV

S bn

mobile NV

Ph trch

NHN VIN

BN

S khch

S phiu y/c

Yu cu

KHCH
S phiu thu

Thuc1

Thu tin
Ngy
NGY

Tn loi DM

Tng tin
DANH MC

M DM
tn DM

Thuc2
n gi DM

LOI DM
M loi DM

QUN BN

S n

Thanh ton
Tng tin
S phiu t.ton

Hnh 2.11. Biu ERM ca h thng qun l danh mc caf

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Chng III
THIT K H THNG QUN L DCH V CAFE

3.1. Thit k c s d liu

3.1.1 Thit k c s d liu logic
3.1.1.1. Chuyn m hnh ER sang m hnh quan h
Khi p dng quy tc chuyn t biu ca m hnh d liu khi nim sang
m hnh quan h ta c cc quan h sau y:

NHANVIEN (maNV, tenNV, mobileNV)

(1)

DCHVU(maDM, tenDM, maloaiDM) (2)

LOAIDV(maloaiDM, tenloaiDM)

(3)

BAN(soban)

(4)

CA(soca, ngay)

(5)

KHACH(sokhach, soban )

(6)

QUANBAN(maquan, tenquan)

(7)

YEUCAU(sophieuYC, sokhach, ngay, maNV, maDM) (8)

THUTIEN(sophieuthu, sokhach, ngay, maNV, maDM, tienDM, tongtien,) (9)
DONHANG(sodon, ngay, maDM, maNV)

(10)

THANHTOAN(sophieut.toan, ngay, tongtienban, sodon, tiendon ) (11)

PHUTRACH(maNV, soban, soca)

(12)

NGAY(ngay)

(13)

3.1.1.2. Chun ha cc quan h

NHANVIEN (maNV, tenNV, mobileNV)

(1)

DCHVU(maDM, tenDM, maloaiDM) (2)

LOAIDV(maloaiDM, tenloaiDM)

(3)

BAN(soban)

(4)

CA(soca, ngay)

(5)

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KHACH(sokhach, soban )

(6)

QUANBAN(maquan, tenquan)

(7)

YEUCAU(sophieuYC, sokhach, ngay, maNV, maDM) (8)

PHIEUTHU(sophieuthu, sokhach, ngay, maNV, tongtienkh,) (9a)
DONGPH.THU(sophieuthu, maDM, don gia, tienDM) (9b)
DONHANG(sodon, ngay, maDM, maNV)

(10)

THANHTOAN(sophieut.toan, maNV , maquan , ngay, tongtienban ) (11a)

DONGTH.TOAN(sophieut.toan, sodon, tiendon ) (11b)
PHUTRACH(maNV, soban, soca) (12)
NGAY(ngay) (13)
t chun 3

Sv: V Th Phng Anh, Ngnh Cng Ngh Thng Tin

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Biu m hnh quan h(Hnh 3.1.Biu m hnh quan h)

CA
# soca
ngay

PH TRCH

BN
# soban

maNV
soban
soca
DNGPH.THU

NHN VIN
# maNV
tenNV
mobileNV

sophieuthu
maDM
tienDM
dongia

KHCH
# sokhach
soban

PHIU THU
YU CU
# sophieuYC
maNV
maDM
ngay
sokhach

NGY

# sophieuthu
maNV
ngay
sokhach
tongtienkh

LOAI DM
# maloaiDM
tenloaiDM

DANH MC
# maDM
tenDM
maloaiDM

DNGTH.TON

# ngay

N HNG
QUN BN
# sodon
maNV
maDM
ngay

# maquan
tenquan

sophieut.toan
sodon
tiendon

THANH TON
# sophieut.toan
tongtienban
maNV
maquan
ngay

Hnh 3.1.Biu m hnh quan h

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3.1.2 Thit k c s d liu vt l

3.1.2.1. Phi chun ha
T quan h trn v phi chun ha ghp 2 quan h YEUCAU v THUTIEN
thnh quan h PHIEUTHU do gia quan h YEUCAU v quan h THUTIEN v mt
lu tr l ging nhau. Ta c quan h PHIEUTHU c nhng thuc tnh sau: sophieuthu,
maNV, maDM, sokhach, ngay, tongtien.
3.1.2.2. Thit k cc bng d liu
Chn h qun tr CSDL v to cc file vt l: S dng h qun tr CSDL SQL
server thit k cc tp chnh ca CSDL ta c cc tp i din sau.
1.NHANVIEN
Tn trng
maNV
tenNV
mobileNV

Kiu
Int
Nvarchar
Char

C
4
50
20

Khun dng
K t
Chui vn bn
Dy s

Rng buc
Kha chnh

2.DANHMUC
Tn trng
maDM
tenDM
maLDM

Kiu
Int
Nvarchar
Int

C
4
50
4

Khun dng
Ky t
Chui vn bn
Kha t sinh

Rng buc
Kha chnh

3.LOAIDANH MUC
Tn trng
Kiu
MaLDM
Int
tenDM
Nvarchar

C
4
30

Khun dng
K t
Chui vn bn

Rng buc
Kha chnh

4.BAN
Tn trng
soban

Kiu
Int

C
2

Khun dng
S

Rng buc
Kha chnh

5.CA
Tn trng
Soca
ngay

Kiu
Int
datetime

C
1
8

Khun dng
S
dd/mm/yy

Rng buc
Kha chnh
Kha ngoi

6.KHACH
Tn trng
sokhach
soban

Kiu
Int
smallint

C
1
2

Khun dng
S
S

Rng buc
Kha chnh
Kha ngoi

Sv: V Th Phng Anh, Ngnh Cng Ngh Thng Tin

Kha ngoi

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7.QUANBAN
Tn trng
maquan
tenquan

Kiu
smallint
Nvarchar

C
2
50

Khun dng
Rng buc
K t
Kha chnh
Chui vn bn

9a.PHIEUTHU
Tn trng
sophieuthu
maNV
ngay
sokhach
tongtienkh

Kiu
Int
Int
Datetime
Int
Float

C
4
4
8
1
8

Khun dng
Kha t sinh
Kha t sinh
dd/mm/yy
S
S thc

Rng buc
Kha chnh
Kha ngoi
Kha ngoi
Kha ngoi

C
4
4
8
20

Khun dng
Kha t sinh
K t
S thc
Dy s

Rng buc
Kha chnh
Kha chnh

Kiu
Int
Int
datetime
Int

C
1
4
8
4

Khun dng
K t
S
dd/mm/yy
S

Rng buc
Kha chnh
Kha chnh
Kha chnh
Kha ngoi

11a.THANHTOAN
Tn trng
Kiu
Sophieut.toan Int
maNV
Int
ngay
datetime
maquan
smallint
tongtien
Float

C
4
4
8
2
8

Khun dng
S
S
dd/mm/yy
K t
S thc

Rng buc
Kha chnh
Kha ngoi

C
4
4
8
1

Khun dng
S
S
S thc
K t

Rng buc
Kha chnh
Kha chnh

C
4
1
4

Khun dng
S
S
S

Rng buc
Kha chnh
Kha chnh
Kha ngoi

9b.DONGPHIEUTHU
Tn trng
Kiu
sophieuthu
Int
maDM
Int
tienDM
Float
dongiaDM
Int
10.DONHANG
Tn trng

sodon
maNV
ngay

maDM

11b.DONGTHANHTOAN
Tn trng
Kiu
Sophieut.toan Int
maDM
Int
tienDM
Float
sodon
Int
12. PHUTRACH
Tn trng
Kiu
maNV
Int
Soca
Int
soban
Int

Sv: V Th Phng Anh, Ngnh Cng Ngh Thng Tin

Kha ngoi

Kha ngoi

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13. NGAY
Tn trng
ngay

Pht trin h thng qun l dch v ti qun c ph

Kiu
Int

C
8

Khun dng
dd/mm/yy

Rng buc
Kha chnh

3.1.2.3. Phn tch v hon thin m hnh quan h

Hnh 3.2. Biu m hnh quan h

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3.2. Thit k cc giao din x l

3.2.1. Cc biu lung h thng
3.2.1.1. Biu lung h thng tin trnh 1.0 Phc v khch
KHCH HNG

ht
hng

Yu cu
danh mc

1.2
Yu cu
Nhn ch bin
ch bin
6 KHACH

1.1
Nhn v lp phiu
yu cu
4 BAN
3 LOAIDANHMUC

2 DANHMUC
7 NGAY

1 NHANVIEN

8 PHIEUTHU

c
hng

9 DONGP.THU

1.4

1.3

Thanh ton v
thu tin

Thng bo c
sn phm

Yu cu Phiu
th.ton thu tin

Danh
mc yu
cu
KHCH HNG

Hnh 3.2. Biu lung d liu h thng tin trnh Phc v khch
Trong biu ny c 2 tin trnh do my thc hin l: lp phiu yu cu (cng l
phiu thanh ton) v lp phiu thu v thu tin ca khch

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3.2.1.2. Biu lung h thng tin trnh 2.0 Ly hng

QUN BAN

ht
n t hng

y/cu
nhn
hng
2.2

2.1
t hng

Nhn hng, ghi s

3 LOAIDANHMUC 2 DANHMUC

10 DONHANG

7 NGAY
12 DONGPH.T.TOAN

11 PHIEUT.TOAN

3.0

Thanh ton t
hng
Yu cu
th.ton

Phiu
thanh ton

QUN BN

Hnh 3.3. Biu lung d liu h thng tin trnh ly hng

Trong biu ny c 2 tin trnh do my thc hin l: lp n t hng v lp phiu
thanh ton v tr tin.

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3.2.1.3. Biu lung h thng tin trnh 3.0 Tng hp, bo co

11 PHIEUT.TOAN
9 DONGP.THU

12 DONGPH.T.TOAN

8 PHIEUTHU
13 BAOCAO
3.2
Lp cc bo co

Kt quTng
hp

3.1

Tng hp

2 DANHMUC
7 NGAY

Bo co

3 LOAIDANHMUC

Yu cu
bo co Ch o

CH QUN

Hnh 3.4. Biu lung d liu h thng tin trnh Tng hp, bo co
Trong biu ny c 2 tin trnh iu do my thc hin: Tng hp v Lp bo co.

3.3. c t cc giao din v th tc

3.3.1. c t cc giao din iu khin
Giao din iu khin tiu biu c c t l:
-

Giao din ng nhp

Tn biu mu: ng nhp h thng qun l danh mc.
Ngi s dng: tt c cc nhn vin ca qun.
Nhim v: Kim tra thng tin ng nhp h thng v cp quyn s dng chng trnh.
H thng: Microsoft windows XP, SQL Server.
Mi trng vn phng chun.

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3.3.2. c t cc giao din nhp d liu

Giao din nhp d phiu thanh ton
-

Tn biu mu: Giao dch mi.

Ngi s dng: tt c cc nhn vin ca qun.

Nhim v: Nhp thng danh mc khch s dng thanh ton tin danh mc

H thng: Microsoft windows XP, SQL Server.

Mi trng vn phng chun.

Giao din nhp d liu danh mc

- Tn biu mu: Qun l danh mc
- Ngi s dng: admin.
- Nhim v: Nhp thng danh mc
- H thng: Microsoft windows XP, SQL Server.
- Mi trng vn phng chun.

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3.3.3. c t cc giao din x l

Giao din x l tiu biu l tiu biu c c t l:
-

Tn biu mu: Hoch ton.

Ngi s dng: Ch qun.

Nhim v: Thng k c cc danh mc bn c theo ngy, thng v nm.

H thng: Microsoft windows XP, SQL Server.

Mi trng vn phng chun.

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Chng IV
CI T V TH NGHIM H THNG

4.1. Mi trng pht trin ca h thng

4.1.1. Kin trc h thng phn cng
My server

CSDL c
lu tr trn
my ch

B ci chng
trnh QLDV

C s d liu
chng trnh
QLDV

My con truy cp CSDL thng qua my ch

Chng trnh
c ci t
trn cc server
v client
My client

My client

My in

..

My client

My con xut thng

tin ra my in

4.1.2. Cc phn mm nn
- H iu hnh: windown xp/ windown vista
- H qun tr CSDL: SQL 2000 server
- Ngn ng lp trnh: C sharp
Cc chng trnh tin ch khc

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4.2. H thng c pht trin

4.2.1. Cc h con v chc nng
H thng c ci t bao gm cc h con
a.

H con qun l h thng: h ny m bo thc hin cc chc nng ng

xut khi h thng, sao lu d liu v thot khi h thng.

b.

H con Giao dch: h ny m bo thc hin cc chc nng ghi chp li

cc loi danh mc m khch s dng, tnh tin thanh ton cho khch.
c.

H con qun tr: h ny m bo thc hin cc chc nng qun l thnh

vin gm chc nng to mi, sa xa qun l danh mc, qun l hch ton, qun l
giao dch mi.
d.

H con thng tin: h ny m bo thc hin cc chc nng a ra thng tin

v chng trnh: c vit bi ai, vit s dng lm g.

4.2.2. H thng thc n
a. H thc n chnh
- Qun l
- Giao dch
- Qun tr
- Thng tin
b. Cc thc n con v hng dn s dung chc nng
Chc nng Cp nht
- ng xut
- Sao lu d liu
- Thot
Chc nng Giao dch
- Giao dch mi

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Chc nng Qun tr

-

Qun tr thnh vin

Qun l giao dch

Qun l hch ton

Qun l danh mc

Thng tin
4.2.3. Mt s kt qu u ra tiu biu
Giy thanh ton

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Bo co thng k

4.3. Nhng hn ch ca h thng c pht trin

H thng t c mt s kt qu ng k nh ci t c mt s chc
nng c bn ca h thng qun l danh mc ti qun c ph, a ra c mt s bo
co, tuy nhin vn cn c nhiu thiu st nh cc chc nng cn s si, vic tng hp
thong tin ca bo co cn chua y , cha th hin chi tit hot ng nghip v qun
l danh mc. Chc nng hng dn s dng cha p ng c tt nht yu cu ca
ngi dng nn ngy mt s kho khn nht nh cho ngi dng s.

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KT LUN

Vi h thng Qun l danh mc ti qun c ph ny s gip cho ta qun l

cc hot ng ca qun mt cch chnh xc v hiu qu. Trong kha lun ny phn
tch, thit k h thng v th nghim ci t c mt s chc nng h thng nh cc
chc nng qun l danh mc, chc nng thanh ton. T h thng c th a ra mt
s bo co v cc vn lin quan. Cc chc nng ca h thng c tnh th nghim,
chc vn cn c nhiu thiu st.
c th s dng cc kt qu t c, hng pht trin l cn b sung nhng
chc nng cn thiu v hon thin cc chc nng c. Ngoi ra cn thm cc chc
nng lin quan n an ton v bo mt . Xung quanh cc vn ny cng rt phc tp
nn rt mong c s gp ca Thy C v cc bn.

Sv: V Th Phng Anh, Ngnh Cng Ngh Thng Tin

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TI LIU THAM KHO

1. Nguyn Vn V ( 2002), Phn tch thit k cc h thng thng tin hin i,

hng cu trc hng i tng, NXB Thng k, h Ni.
2. Nguyn Vn V ( 2007), Phn tch thit k cc h thng thng tin qun l,
NXB khoa hc t nhin v Cng ngh.
3. Trung Tun(1998) C s d liu, NXB Gio dc

Sv: V Th Phng Anh, Ngnh Cng Ngh Thng Tin

35

Phiu thanh ton

LI CM N
Em xin c by t s trn trng v lng bit n vi thy gio PGS.TS Nguyn
vn V ging vin b mn cng ngh phn mm Khoa cng ngh thng tin Trng
i hc cng ngh HQGHN. Trong sut thi gian hc v lm n tt nghip,
Thy dnh rt nhiu thi gian qu bu tn tnh ch bo, hng dn, nh hng
cho em trong vic nghin cu, thc hin lun vn.
Em xin c cm n cc thy c Trng i hc DL Hi Phng ging dy
em trong qu trnh hc tp, thc hnh, lm bi tp, c v nhn xt lun vn ca em,
gip em hiu thu o hn lnh vc m em nghin cu, nhng hn ch m em cn
khc phc trong vic hc tp, nghin cu v thc hin bn lun vn ny.
Em cng xin chn thnh cm n Trng i hc DL Hi Phng ni o to
em trong sut 4 nm hc qua.
Xin cm n cc bn b v cc thnh vin trong gia nh to mi iu kin tt
nht, ng vin, c v ti trong sut qu trnh hc v lm n tt nghip.
Hi Phng, thng 7 nm 2010
V Th Phng Anh

LI CAM KT
Ti xin cam oan nhng kt qu t c trong lun vn ny l do ti nghin
cu, tng hp v thc hin, khng sao chp li bt k iu g ca ngi khc. Ton b
nhng iu c trnh by trong kha lun hoc l ca c nhn, hoc c tham kho
v tng hp t cc ti liu khc nhau. Tt c ti liu tham kho, tng hp u c
trch dn vi ngun gc r rng.
Ti xin chu hon ton trch nhin v li cam oan ca mnh. Nu c iu g sai
tri, ti xin chu mi hnh thc k lut theo quy nh.
Hi Phng, thng 7 nm 2010
V Th Phng Anh

MC LC

M U.................................................................................................................................... 1
Chng I: BI TON V M HNH NGHIP V CA QUN CAFE 24 .................... 2
1.1. Qun cafe 24 v nhng vn t ra .............................................................................. 2
1.1.1. Nhim v v mc ch hot ng ............................................................................. 2
1.1.2. M hnh t chc v c ch hot ng nghip v ti qun c ph............................. 2
1.1.3. Hin trng ca ca hng v nhng vn t ra ...................................................... 3
1.1.4. Gii php nng cao hiu qu qun l qun cf 24 ............................................... 3
1.2 M hnh nghip v ca h thng ...................................................................................... 4
1.2.1. M hnh ng cnh ca h thng ............................................................................... 4
1.2.2. Biu phn r chc nng ....................................................................................... 5
1.2.3. M t chi tit cc chc nng l ................................................................................. 6
1.2.4. Cc h s d liu s dng ........................................................................................ 7
1.2.5. Ma trn thc th chc nng ...................................................................................... 7
1.2.6 Biu hot ng ca tin trnh Phc v khch.................................................... 8
Chng II: PHN TCH H THNG QUN L DCH V CAF ................................. 9
2.1. Cc m hnh x l nghip v........................................................................................... 9
2.1.1 Biu lung d liu mc 0 ..................................................................................... 9
2.1.2. Biu lung d liu mc 1 .................................................................................. 10
2.1.2.1. Biu lung d liu tin trnh 1.0 Phc v khch ................................... 10
2.1.2.2. Biu lung d liu tin trnh 2.0 Ly hng .......................................... 11
2.1.2.3. Biu lung d liu tin trnh 3.0 Tng hp, bo co ........................... 12
2.2. M hnh d liu khi nim ............................................................................................ 13
2.2.1. Biu ERM ca h s Phiu yu cu danh mc ............................................. 13
2.2.2. Biu ERM ca h s Phiu thu tin .............................................................. 14
2.2.3. Biu ERM ca h s n t hng............................................................... 15
2.2.4. Biu ERM ca h s Thanh ton cc n hng ............................................ 16
2.2.5. Biu ERM ca h s Phn cng trch nhim ............................................... 17
2.2.6. Biu ERM ca ton h thng............................................................................. 18
Chng III: THIT K H THNG QUN L DCH V CAFE ................................. 19
3.1. Thit k c s d liu .................................................................................................... 19
3.1.1 Thit k c s d liu logic ..................................................................................... 19
3.1.1.1. Chuyn m hnh ER sang m hnh quan h ..................................................... 19

3.1.1.2. Chun ha cc quan h ................................................................................... 19

3.1.2 Thit k c s d liu vt l .................................................................................... 22
3.1.2.1. Phi chun ha .................................................................................................. 22
3.1.2.2. Thit k cc bng d liu ................................................................................. 22
3.1.2.3. Phn tch v hon thin m hnh quan h ....................................................... 24
3.2. Thit k cc giao din x l........................................................................................... 25
3.2.1. Cc biu lung h thng .................................................................................... 25
3.2.1.1. Biu lung h thng tin trnh 1.0 Phc v khch ................................ 25
3.2.1.2. Biu lung h thng tin trnh 2.0 Ly hng ....................................... 26
3.2.1.3. Biu lung h thng tin trnh 3.0 Tng hp, bo co ........................ 27
3.3. c t cc giao din v th tc ...................................................................................... 27
3.3.1. c t cc giao din iu khin .............................................................................. 27
3.3.2. c t cc giao din nhp d liu ........................................................................... 28
3.3.3. c t cc giao din x l ...................................................................................... 29
Chng IV: CI T V TH NGHIM H THNG .................................................. 30
4.1. Mi trng pht trin ca h thng ............................................................................... 30
4.1.1. Kin trc h thng phn cng................................................................................. 30
4.1.2. Cc phn mm nn ................................................................................................. 30
4.2. H thng c pht trin ............................................................................................... 31
4.2.1. Cc h con v chc nng ........................................................................................ 31
4.2.2. H thng thc n .................................................................................................. 31
4.2.3. Mt s kt qu u ra tiu biu .............................................................................. 32
4.3. Nhng hn ch ca h thng c pht trin ................................................................ 33
KT LUN ............................................................................................................................. 34
TI LIU THAM KHO...................................................................................................... 35
CC H S D LIU S DNG