Compliance in Action: AML/CTF Training Program

FAQ for AML/CTF Training Program

GENERAL What products are available? Who should take Flag The Money? Is this new AML/CTF training program included in our annual CUSOURCE subscription? Why is there access only until December 31, 2013? Are these products available for non-CUSOURCE subscribers? How much will subscribers have to pay in 2014? Why should we purchase the supplementary products that cost money? What are the benefits of these add-ons? Wont Flag The Money cover what our staff need to know? Will future legislative changes be updated? For example, the amendments to the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA), effective February 2014. Is Flag The Money available in French?

TRANSITIONING Will our credit union get a rebate on the current AML course, considering it will no longer be available? What if an employee has already completed the old AML course? What if we have employees that are currently in progress in the old AML course? What if we currently have employees enrolled in, but have not yet started the old AML course? Does the old course cover everything they need to know?

FLAG THE MONEY: ADMINISTRATION & NAVIGATION How long will it take to complete Flag The Money? Is Flag the Money required for board members? What types of role-specific training can employees choose from? How do employees self-select their role and assessment? What is the passing mark for each Flag The Money assessment? How do we get a complete report of all users who have completed the old AML course or Flag The Money?
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Compliance in Action: AML/CTF Training Program

Can employees access more than one role in Flag The Money? How does an employee complete an additional assessment after completing their first assessment? Once an employee completes the course, will the email confirmation indicate which rolespecific assessment they completed?

SUPPLEMENTAL PRODUCT INFORMATION For Carl's Story Video, is there a version we can watch before purchasing? What is the Compliance Officers Presentation Package and how is it used? Do we have to purchase the Compliance Officers Presentation Package each year? If we purchase the Compliance Officers Presentation Package, can we use Carls Story Video for staff presentations (e.g. lunch and learns)?

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Compliance in Action: AML/CTF Training Program

GENERAL What products are available? Flag the Money Course & Assessments This new course is designed to replace the Anti-Money Laundering & Terrorist Financing Course (CU01-AMLTF) and Assessment (CU01-AMLTF-EX). This interactive 75-minute online course covers AML/CTF fundamentals for employees of all levels and roles. It features engaging multimedia content, including role-specific cases and assessments, a glossary and extensive Red Flag lists. Relevant, tailored content addresses the unique needs of employees in various roles. Custom and on-demand reporting is available. Carls Story Video: Web Streaming and High Definition (HD) This award-winning 14-minute video brings AML/CTF to life, and illustrates the vital role of trained employees in detecting and reporting suspicious activity. Carls Story follows Carl and his team of placement specialists as they try to launder their criminal profits. This is perfect for onboarding new employees or reviewing with entire employee groups to support compliance. Compliance Officers Presentation Package This in-depth, customizable training package makes it easy for credit union compliance officers to lead and educate directors, executives, and senior managers about AML/CTF, the role they play in countering money laundering and terrorist financing, and the credit unions own compliance regime. The package includes a step-by-step guide, fully-scripted PowerPoint template and Carls Story HD video.

Who should take Flag The Money? All employees are required to complete AML/CTF training. Is this new AML/CTF training program included in our annual CUSOURCE subscription? As an introductory offer, CUSOURCE subscribers will have access to Flag The Money until December 31, 2013. The supplemental products (Carls Story Video and Compliance Officers Presentation Package) must be purchased separately. Why is there access only until December 31, 2013? During the summer of 2013, CUSOURCE Knowledge Network will be launching the Learning Gateway, a new technology portal that will allow users to easily search, access, and purchase CUSOURCE and third-party learning solutions. At this time, Flag The Money will no longer be included in the annual subscription and will be available for purchase on an individual or enterprise-wide basis.
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Compliance in Action: AML/CTF Training Program

Are these products available for non-CUSOURCE subscribers? Yes, these products are available to load on a non-CUSOURCE LMS. Please contact one of our Relationship Managers for details.

How much will subscribers have to pay in 2014? 2014 pricing will be released in the spring with announcements regarding the launch of the Learning Gateway and related changes to our pricing structure. Why should we purchase the supplementary products that cost money? What are the benefits of these add-ons? Wont Flag The Money cover what our staff need to know? Flag The Money provides fundamental knowledge in AML-CTF, while the supplementary products are designed to support and enhance your compliance regime. Carls Story Video: Web Streaming and High Definition (HD) This award-winning 14-minute video brings AML/CTF to life, and illustrates the vital role of trained employees in detecting and reporting suspicious activity. Carls Story follows Carl and his team of placement specialists as they try to launder their criminal profits. This is perfect for onboarding new employees or reviewing with entire employee groups to support compliance. Compliance Officers Presentation Package This in-depth, customizable training package makes it easy for credit union compliance officers to lead and educate directors, executives, and senior managers about AML/CTF, the role they play in countering money laundering and terrorist financing, and the credit unions own compliance regime. The package includes a stepby-step guide, fully-scripted PowerPoint template and Carls Story HD video. Will future legislative changes be updated? For example, the amendments to the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA), effective February 2014. When FINTRAC releases guidelines to the new regulations (scheduled for the fall of 2013), we will review the entire AML/CTF training program to determine what changes (if any) are required and make updates in a timely manner.

Is Flag The Money available in French? At this time, Flag The Money is only available in English. To discuss your specific needs, please contact Client Solutions at clientsolutions@cusource.ca or 1.888.367.1386, or one of our Relationship Managers.

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Compliance in Action: AML/CTF Training Program

TRANSITIONING Will our credit union get a rebate on the current AML course, considering it will no longer be available? We will not provide rebates because the current AML course was included in the annual $40 subscription. Additionally, Flag the Money is included, as an introductory offer, with the annual subscription until December 31, 2013. What if an employee has already completed the old AML course? If an employee completed the old AML course in 2013, they are not required to complete Flag The Money; however, we do recommend that they take the new course, as it will provide them with role-specific information. What if we have employees that are currently in progress in the old AML course? Employees can still access the old AML course through the CUSOURCE LMS and complete the assessment through their learning plan.

What if we currently have employees enrolled in, but have not yet started the old AML course? Does the old course cover everything they need to know? If you have employees enrolled in the old AML course, but have not started, we recommend that they complete the new course. The old AML course does cover what they need to know; however, Flag The Money provides the added benefit of self-selected, role-specific learning and assessments. FLAG THE MONEY: ADMINISTRATION & NAVIGATION How long will it take to complete Flag The Money? The course will take approximately 75 minutes to complete, including an assessment.

Is Flag the Money required for board members? The course is not required for directors; however, they are welcome to complete it. The presentation in the Compliance Officers Presentation Package is more appropriate for directors and could be used during a board meeting to complement your current AML updates to the board.

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Compliance in Action: AML/CTF Training Program

What types of role-specific training can employees choose from? There are five role-specific groups employees can choose from: Front Line: MSRs, FSRs, call centre staff, mortgage broker services, retail lending Behind the Scenes: cheque clearing, ATM balancing, new member account reviews, wire transfer reviewers, collections, centralized services, loan/deposit broker services Commercial Business: new business accounts, business lending, treasury, finance Advanced Responsibilities: supervisors, branch managers, internal auditors, compliance officers Specialized Responsibilities: product development, finance, marketing, human resources, information technology

How do employees self-select their role and assessment? At various points throughout the course, employees will be asked to click on the role category they belong to. The course will automatically navigate forward based on this selection with the appropriate role-specific information. Once employees have completed the course, they can then select the appropriate assessment from their learning plan.

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Compliance in Action: AML/CTF Training Program

What is the passing mark for each Flag The Money assessment? The passing mark for each Flag The Money assessment is 80%. How do we get a complete report of all users who have completed the old AML course or Flag The Money? Reports for the old and new AML course and assessment are available by contacting Client Solutions at clientsolutions@cusource.ca or 1.888.367.1386. Can employees access more than one role in Flag The Money? Yes, employees can self-select more than one role. They simply need to return to that point within the course through the navigation tab and select a different role to review.

How does an employee complete an additional assessment after completing their first assessment? From the Learn menu, click Training Schedule. Select the name of the course and click on the Start button next to the appropriate assessment. Once an employee completes the course, will the email confirmation indicate which rolespecific assessment they completed? Notifications will be sent upon completion of the course and again upon completion of each assessment(s). Only the notifications for assessment completion will indicate which role-specific assessment they completed.

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Compliance in Action: AML/CTF Training Program

SUPPLEMENTAL PRODUCT INFORMATION For Carl's Story Video, is there a version we can watch before purchasing? Please contact Client Solutions at clientsolutions@cusource.ca or 1.888.367.1386, or one of our Relationship Managers to arrange a preview. What is the Compliance Officers Presentation Package and how is it used? The Compliance Officers Presentation Package includes: A step-by-step Guide; Fully scripted, customizable PowerPoint presentation; and One-year license for HD version of Carls Story Video downloadable to one device. This package provides compliance officers with tools to educate directors, executives, and senior managers about money laundering and the credit unions own compliance regime. Do we have to purchase the Compliance Officers Presentation Package each year? You have to purchase a license for the HD version of Carls Story downloadable to one device annually; however, the Guide and PowerPoint slides will only need to be purchased once. Updates will be made to both pieces, as required. If we purchase the Compliance Officers Presentation Package, can we use Carls Story Video for staff presentations (e.g. lunch and learns)? Yes, the HD version of Carls Story is accessible for one year. The video is downloadable to one device for unlimited use.

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